Woodcroft Care Home

Abergele Road, Trowbridge, Cardiff CF3 1RS
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8.7 40 Reviews
  • Woodcroft Care Home, Cardiff
Woodcroft is a 60-bed residential care home, which has specialist care and dementia care services in Cardiff. The accommodation provides a group of suites that provides the opportunity to care for people in a more personalised way.

There are plenty of facilities and amenities at the home, with a sensory room, baths with hoists and reminiscence rooms. There are also fantastic views of the Bristol channel.

Tasty and nutritional menus are created daily by the home's chef, and anyone with specialist dietary requirements is catered for.

Individuals are treated with dignity and respect at all times by the compassionate and caring colleagues / team members.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200

Our bed prices are all inclusive and are bespoke to each individual's needs. We have many funding options available, which we are happy to talk you through. Please contact the care home for further details.

These prices are only a guideline, please contact Woodcroft Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Helen Louise Lewis (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Vistors are welcome at any time. To encourage regular visits, relatives have the opportunity to purchase a key fob so that they can pop by as they please. Everyone is welcome to make a cuppa in
    the kitchen, just as they would if they were visiting a loved one at home.

Parking

  • Free on-site parking and roadside parking also available.

Woodcroft Care Home Reviews (40)

8.7

Woodcroft Care Home has a Review Score of 8.7 (8.693) out of 10, based on 9 reviews in the last 2 years.
Over all time Woodcroft Care Home has 40 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Woodcroft Care Home
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Review from Angela B (Friend of Resident) published on 14 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff at Woodcroft to be friendly, helpful and professional in their dealings with the public and the service users. They actively encourage service users to socialise and maintain communication skills - so important when life has changed so much already for them. My friend is extremely
happy to be at Woodcroft and, for me, that says it all. I would recommend it to anyone.
Reply from Elaine Mather, Registered Manager at Woodcroft Care Home

Thank you so much for this lovely review. I will share it with the team.

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Review from C G (Son of Resident) published on 4 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff have proved to be excellent. The dedication and care that my mum receives allows us as a family to look forward to our visits as Mum always looks well and happy. Having the confidence that Mum is being well cared for helps the family get through this difficult journey.
Reply from Elaine Mather, Registered Manager at Woodcroft Care Home

Thank you so much for this lovely review and I will share this with the team. We are glad that mum has settled in well too.

