Erwhir Care Home

29/30 Longacre Road, Carmarthen SA31 1HL

Erwhir, in Carmarthen, provides a comfortable environment to suit the care challenges of older people and clients with additional mental health needs.

With a person-centred approach, the home pursues quality of life at the same time as safeguarding the health and well-being of each individual.

Staff are friendly and discuss personal preferences, the care programmes set up to suit diet, interests and activities.

Owner: Towy Haven Care Homes Ltd

Person in charge: Aled Rees (Registered Manager/Provider)

Local Authority / Social Services: Carmarthenshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 15 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 13

Shared Rooms: 1

Rooms with ensuite WC: 5

Weekly Charges Guide: Personal Care Single £606 – £606 , Personal Care Shared (per person) £606 – £606 (These prices are only a guideline, please contact Erwhir Care Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Please call for directions

Visiting:

Visitors welcome at reasonable times of the day, avoid lunch times please if possible.

Parking:

There is on road parking to the front of the building and on Springfield Road to the left of the home.

Latest Care and Social Services Inspectorate Wales* Report on Erwhir Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 9.7 (maximum of 10) for Erwhir Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Erwhir Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.695 for Erwhir Care Home is calculated as follows: ( (146 Excellents x 5) + (52 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 203 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Erwhir Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 3 positive Reviews (15 registered maximum number of service users ÷ 5). 9 Reviews ÷ 3 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Erwhir Care Home has a Review Score of 9.7 (9.695) from 17 Reviews


Average Ratings

  • Excellent
    11
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Erwhir Care Home?

  • Extremely LIKELY
    17
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Erwhir Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    5
  • Brother of Resident/Service User
    3
  • Niece of Resident/Service User
    1
  • Sister-in-law of Resident/Service User
    1
  • more

I am very happy that my Mum is at Erwhir where she is treated with the respect and dignity she deserves. Her needs and wishes are taken into consideration. The staff are helpful, friendly and one is always greeted with a smile. Residents are approached quietly and respectfully. Her room is smallish but cleaned regularly.

How likely would you be to recommend Erwhir Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My sister is now in her 6th year at Erwhir Care Home after suffering a serious stroke. Throughout these years she has been professionally cared for by an experienced and friendly team of management and staff which has always kept relatives informed of her condition.

How likely would you be to recommend Erwhir Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Excellent very happy to have my mother in Erwhir Care Home.

How likely would you be to recommend Erwhir Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The home makes an effort to entertain the residents.
It is a home environment where the staff are friendly and helpful. The home always smells clean. The residents seem happy, contented and well cared for. Communication is always food and guests are always welcome. The functions and activities are well organised and help to pass the time.

How likely would you be to recommend Erwhir Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Excellent care. A small number of residents so very homely and staff know all the residents.
Very caring and patient staff. Very welcoming to visitors.
Clean and fresh atmosphere.

How likely would you be to recommend Erwhir Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Everything is very clean and staff are very helpful and caring.
Whenever one calls there is a very good welcome and my sister-in-law seems very happy at the home.

How likely would you be to recommend Erwhir Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mother has been resident at Erwhir Care Home for 9 months. The care team are friendly, patient and approachable. The Manager and Senior Carer have been flexible and responsive to my mother's care needs, including implementing additional awareness training for staff associated with my mother's health condition and by liaising with healthcare professionals in a proactive manner. Erwhir has a homely feel to it and my mother enjoys her meals. The variety of entertainment and activities are also appreciated.

How likely would you be to recommend Erwhir Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

My mother-in-law has been a resident at Erwhir for around 18 months. During this time she had been cared for extremely well. Staff are polite and professional and have formed an excellent rapport with her. When I visit there is often something organised for the residents. Last week a group from the chapel were visiting to sing carols. My mother-in-law had no hesitation in joining in with this activity. She always tells me about the lovely meals and snacks that are served daily. Many thanks!

How likely would you be to recommend Erwhir Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Aled Rees, Manager at Erwhir Care Home responded to this review on 05 Jan 2018:

Thank you for your lovely comments. It is much appreciated that even the small things that we do are noticed.

Very caring staff.
My mother has been in three care homes (two of them council run) and by far this is the best.

How likely would you be to recommend Erwhir Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Aled Rees, Manager at Erwhir Care Home responded to this review on 05 Jan 2018:

It's always lovely to have good feedback. Thank you for your support.

My mum has now been at the home for a year. The staff here continually go above and beyond what I would expect of them. There is never a dull moment, with organised parties and activities, external singers, choirs and even a mobile zoo attend. My mother particularly enjoyed the animals, finding out about them, asking questions as to where they were from originally and what they ate.
The staff also make families and friends of the residents extremely welcome.
I would and have recommended this home to others, whose parents are in need of care.
I would like to thank all the staff for their help and continued support.

How likely would you be to recommend Erwhir Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Erwhir have made my mothers stay very comfortable, she is looked after remarkably well. The staff are excellent, they are friendly and very caring, nothing is too much trouble for them. I would most definitely recommend Erwhir to anyone who needed their care.

How likely would you be to recommend Erwhir Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

The joy of Erwhir is that it is a small, friendly home where everyone knows everyone else. All the staff who were there when my mum arrived three years ago and many of those who have arrived since are kind, caring and dedicated. The home also has a very good maintenance man who can turn his hand to anything and is great at fixing things that go wrong!

How likely would you be to recommend Erwhir Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Well run and organised establishment. Mother has been a resident since May 2012. Very happy and content in this very homely atmosphere. Staff are always welcoming and cheerful. A pleasure to visit weekly, sometimes more often. She is well cared for and I don't have to worry about her care etc.

How likely would you be to recommend Erwhir Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My relative has been a resident for over 12 months. She has been very content and well looked after with proper concern by the staff for all her welfare needs. She has a nice room which has been redecorated by the management within the last 3 months and she was involved in the colour scheme etc.
The food is of a good standard with no complaints. There is a good ambience in the home with all staff very approachable.
Would strongly recommend this home which is very well run by the registered manager.

How likely would you be to recommend Erwhir Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I have found the staff extremely helpful at all times. Throughout the premises there are no smells and the up keep is outstanding. Food is of a very good quality. My sisters wellbeing is always cared for.

How likely would you be to recommend Erwhir Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My sister is very happy as a resident at Erwhir care home.

How likely would you be to recommend Erwhir Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

My aunt has been a resident at Erehir for several years and we, as a family, are happy with the care she receives on a daily basis. All members of staff are kind and endeavour to treat my aunt, who suffers from dementia, in a dignified and respectful manner. We are always made welcome and are able to discuss any matters with them. My aunt feels safe and at home in Erwhir.

How likely would you be to recommend Erwhir Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Submit a Review for Erwhir Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2015

Top 20 Care Homes Wales 2015

Recipient: Erwhir Care Home

Date: Sunday 01 Feb 2015

more details

Top 20 Care Homes Wales 2014

Recipient: Erwhir Care Home

Date: Saturday 01 Feb 2014

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Erwhir Care Home