Alt-Na-Craig House Care Home

215 Lyle Road, Greenock PA16 7XT
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9.8 35 Reviews
  • Alt-Na-Craig House Care Home, Greenock
Alt-Na-Craig House care home is in Inverclyde and gives residents a relaxed and comfortable home in a grand Victorian mansion. The home is designed to promote small group living by providing accommodation for 53 residents.

Although equipped with every modern comfort Alt Na Craig House retains an air of unhurried tranquillity with a welcoming atmosphere and a sense of family that ensures that residents feel relaxed and at home.

To make guests feel truly at ease requires dedicated staff. The home has a team of staff who have an intuitive understanding of Alt Na Craig' s tradition of care, compassion and hospitality.

While staying at the home residents will enjoy stunning views of the Firth of Clyde and countryside beyond. From the moment they walk through the door they will find a very warm welcome.

The aim is to welcome everyone into the home, both family and friends and Alt Na Craig House will try to make the transition into the home as welcoming as possible and hop that residents find it a happy and enjoyable place to stay.

The care home's lounge bar has proved to be a huge success in encouraging people to relax and socialise. This is a wonderful setting for in-house entertainment, birthday parties and recreational activities.
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Care Provided by Alt-Na-Craig House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fee structures will be discussed on an individual basis.

Good to Know

Person in Charge

  • Sharon Houston (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (45)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Visitors welcomed to Alt-Na-Craig House Care Home

Parking

  • Dedicated car park and on street parking close to the home.

Alt-Na-Craig House Care Home Reviews (35)

9.8

Alt-Na-Craig House Care Home has a Review Score of 9.8 (9.831) out of 10, based on 15 reviews in the last 2 years.
Over all time Alt-Na-Craig House Care Home has 35 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Alt-Na-Craig House Care Home
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Total of 35, showing 1-20
Review from Caroline M (Daughter of Resident) published on 31 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wanted to express my deepest gratitude to everyone at Alt-Na-Craig Care Home for the care you gave my Dad. You didn't just provide excellent service, but welcomed him with genuine comfort and gave him dignity. The family wanted everyone working at Alt-Na-Craig House Care Home to know they provided
incredible love and care in Dad's final weeks. We feel truly blessed, as a family, that Alt-Na-Craig House Care Home gave Dad the best possible care when he was most vulnerable and ill.
Reply from Sharon Houston, Care Home Manager at Alt-Na-Craig House Care Home
Thank you so much for your kind and heartfelt words. It means the world to our entire team here at Alt-Na-Craig House Care Home to know that we could provide comfort, dignity, and care for your Dad…read more
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Review from Avril M (Daughter of Resident) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unfortunately previous nursing home of 3 years closed due to financial restraints. This was an extremely stressful time for the family as our mum had been previously very settled in care home and we were very worried about the affect of moving to a new home would have on her. We were very lucky to secure
a place in Alt-Na-Craig and are extremely relieved at how mum has settled so well here. We could not be happier with the care mum receives. Thankfully she is very settled in Alt-Na-Craig, has a beautiful refurbished room with a nice outlook.
From entering the building there is a lovely homely atmosphere and the staff are always ready with a happy smile to greet you. You are made welcome at all times. The home is kept exceptionally clean and tidy. The activities offered are wonderful and it is so nice to see the residents joining in. All in all there are too many staff to mention but as a family we could not be more grateful that we have chosen such a wonderful home for mum .
Reply from Sharon Houston, Care Home Manager at Alt-Na-Craig House Care Home
Thank you so much for taking the time to share your kind words. We understand how difficult and emotional it can be to move a loved one from a place where they were settled, and we're truly delighted…read more
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Review from Stuart S (Brother of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our relationship with Alt-Na-Craig dates back some 18 months in which time the management & staff have regularly demonstrated a very high level of care and that nothing is too much of a burden in the support they provide my brother.


Whether it is assisted trips to see family members or most recently

proactively supporting his attending a family wedding - without the Alt-Na-Craig team's help his attendance at his nephew's recent wedding would have been pretty much impossible.


It is reassuring for the family to know that (1) our relationship with the care home is a partnership and (2) that my brother has the team at Alt-Na-Craig with their can-do attitude in his corner providing excellent care & support.

