Penpergwm House

We as a family can't speak highly enough of Penpergwm. It was a difficult time moving our mother from home to Penpergwm and the help, encouragement and understanding the whole team gave us during this time was outstanding. Our mother has settled in so well and she is always telling us how wonderful the staff are, how comfortable it is there and how safe she feels. We are so lucky to have found somewhere that takes the job of looking after the residents so seriously, with such care and attention. The staff are amazing, always ready with a smile and always cheerful. It is a wonderful atmosphere. From the moment we first walked through the door we knew we had found the right place for her. The follow-up care for us as a family is something that we will always be grateful for. We always feel welcome when we visit and are encouraged to contact them at any time with any questions we may have. Thank you to everyone at Penpergwm. You have changed everything for the family, and all for the good.

There are the most beautiful rural views surrounding the house - excellent in so many ways.

Excellent service deserves recognition and we are looking forward to our ongoing involvement with Penpergwm.

Wow, what a wonderful care home Penpergwm is and what wonderful people they are who work there. My Mum was resident for 7 months and she was looked after so well and with such care and commitment to her happiness and well-being. I have nothing negative to say about Penpergwm, I only have praise and gratitude for every aspect of Mum's care while she was resident. Unfortunately, Mum has had to move to another care home - no fault of Penpergwm - because she now needs additional nursing care that is beyond the capacity of Penpergwm. Even though Mum left 2 months ago, Penpergwm have gone above and beyond to continue their support for her transition to an appropriate care home. I will always be grateful for all they did for my Mum and their support for me and the family. Thank you Penpergwm.

The team at Penpergwm are fantastic. Mum enjoys every day, with activities, great food and wonderful care and comfort. Mum loves it at the home and they take such wonderful care of her. I would not hesitate to recommend.

Thank you to each and every member of staff for the patience and genuine care they provide to the precious people who have the good fortune to live at Pempergwm House. And thank you from the bottom of my heart for the love and support you gave to me when Dad passed away.

Could not recommend more highly

I cannot speak highly enough of Penpergwm House, its staff and management. The caring environment is exemplified in every aspect of the care home’s practices. The kindness, respect, dignity and care afforded to our mother from every single team member has been outstanding. The personalisation of her care plan has been exceptional with every aspect of her personality, likes, dislikes, etc catered for in a very person centred way. There was also an extraordinary welcome given to us as a family, helping us every step of the way in supporting our mother to settle and become part of the ‘Penpergwm family’ created so skilfully by the staff. We will forever be in their debt for the wonderful life our mother was given in their care.

So happy we were told about Penpergwm House. At a low ebb, where it was increasingly obvious that Mum needed more care, we made the decision to move her 160 miles from her home on the south coast to be closer to us in Monmouthshire. And what a great decision it's turned out to be: from the initial assessment that was made with close attention to Mum's dignity and where she 'met' everyone in the garden room via video call, to her first few weeks where she has been so wonderfully cared for in the transition from living alone to living in a community, the care at Penpergwm House has been exemplary. Mum is happier now than she has been for a long time; she lost her husband of 55 years back in 2016 and has always suffered from loneliness and loss. Here she is surrounded by a growing number of residents who she is beginning to regard as new friends, and attentive staff who always have smiles on their faces, which can only be a testament to high-quality management. And the food - amazing!

We should like to express our heartfelt thanks for all that the wonderful staff at Penpergwm House Care Home have done for Mum and the family over the past seven years, through thick and thin, Covid, family bereavement and Mum's increasing dementia. They have all been so caring and understanding each and every day and night. They have looked after Mum with such care and professionalism and treated her with the utmost respect. She has been looked after as "one of the family" and for all of this we, the family, cannot praise them enough.

What an amazing place that is always full of love and laughter. When I’m in need of care my husband and I would love to be here. Thank you for the love you show. I’m a private carer in Hampshire and travel up to see a client. He is very happy here.

We are very pleased we were able to get Mam a place at Penpergwm House and as a family would highly recommend the home as being exceptionally caring and professional.

Mum has been a resident for over a year at Penpergwm House. She constantly tells me how safe and well looked after she is, as well as how wonderful the food and staff are. It has a light feeling, the staff are a joy, the gardens are wonderful and l am so happy we found this wonderful care home for her. The level of care is excellent, diversity of activities and trips keeps the stimulation going. Knowing she is safe and happy in the home is everything. Thank you so much to all at Penpergwm!

