Calvert Kielder Reviews (24)
8.6
Calvert Kielder has a Review Score of 8.6 (8.625) out of 10, based on 2 reviews in the last 2 years.
Over all time Calvert Kielder has 24 reviews.
Review from Gerry S (Respite Resident) published on 26 October 2018
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A fantastic place to come for Respite Care. All of the staff are all a joy to have looking after you. No disability is an obstacle to enable you to take part in the various outdoor/indoor activities. I came away with a real sense of having achieved things that had been previously deemed impossible.
The ‘No Limits’ slogan is very apt.
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Review from Marion B (Respite Resident) published on 8 October 2018
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
This was my first visit to Kielder and I enjoyed it very much. The staff were great. I really enjoyed the activities, some of them I didn't think I would do. It was lovely to meet new people and experience new things. I would love to come next year for the Christmas week. Thank you all.
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Review from Claire (Respite Resident) published on 12 September 2018
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care provided is bespoke and of a very high standard. All carers are great. The food is homemade and the chefs very accommodating. Activities staff are very good but I would like access to the lake, swimming pool and forest sometimes more than availability permits.
It is for all ages and very inclusive.
It is for all ages and very inclusive.
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Review from Kate H (Mother of Resident) published on 12 June 2018
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our daughter has been going to Calvert Trust Kielder for respite for a number of years. It's the only place where she can have so much fun, no matter how her disability affects her. She uses a wheelchair and, even when she couldn't walk at all, the staff enabled her to climb to the top of the climbing
wall, took her out in the canoe, gave her the thrill of the king-swing and the zip-wire. The staff work hard to ensure that all guests have a good time and have done their very best to ensure that our daughter's particular requirements were met wherever possible.
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Current Review Score: 8.6 (8.625)
Overview of Review Score
The Review Score of 8.6 (8.625) out of 10 for Calvert Kielder is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Calvert Kielder is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.625 Points relating to the number of positive Reviews for Calvert Kielder is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4. 2 Positive Reviews ÷ 4 = 0.5
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