Reply from Sharon Houston, Care Home Manager at Alt-Na-Craig House Care Home
Thank you so much for your kind and thoughtful words. It truly means a lot to our whole team to know that our care and support have made a difference to your brother and your family. We believe that…read more
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Review from June M (Daughter of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the time my mother entered Alt-Na-Craig, she settled very quickly. I am sure this had a lot to do with the caring staff. A lot of communication helped Mum integrate with the ongoing in the home. She was convinced to join in the activities in house and also to enjoy the outings. A happy atmosphere
was felt throughout the home. Nothing was too much trouble for the staff. Alt-Na-Craig is not somewhere that residents are left to sit on their own, thank goodness! The staff are always trying to improve the surroundings to give a real homely look. A good choice for my mum.
Reply from Sharon Houston, Care Home Manager at Alt-Na-Craig House Care Home
Thank you so much for your thoughtful review. We're delighted to hear that your mother felt comfortable and welcomed at Alt-Na-Craig House from the moment she entered. Our team truly values creating a…read more
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Review from M D (Friend of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very efficient, friendly and kind. My friend is very happy and enjoying her left in Alt-Na-Craig following the death of her husband.
Reply from Sharon Houston, Care Home Manager at Alt-Na-Craig House Care Home
Thank you so much for your wonderful review! We're thrilled to hear that your friend is happy and enjoying life at Alt-Na-Craig House Care Home. It's our priority to provide a warm and supportive…read more
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Review from A A (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy that I chose Alt-Na-Craig for my mum's end of life care. The nursing home feels more like a small family hotel. It's cosy, warm & friendly. The staff were all very professional but also so very kind & caring to me as I sat at my mums bed for her last few days. The hugs, cups of tea & supportive
chat was absolutely wonderful. 10/10 for this nursing home.
Reply from Sharon Houston, Care Home Manager at Alt-Na-Craig House Care Home
Thank you so much for sharing your heartfelt review of Alt-Na-Craig House Care Home. We thank you for choosing us for your mum's end-of-life care. It's so encouraging to hear that you felt the warmth…read more
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Review from A H (Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found living in Alt-Na-Craig is great for my circumstances. On my own now, family all live in London. I am still fairly mobile and can wash and dress myself with some help. Enjoy the company & activities. Staff are excellent & very helpful.
Reply from Sharon Houston, Care Home Manager at Alt-Na-Craig House Care Home
Thank you so much for your heartfelt review! We are delighted to hear that you are enjoying your time at Alt-Na-Craig House. It's great to know that you appreciate the company and activities we offer,…read more
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Review from C M (Daughter of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When Mum first arrived at the care home, management, and staff were brilliant at helping her to settle in and continue to provide excellent care and are always available if I need to discuss any concerns l have about Mum.
Reply from Sharon Houston, Care Home Manager at Alt-Na-Craig House Care Home
Thank you so much for taking the time to share your experience at Alt-Na-Craig House Care Home. We are delighted to hear that your mum has received excellent care and support from our management and…read more
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Review from K L (Son of Resident) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My elderly mother was transferred from hospital to Alt-Na-Craig Nursing Home as a transition between hospital and a return to her home. The period of rehabilitation and respite was very successful and the care she received from all staff enabled her to return home as planned. The nursing home was clean
and bright and the staff were polite, friendly and attentive. I was also impressed with how well the managers communicated with me on her progress. The lead nurse was in regular contact with my mother's GP surgery and kept me updated on all medical issues.
Reply from Sharon Houston, Care Home Manager at Alt-Na-Craig House Care Home
Thank you so much for taking the time to share your experience of Alt-Na-Craig House Care Home. We are delighted to hear that your mother's rehabilitation and respite were successful and that she…read more
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Review from Denise M (Daughter of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My beloved dad was a resident in Alt-Na-Craig for just over 2 years. The love, care, dignity and respect he received here by the fantastic "Alt-Na Angels" was absolutely second to none. He loved Alt-Na and each and every single member of staff, as did I. They became a second family to us both and made
the last 2 years so special for Dad. We enjoyed our trips to a local town when we went, but most of all he loved watching movies with myself in his room each and every day. Nothing was ever too much to ask and the staff met his every need. He always looked forward to his meals as he loved his food. Unfortunately due to his stroke everything had to be puried, this didn't stop him enjoying the fantastic meals the chefs cooked every day though, especially the desserts he loved! Sadly my beloved dad passed 4 weeks ago peacefully in Alt-Na. I take my hat off to the manager and each and every one of the staff for making Alt-na-Craig one of the best, if not the best care home in the area.
Reply from Sharon Houston, Home Manager at Alt-Na-Craig House Care Home
Thank you so very much for taking the time to write such a kind and heartfelt review at this difficult time for you. Our deepest condolences. Your Dad is greatly missed by us all here at Alt-Na-Craig…read more
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Review from Lydia A (Daughter of Resident) published on 9 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Living overseas, the decision to put my mum in care as she has Alzheimer's, was not an easy one but my visits to Alt-Na-Craig to assist my mum in settling in, reassured me I had chosen the best care home for her. The staff are caring and compassionate and take the time to discuss any concerns they may
have about her welfare. I call from overseas on a weekly basis to chat with Mum and she’s so settled and happy and now even enjoys participating in the activities at the home. She’s gained weight since being there thanks to regular healthy meals and snacks. I feel confident that she’s being well cared for.
Reply from Sharon Houston, Home Manager at Alt-Na-Craig House Care Home
Thank you so much for taking the time to share your experience with Alt-Na-Craig House Care Home. We understand how difficult it can be to make the decision to place a loved one in care, especially…read more
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Review from H C (Friend of Resident) published on 28 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend and erstwhile client has recently moved into Alt-Na-Craig Glenfield. He has previously resided there on a couple of occasions for respite care and when he recently had a fall at home he was delighted to be able to leave the hospital and take up permanent residence in Glenfield.
