Monkstone House Reviews (4)
8.5
Monkstone House has a Review Score of 8.5 (8.502) out of 10, based on 3 reviews in the last 2 years.
Over all time Monkstone House has 4 reviews.
Review from Fiona G (Daughter of Resident) published on 17 August 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father was resident in Monkstone House for the last 7 months of his life in 2017 when his dementia became too advanced for my elderly mother to cope with at home. She inspected many care homes before deciding that the family run/owned Monkstone House was the only one that was a suitable and caring
environment for him. This was borne out by the care my father received up to his death in September 2017.
Sadly my mother also developed dementia and in 2021 it became clear that she was no longer able to live independently. It was a no-brainer to arrange for her also to become a Monkstone resident. My mother has been there since 2021 and has been well-cared for, well-fed and entertained. She is now 92, has advanced dementia but is contented and clearly feels safe and secure.
The staff are well-trained, caring and empathetic. There appears to be low turnover (several remember my father who died in 2017) which indicates a happy working environment. So glad we picked Monkstone
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Review from K B (Daughter of Resident) published on 5 August 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been in Monkstone house for nearly 3years, we have found all the staff caring and patient and their support to us as a family has been invaluable from the time she went in, helped her to settle in quickly until she recently passed away. Her whole care has been second to none during which
has been a difficult time for our family.
Would recommend this care home to anyone for their family members who require extra care and support.
Would recommend this care home to anyone for their family members who require extra care and support.
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Review from P H (Son of Resident) published on 30 July 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
It is almost impossible to put into words my gratitude and admiration for the care and compassion shown by every single person at Monkstone involved in caring for my mother who passed away earlier this month at the age of 97, after 8 years in Monkstone, with severe dementia and Alzheimer's.
The environment
The environment
always appeared more like a private residence than a care home. The staff were invariably friendly, interested and supportive. As I did not live locally, I used to call every couple of weeks in between visits and no matter who answered the phone, the individual always knew where and how my mother was, whether she had slept well and what sort of mood she was in. It is testament to their standards that during the Covid pandemic, not only did my mother not contract the virus, but, as far as I am aware, nor did a single resident.For me, the most important consideration of all was knowing absolutely that my mother was safe and being treated with kindness and compassion.
Thank you all.
Thank you all.
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Review from Alison L (Daughter of Resident) published on 9 November 2016
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was always extremely happy with all the care provided for my father while he was being cared for at Monkstone House. All the staff are friendly and welcoming and treated with my Dad with the utmost respect. it definitely was a "home" from "home" for my dad and all the family. Thank you.
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Current Review Score: 8.5 (8.502)
Overview of Review Score
The Review Score of 8.5 (8.502) out of 10 for Monkstone House is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.886 for Monkstone House is calculated as follows: ( (31 Excellents x 5) + (4 Goods x 4) ) ÷ 35 Ratings = 4.886
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.616 Points relating to the number of positive Reviews for Monkstone House is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 3 Positive Reviews ÷ 8.2 = 0.366
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.