The Daffodils Care Home has a Review Score of 9.7 (9.713) out of 10, based on 26 reviews in the last 2 years. Over all time The Daffodils Care Home has 55 reviews.
Review from Geraint R (Son of Resident) published on 22 April 2025
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Overall Experience
5.0 out of 5
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Review from V G (Daughter of Resident) published on 22 April 2025
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Overall Experience
4.0 out of 5
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Review from H S (Daughter of Resident) published on 22 April 2025
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Overall Experience
4.0 out of 5
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Review from Willetts S (Daughter of Resident) published on 17 April 2025
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Overall Experience
4.0 out of 5
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Review from M J (Niece of Resident) published on 17 April 2025
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Overall Experience
5.0 out of 5
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Review from J E (Sister-in-law of Resident) published on 17 April 2025
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Overall Experience
5.0 out of 5
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Review from S A (Niece of Resident) published on 17 April 2025
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3.0 out of 5
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Review from S O (Niece of Resident) published on 17 April 2025
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5.0 out of 5
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Review from J H (Daughter of Resident) published on 17 April 2025
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5.0 out of 5
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Review from D C (Son of Resident) published on 17 April 2025
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Overall Experience
5.0 out of 5
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Review from M D (Son of Resident) published on 16 April 2025
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Overall Experience
5.0 out of 5
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Review from P M (Son of Resident) published on 15 April 2025
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Overall Experience
5.0 out of 5
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Review from J D (Daughter of Resident) published on 14 April 2025
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Overall Experience
5.0 out of 5
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Review from L W (Daughter-in-law of Resident) published on 9 April 2025
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Overall Experience
5.0 out of 5
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Review from Pauline E (Daughter of Resident) published on 9 December 2024
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5.0 out of 5
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Review from B L (Daughter of Resident) published on 9 July 2024
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5.0 out of 5
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Review from Brian R (Resident) published on 12 June 2024
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Overall Experience
4.0 out of 5
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Review from M T (Nephew of Resident) published on 8 March 2024
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5.0 out of 5
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Review from A B (Resident) assisted by family/friend published on 20 February 2024
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Overall Experience
5.0 out of 5
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Review from J M (Nephew of Resident) published on 15 February 2024
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Overall Experience
5.0 out of 5
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The Review Score of 9.7 (9.713) out of 10 for The Daffodils Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.713 for The Daffodils Care Home is calculated as follows: ( (237 Excellents x 5) + (57 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 310 Ratings = 4.713
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Daffodils Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: Home Manager
Introducing Sara Webb
Home Manager at The Daffodils, Merthyr Tydfil
What does kindness mean to you?
“Making sure people are treated with respect and compassion, and having empathy for others.”
As a dedicated healthcare professional, Sara has gained many years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.
Sara shares that HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
When asked why she chose to work in the care sector, Sara remarked:
“It’s what I do best. I always wanted to assist people to have the best life they can, and I enjoy supporting people to achieve their outcomes and wishes.”
Outside of work, Sara enjoys spending time with her family and caravanning. Her HC-One name badge states ‘Caravan lover’, as she tries to get away for some downtime every weekend to her caravan, she really enjoys campsite life.
If you would like to find out more about The Daffodils, Sara would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