Reply from Sharon Houston, Home Manager at Alt-Na-Craig House Care Home
Thank you for your review, it is always great to receive feedback. Much appreciated.
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Review from Alan I (Son of Resident) published on 28 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Alt Na Craig care home for nearly a year now. Sadly I had to eventually sell my mother's home, where I had been living as well, in Scotland and I moved back to England. However, having seen how well the staff cared for my mother I decided to keep her there. Some members
of staff formed a very close bond with Mum, and she has always seemed very happy to be there. Since I moved away the care home has kept me well informed of Mum's situation and particularly with regard to any medical issues. Whilst she does spend a lot of time in her room she does go on some of the outings arranged by the home and enjoys visits by friends and family. Having visited several care homes in the west of Scotland and England I would certainly have no hesitation in recommending this care home.
Reply from Sharon Houston, Home Manager at Alt-Na-Craig House Care Home
Thank you so much for sharing your positive experience with Alt-Na-Craig House Care Home. We are so glad to hear that your mother has been receiving great care from our staff. It is heartwarming to…read more
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Review from Lesley D (Daughter of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel like a huge weight has been lifted since my mum has resided at Alt-Na-Craig. Mum has a new lease of life and is having a great time, which fills us all with such joy. She is well looked after, and anything is caught very quickly and treated. She’s eating well and making friends, which is giving
her family time to step back and breathe. Can’t thank the staff enough.
Reply from Sharon Houston, Home Manager at Alt-Na-Craig House Care Home
It's wonderful to hear that your mum is doing so well at Alt-Na-Craig House Care Home and that she's having a great time. It's always heartwarming to know that our loved ones are in good hands and are…read more
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Review from Erin H (Granddaughter of Resident) published on 30 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My granda and his family decided that due to his health deteriorating he was no longer well enough to go home and becoming a resident at Alt Na Craig House was the next best thing.
My granda was only at the home for a short time before he passed away but in the time he was there, he received excellent
care from all the staff and in the last few weeks of his life he was bright and settled with the decision he had made.
In the last few days, all the staff treated my granda with dignity and respected the wishes that he had discussed with his family. Being part of a big family, there was always someone with him in his last few days, the staff made the family feel welcome and offered refreshments not feeling they were in the way.
My auntie described it well as feeling like coming to visit my granda in his own home only bigger.
Thank you to all the staff at Alt Na Craig House you made a very sad time bearable.
Reply from Sharon Houston, Home Manager at Alt-Na-Craig House Care Home
Thank you so much for taking time to write such a wonderful review for us here at Alt-Na-Craig House Care Home. We are so sorry for your loss but heartened to hear that we were able to make those dark…read more
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Review from Alan C (Son of Resident) published on 25 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had a very positive experience with all staff making Mum's last weeks and months more bearable. The staff were all excellent and Mum and my sister both had a very positive experience.
I would still like to praise two members of staff, in particular.
Reply from Sharon Houston, Home Manager at Alt-Na-Craig House Care Home
We appreciate your kind words and are thrilled to hear that you had a positive experience at Alt-Na-Craig House Care Home, albeit during a very difficult time for you.
Knowing that all loved ones are…read more
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Review from Wilma M (Daughter of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Always find everyone friendly and helpful and they all know the residents well. They were very helpful for my mum to get another room once they knew her phobia they gave her a choice of rooms. They asked a man to change rooms with her.
Reply from Sharon Houston, Home Manager at Alt-Na-Craig House Care Home
We are grateful for the time you took to share your valuable experience with us at Alt-Na-Craig House Care Home. Your feedback is highly appreciated and serves as an important tool for us to…read more
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Review from D I (Son of Resident) published on 20 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very caring and attentive staff.
Generally very clean and pleasant environment.
Good facilities for the general wellness of residents, i.e. hairdresser and podiatrist.
Although I have not been directly involved, I believe that the activities and outings are well-organised and offer residents different
opportunities and experiences.
Reply from Sharon Houston, Home Manager at Alt-Na-Craig House Care Home
We are grateful for the time you took to share your valuable experience with us at Alt-Na-Craig House Care Home. Your feedback is highly appreciated and serves as an important tool for us to…read more
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Review from Louise M (Daughter of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care staff are incredible and management listen to both the residents and the family. Any time we have noticed our mum being slightly out of sorts the staff have listened and assessed what to do. Staff always have a 'hello' for you and the home feels cheery.
Reply from Sharon Houston, Home Manager at Alt-Na-Craig House Care Home
Thank you for taking the time to provide us with such a wonderful review of Alt-Na-Craig House Care Home. It is our great privilege to care for your mum as indeed it is for all our residents. Your…read more
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Review from Lyndsay C (Daughter of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is so well looked after and is very comfortable at Alt-Na-Craig House. She is always involved in activities and outings and enjoys being well fed and given cups of tea with home baking.
We are all so grateful that she is being kept safe and well. All the staff are friendly and helpful.
Reply from Sharon Houston, Home Manager at Alt-Na-Craig House Care Home
We express our sincere gratitude for taking the time to review Alt-Na-Craig House Care Home. Your feedback means a lot to us as it helps us to improve our services and provide the best possible care…read more
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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Alt-Na-Craig House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.831 for Alt-Na-Craig House Care Home is calculated as follows: ( (148 Excellents x 5) + (30 Goods x 4) ) ÷ 178 Ratings = 4.831
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alt-Na-Craig House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 22 May 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Very good (5)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Sharon

