Monkstone House

1 Locks Common Road, Porthcawl CF36 3HU
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9.8 16 Reviews
  • Monkstone House, Porthcawl
Monkstone House is a well-established, family-run residential care home in Porthcawl, providing high-quality, person-centred care for up to 41 older people. Set in a large, characterful property overlooking Locks Common, the home offers a peaceful environment with views across the Bristol Channel.

The home focuses on creating a warm, homely atmosphere where residents feel safe, respected, and valued. Support is provided for individuals with a range of needs, including dementia and physical disabilities, with care tailored to personal preferences and routines. While nursing care is not provided on-site, close collaboration with local GPs and district nurses ensures continuity of care, allowing residents to remain in familiar surroundings as needs increase wherever possible.

A range of comfortable bedrooms is available, including options with en-suite facilities and scenic views. The home also features spacious lounges, dining areas, and quiet spaces for relaxation, alongside landscaped sensory gardens and outdoor seating areas.

Residents benefit from a varied activities programme, including music, exercise, arts and crafts, and community engagement, supporting independence and wellbeing. Family involvement is encouraged, with dedicated areas available for visits and time together.

Monkstone House has a strong reputation for providing a caring, supportive, and welcoming environment for both residents and their families.
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Care Provided by Monkstone House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1145 – £1145
  • Self-Funded Residential Dementia Care: £1145 – £1145
  • RESPITE Self-Funded Residential Care: £1145 – £1145
  • RESPITE Self-Funded Residential Dementia Care: £1145 – £1145
The price(s) shown are provided by the care home. Contact Monkstone House for full pricing details and T&Cs.

Contact Monkstone House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Monkstone House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • J & P Residential Homes Ltd
  • Privately Owned

Person in Charge

  • Paula Aplin-Jones (RI)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (8)

Visiting

  • VISITING NOTICE


    Please be advised that friends and family are welcome to visit Monkstone.


    However, to reduce any disruption to residents and staff during
    busy periods of the day, the team would ask that there are NO visitors:


    Before 10am


    During lunch: 12:30pm to 1:30pm
    During tea: 17:00pm to 18:00pm


    After 10pm


    Thank you for your cooperation.

Parking

  • Parking is available at the rear of the home, including wheelchair-accessible access from the car park.


    Additional parking is available on the street directly outside the property.


    The main entrance is on the side of the building and has two steps.

Monkstone House Reviews (16)

9.8

Monkstone House has a Review Score of 9.8 (9.750) out of 10, based on 15 reviews in the last 2 years.
Over all time Monkstone House has 16 reviews.

