Glenburnie Care Home

Scoonie Terrace, Leven KY8 4SX
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9.7 37 Reviews
  • Glenburnie Care Home, Leven
Glenburnie Care Home is an independent, family-owned residential care home for older people.

The home is registered with the Care Inspectorate to provide dementia care maintaining a 'Very Good' grading by the Care Inspectorate in July 2024.

The care home is situated in an idyllic position within the heart of the community at Scoonie Terrace in Leven. With 23 bedrooms (all en-suite toilets with a walk-in shower), the care home is ideally located within 150 metres of local shops and parks, a hairdresser, pub/restaurants as well as local and national bus routes.

Glenburnie Care Home offers a friendly, homely environment where person-centred care is tailored to the needs of the individual based on the values of quality, dignity and respect.
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Care Provided by Glenburnie Care Home

Type of Service

    Residential Home
  • For a maximum of 23 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority

Good to Know

Owner

  • Glenburnie Care Ltd

Person in Charge

  • Susanna Gormley (Care Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2002
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (23)

Glenburnie Care Home Reviews (37)

9.7

Glenburnie Care Home has a Review Score of 9.7 (9.700) out of 10, based on 9 reviews in the last 2 years.
Over all time Glenburnie Care Home has 37 reviews.

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Reviewer Connection to Glenburnie Care Home
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Total of 37, showing 21-37
Review from E W (Granddaughter of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good staff and manager here, always make sure residents come first. Good and friendly atmosphere also very clean.
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Review from A W (Daughter of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone seems really good at their job. Nice surroundings and pleasant for visitors who are coming in.
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Review from Agnes S (Daughter of Resident) published on 24 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident in Glenburnie Care Home since November 2019. Her room in Glenburnie is a good size, bigger than the room she had in the previous care home she stayed in.
Mum likes the fact that all the rooms in Glenburnie are en-suite and on the ground floor, in the previous care home
her room was on the first floor, and she used the lift to get to and from the lounge/dining room, which was on the ground floor. Also, while she was there, she had to share a toilet/bathroom with about four other residents, so she likes the privacy of her own bathroom here. She also likes the fact that there are several lounge areas.
The staff are always attentive and friendly, and Mum enjoys the food here. She has made friends with some of the other residents, and has enjoyed some of the entertainment which has been going on at the home - although I think she would like more!
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Review from Jacqui R (Daughter of Resident) published on 22 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has been in Glenburnie for several years, she has dementia. The staff are always caring, patient and polite. The use of bank staff has reduced noticeably over these few years.
The home is clean, the food fresh and plentiful, staff always offering tea and toast or similar between mealtimes
or if a resident is poorly and out of sorts.
The outside area has improved and inside has been redecorated.
There are scheduled activities and regular residents relatives meeting to discuss any matters of concern.
Our mum is happy here and we have peace of mind.
Reply from Mahri Edgar, Care Manager at Glenburnie Care Home
Thank you Jacqui for your review, I am really pleased that you have peace of mind whilst your mother is in our care.
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Review from Susan F (Daughter of Resident) published on 22 January 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have nothing but praise for Glenburnie Care Home and staff, my mother is treated with respect and dignity and as her needs change the staff adapt to suit her needs without any prompting from the family, they pick up on changes to her health and mobility very quickly.
We as a family are always made
to feel welcome, staff make you aware that this is our mother's home, I recently spoke to a couple of members of staff, one said they would be happy to come into this care home if and when required and another member who had worked elsewhere commented on how at Glenburnie they really care.
The management always updates you on any changes required to her care plan, have monthly meetings for relatives, their input is very important to management, relatives have also had training on dementia and are encouraged to come for a meal with the residents in order for them to give their thoughts. Any suggestions that relatives have is taken on board and implemented if possible.
Reply from Mahri Edgar, Care Manager at Glenburnie Care Home
Thank you for your great review Susan, I am most pleased to hear that staff would themselves be happy with the standard of care if it were themselves receiving care, very reassuring.
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Review from Elaine S (Niece of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been in Glenburnie care home over 4 years and has settled in greatly.


