Calvert Kielder

Kielder Water & Forest Park, Hexham NE48 1BS
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8.6 24 Reviews
  • Calvert Kielder, Hexham
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 20 Service Users

Primary Care Categories

  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Smoking not permitted
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Calvert Trust Kielder

Person in charge

  • Kevin Appleby (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Self -referral is possible or via Care management services.
  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2000
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (20)

Visiting

  • Visitors are welcome to book to look around facilities to see what is available to use.

Parking

  • Parking and disabled parking bays are available.

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Calvert Kielder Reviews (24)

8.6

Calvert Kielder has a Review Score of 8.6 (8.625) out of 10, based on 2 reviews in the last 2 years.
Over all time Calvert Kielder has 24 reviews.

Overall Experience
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Date Published
  • 24
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Reviewer Connection to Calvert Kielder
  • 15
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Total of 24, showing 1-20
Review from K H (Sister of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
He enjoys the activities and food. He enjoys the company of all the staff. This facility allows for my brother to have an independent holiday in a safe, exciting environment.
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder

Thank you for taking the time to review our service, and we very much appreciate the feedback.

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Review from Mary C (Respite Resident) published on 17 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My week spent there for respite was very good. Loved every minute of my stay there and can't wait to go again. The food was delicious and healthy. All staff were very caring and obviously enjoyed their jobs which makes all the difference to how you feel, you don't feel a nuisance and have time for you.
All in all, wonderful.
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder

Thank you for your review and we hope that you can visit us again soon. This type of review keeps our staff motivated and positive in their work, which I will share with them.

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Review from J H (Respite Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An absolute gem of a place for disabled holidays. Everyone meets your needs with a smile. Marvellous time spent.
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder

Thank you for taking the time to review our service, we look forward to seeing you again in the future, we hope you have some great photos and memories.

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Review from Helen M (Daughter of Resident) published on 25 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents have been delighted with the staff who are caring, attentive and friendly. They have gone out of their way to make them as comfortable as possible. The chefs create the most amazing food, specifically the salads which are fresh and varied. They are delighted with the production of such delicious
fare when the setting is so remote.
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder

Thank you for taking the time to review our service; we are very pleased that your parents enjoyed their stay.

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Review from Bernard M (Resident) assisted by family/friend published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I really enjoyed my week. Met some lovely people. Can't wait to go back again.
Thank you to everyone who helped me have the best holiday.
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Review from Doug P (Respite Resident) published on 12 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are exceptional: attentive, committed, flexible, caring, approachable, in general, the best staff I have experienced.
Facilities are very good indeed. A recent refurb has improved things no end (not that it was shabby before). Excellent, comfortable equipment in excellent condition.
The food
is excellent.
The whole place is so welcoming. It's so refreshing, and I really look forward to coming back every time I can.
I've been coming 20 years, I've stayed in tens of other care environments, and can honestly say this is the best environment in which I've stayed - thanks to the phenomenal dedication of the staff.
Please don't stop or change.
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder

Thank you for your feedback, as always this will be shared with the teams. It is pleasing to know that after visiting for so many years you still have such a positive outlook for our service. See you again soon.

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Review from B S (Respite Resident) published on 14 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Out of this World, will be back again in the near future. I feel there should be more things to do at night.
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder

Thank you for your review and it was great to meet you. We'll remember to bring coffee every morning next time, to ease you into your morning routine. Looking forward to seeing you again soon, please e-mail us any evening activity suggestions you have and we will see if we can incorporate them into the program.

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Review from T L (Resident) assisted by family/friend published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really enjoyed my holiday. I liked the activities and they were challenging but fun and I was pleased I could do them. I liked to meet new people and the staff were very friendly. I want to come again.
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder

Thank you for your comments and we look forward to seeing you in the future.

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Review from K M (Resident) published on 27 September 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Breakfast is a bit too early and getting up that early in the morning.
A few more activities to the castle, town and walks around the waterside needed.
I prefer rooms with wooden beds as I bumped my right leg.
Everything else was 10/10.
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder

Thank you for your feedback. We would like to ensure that your needs are met better in the future, so when you want to come back please ring the care team to discuss the best room for you and we will also note that you prefer to get up later and have breakfast at a later time. Please also discuss with the care team any issues during your stay so that we can improve your experience at the time. We will also endeavour to incorporate your suggested activities during your stay.

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Review from S D (Resident) assisted by family/friend published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our group of 8 visually impaired and 3 sighted volunteers had an accessible and inclusive activity weekend with a good choice of activities and enthusiastic organisers. Everyone was able to push themselves beyond their boundaries and achieve things they had not imagined. The presence of the bar enabled
fun social evenings.
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder

Thank you for your review and we hope you all visit again in the future.