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Review from P W (Son of Resident) published on 30 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been with Monkstone House since March 2026 and even though it's only been a few weeks we have been happy with the staff and management who are helpful and supportive. They helped make mum's transition smooth and she seems content and we can see she has taken part in the activities held, which
pleased us as we wondered if she would. I feel mum is cared for in a warm and friendly environment and any questions I've had were answered quickly. Of the care homes we visited while deciding we felt Monkstone had a nice outlook and pleasant surroundings with a homely feel. So far I've been very pleased.
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Review from D C (Daughter of Resident) published on 26 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Monkstone House for 8 years until she passed away. Throughout that time she received wonderful care. It is a genuine home from home and staff had said to me that their attitude is that 'residents don't live where the staff work, but the staff are privileged to work in the
residents' home'. There is a friendly atmosphere and families are always welcome. It is clean, fresh, nicely decorated and comfortable. Mum enjoyed crafts, and music activities including Christmas events and other celebrations, and making the most of the garden during the summer months. The care and support that Mum, and our family had during the Covid pandemic was exemplary. During the final few years of Mum's life when she had more advanced dementia she was treated with utmost respect and kindness. We knew all the staff working there, as there wasn't a high staff turnover, and Mum felt safe with familiar faces and surroundings. I can highly recommend Monkstone House.
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Review from eric h (Son of Resident) published on 23 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in Monkstone house for just over five years and never we felt there was anything amiss about her care, in fact we can not praise it enough. The only small issue was that we would have liked more regular updates on her current levels onthe progression of her condition, but whenever we asked
the information was always forthcoming.
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Review from S C (Daughter of Resident) published on 20 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother settled in immediately and enjoys the company of the staff and the residents. She has always enjoyed the food, which she says is delicious and all the things she likes.
From our perspective the Home is kept spotlessly clean and the staff, without exception, are friendly and supportive to
the visitors. They treat my mother with kindness and respect and she feels safe in the Home. The Home has regular activities and events such as singers coming in. I have no complaints.
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Review from D J (Daughter of Resident) published on 18 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in Monkstone house from Sept 2020 to Nov 2022. She didnt really want to go into a care home but unfortunately couldn't cope at home alone. Luckily my motherinlaw was also in Monkstone House so it made it a bit easier for her. My mother soon made many friends Management and staff were
very responsive and helpful and my mother was looked after very well. She enjoyed the activities, arts and crafts, plus having her hair done and the bible readings. Staff were amazing during my mothers end of life care and her passing. We as a family couldn't thank them enough for their support. I would recommend Monkstone House Care Home.
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Review from Nicola F (Daughter of Resident) published on 16 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father was a resident here from August 2025 until he sadly passed away in March 2026.
I found all the staff to be very professional but still approachable. Nothing too much trouble, even down to taking him clean clothes and collecting dirty clothes from hospital. I do'nt live near so was so pleased
that we found this carehome as I was very confident that he was well looked after.
He had many medical problems that they dealt with.He had spent a long time in hospital prior to moving here and they took time to make sure he settled in well. Wouldn't hesitate in recommending this carehome to anyone. Thanks again to all the staff.
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Review from Ruth H (Daughter of Resident) published on 15 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was very reluctant to give up her independence and move to Monkstone House. All the staff and managers reassured her within a very short time that it was a lovely place to live. She enjoyed the interaction with all the friendly caring staff. Her hair was done weekly and her nails painted if she
fancied it. Mum enjoyed the food and the social meal times. I appreciated that she was totally safe , very well cared for and that she was content with nothing to worry about. Also her personal care was very well catered for.
Mum was always very presentable , her clothes and her bedroom and bathroom were spotless. It is never an ideal family situation when a parent has to go into residential care. I felt that the transition was very well managed with mum first visiting for lunch. Then being allowed to take many personal belongings and some furniture with her helped.
I felt that Monkstone had really good communication with all the extended family and were totally approachable .
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Review from Gareth W (Son of Resident) published on 14 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Monkstone Care Home for over four years now, and the care she has received has been nothing short of exceptional. From day one, the team has supported her through everything, always showing genuine compassion, patience, and understanding, no matter the situation.


From the management

team through to the care staff, her needs are consistently met with kindness and professionalism. Just as importantly, her wishes and preferences are always respected-nothing is ever too big or too small to be given proper care and attention.


My mum truly loves living there, which brings an enormous sense of comfort to our family. It's not just a care home to her-it's her home. Knowing that she is safe, happy, and so well looked after has lifted a huge weight from my shoulders.
Thank you to everyone involved.

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Review from Helen H (Daughter of Resident) published on 14 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent the last few weeks of his life in Monkstone House. Throughout this time I was constantly impressed with how caring all staff members were, both to my dad and also to us, the family. They kept us updated about Dad's condition throughout and made us feel we were not dealing with this difficult
situation alone and were there to support both Dad and ourselves through what was a very sad time. I feel Dad could not have had better care any where else.
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Review from Martin G (Son of Resident) published on 13 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been living in Monkstone House now for 9 months and during that time has been shown respect and patience. The staff are friendly and helpful, and I have been grateful for their advice and support.
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Review from G W (Son of Resident) published on 10 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been with Monkstone House since May 2025. I have found all staff and management to be professional, attentive and supportive. Whenever I have had queries they have been resolved speedily. Mum is being well cared for in a lovely environment, and communication with me excellent whenever there
have been health related issues. Highly recommended
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Review from A R (Daughter of Resident) published on 31 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home took care of my step mum for 2 years during her Alzheimer's illness. The care she received was absolutely fantastic. She wanted for nothing as the staff cared for her every need and kept us informed of her wellbeing. Thank you so much
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Review from Fiona G (Daughter of Resident) published on 17 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was resident in Monkstone House for the last 7 months of his life in 2017 when his dementia became too advanced for my elderly mother to cope with at home. She inspected many care homes before deciding that the family run/owned Monkstone House was the only one that was a suitable and caring
environment for him. This was borne out by the care my father received up to his death in September 2017.


