Conifers Care Home

Conifers Care Home continues to give excellent 24-hour care and support to residents with a range of physical and emotional disabilities within a clean, warm and welcoming environment. However, during the past eight months, senior management and the team have totally committed themselves not only to the care and safeguarding of residents but have become an unassailable bridge between relatives and their loved ones. The challenges faced have been difficult, but the staff have remained totally pledged and responsive to everyone's needs. They understand perfectly the need more than ever for honest and regular updates, which is effectively done through various mediums of communication. Despite the extra responsibilities bestowed upon them, everyone remains committed, happy and positive. They continue to be responsive to the needs of residents and families ensuring that quality of life and freedom of choice is never compromised. I applaud them.

I have been here since May 28th 2019. Within two weeks of being here, I decided that I liked it here, felt safe and very happy. I had only come for an 8-week stay, but as I've already said, I wanted o stay within the two weeks. We have had quite a few manager changes, and deputy managers, I think they have all been good. Good choice of meals, and of course, my favourite one is Sunday Roasts. I praise all staff, carers, cleaners, cooks and laundry. Very good care with the virus around.

Conifers Care Home provides 24-hour care and support in a warm, friendly, clean and inviting environment. Overall, our mother is treated with respect and compassion and I am confident that she is well cared for. Management and senior staff always ensure that we are kept up to date of any changes or development in both my mothers physical and emotional needs and this is reflected in her care plan when necessary. This gives me confidence and trust in them which for me is essential. The home itself is well maintained, recently redecorated and refurbished clean and fresh. It has a hygiene certificate rate of 5 and the food always looks appetising. Overall, the staff are helpful and friendly and often on first name terms with regular visitors. Personally, I would like to see at least one Welsh-speaking member of staff employed there, but appreciate that this is not always possible. I would certainly recommend the Conifers Care Home to anyone whose relative required respite care or no longer able to live independently.

During my 2 years as a resident, I have been treated with the greatest care and dignity. Every assistance has been given to me, helping me to walk again and regaining my confidence. There is always fun and laughter to be heard in the corridors and there's a safe and happy environment.

She is very happy with all the care and carers.

I am so happy my mother is here. You are all so kind, not only to Mam, but you support me as well. Thank you so much.

My mother has resided at Conifers for approximately six months. Staff are caring and very patient with her. He room is warm and comfortable and is kept clean and tidy. The food served is varied and tasty. I am very satisfied with the standards of care at this home.

Very caring staff work at this home. My grandmother has been very well cared for as she suffers with dementia but the staff are always on hand to speak to if we have any worries. My grandmother loves this home and is very settled here. Exceptional care is given to all residents.

My Mother in Law has only been here a short time but as a family, we feel confident that she is being cared for well by staff who show her care, dignity and understanding. We have very good communication with staff and we are kept informed of any change in her condition. We are very happy with all aspects of care given and positive attitude of staff and manager.

Found the care to be excellent. Loved the homely feel of the home and how much people living there were happy.