Such a friendly and welcoming environment where the staff genuinely care about the residents and always treat them with dignity and affection. I can't speak more highly of Penpergwym - a very dedicated team who communicates exceptionally well with myself and my sister about the welfare of my mother. Whenever there is a health concern we get a call updating us on the situation and what is being done. My mother is very happy there and in safe hands.

We have been blessed in finding the right care for Nanny. From the initial visit to the final decision, the staff, clerical as well as carers, chefs and caretakers have made us feel so welcome. Nothing is too much trouble and we enjoy visiting and having tea and homemade cakes. The team are well organised and very efficient. For someone quiet and introverted, Nanny has blossomed, and although initially due to her dementia, it was a confusing time for her, she has been gently helped in processing the move. She highly praises everyone for their kindness, including the other residents that have made her feel welcome. We have been amazed and thrilled that she has been joining in with activities and she loves the trips out, even if she can't initially remember where she has been. Particularly helpful for us are the photos of the activities that have taken place so we can check up on what she's been up to! Great visual memories to talk about with her. Thank you to you all!

My father attends the Day Care Service twice weekly and absolutely loves attending. I find the staff are always friendly and helpful. Dad even gets an all-singing, all-dancing bath there once a week which he looks forward to every week as he only has a disabled shower at home. He had attended for a number of years prior to covid, unfortunately, due to restrictions has not been able to attend since March 2020. Since then, his mental health had deteriorated, not helped due to the lack of stimulation that he used to get in Penpergwm. Thankfully in July this year, Dad was able to start back to the Day Service again. Since then, his spirits have been uplifted, his mobility has improved and his overall well-being has gone to higher strengths. He is doing amazingly well - this is definitely a result of returning to the Day Care Service. He loves the engagement of the staff and all the activities that they provide, he also loves the good food that he is given, whilst there.

Due to my mum's rapid deterioration and with the care sector in such dire straits, living at home with me became untenable. I was forced into taking the dreaded decision of finding Mum a home. We are extremely lucky to have been told about Penpergwm House which from the day Mum visited for the first time, she has been shown nothing less than utmost respect, care and love. A huge shout out to key carers who for me, the initial letting go of Mum, was terribly traumatic, worrying that she would be cared for like when she was home, have shown immense compassion, care and understanding and who are available at any time, offering advice and support to myself but especially to Mum. This same care and compassion is extended by all the staff. Penpergwm House, it is a privilege knowing that Mum is in the hands of a wonderful team. You truly are one big family embracing each and every resident.

I have been a nurse for 20 years. This is not about me but I feel I should give my background to better understand that when I send my thanks and praise to Penpergwm House it is with experience. It is not just emotional but professional respect and gratitude I have.

It was a brief interlude in my grandmother's long life and I truly cannot fault the care and attention she received while there. The care she had was faultless. Everyone was happy, from efficient, kind clerical staff to attentive, considerate care staff and everyone else who helps to run Penpergwm House. This was appreciated and made a real difference. I came every day in her last week. Each day she was clean, her bed comfortable, needs were met and people around were always willing to answer questions and talk if needed.

She died as peacefully as anyone can and I really feel she was very well cared for. So from someone who has seen care in all shapes and sizes. Some good, some bad, some in-between - thank you.

For my dad being a very independent and mentally astute 90-year-old, the thought of moving into residential care was very daunting. From our initial conversations over teams (due to Covid restrictions) with the manager and the team, taking my father on a virtual tour of the house, to follow up chats on the phone to keep the engagement going prior to moving day made all the difference for Dad. Personalised care is very much top of mind and the staff really live and breath this. Nothing has been too much trouble and requests which may appear to be a bit “left field” have all been considered, and if best for Dad’s wellbeing, embraced. Dad was rather introverted in the early days but now he enjoys trips out with other residents, takes part in social activities including keep-fit exercises, and is fitter and more sociable than before! We know he is safe, happy, very well looked after and hopefully, in his forever home.

My mother is flourishing and celebrated her 100th birthday in fine style due to great planning and thought by the staff. What more can I say except that we are very happy that mum is in such good hands.