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Review from J N (Daughter of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother spent 2 weeks in January/February as I needed respite, she has Charles Bonnet syndrome and the start of dementia, although her memory is excellent. The home was adequate but lacked atmosphere and homeliness. She felt that residents didn't sit to eat all together. However, she felt very lonely
as there was nobody she could have a conversation with. The staff did spend what time they could but none of the residents would have a proper conversation with her, it was the loneliness that upset her.
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Review from B T (Daughter of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Activities especially the use of the minibus for days out have given my mum her life back and fun! Her quality of life has improved since moving to Woodcroft. I hope the days out will continue it's good for residents and the general public to see people with dementia enjoying everyday outings like picnics.
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Review from M E (Daughter of Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was recently decided by medical and social services that Mum, aged 95, needed more care and attention than could be given in her own home. I found Woodcroft and was delighted they could accommodate Mum. Everyone went out of their way to welcome her and make her comfortable. They laughed with her
and gave her excellent care. I would thoroughly recommend Woodcroft to anyone who is looking for a friendly, well run, clean care home.
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Review from Norma B (Friend of Resident) published on 11 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have been visiting a resident for two and a half years and have always found the staff to be helpful, sometimes hard to find as busy elsewhere. Maintenance is very good.
Lunches are a good value for money and the only downside I have found is some trouble with the personal alarms not working. Reception
and office staff extremely helpful and approachable.
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Review from Michael H (Nephew of Resident) published on 27 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the occasions that I visit my relative, I have found the staff helpful, conditions good and security very good. My relative appears to be content with the overall way the home is run. My relative informs me that food and accommodation are very good and is happy. The activities are regular and varied
in keeping with personal preferences in observation without exception.
The staff and management are extremely professional.
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Review from J N (Resident) published on 27 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are helpful and efficient. Accommodation is excellent and the services are very good.
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Review from Tracy M (Daughter of Resident) published on 30 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has just become a permanent resident at Woodcroft after my dad who’s 87 was no longer able to look after her at home despite fantastic support from care workers. To say this has been a traumatic time is an understatement. What has been a shining light in all this, has been the welcome and care
she has received from this care home. From the moment you walk in you are met by a bright, friendly atmosphere and the staff have a special relationship with the residents. We can’t thank them enough for the support and kindness they have showed us and our precious mum. Thank you.
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Review from Ruth D (Daughter of Resident) published on 30 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to take this opportunity to provide a review on the excellent care my mother is currently receiving as a resident in Woodcroft Care Home. Unfortunately, our Mum developed Alzheimer’s disease approximately six years ago and has rapidly deteriorated over the last year resulting in her moving
to Woodcroft. Staff have helped her settle in, focusing on her individual needs both as a patient and as a person. During the short period of time Mum has spent in the home we have already noted the efforts made by staff to ensure her wellbeing. Staff are engaging and inclusive and ensure that Mum is well looked after. Woodcroft is bright, welcoming with homely touches and an atmosphere that is relaxed and friendly. There are many activities arranged for the residents including art, dance, intergenerational projects that provide stimulation and this along with the skills and compassionate approach from all staff, contribute to the excellent care.
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Review from K W (Daughter of Resident) published on 7 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad was apprehensive going into respite but as soon as he walked through the door at Woodcroft, he was made to feel very supported and welcome.
My dad enjoyed the experience, activities helped him with his dementia and he spoke very highly of the care received during his stay.
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Review from Beverley W (Daughter of Resident) published on 9 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad arrived in the home from hospital.
As a family, this decision was quite stressful, you always wonder if dad will be happy and hope that he settles. It took a few days to settle, on one of my visits, I left feeling extremely happy as my conversation with my dad was so positive. On my arrival,
he said he loves it in the home. The staff are lovely and nothing is too much trouble for them.
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Review from D B (Sister of Resident) published on 25 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were caring and excellent with the residents. The food was of a high standard. The entertainment, keep fit, etc was good and gave them some stimulation.
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Review from Margaret M (Wife of Resident) published on 25 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I speak for myself and family. We are very pleased with the care my husband has been having. His condition has improved due to the care of the staff. I have had lunch with him several times and been very happy. I would certainly recommend Woodcroft to anyone. I can't fault it.
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Review from Sian G (Daughter of Resident) published on 11 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in Woodcroft Home from Feb 2018 following a series of falls at home. From the very start, she was made to feel welcome and safe which was so reassuring for the family. Since then Mum has received the most fantastic care and had a new lease of life. There are so many activities which she
loved and all the staff treated her with compassion, fun and dignity. They "got" Mum and she was so happy there. Sadly she passed away on her 89th birthday but we all cannot praise all the staff enough.
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Review from Sue P (Daughter of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent two years at Woodcroft. Despite his dementia, the staff were always careful to respect his dignity and needs at all times. At the end of his life, everyone went over and above my expectations. He passed away peacefully there, with staff who cared about him and who could not have been
kinder and more helpful to all his family after his death. A big thank you to all the staff from carers to housekeepers, who looked after my Dad when we couldn't any longer.
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Review from Liane L (Daughter of Resident) published on 20 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy my mum is a resident in Woodcroft. She is very happy here and she is well cared for in a homely environment. The staff are fantastic and cater to all her needs. There is plenty of activities going on which she partakes in. It really is lovely here.
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Review from R M (Nephew of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I have always found the staff to be friendly and warm towards all the residents at Woodcroft.
My uncle and aunt were very well looked after and the standard of care was always very high. We are both extremely grateful for the care that was taken of them both.
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Review from Jane F (Daughter of Resident) published on 14 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was put in a crisis bed at Woodcroft so we did not source the care home or know anything about it. We were all made welcome from the first visit and find the home and carers of a really high standard. When we were told Mum would have to move we fought tooth and nail to keep her at Woodcroft as she
had settled, was really comfortable and getting the stimulation she needs.


After looking at other care homes in Cardiff we realised how lucky mum was to be placed here originally.


The home is spacious, very clean, good food and the carers seem to care which means we can relax and know she is safe and being well looked after.

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Review from Patricia C (Daughter of Resident) published on 23 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well presented care home. Carers are all outstanding with all residents. Been visiting almost every day for more than five weeks. Exceeded all expectations. A lovely purpose built care home. I can confidently recommend this home. Huge thank you to all the staff.
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Current Review Score: 8.7 (8.693)

Overview of Review Score

The Review Score of 8.7 (8.693) out of 10 for Woodcroft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.226 for Woodcroft Care Home is calculated as follows: ( (73 Excellents x 5) + (7 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 106 Ratings = 4.226
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.467 Points relating to the number of positive Reviews for Woodcroft Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 8 Positive Reviews ÷ 12 = 0.667
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Helen

Helen Lewis

Job Title: Home Manager Joined: 2008

Helen joined Hafod in 2008, starting her career in care as a community domiciliary care worker.


She then progressed to a senior role, and after completing her level 5 in Health and Social Care progressed to a team leader position and was part of the team setting up our Ty Cwm Extra Care scheme in Merthyr Tydfil.


In that time Helen has always looked to progress and has continued to attend training courses to support her development and knowledge. In 2019 she joined the operations team as Deputy Operations Manager. In December 2021 she became the Regional Manager for Domiciliary Care and then Home Manager at Woodcroft in 2025.

Machala

Machala Evans

Job Title: Deputy Home Manager

Previously a clinical lead nurse, Machala has vast knowledge in providing care for the home's residents and is passionate about their well-being.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodcroft Care Home to verify any information. View our terms and conditions. Woodcroft Care Home has an Enhanced Service - more info.