Erwhir Care Home, Carmarthen, Carmarthenshire

Erwhir, in Carmarthen, provides a comfortable environment to suit the care challenges of older people and clients with additional mental health needs.

With a person-centred approach, the home pursues quality of life at the same time as safeguarding the health and well-being of each individual.

Staff are friendly and discuss personal preferences, the care programmes set up to suit diet, interests and activities.

Owner: Towy Haven Care Homes Ltd

Person in charge: Aled Rees (Registered Manager/Provider)

Local Authority / Social Services: Carmarthenshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 15 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Welsh, German

Single Rooms: 13

Shared Rooms: 1

Rooms with ensuite WC: 5

Weekly Charges Guide: Personal Care Single £600 – £600 , Personal Care Shared (per person) £600 – £600 (These prices are only a guideline, please contact Erwhir Care Home to find out the exact price for your requirements.) (These prices are only a guideline, please contact Erwhir Care Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Please call for directions

Visiting:

Visitors welcome at reasonable times of the day, avoid lunch times please if possible.

Parking:

There is on road parking to the front of the building and on Springfield Road to the left of the home.

Latest Care and Social Services Inspectorate Wales* Report on Erwhir Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Erwhir Care Home has a Review Score of 9.3 (9.264)

The Review Score of 9.3 (maximum of 10) for Erwhir Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Erwhir Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.764 for Erwhir Care Home is calculated as follows: ( (110 Excellents x 5) + (34 Goods x 4) ) ÷ 144 Ratings = 4.764

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.5 Points relating to the number of positive Reviews for Erwhir Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 3 positive Reviews (15 registered maximum number of service users ÷ 5). 3 Reviews ÷ 3 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Erwhir Care Home?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Erwhir Care Home

  • Daughter of Resident/Service User
    4
  • Brother of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • Sister-in-law of Resident/Service User
    1
  • more

My mum has now been at the home for a year. The staff here continually go above and beyond what I would expect of them. There is never a dull moment, with organised parties and activities, external singers, choirs and even a mobile zoo attend. My mother particularly enjoyed the animals, finding out about them, asking questions as to where they were from originally and what they ate.
The staff also make families and friends of the residents extremely welcome.
I would and have recommended this home to others, whose parents are in need of care.
I would like to thank all the staff for their help and continued support.

How likely would you be to recommend Erwhir Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Erwhir have made my mothers stay very comfortable, she is looked after remarkably well. The staff are excellent, they are friendly and very caring, nothing is too much trouble for them. I would most definitely recommend Erwhir to anyone who needed their care.

How likely would you be to recommend Erwhir Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Erwhir is a first class residential home. It is welcoming and ensures that all its residents are made to feel part of one big family. The cleanliness and general condition of the home is of a very high standard. There is always a calm and welcoming atmosphere everytime I visit.

A variety of activities are provided such as the recent visit of a zoo with small reptiles for residents to handle. The standard of the food provided is also excellent. Well done to all the staff - keep up the good work!

How likely would you be to recommend Erwhir Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The joy of Erwhir is that it is a small, friendly home where everyone knows everyone else. All the staff who were there when my mum arrived three years ago and many of those who have arrived since are kind, caring and dedicated. The home also has a very good maintenance man who can turn his hand to anything and is great at fixing things that go wrong!

How likely would you be to recommend Erwhir Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Well run and organised establishment. Mother has been a resident since May 2012. Very happy and content in this very homely atmosphere. Staff are always welcoming and cheerful. A pleasure to visit weekly, sometimes more often. She is well cared for and I don't have to worry about her care etc.

How likely would you be to recommend Erwhir Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My relative has been a resident for over 12 months. She has been very content and well looked after with proper concern by the staff for all her welfare needs. She has a nice room which has been redecorated by the management within the last 3 months and she was involved in the colour scheme etc.
The food is of a good standard with no complaints. There is a good ambience in the home with all staff very approachable.
Would strongly recommend this home which is very well run by the registered manager.

How likely would you be to recommend Erwhir Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very satisfied with choice of care home and find staff always very kind and helpful to my mother and very welcoming when I visit her. No complaints at all about the care my mother receives. The only problem I have had is that on the rare occasion I have needed to phone one of the managerial staff, the person is unavailable (I do understand that they are busy) but it has been 2-3 days before I have been contacted. However this is a minor problem - more important that the care is good.

How likely would you be to recommend Erwhir Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Aled Willmott Rees, Registered Individual/Manager at Erwhir Care Home responded to this review on 26 Feb 2016:

I thank you very much for your response and we always like to have feedback. I am very sorry that you have been unable to contact a member of the management team. Every day shift has at least one manager or a senior care practitioner on duty. All shifts have an experienced and qualified member of staff on duty with one of the managers on call 24hrs a day. Although we have a small home, we have always concentrated on having well qualified staff and many of the team are qualified to senior level and higher. We think it is important that service users, families and friends are able to speak with someone in a senior position and therefore we have the registered manager, deputy manager, assistant manager and both senior care practitioners. The registered manager has been working 14 day on and 2 days off for quite some time now and also calls in on the home on days off, evenings and nights. Further to this, the registered manager is the manager on call for 96 hrs of the week. Please be reassured that someone will always be available for you.

My experience of the home is it is well run and caring and very very clean. I would recommend it to anyone. the staff are always helpful whenever I have a question. The food is excellent.

How likely would you be to recommend Erwhir Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found the staff extremely helpful at all times. Throughout the premises there are no smells and the up keep is outstanding. Food is of a very good quality. My sisters wellbeing is always cared for.

How likely would you be to recommend Erwhir Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can only speak highly of my experience of Erwhir, which covers some five years since my sister suffered a serious stroke. From the first day my sister and family members have been treated with respect and in a friendly and understanding way, from management downwards. We have a 50 mile drive to Erwhir and we are warmly welcomed and served coffee, tea, biscuits and invited to conduct our meeting within communal room or privately in the conservatory or bedroom. Staff always prepared to discuss sisters needs face to face or by telephone and with about 12 residents the atmosphere is very much that of a large family.

How likely would you be to recommend Erwhir Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister is very happy as a resident at Erwhir care home.

How likely would you be to recommend Erwhir Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My aunt has been a resident at Erehir for several years and we, as a family, are happy with the care she receives on a daily basis. All members of staff are kind and endeavour to treat my aunt, who suffers from dementia, in a dignified and respectful manner. We are always made welcome and are able to discuss any matters with them. My aunt feels safe and at home in Erwhir.

How likely would you be to recommend Erwhir Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submit a Review for Erwhir Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

February 2015

Top 20 Care Homes Wales 2015

Recipient: Erwhir Care Home

Date: Sunday 01 Feb 2015

more details

Top 20 Care Homes Wales 2014

Recipient: Erwhir Care Home

Date: Saturday 01 Feb 2014

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Erwhir Care Home