Penpergwm House

Penpergwm, Abergavenny NP7 9AH
Review Us
Top 20 carehome certificate
9.8 43 Reviews
  • Penpergwm House, Abergavenny
Penpergwm House is a very special residential care home providing a superior choice of bespoke and quality services to cater for all the needs of an older person.

Set in the beautiful Usk valley near Abergavenny, Penpergwm House can offer a client a permanent home as well as the alternatives of respite (minimum of 2 weeks) or Penpergwm Club, for those who would prefer tailor-made support by the day. The Home can accommodate up to 34 residential clients and provide both comfort and surroundings that people can feel truly at home with. It is set in lovely gardens and very special surroundings and offers a very high standard of care and kindness in a friendly country house atmosphere.

Fabulous, caring staff are on hand to assist with each and every individual’s needs. The Home also has a wonderful, weekly programme of activities available and thoughtful and nourishing home-cooked food is one of the Home's main selling points. The ethos is to consistently provide lifelong-learning opportunities and entertaining events to appeal to all clients. Weekly trips out to a variety of places such as the theatre, tea dances, country gardens, churches and museums are also a vital part of life at Penpergwm House.

Full modern facilities include two lifts, WiFi throughout, two Reval baths as well as central heating and in every room emergency 24 hour call, wash hand basin, telephone and television provided. Many bedrooms also with en-suite facilities.

The Home look forward to seeing you... you are always welcome.
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Care Provided by Penpergwm House

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 37 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £944 – £1440
  • RESPITE Self-Funded Residential Care: £944 – £1440

Penpergwm House is a private Residential home and our room rates depend on the type of room that is available at the time and vary between £944 - £1,440 per week. This price includes care, meals, activities a dedicated telephone line and WiFi access. Incidentals such as the hairdresser, chiropodist, toiletries, newspapers, magazines, escorting fees etc. that we may supply are charged to the resident. We are a residential provider so we do not have a Registered Nurse on site, however we are able to access any clinical support needed via the district nursing team and / or GP.


We have a variety of clients and there is a lively social aspect with lots of chatting and activity. I have attached this week’s programme and menu to give you an idea of happenings at Penpergwm.

These prices are only a guideline, please contact Penpergwm House to find out the exact price for your requirements.

Contact Penpergwm House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Penpergwm House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Penpergwm House Ltd

Person in Charge

  • Georgie Llewelyn and Tracey Williams (Responsible Individual & Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (4)

Visiting

  • Visitors ALWAYS WELCOME, the doors always open for dropping in or having a tour of the facilities.

Parking

  • Ample parking at the front of the House and further parking down the track to another car park at the back of the House.

Penpergwm House Reviews (43)

9.8

Penpergwm House has a Review Score of 9.8 (9.762) out of 10, based on 11 reviews in the last 2 years.
Over all time Penpergwm House has 43 reviews.

Overall Experience
  • 39
  • 3
  • 0
  • 0
  • 1
Date Published
  • 43
  • 4
  • 5
  • 11
  • 32
Reviewer Connection to Penpergwm House
  • 25
  • 11
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 43, showing 41-43
Review from Susan S (Daughter of Resident) published on 6 September 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother attends Penpergwm for the day twice a week. She is picked up and taken home at the end of the day. Mum looks forward to her days there, she particularly enjoys the organised activities, the garden and trips out. I am grateful for the respite, as it gives me a couple of days a week I can relax
in the knowledge mum is well cared for and having a nice time.
Recently Mum became a resident for a period of a couple of weeks. This had to be arranged at short notice, the staff arranged this efficiently and Mum was given a lovely room. The staff already knew her and vice a versa which helped mum settle. The staff encouraged mum to maintain as much independence as possible and were available if needed.
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Review from Alison (Daughter of Resident) published on 26 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We first contacted Penpergwm when my 88 year old father came out of hospital unwell. This was the first time he had really ever been ill and was very nervous about being at home on his own. It was decided that as he had an operation pending he would go into Penpergwm for a respite period to build up
his confidence and strength.
First impressions of the home were fantastic, a real fire in the entrance hall and the building and gardens are lovely. The staff were all very friendly and treated patients with great care and respect. The activities provided are amazing; quizzes, exercise classes, art, film, music, games, outings, etc. and are open to visitors as well as residents. The food menus change every week and there is always a choice.
Penpergwm is a very well run and caring home and I would not hesitate to recommend it. The team are very considerate and aware that making the decision to put your loved ones into a home is not an easy one even if just for a short period of time.
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Review from Matthias H (Son of Resident) published on 25 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
One word covers it – superb!
When mum decided she would like to move into a residential care home rather than have 24/7 home care, we took quite some time find a home we were happy for her to spend her remaining years in.
The facilities available, which we saw on our tour, were second to none. When
it came to showing mum around a couple of days later, even though the staff offered her the chance to gradually move in by doing a couple hours or half day, “day visits”, mum just turned around and said, “no I just want to move in as soon as possible”. This is from a very proud and independent lady, so it’s a firm stamp of approval.
We’ve always found all the staff very welcoming and accommodating and can’t recommend them enough, they make the home feel more like a friendly, family-run hotel, than a care home. Our only hope is, that it’s still the same when our time comes to make the move.
  • Facilities
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  • Cleanliness
  • Treated with Dignity
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  • Safety / Security
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  • Value for Money
Current Review Score: 9.8 (9.762)

Overview of Review Score

The Review Score of 9.8 (9.762) out of 10 for Penpergwm House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.762 for Penpergwm House is calculated as follows: ( (118 Excellents x 5) + (1 Goods x 4) + (7 Satisfactorys x 3) + (4 Very Poors x 1) ) ÷ 130 Ratings = 4.762
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Penpergwm House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 28 Aug 2025
Well-being
Excellent
Care and Support
Excellent
Environment
Excellent
Leadership and Management
Excellent
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (4)

Georgie

Georgie Llewelyn

Job Title: Responsible Individual & General Manager Joined: 2015

Georgie is part of the Llewelyn family who set up Penpergwm House more than 34 years ago and still owns and runs it. She used to be a primary school teacher and has transferred those and other senior management skills into the world of Care.


Georgie cares enormously about quality and bespoke care within Penpergwm House and making all the difference to the Residents' lives.

Tracey

Tracey Williams

Job Title: Registered Home Manager Joined: 2014

Tracey was originally a nurse in South Africa, who after further professional development in the UK, brings an enormous amount of wisdom and knowledge of the world of Health and Social Care to Penpergwm House. She leads the Care team and is extremely well versed in the governance and regulations that are required to run a Care Home. Tracey's exceptional understanding of the needs of the older person enables her to lead the Care team to go beyond expectations and strive to provide the best possible practise within their roles.

Tatiana

Tatiana Kwinta

Job Title: Deputy Manager Joined: 2007

Tatiana joined Penpergwm House many years ago and her dedication and core of Care has propelled her to deputy manager. You couldn't ask for any human to be more caring about our clients and her commitment to the Home is second to none. She leads the care team by example and makes Penpergwm House what it is.

Denise

Denise Keightley

Job Title: Office Administrator Joined: 2016

Denise is the first port of call when you ring or come to the Home - originally from South Africa, Denise is on hand to answer your every query and point you in the right direction to the person who can help.

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