Alt-Na-Craig House Care Home

Always find everyone friendly and helpful and they all know the residents well. They were very helpful for my mum to get another room once they knew her phobia they gave her a choice of rooms. They asked a man to change rooms with her.

Although I have not been directly involved, I believe that the activities and outings are well-organised and offer residents different opportunities and experiences.

The care staff are incredible and management listen to both the residents and the family. Any time we have noticed our mum being slightly out of sorts the staff have listened and assessed what to do. Staff always have a 'hello' for you and the home feels cheery.

We are all so grateful that she is being kept safe and well. All the staff are friendly and helpful.

Thanks again for caring.

My mum has been a resident of Alt-Na-Craig for around a year and a half. I am delighted with the care she has received. The carers are knowledgeable and are very patient and kind to Mum. Whenever there is an issue concerning my mum, the nurse is always prompt in informing me of the problem and reassuring me that it will be resolved.

My mum has only been in the home for a week and all staff have been amazing and helped so much to make my mum feel at home and settle in. Activities are so good, keep the residents busy, exactly what my mum needs. So far cannot fault Alt-Na-Craig.

My mother is treated with courtesy and good manners. Nursing attention is good and 24/7 staff presence is a huge relief to the extended family. I believe that the food choices could be more suitable for the elderly (spicy foods, chunky meat difficult). The basic room furniture has not been restored since Mum's return from hospital 6-8 weeks ago. Broken tie-backs and broken blind still not fixed.

My gran has settled into Alt-Na-Craig House very well, and the staff are very friendly. They make all of the family feel very welcome when visiting.

The review went well, in-depth with relevant questions asked. The resident and family members present. Some actions agreed with care home staff - awaiting answers. However feedback from care home staff - actions being addressed. Resident and family members comfortable with the review.

All very positive. My mother is comfortable and content and is receiving a high quality of care and attention.

My dad stayed and Alt-Na-Craig House for 4 years. I cannot fault the care my dad was given. He loved the carers as they always had time to chat to him. If there were ever any issues they were dealt with promptly and efficiently. My dad was always shown privacy, dignity, and respect his whole time at Alt-Na-Craig House. Thank you to all the team.

Our mother was a resident in Alt-Na-Craig for 16 years. She was extremely happy and well cared for. She had a lovely room with a beautiful view. The place was well run and professionally excellent. But the most important thing to us was the staff. They treated mum with such care and consideration. They are friendly and kind to both residents and family and friends. We are all extremely grateful to them all.

My mum has been in Alt-Na-Craig for 3 years and we have never had any problems. The staff have always been very kind and helpful. Throughout lockdown, the staff used a video link to let my mum see me. The only problem I have experienced is with Mum's food, she has problems swallowing and all the food tastes the same. Apart from that, I am happy with the way things are with my mum's care.

My mother-in-law has been a resident at Alt-Na-Craig House for almost 2 years now. I wanted to complete this review to show our appreciation for the wonderful care she receives. The staff are kind, dedicated and hard-working. My mother-in-law was ill in January with a chest infection and thanks to the staff has made a full recovery. We simply cannot thank them enough.

The home going into lockdown in early 2020 was a huge worry because my mother had been used to regular visits and phone calls, and I knew that the sudden withdrawal of that physical contact was going to be hard for her to take. With the Home Manager’s consent, I swiftly moved to have mum furnished with an iPhone in her room, and with a view from her bedroom to the garden, I knew that with support from the staff, I could stand in the garden every day and speak to mum on the phone. She would be able to see me whilst chatting, and moreover, I would be able to see her and be able to note any decline. The Manager and her team have been so accommodating, and despite heavy workloads and without complaint, have facilitated those incoming calls daily. I cannot speak highly enough of the personnel team at Alt-Na-Craig House, and I believe that their assistance, patience, and understanding, have allowed my elderly mum to get through the last year feeling supported both physically and mentally.

Having no experience of dealing with care homes I was anxious and upset at my dad being there, but the staff have done a great job of making my dad happy and safe. He can be quite a challenge with having dementia and poor mobility. I am happy knowing he is safe and happy there. He recently told me he likes it there.

My mother-in-law has been in Alt-Na-Craig for around 3 years, I have never had any problem with any of the staff. Everyone is very helpful, anytime we ask anything about how her care is, they answer all our questions. They all look after everyone so well.

It was a very stressful time for the family when it was clear that mum would no longer be able to be cared for from home. However, since the day my mum was admitted to Alt-Na-Craig she has been treated with the kindness and knowledge that we could never give her at home. The care she receives there far exceeds our expectation. She is treated as a much-loved member of a family ie. the residents of the home. She is treated with love and all her needs are not just met but anticipated. We have no concerns regarding her care whatsoever.