Group: Select Healthcare

Person in charge: Maureen Sanderson (Care Home Manager)

Local Authority / Social Services: Wrexham County Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 51 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 45

Shared Rooms: 3

Rooms with ensuite WC: 22

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Ashgrove: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.1 Ashgrove has a Review Score of 8.1 (8.071)

The Review Score of 8.1 (maximum of 10) for Ashgrove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Ashgrove in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.625 for Ashgrove is calculated as follows: ( (33 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 48 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.446 Points relating to the number of positive Reviews for Ashgrove is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 2 Reviews ÷ 10.2 Target = 0.196

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashgrove?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashgrove

  • Daughter-in-law of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

All staff were cheerful with a good attitude.
The manager was hands on, with 'her finger on the button'

How likely would you be to recommend Ashgrove? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

My step-father was resident in Ashgrove after a stroke. He was well cared for until his death 12 years ago. My mother visited every day until the end. She then use Ashgrove as a hotel for many years, daily taking coffee and lunch whilst living, mostly at her home. Occasionally "holidaying" for a week at a time, then 2 weeks, then 4 weeks. she loved the home, she loved the staff and the atmosphere. Two years ago, out of choice, she moved in permanently. By now it was her home. After Xmas she developed terminal cancer and went downhill rapidly, throughout her suffering, the care, from manager through care staff, canteen staff and even the care and maintenance man was exemplary. All did their best.

How likely would you be to recommend Ashgrove? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The home is very welcoming, clean and bright, including comfortable bedrooms and lounges. Carers are very attentive towards the residents and try to include them in different activities. The choice of food is excellent, even visitors are offered a cup of tea or coffee and a biscuit. Beautiful gardens surround the home.

How likely would you be to recommend Ashgrove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Father in-law as taken into Hospital where he stayed for 5 weeks. After 3 weeks of searching for a Caring Home from Llandudno to the Wirral we settled on Ashgrove
which we have been blown away with. The care Father gets from all the Staff from the Age of 18 to 50+.
He has settled in and it's made our life so much more settled knowing that he's getting the Love and Care he needs.

How likely would you be to recommend Ashgrove? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

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Job Vacancies

Staff Profiles

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Care Home Idol 2016

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