

Care Provided by Hepscott Care Centre
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
At Hepscott Care Centre our fees include 24-hour personalised care tailored to each resident’s needs, along with all laundry services and full support with daily personal care. The only additional costs are for personal toiletries and optional hairdressing services.
We encourage families to bring in personal items to help create a warm, familiar, and homely environment in each resident’s room.
Our residents benefit from regular health visits, including an NHS chiropodist every 3 months, Visioncall eye tests every 6 months, and a local dentist who visits as needed. Private residents only pay for glasses if required—there are no hidden charges or top-up fees.
We offer a range of room sizes, both upstairs and downstairs, and every new resident is given the opportunity to choose from the rooms available at the time of admission.
The price(s) shown are provided by the care home. Contact Hepscott Care Centre for full pricing details and T&Cs.
Contact Hepscott Care Centre to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Kay Care Services Ltd
- Private Owned
Person in charge
- Joanne Young (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2009
Room Information
- Single Rooms (40)
Visiting
- Visitors welcome at anytime, and encouraged to have a meal with their loved ones.
Parking
- Own car park on site.
Hepscott Care Centre Reviews (28)
Hepscott Care Centre has a Review Score of 9.2 (9.187) out of 10, based on 6 reviews in the last 2 years.
Over all time Hepscott Care Centre has 28 reviews.
I would just like to thank everyone from management to all staff working at Hepscott care home for all your hard work care & compassion for my Dear friend Dennis who sadly passed away on 13 August 2025 having been a Resident for 6 months it was a great Relief to seen the care & compassion by the various staff members on my frequent visits to see Dennis & I know how great full he was as was his family I'd like to mention in particular Claire who hosted a family celebration for Dennis 47th wedding Anniversary young Laura for the care she gave to Dennis wife having Noticed she was upset & once again Claire & Kenny who 2 weeks before Dennis passed took him out into the garden in the glorious sunshine for a cuppa his Garden at home was his pride & joy & to see him smile out in the sunshine ment a lot it's the simple things in life that count the staff at Hepscott do a great job in some times difficult circumstances & smile through it they are a credit to the owners of this business.
We had to make the hardest decision as a family recently to place my lovely Dad in a care home. I visited one and I was made to feel we were intruding on the place, it did not 'feel right', we then visited Hepscott Care Centre and instantly we were shown in and made to feel welcome. He lives there now and has really settled in due to the lovely staff and care they give, as a nurse myself, I can be quite particular in the way my dad is cared for, but as a daughter, I am over the moon with how he is treated and looked after. My dad deserves the best, so any issues or concerns I may have had been listened to and resolved in a timely manner. I would highly recommend the home for the staff, their kindness and the excellent home made food. Well done!
Thank you so much for your kind words. We know how difficult these decisions can be, and we're so pleased your dad has settled in well. Our team will be delighted to know their kindness, care, and home-cooked meals have made such a difference. It's our privilege to care for him and we truly appreciate your recommendation.
Many thanks to all the staff at Hepscott Care Centre for helping us all celebrate my brother's 47th wedding anniversary. It was a lovely mixture of care and fun, with the staff going above and beyond expectations.
I would like to thank all the staff at Hepscott Care Centre for helping us celebrate my brother-in-law's wedding anniversary. It was done with care, dignity & fun. Everyone enjoyed the day. The staff always go above & beyond expectations, and today was no exception. Many thanks again.
Thank you to all staff at the care home for their help to us for celebrating our wedding anniversary. They helped in making it extra special. Staff here are very good, nothing is too much bother to them.
My husband went to live at Hepscott Care Centre after an incident at home I soon realised it was impossible for me to meet his needs, and most importantly I could not keep him safe. All of the staff have been exceptional and they have got him to smile again. We now spend quality time together and I am no longer afraid for his well-being. The team assured the residents they are no trouble at all and that nothing is a bother for them (even us visitors). They treat everyone with respect, kindness, smiles on their faces and a reassuring voice. My hubby and I now have a future together thanks to all who work tirelessly at Hepscott Care Centre.
Thank you very much for taking the time to leave such a positive review! We are delighted that your husband has settled in so well and that you are happy with the care provided! From the team at Hepscott
The room is very sparsely decorated and cold during the day as the curtains are very thin and not lined. The wardrobe is not that stable and could topple on a resident if the doors are pulled rigorously. There is only a chair to discourage guests to her room. Her personal bathroom supplies keep disappearing from her en-suite and her clothes are not returned from the laundry.
My mam has been at Hepscott for a couple of months and is settling in well. The staff are friendly, helpful and approachable. When we have had an issue (washing of missing items) it has been resolved to our satisfaction.
My 94-year-old aunt has been a permanent resident for 6 months. She is very well looked after and cared for. The staff are all really lovely and they treat her with dignity and consideration. The management seem to have a real commitment to providing a safe and comfortable environment with regular activities and events for both residents and relatives. The home is bright and welcoming. I've stayed and had lunch with my aunt a few times and the food is delicious. I can't thank the staff enough for their patience and kindness towards my aunt while doing such a physically and emotionally demanding job. It's obviously more than a job to them but a real vocation.
Thank you for your review. It is a pleasure looking after your aunt.
While maybe not the best in appearance, Hepscott Care Centre is a safe and friendly place pf residence where my mum is well cared for. The staff are dedicated and caring and treat residents with warmth and respect.
Second occasion to use the facility. Have been impressed with the standard of care from the staff. Compassion and a friendly, reassuring manner shown to my father and myself. Covid safety measures adhered to. Understanding of Dads needs. Dad was clean, well-fed, cheerful and relaxed when we visited. All enquiries were dealt with promptly. We would be happy and reassured if/when Dad needs further care at the care home.
Thank you for your kind words regarding the care your Dad has received whilst staying with us. I will pass your comments on to the staff, and we look forward to your Dad visiting in the future.
As she needs to be in a care home I am very happy at how she is treated and looked after.
A big thank you to the staff.
In my opinion, my sister received proper care and attention at all times. I am very happy with the environment she is in and happy with the staff, food and care she receives.
My sister has been a resident for 6 months. During which time I have visited regularly and I have always found her to be cheerful and well groomed. All her needs have been met adequately. I have always found the staff to be helpful.
I have been surprised and pleased with the standards maintained by the staff at Hepscott Care Centre. The atmosphere is very friendly. One of the most important aspect of the care is the attention to detail, however small.
My mother has been a resident of the Hepscott Care Centre in Morpeth for a number of years. During that time she has always been treated with the utmost care and attention. The staff continue to carry out a sometimes difficult job in a very humane and professional manner. My mother is content, which says it all to me4. Well done to all concerned.
Overall, everything is excellent.
The staff treat her with dignity and respect.
I am always informed if needed to be on any changes. He always enjoys his food and always drinks in his room as he prefers to sit in there.
They always check on him. He is happy so that makes us happy.
All areas very clean and rooms although small and cosy.
Food is good and plenty of variety, most importantly, staff we have met show caring ways.
Only negative is limited parking within the grounds.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 December 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Hepscott Care Centre.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hepscott Care Centre.
Accreditations
There are no accreditations posted yet for Hepscott Care Centre.
Meet the Team (0)
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Frequently Asked Questions about Hepscott Care Centre
What types of Care is Hepscott Care Centre registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hepscott Care Centre have?
There are 40 Single Rooms.
What are the Facilities & Services at Hepscott Care Centre?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hepscott Care Centre to the centre of Morpeth?
1.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hepscott Care Centre to verify any information. View our terms and conditions. Hepscott Care Centre has a Basic Service -more info.