Fab home, the staff are extremely pleasant and even helpful when visiting her. They take my elderly father and they are very helpful in assisting him in/out to the car.


No complaints and I would definitely recommend.

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Review from Sandy D (Son of Resident) published on 22 May 2018 Submitted via Website • Report
Overall Experience 1.0 out of 5
Having experienced this home over a period of 18 months we found the home was unable to provide the care required by my mother who had deepening dementia despite being a dementia listed Care Home. Some of the staff within the home are pleasant and tried their best and sometimes in very difficult circumstances
especially when running on minimum staff and we found bank staff used on numerous occasions. We found the lack of any management cover at a weekend strange and during evening times and weekends reliance for running the home appeared to be provided by a Senior Care Assistants. We also found at times the management to be defensive and slow to act on relatives feedback. We have since had to move my mother to another home with more experience in Dementia care.
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Review from J M (Daughter of Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind courteous, efficient staff, well looked after.
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Review from Lesley S (Daughter of Resident) published on 23 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family has been and is still going through a very tough time. Knowing mum is in a safe and comfortable environment, being cared for physically and emotionally by wonderful staff is a great comfort to us.
Reply from Mahri Edgar, Care Home Manager at Glenburnie Care Home
Lesley, thank you for taking the time to write a review. I am delighted that you feel your mum is being cared for very well.
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Review from Isabel W (Sister-in-law of Resident) published on 24 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister-in-law appears to be happy and comfortable while living in Glenburnie Care Home. She’s supported to go on short visits to the local shops and surrounding areas. The staff make her visitors feel very welcome and offer refreshments when they visit even when they appear quite busy. The manager
takes time to speak to visitors and is helpful with any queries.
Reply from Mahri Edgar, Care Home Manager at Glenburnie Care Home
Thank you for your review, I am glad you feel welcome to the home. I will pass this on to the staff.
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Review from David H (Son of Resident) published on 19 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been at Glenburnie for almost 3 years. She is very happy there and is well looked after. I am very happy with the level of care she is being given. I am, however, a little concerned about the level of staff turnover recently.
Reply from Mahri Edar, Care Home Manager at Glenburnie Care Home
Thank you for your review David, should you wish to discuss the areas of concern or areas that you feel can be improved please do not hesitate to contact myself.
I am very pleased to see that you…read more
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Review from Brian J (Son of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Doesn't appear to be any activities or stimulation for residents. They just seem to sit and watch TV most of the time.
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Review from Wendy G (Daughter of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are all very friendly and helpful. Always very busy, but still have time for everyone.
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Review from D B (Daughter of Resident) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My family and myself are very happy with the care my mother receives - if we have an issue it gets dealt with as soon as possible that is the main thing. Staff are all very approachable when needing to ask anything about mum's health.
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Review from Laura M (Daughter of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice staff.
The care home is very clean and nicely decorated.
There is excellent communication between staff and relatives.
There is a varied choice of food and activities.
My dad can be very awkward and difficult at times but the staff look after him with kindness and patience.
I really like
the cats too.
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Review from John B (Niece of Resident) published on 23 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find going into this care home a pleasant and worth while experience. The care staff are always professional and genuinely care for the residents. We go there at least once a week and will certainly continue to do so.
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Review from Gordon B (Son of Resident) published on 9 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been in a resident in Glenburnie Care Leven since April 2015. He has been treated well by all staff and carers with dignity and a professional manner at all times. When he required medical attention the staff responded promptly and also immediately contacted myself.
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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Glenburnie Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.800 for Glenburnie Care Home is calculated as follows: ( (86 Excellents x 5) + (18 Goods x 4) + (1 Poors x 2) ) ÷ 105 Ratings = 4.8
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Glenburnie Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 7 Sep 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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