Sharon Houston

Job Title: Manager Joined: 2005

Sharon is the manager at Alt-Na-Craig House, having previously worked as the Deputy Manager. She has worked within the care home for over 16 years as a Staff Nurse and Clinical Lead before taking on the management roles. Sharon has a wealth of experience within the care home sector.

Cat

Cat McIntosh

Job Title: Staff Nurse

Cat has worked in Alt Na Craig for a number of years with a break in between. She has recently returned with a wealth of the private sector experience with her. Cat is very knowledgeable in the care home sector, resident care needs and is extremely passionate about persona centred care for each of the resident that she supports.

Thomas

Thomas Smillie

Job Title: Head Chef

Tom has provided his culinary experience to the residents of Alt Na Craig for a number of years. He is very passionate about nutrition in the elderly and prides himself in keeping up to date with residents likes, dislikes and preferences.

Mary

Mary McKinnon

Job Title: Housekeeping Supervisor

Mary has worked in Alt Na Craig for a number of years. She prides herself on managing both housekeeping and laundry facilities within the home. Mary oversee the infection control processes by ways of quality assurance to ensure a high quality of cleanliness is within the care home.

Frequently Asked Questions about Alt-Na-Craig House Care Home

What types of Care is Alt-Na-Craig House Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Alt-Na-Craig House Care Home have?

There are 47 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Alt-Na-Craig House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alt-Na-Craig House Care Home to the centre of Greenock?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alt-Na-Craig House Care Home to verify any information. View our terms and conditions. Alt-Na-Craig House Care Home has an Enhanced Service - more info.