Glenburnie Care Home

Scoonie Terrace, Leven KY8 4SX

Glenburnie Care Home is an independent, family-owned residential care home for older people.

The home is registered with the Care Inspectorate to provide dementia care maintaining a 'Very Good' grading by the Care Inspectorate in November 2017.

The care home is situated in an idyllic position within the heart of the community at Scoonie Terrace in Leven. With 23 bedrooms (all en-suite toilets with a walk-in shower), the care home is ideally located within 150 metres of local shops and parks, a hairdresser, pub/restaurants as well as local and national bus routes.

Glenburnie Care Home offers a friendly, homely environment where person-centred care is tailored to the needs of the individual based on the values of quality, dignity and respect.

Owner: Glenburnie Care Ltd

Person in charge: Mahri Edgar (Care Manager)

Local Authority / Social Services: Fife Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 23 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 23

Shared Rooms: 0

Rooms with ensuite WC: 23

Weekly Charges Guide: Personal Care Single £546 – £668 (These prices are only a guideline, please contact Glenburnie Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on Glenburnie Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 9.4 (maximum of 10) for Glenburnie Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Glenburnie Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.434 for Glenburnie Care Home is calculated as follows: ( (92 Excellents x 5) + (57 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 166 Ratings = 4.434

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Glenburnie Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.6 positive Reviews (23 registered maximum number of service users ÷ 5). 6 Reviews ÷ 4.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Glenburnie Care Home has a Review Score of 9.4 (9.434) from 14 Reviews


Average Ratings

  • Excellent
    7
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Glenburnie Care Home?

  • Extremely LIKELY
    10
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Glenburnie Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

Kind courteous, efficient staff, well looked after.

How likely would you be to recommend Glenburnie Care Home? Extremely Likely

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Average Rating:   5 out of 5

Our family has been and is still going through a very tough time. Knowing mum is in a safe and comfortable environment, being cared for physically and emotionally by wonderful staff is a great comfort to us.

How likely would you be to recommend Glenburnie Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Mahri Edgar, Care Home Manager at Glenburnie Care Home responded to this review on 23 Feb 2018:

Lesley, thank you for taking the time to write a review. I am delighted that you feel your mum is being cared for very well.

I took a young singer to entertain today to gain experience and was greeted by a pleasant member of staff who was expecting us. The warm, ambient room was set up with chairs and tables for the residents and their visitors to relax and enjoy the afternoon's event. The residents were relaxed enough to join in singing and dancing to the music. During the singers break, everyone enjoyed a buffet and drink, which we thoroughly enjoyed too. The residents looked happy, content and willing to chat. Good vibes.

How likely would you be to recommend Glenburnie Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mahri Edgar, Care Home Manager at Glenburnie Care Home responded to this review on 14 Feb 2018:

Thank you for your time taken to review us Mary. I am glad you enjoyed your visit to Glenburnie and we all look forward to you coming back with more entertainment.

My sister-in-law appears to be happy and comfortable while living in Glenburnie Care Home. She’s supported to go on short visits to the local shops and surrounding areas. The staff make her visitors feel very welcome and offer refreshments when they visit even when they appear quite busy. The manager takes time to speak to visitors and is helpful with any queries.

How likely would you be to recommend Glenburnie Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Mahri Edgar, Care Home Manager at Glenburnie Care Home responded to this review on 24 Jan 2018:

Thank you for your review, I am glad you feel welcome to the home. I will pass this on to the staff.

My parents are both full time in Glenburnie and have been for six weeks. They both have dementia at different stages. From the moment we were shown around through to moving our elderly parents in, the manager and staff have been SO caring and helpful.
We discuss day to day events and how the staff can keep our parents engaged and active. The staff make a great effort to get to know residents and that even includes the chef chatting to my father. I wouldn't hesitate to recommend Glenburnie. We have found the staff caring, supportive and empathetic.

How likely would you be to recommend Glenburnie Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Mahri Edgar, Care Home Manager at Glenburnie Care Home responded to this review on 19 Jan 2018:

Thank you for taking the time to review Glenburnie. I am delighted to hear how happy you are with the care your parents are receiving, I will pass this good feedback on to the staff.

My mother has been at Glenburnie for almost 3 years. She is very happy there and is well looked after. I am very happy with the level of care she is being given. I am, however, a little concerned about the level of staff turnover recently.

How likely would you be to recommend Glenburnie Care Home? Extremely Likely

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Average Rating:   3.6 out of 5

Mahri Edar, Care Home Manager at Glenburnie Care Home responded to this review on 19 Jan 2018:

Thank you for your review David, should you wish to discuss the areas of concern or areas that you feel can be improved please do not hesitate to contact myself.
I am very pleased to see that you would be extremely likely to recommend us and that you feel your mother is safe and well cared for.

My family and myself are very happy with the care my mother receives - if we have an issue it gets dealt with as soon as possible that is the main thing. Staff are all very approachable when needing to ask anything about mum's health.

How likely would you be to recommend Glenburnie Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Very nice staff.
The care home is very clean and nicely decorated.
There is excellent communication between staff and relatives.
There is a varied choice of food and activities.
My dad can be very awkward and difficult at times but the staff look after him with kindness and patience.
I really like the cats too.

How likely would you be to recommend Glenburnie Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Doesn't appear to be any activities or stimulation for residents. They just seem to sit and watch TV most of the time.

How likely would you be to recommend Glenburnie Care Home? Likely

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Average Rating:   3.5 out of 5

The staff are all very friendly and helpful. Always very busy, but still have time for everyone.

How likely would you be to recommend Glenburnie Care Home? Likely

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Average Rating:   3.9 out of 5

My mother has been a resident for approximately 3 years and has always been treated with dignity and respect, her general health has improved greatly since her admittance. She is always clean and tidy, she looks like my mother always has done. Activities within the home are tailored towards elderly people with dementia.
As a family, we are always made welcome and in fact, the staff make us feel at home anytime we visit, their attitude is that they are privileged to be in my mother's home.
I would recommend this care home to any other family who has a member of their family with dementia.

How likely would you be to recommend Glenburnie Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My Mother-In Law has been in Glenburnie Care Home for over 3 years. On the whole she has been cared for very well. As with any Residential Care establishment there are occasionally small problems but these have always been resolved quickly.

How likely would you be to recommend Glenburnie Care Home? Likely

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Average Rating:   4.3 out of 5

We find going into this care home a pleasant and worth while experience. The care staff are always professional and genuinely care for the residents. We go there at least once a week and will certainly continue to do so.

How likely would you be to recommend Glenburnie Care Home? Likely

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Average Rating:   4.4 out of 5

My father has been in a resident in Glenburnie Care Leven since April 2015. He has been treated well by all staff and carers with dignity and a professional manner at all times. When he required medical attention the staff responded promptly and also immediately contacted myself.

How likely would you be to recommend Glenburnie Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2015

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Care Home Idol 2016

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