Valley Lodge Residential/Nursing EMH Home

My Dad has been at Valley Lodge for a few months now. He had to leave his last home as his behaviour was too difficult for them. Since being at Valley lodge, Dad is settled, much calmer and so much happier. The food the residents get is lovely, it's a very welcoming atmosphere and I now enjoy going to visit my Dad knowing he is happy and I can take my dog in to see him which all the residents get pleasure from. The staff are friendly and the manager/deputy manager are very approachable as well as understanding how hard it can be for families to adjust to a relative being in a care home. Massive shout out to carers Catherine and Caitlyn for their fantastic way with the residents, always looking how to enhance the day for them and showing wonderful care. Thank you Valley Lodge.

My uncle has been very happy at Valley Lodge the staff are friendly and kind. They have lots of activities and keep him well entertained. Nothing is ever too much for the staff and they are always looking out for his welfare. A home from home.,

I can't thank the staff at Valley Lodge for all the care and support that they provide my Grandmother. They treat both herself and the other residents with dignity and respect and nothing is too much trouble. Management are helpful and approachable with any queries and are always keen to ensure that the care of their residents is a top priority. I have visited at different times weekly and the home is always clean and welcoming.

My Nan is currently a resident at Valley Lodge. She has been made to feel very welcome and is happy and settled. Family are always made to feel welcome and the staff are caring and professional and provide my Nan with great care. Thank you.

I am so grateful for the high standard of care my mother is receiving and feel confident she is in a safe and nurturing environment. The staff are fantastic with my Mother and very supportive of my father and myself.

My wife has been resident in Valley Lodge Residential/Nursing EMH Home for over three years. During that time her dependence on the staff looking after her needs has increased significantly. However, her needs are fully met by staff in a kind, compassionate and cheerful manner. The staff are alert to any medical conditions which may be developing and ensure that appropriate action is taken at the earliest opportunity. The food provided is of a very high standard. The domestic staff, cleaners and laundry workers do an excellent job in often difficult conditions.

My husband and I can't say thank you enough.

The staff are exceptional and hard working, from those who work in the kitchens, cleaning the premises, to hands on care. I can not thank them enough.

When my mam and I arrived last January, I thought what am I doing? But after a couple of hours I realised this was the right thing to do. Twelve months on, I and my auntie visit every week to see my mam so settled and happy it's a credit to the staff and management for everything they do. Also, I have to say I also see what they do for the other residents.

Very caring place. All staff invested in providing best possible care tailored to the individual. Great setting- fabulous views. Ample parking for visitors. No complaints. Only downsides are tricky driveway in bad weather.

My sister has been a resident at Valley Lodge for a number of years. She has CBD and is nursed in bed. The staff are very supportive and friendly, that includes all staff. My sister is cared for and fed by the staff who do a great job. The home has a varied range of activities especially leading up to special occasions and holidays. The catering can be specific for any special diets and needs, drinks etc are freely provided as are snacks. I would choose Valley Lodge always.

My mum has been a resident for a couple of years and has always had respectful and caring support. They are such a hard working and caring team, always providing more than just care going above and beyond. They show emotional warmth and hold a hand for my mum and family. The room is always clean tidy and personal. Can't thank them enough.

My father has been a resident at Valley Lodge for 12 months. It was a difficult decision to put him into full time residential care. The Valley Lodge team helped with the transition and the support we received was excellent. Dad has actually improved, he is eating and his communication has improved, all his needs are met. We have nothing but praise for the staff.

The decor could do with updating, however the individual care provided to the residents is excellent, all individual needs are provided for and the all the staff from cleaners to carers to cooks to management provide a warm and caring environment.

Zero complaints from me.

Valley Lodge had a warm and homely atmosphere staff always made me feel welcome, they provided good care to my aunty. She was always treated with compassion and dignity, her needs were always met to a high standard. The manager and staff went above and beyond towards the end before she was transferred to another home.

Our experience of Valley Lodge has been so magical thanks to the genuine love and care from everyone here! All the staff, carers, nurses, cook/chef and managers had all the time to ensure Grandma was comfortable, heard and loved. Although it's been a difficult time for us as a family, we have had nothing but support and empathy and it's really made the end for us all so special. One not to be forgotten! Everyone goes above and beyond which is clearly a credit to them as individuals but also the support from management is a huge factor. Thank you for caring with such dignity, love and respect.

This was an unwelcome end for Mum having had a fall earlier in the year. She wasn't ready for residential care, however, the experience Mum and the whole family have had at Valley Lodge has been exceptional. From the first day to the last has been wonderful. All staff have made her final days the best they could be. An extremely special place, the family are very grateful.

Overall I’m happy with the service provided. My dad is looked after and cared for reasonably well. However my concern is the mobile phone use of the staff. I just think it’s not professional for staff members to be sat with their heads in their phones! I have heard management pull staff up for being on them but for me they should be in their lockers!

Great staff and quality of care to residents. Very caring with any illness or ailments.