Plas Cae Crwn Care Home

Park Street, Newtown SY16 1EW
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9.7 33 Reviews
  • Plas Cae Crwn Care Home, Newtown
Plas Cae Crwn offers a range of care plans in a warm and safe setting. Care is tailored to the needs of the individual and includes dementia, convalescence and palliative care.

Located in Newtown close to the local amenities, the home provides homely and comfortable accommodation with wheelchair access throughout. Most bedrooms have ensuite facilities while all offer views of the pretty surrounding gardens. Residents have regular access to a GP, optician and reminiscence sessions.

Whether residents prefer to eat their meals in the privacy of their own rooms, or dine in the communal room, all meals have been designed to be nutritious, healthy and, most importantly, tasty.

Daily activities are planned with the individual tastes of the residents in mind. Whether they wish to participate in a group activity or do something more individual, Plas Cae Crwn staff are happy to help residents fulfil their interests and hobbies.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1131
  • Self-Funded Residential Dementia Care: from £1131
  • RESPITE Self-Funded Residential Care: from £1231
  • RESPITE Self-Funded Residential Dementia Care: from £1231

These prices are only a guideline, please contact Plas Cae Crwn Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Rhiannon Jones (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1960
  • Last Refurbishment: 2002

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (8)

Plas Cae Crwn Care Home Reviews (33)

9.7

Plas Cae Crwn Care Home has a Review Score of 9.7 (9.738) out of 10, based on 19 reviews in the last 2 years.
Over all time Plas Cae Crwn Care Home has 33 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Plas Cae Crwn Care Home
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Total of 33, showing 21-33
Review from J P (Daughter of Resident) published on 26 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Plas Cae Crwn has been a godsend for my mother and myself and the rest of the family. Mum has settled in so well, the staff have been so kind and caring towards mum. Mum has a lovely room to make as her own, with access to nearby toilet and other amenities. The support has been brilliant, very helpful
with everything. It's lovely that Mum can have her hair done once a week, plus chiropodist coming into the home for treatments too, also eye tests. You only have to ask about anything. Food is really good, plus lots of tea breaks, which mum loves her cuppa teas, with homemade biscuits and cakes. Very clean, bright and airy lounge with outdoor garden to sit out in on warm days, large dinning area for all residents. Mum has made some new friends too, which is lovely to see. Mum has also been on outings to Aberystwyth and to school concerts and meets the school children in the home too. Plus other activities like, quizzes, colouring, bingo, making chocolates and milkshakes and knitting.
Reply from Nikki Hughes, Home Manager at Plas Cae Crwn Care Home

What a fabulous review, thank you it really means a lot. We are so pleased that your mother is settled and happy here with us and that you and your family are happy with her care too. We feel privileged to be able to provide this care for your mother and our team strive to achieve the best care possible. Our day trips our an important part of our care to ensure that residents still feel a sense of independence, so its really nice to hear that your mum is enjoying them. If you have any questions please don't hesitate to ask.

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Review from L H (Son-in-law of Resident) published on 26 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home is a great support and peace of mind, with all the stress and strain being taken away from her daughter. All the staff give support in all manners of ways, her mother is very happy and contented in the home and with others around her, seems more alert in herself. She likes the food and more
so loves the treats in-between meal times. Her room is a nice size and she feels safe within the home.
Reply from Nikki Hughes, Home Manager at Plas Cae Crwn Care Home

This is such a lovely review to read, thank you. Your kind words will be passed on to the rest of the wonderful team.

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Review from E J (Resident) published on 16 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like it here because of the nurses who look after me and who cook to feed me. Most of all the yellow help button which has saved me on some occasions, when I have needed help.
Friends are always on hand if I need them. Everybody is on hand doctors etc. if I need them and the hospital is a short
drive away.
Reply from Nikki Hughes, Home Manager at Plas Cae Crwn Care Home

Thank you for taking the time to write this wonderful review, we really appreciate it. It is a privilege to be able to provide this for you.