Sadly my mother also developed dementia and in 2021 it became clear that she was no longer able to live independently. It was a no-brainer to arrange for her also to become a Monkstone resident. My mother has been there since 2021 and has been well-cared for, well-fed and entertained. She is now 92, has advanced dementia but is contented and clearly feels safe and secure.


The staff are well-trained, caring and empathetic. There appears to be low turnover (several remember my father who died in 2017) which indicates a happy working environment. So glad we picked Monkstone

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Review from K B (Daughter of Resident) published on 5 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Monkstone house for nearly 3years, we have found all the staff caring and patient and their support to us as a family has been invaluable from the time she went in, helped her to settle in quickly until she recently passed away. Her whole care has been second to none during which
has been a difficult time for our family.
Would recommend this care home to anyone for their family members who require extra care and support.
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Review from P H (Son of Resident) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is almost impossible to put into words my gratitude and admiration for the care and compassion shown by every single person at Monkstone involved in caring for my mother who passed away earlier this month at the age of 97, after 8 years in Monkstone, with severe dementia and Alzheimer's.
The environment
always appeared more like a private residence than a care home. The staff were invariably friendly, interested and supportive. As I did not live locally, I used to call every couple of weeks in between visits and no matter who answered the phone, the individual always knew where and how my mother was, whether she had slept well and what sort of mood she was in. It is testament to their standards that during the Covid pandemic, not only did my mother not contract the virus, but, as far as I am aware, nor did a single resident.For me, the most important consideration of all was knowing absolutely that my mother was safe and being treated with kindness and compassion.
Thank you all.
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Review from Alison L (Daughter of Resident) published on 9 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was always extremely happy with all the care provided for my father while he was being cared for at Monkstone House. All the staff are friendly and welcoming and treated with my Dad with the utmost respect. it definitely was a "home" from "home" for my dad and all the family. Thank you.
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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Monkstone House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for Monkstone House is calculated as follows: ( (155 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 176 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Monkstone House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 10 Nov 2025
Well-being
Good
Care and Support
Good
Environment
Good
Leadership and Management
Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Paula Aplin

Job Title: Responsible Individual Joined: 2007

Mrs Paula Aplin-Jones has been the Responsible Individual since 2007 and is also a Director of J & P Residential Homes Ltd. She holds overall accountability for governance, financial oversight, and the ongoing development and quality of the service.


Regular quality assurance is maintained through quarterly visits and the completion of a Quality of Care Review (Regulation 80). These reviews incorporate feedback from residents, relatives, and staff, alongside analysis of incidents, complaints, audits, and service outcomes. Any identified improvements are actioned promptly in collaboration with the Registered Manager.


Formal quarterly meetings are held between the Responsible Individual and Registered Manager to review staffing, risk, training, complaints, and service development, ensuring clear accountability and regulatory compliance.


Ongoing engagement is encouraged through regular staff meetings, resident meetings, and questionnaires, alongside an open-door approach that promotes feedback and continuous improvement. Residents are supported to share ideas around activities, meals, and daily life within the home.


All policies and procedures are reviewed annually in line with current legislation and best practice. Care records and personal information are managed in accordance with GDPR and relevant regulations, ensuring confidentiality, security, and appropriate access at all times.


Mrs Aplin-Jones also maintains active involvement within the care sector through local provider meetings and industry updates, ensuring the service remains informed and forward-thinking.

Frequently Asked Questions about Monkstone House

What types of Care is Monkstone House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Monkstone House have?

There are 37 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Monkstone House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Monkstone House to the centre of Porthcawl?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Monkstone House to verify any information. View our terms and conditions. Monkstone House has an Enhanced Service - more info.