Penpergwm House

My aunt has been in Penpergwm for just over nine months. She was struggling physically and mentally. Thanks to the care she has received and the dedication and support of the staff she is much stronger. I would not hesitate to recommend Penpergwm.

My mum moved in recently, and the kindness, compassion and support shown to her ( and us as family) has been humbling. If you are looking for residential care for someone you love, I cannot recommend Penpergwm House highly enough.

My mother arrived in February in poor health both physically and mentally, but since she arrived at Penpergwm House her health has improved significantly, she has regained weight and most importantly I have seen her laugh and smile again. She has beautiful views from her bedroom and loves to spend time in the glorious gardens, the staff are caring and supportive and always willing to help both my mother and my family to navigate this new chapter in our lives. We are so grateful to them all.

The staff are fabulous and obviously know mam well. We always receive a warm welcome and highly recommend Penpergwm to others.

I have not given a rating on Value for money. As it was the Mother in Laws preferred care home choice and it has a very good reputation.

My father stayed at Penpergwm House from December 2024 to February 2026. The house is located in the beautiful Monmouthshire countryside near Abergavenny with views of the Black Mountains, surrounded by fields full of sheep. My father had a lovely well appointed double aspect room which was kept very clean and tidy. Food was plentiful and excellent and whilst my father didn't participate in them all, the team arranged a full range of activities to engage residents and I know my father particularly enjoyed the trips out and the musicians who came to play. Most importantly, I was very impressed with the standard and quality of the care provided. The care team were always warm, attentive and engaging and responded quickly to issues my father had. The care team soon became friends rather than simply carers. To those looking for a safe haven for their loved ones, I would thoroughly recommend Penpergwm House.

My Mother has been in Penpergwm for 3 months now, arriving from an extended stay in hospital and from a different part of the country. We knew from the minute we walked in the door that this was going to be the right place for her and it has more than lived up to our expectations. My mother was understandably distraught about being recently widowed, moving to a different area and no longer being able to live independently and the staff all recognised this, being so gentle and supportive in their efforts to make her feel safe and comfortable. She has additional issues around food intolerances, which they happily cater for, and fatigue issues around which they are very understanding. My mother has not found the transition easy and does still not fully accept that this is her life now, but I honestly don't think the staff could do more. They are with her on her transition journey and it's a relief for me and the rest of the family to know how supported and cared for she is.

Penpergwm has offered my godmother outstanding care and support. The warmth and positive attitude of the whole staff team contributes to a wonderful atmosphere throughout. Residents, including my godmother, are treated with kindness, dignity and respect and nothing is too much trouble. It's a tough decision to transition from independent living to a residential setting but you facilitated this and the trial stay made things so much easier enabling my godmother to have peace of mind in doing so. 'Thank you to all.

She is well looked after and the lovely staff have gone to great lengths to get used to her "unusual" self imposed food requirements. My hat goes of to them. They do a great job in looking after residents.

I cannot thank the staff and administration enough.

A close friend of mine for whom I had power of attorney, spent the last three and a half years of her life at Penpergwm House. I have nothing but praise for the care, kindness and patient support that the staff offered her in what was a difficult phase of life for a fiercely independent woman. That was a life-changing gift. Her room was small but had a beautiful view, and watching the hills, the sheep in the neighbouring field, and the ever-changing sky gave her great pleasure. Members of staff were always very welcoming and supportive to me as well, which was very much appreciated amidst the challenges of this period of life. Penpergwm House is very well managed by people who really care about the residents. It has a friendly and welcoming ethos, treating clients with dignity. I have absolutely no hesitation in recommending it to others.

From the moment my uncle got up in the morning, the care, the food, the friendship and support were absolutely wonderful. I can only have positive thoughts about the teams dedication and professionalism towards my uncle's care and would rate the family's experience as a five star plus.

Nephew of resident/ service user

I would have no hesitation in recommending Penpergwm House & have done so both to friends & family

My Aunt has been a resident of Penpergwm House for two years and has been very well cared for in that time. She left hospital in October 2023 in a very sorry state and over the past two years Penpergwm staff have built my aunt back up to full strength and has only left their care in the past few weeks as her care needs have moved from residential to nursing. We have always been happy to visit her and made to feel welcome by Georgie, Tracey and the team of excellent staff. The rooms and environment are comfortable and homely. The food has always been well received and my aunt has enjoyed the activities on offer here, with a particular mention to Lucy who went above and beyond to look after by aunt. We were very sorry she had to move but we were helped by Penpergwm with this transition and they even helped with transport to her new care home in the next county. We as a family can't speak highly enough of Penpergwm and all that it offers.

The management and all staff were superb in dealing with my step mother through her last days with them . They were so caring. Nothing was too much . They managed her nursing care well and kept her comfortable in her last few weeks.

Her last few weeks were very hard but Penpergwm held our hands and led us so beautifully to her very peaceful ending in my arms.They cared for me as well as providing outstanding care for my mother-we will be forever in their debt and just want everyone to know how exceptional this wonderful home is-we are all so lucky to have it in Monmouthshire.

I can hardly find the words to describe how badly Penpergym House management let down my mother. Despite assessing her in the hospital and talking to family about her needs prior to her acceptance as a resident, we were phoned less than an hour after leaving her to say that they in their opinion my mother would never settle there and we would need to move her ASAP. Not after a day, or a week, but an hour! It was truly heart breaking to try and let Mum know that yet again she would have to move to somewhere unfamiliar just because she had been upset on the first afternoon. Staff admitted that, had she been like she was on the second day there that first afternoon, we wouldn't have been put in that awful situation. It felt like management are cherry picking residents. Not one staff member came to say goodbye to her when we left a day later having no time to research other facilities. Poor behaviour from people who are supposed to care.

I couldn't wish for a better service provider.

Communication channels are excellent. I would thoroughly recommend Penpergwm House.

Thank you