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Review from Sue S (Daughter of Resident) published on 24 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home definitely exceeded my expectations. My mum was an emergency admission but in the three days that they had to prepare for her arrival, her room was freshly decorated. My mum settled instantly due in part to the care and welcome that she received from every member of staff. The home has
a very homely feel and is very inclusive. It is great to see the staff interact with the residents and the activities offered are varied and interesting for the residents. I joined my mum for afternoon tea on Valentine's day and every effort was made by the activities champions to include all the residents and their families. My mum has settled well and most importantly is safe. The home appears to be well run and mum is very well looked after. Thank you to all at Plas Cae Crwn.
Reply from Nikki Hughes, Home Manager at Plas Cae Crwn Care Home

Thank you so much for your kind comments. We are pleased that your mum has settled in so well and feels safe and secure with us. Our team strive to achieve the best possible care for all of our residents and we have a range of interesting and stimulating activities on offer at the home, it's wonderful to hear that you and your mum are enjoying them. Your review will be passed on to the team.

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Review from Colin W (Son of Resident) published on 4 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is better than I expected. It offers spacious accommodation and plenty of room in the corridors for disabled residents. Large lounges and very large dining rooms. The manager and staff take good care of my mother. She is happy to be there.
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Review from M S (Daughter of Resident) published on 29 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was invited to come to afternoon tea on 1st December. It was a very special time for us as a family and for the residents. The staff had gone the extra mile to make sure we had an afternoon to remember. Tea was served in china cups and plates. The sandwiches (finger) and cakes were beautifully made
and presented. Our thanks to the cook, activities team and care staff at Plas Cae Crwn.
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Review from Neil T (Son of Resident) published on 23 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother can be very difficult at times but staff from Plas Cae Crwn Care Home are always kind and courteous. I have noticed the home's appearance has improved greatly in the past couple of years and is a credit to all involved.
Thanks.
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Review from Tara A (Relative of Resident) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Plas Cae Crwn Care Home is very well kept, very modern and homely. They provided a very lovely environment for my family. I am very grateful for the care and love we've been shown.
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Review from Gail O (Daughter of Resident) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From what I have seen a very pleasant happy place.
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Review from T C (Son of Resident) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad moved in here early in the pandemic and while it was hard having minimal contact with him, the standard of care was evident and gave great peace of mind. The stay was initially to have been respite, but dad was so settled within weeks and has remained more settled, content and happy than he had
been for many months. Two years on, I wouldn't wish to imagine him anywhere else.
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Review from Helen J (Daughter of Resident) published on 2 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fantastic care home. The staff are all so friendly and nothing is too much trouble. They have been wonderful to my mother and she has settled in so well. They are extremely attentive to her and address all her needs. I was very worried how she would be having to leave her own home but thankfully
she seems so much more relaxed and happy. This is down to all of the staff.
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Review from F F (Daughter of Resident) published on 1 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
First things first the staff are brilliant, my mother-in-law needed residential care as her illness had escalated and the care home she was booked into unfortunately could not accommodate her. The manager was at my mother-in-law's house within hours to discuss her going to Plas Cae Crwn instead and
then a couple of hours she was settling into her clean, comfortable room and meeting all the other residents.


The staff made her feel welcome from the moment she arrived and offered us a reassuring ear, she has not been there long but you can see the difference in her. She is more confident, looking in better health generally, of course, she still has her illness but the staff are there for her - including liaising with all agencies to ensure she is receiving the care she needs. My mother-in-law always comments on how lovely the food is, especially the homemade cakes and desserts. Thanks to everyone there who has supported her when she needed it most.

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Review from Marian D (Daughter of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally satisfied with the home. The food is good, the rooms are warm and comfortable and the staff friendly.
Some points to improve - the music playing in the foyer should be 40's, 50's music and not Radio 1 and it's difficult to catch office staff as they are usually helping out in other areas.
Reply from Natalie Krisman, Customer Service Advisor at Plas Cae Crwn Care Home

Thank you for your review and the feedback given; it's really appreciated!