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Review from K F (Father of Resident) published on 19 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter thoroughly enjoys Calvert Kielder having been there 18 times now. A friend has also sent his son there a couple of times. The staff are brilliant and extremely caring. We know our daughter will be cared for and we have no need to worry as she is in safe hands. She is already booked in for
2020.
The food is excellent, the rooms comfortable.
Brilliant place.
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder

Thank you for your lovely review. We work very hard to ensure that each guest has a great experience and that family members can leave their loved ones in our care in confidence. We look forward to seeing you again next year and in the meantime, I hope that the memories and experiences at Calvert Kielder assist with your family's wellbeing over the coming months.

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Review from Andrew M (Respite Resident) published on 19 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I really enjoyed my week. I always want to return and do almost every year. I love themed weeks more. I will try and lose weight for next year, thinking about go wild week.
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder

Thank you for your review. I am disappointed that you feel some of the areas were not up to a good standard, perhaps we can talk about these areas and improve them for your next stay. Our theme weeks are very popular so please do call us to make sure you get the week you would prefer. We look forward to seeing you in the future and before then discussing the areas for improvement for you.

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Review from Mychaela G (Respite Resident) published on 9 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care is second to none, routines of care given by the staff are fantastic. Non-stop fun and laughter. Amazing food where all diets can be catered for.
Activities where the disabled can have so much fun. Even people commented on how the staff were with the guests.
Cannot wait to go back in 2020.
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder

Thank you for your review, we strive to provide an excellent experience for everyone who visits our centre. It is good to know that you have fun and that you cannot wait to come back, we look forward to seeing you soon.

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Review from Richard H (Respite Resident) published on 6 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The provider is wonderful, the provider caters for every single need/aspiration, whether it is night or day. It is absolutely wonderful, activities are wonderful; walking sailing/canoeing and motor cruising, it is absolutely wonderful. It is wonderful to be there and when it is time to depart I don’t
want to come home.
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder

Hi Richard, thank you for your positive comments and we look forward to seeing you again soon.

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Review from Jennifer M (Respite Resident) published on 29 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I like coming to Calvert Trust Kielder on respite as my holiday. I enjoyed the activities there like swimming rock climbing, abseiling, canoeing, zip wire canoeing high ropes low ropes bushcraft, but I don't like orienteering, geocaching walking. I would like to try zip coaster and kayaking also sailing
the new activities in Calvert Trust Kielder I have made new friends from different areas.
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder

Thank you for your review, we are very pleased you enjoyed your stay and hopefully next time you will have time to ride the Zipcoaster!

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Review from Bob B (Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing staff. Wide range of activities. Centre always clean and tidy. Home away from home.
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder

Thank you for taking the time to review your stay and for your positive comments. Our staff will be happy to know you enjoyed your stay. We look forward to seeing you in the future.

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Review from Stephen W (Respite Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had a really good week. Good activities and meals, good quizzes at night, listened to some good music. Looking forward to going again.
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder

Thank you for your comments, we are pleased you enjoyed another stay with us and we look forward to seeing you again in the future.

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Review from R F (Respite Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had a wonderful time at Calvert Trust Kielder, this is my seventh visit here. The care staff are very respectful and supportive and they encourage me to try new things. I have not had much contact with the activity staff this stay, but they are supportive too.


One of the chefs could be more

accommodating for people's dietary needs and offer more choice, but the main one is excellent.
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder

Thank you for your comments, your feedback will be shared with the whole team to help improve our service and we look forward to seeing you again in the future.

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Review from Michael F (Respite Resident) assisted by family/friend published on 4 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The building was good and the rooms were comfortable. The staff were good at their job. I liked the flying fox, the swing and climbing frame. The pool is too small and I like to swim. My other forgot to pack my trunks. Evening entertainment was good. The chef cooked me special meals and they were good.
I liked the sponge cake he baked as I don't often get cake.
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Review from Elaine F (Respite Resident) published on 26 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a 71-year-old with M.S and with a new diagnosis of cancer, I was very unsure of finding or entering into respite. Why did I worry?
There was absolutely no need. The welcome was to set the tone of absolute delight for the whole of the stay.
The whole staffing team were friendly, helpful and a joy
to be with. No problem was too much and easily overcome. The activities mind-blowing, if you want to do a challenge they are ready to assist and achieve...can you do it? Yes, you can! with the support so freely given.
I came away having achieved so much, eaten so well and with a newness of purpose.
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Current Review Score: 8.6 (8.625)

Overview of Review Score

The Review Score of 8.6 (8.625) out of 10 for Calvert Kielder is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Calvert Kielder is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.625 Points relating to the number of positive Reviews for Calvert Kielder is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4. 2 Positive Reviews ÷ 4 = 0.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 May 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Calvert Kielder

What types of Care is Calvert Kielder registered for?

Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Calvert Kielder have?

There are 20 Single Rooms.

What are the Facilities & Services at Calvert Kielder?

Smoking not permitted, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Calvert Kielder to the centre of Hexham?

21.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Calvert Kielder to verify any information. View our terms and conditions. Calvert Kielder has an Basic Service - more info.