Norcot Residential Home is located close to the seafront in Rhyl and can accommodate 10 residents. Each new resident is provided with a personal care plan and introduced to a member of staff who will be their ‘key worker’, who will assist with any concerns or worries. Norcot is located within the bustling town of Rhyl with easy access to local amenities and all major motorways and rail routes.

The management and staff at Norcot are committed to providing a standard of care that embraces all the principles of excellent care home practices. The resident’s physical and spiritual wellbeing is at the heart of the plan of care which ultimately enables each resident to reach their desired goals and level of fulfilment in life. Carers believe in respecting individual preferences whilst encouraging independence.

It is important to the team to respect the variations in individual needs, interests, views, lifestyle, hobbies and personalities, and the staff will make this an inclusive part of an individual’s plan of care.

Group: Alliance Care and Support Ltd

Person in charge: Samantha Dodd (Manager)

Local Authority / Social Services: Denbighshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 10 Service Users

Registered Care Categories*: Learning Disability • Mental Health Condition • Substance Misuse • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Anorexia/Bulimia/Self Harming • Asperger Syndrome • Autism/ASD • Bipolar/Manic Depression • Challenging Behaviour • Down Syndrome • Drug Dependence (past or present) • Epilepsy • Neuropathic • Schizophrenia • Speech Impairment

Admission Information: Ages from 18 to 64.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 8

Shared Rooms: 1

Rooms with ensuite WC: 8

Weekly Charges Guide: Personal Care Single from £571 , Personal Care Shared (per person) from £571 (These prices are only a guideline, please contact Norcot to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Physiotherapy • Independent Living Training • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care and Social Services Inspectorate Wales* Report on Norcot: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 10 (maximum of 10) for Norcot is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Norcot in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.95 for Norcot is calculated as follows: ( (57 Excellents x 5) + (3 Goods x 4) ) ÷ 60 Ratings = 4.95

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Norcot is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 2 positive Reviews (10 registered maximum number of service users ÷ 5). 5 Reviews ÷ 2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

10 Norcot has a Review Score of 10 (9.950) from 5 Reviews


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Norcot?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Norcot

  • Resident / Service User
    3
  • Daughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1

Care staff are always welcoming and they can't do enough for you.

How likely would you be to recommend Norcot? Extremely Likely

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Average Rating:   4.8 out of 5

My dad seems so much better and happier since moving here. He is cared for well and someone always lets me know of any changes or problems. I am very happy with the care he receives and he looks well and happy.

How likely would you be to recommend Norcot? Extremely Likely

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Average Rating:   5 out of 5

The staff are very thoughtful and help you in every way they can. The home is very clean. There is everything there for activities when we are able to use them.

How likely would you be to recommend Norcot? Extremely Likely

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Average Rating:   4.9 out of 5

My review was successfully completed. I was very pleased with it. I like the food, living here. Everything was fine.

How likely would you be to recommend Norcot? Extremely Likely

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Average Rating:   5 out of 5

I came here two years ago and find it the most welcome home I have lived in. The staff are all friendly and deal with my problems with care. I look forward to moving on next year but will recommend this home if I ever need to.

How likely would you be to recommend Norcot? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

Top 20 Care Homes Wales 2018

Recipient: Norcot

Date: Thursday 01 Feb 2018

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Norcot