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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Plas Cae Crwn Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.738 for Plas Cae Crwn Care Home is calculated as follows: ( (167 Excellents x 5) + (38 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 214 Ratings = 4.738
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Plas Cae Crwn Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (8)

Nikki

Nikki Hughes

Job Title: Service Manager Joined: 2021

Nikki is our Service Manager, she joined team Plas in September 2021.


Nikki joined Shaw healthcare with a wealth of knowledge in the sector.


A lovely lady and a wonderful lead for the home. Passionate about the excellent care and productive ‘Team Work’ Nikki has been welcomed by the staff team and families.


100% dedicated to making sure Plas offers the type of care that you would want for your own Mum or loved one.


Outside of work, Nikki is very much an outdoor lady and an avid dog lover

Sarah

Sarah Hope

Job Title: Deputy Manager Joined: 2018

Sarah joined team Plas in January 2018 originally joining us in a night support worker role.


Always helpful and happy to accommodate extra shifts if needed.


In July 2020 Sarah became a Team leader and changed to the day shift.


She worked hard and became a respected member of the team.


Known for her listening ear, high care values and empathy.


In January 2022 Sarah took on the responsibility of becoming the Deputy Manager.


She has made great progress in this role supporting Nikki the manager

Hannah

Hannah Bridge

Job Title: Team Leader Joined: 2014

Hanna joined team Plas in November 2014 as a support worker


A kind and helpful member of the team who very quickly showed her eagerness to learn and progress. A very kind person, who the residents love to see on shift.


In April 2022 Hannah became a Team Leader, and she is fitting well into her new role and responsibilities.
She is patient and helpful.


She is a wonderful asset to the home and has proved herself to be a fabulous mentor to new staff joining us.

Leanne

Leanne Walsh

Job Title: Team Leader Joined: 2021

Leanne joined team Plas in January 2021 in a support worker role.
She quickly fitted into the team, always ready to help and showing a passion to learn and progress.


Then in April 2022, Leanne was offered the chance to become a bank team leader.
She is fitting well into this new role and learning fast.


Leanne is a great asset to the home
She has a wonderful person-centred approach, always making sure residents feel safe and secure.


Leanne has excellent time management skills and she is super-efficient with any paperwork


Always Happy to work extra shifts to support the service.

Claire

Claire Evans

Job Title: Activity Champion Joined: 2021

Claire joined team Plas in March 2021


She is a creative, thoughtful hard-working member of the team.


It’s so important for the well-being of our residents that we have a variety of social interactions.


She also arranges entertainment to come into the home along with visits from local churches and schools.


Claire works alongside the care team and is always happy and smiling – The perfect type of person to work on activities.

Bethan

Bethan Owens

Job Title: Support Worker Joined: 2022

Bethan joined the domestic team at Plas in August 2022


She has settled really well into her role and comes in every day wanting to do her best.


Always with a smile on her face.


A helpful and thoughtful member of the team who is getting to know the residents and families.


Always happy when the home is clean and fresh.

Diane

Diane Orrell

Job Title: Support Worker Joined: 2021

Diane joined team Plas in April 2021 in a domestic role.


A kind and helpful lady, always wanting to do her best.
Diane quickly fitted into the team and grew in confidence.


In June 2022 Diane was offered the chance to become a support worker.


She has absolutely flourished in this role and is a wonderful thoughtful carer.


Always happy and smiling, the residents love to see Diane on shift.

Jack

Jack Davey

Job Title: Support Worker Joined: 2022

Jack is a support worker who joined team Plas in April 2022
From day one, Jack has fitted well into his role and with the team.
He is a kind, gentle person with an ideal personality for care work.


Whenever he has time during the day, Jack enjoys a game of cards or draughts with residents.
He certainly has the knack of helping residents feel happy.
Families too have quickly got to know Jack.


A great asset to the home and always ready to help and learn.

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