Auchlochan House Care Home

My husband has been looked after at the nursing home from January until his death in July. His care throughout has been excellent. All the staff have been so helpful, professional and approachable at all times. The atmosphere in the home is always peaceful as are the surroundings I am sure this greatly helps the visitors and the clients I would certainly recommend the home to other families

Sadly my father passed only a few days after arriving, however you gave him and our family great comfort in his final days. You brought a smile to his face and we are forever grateful- thank you!

Since our very first day taking our mum to LJH we were met with a friendly team of staff and knew from then it was a great place. LJH is clean, tidy and welcoming staff are excellent. They do so much for the residents too getting them to interact with activities and going on trips. As a family this makes us feel good knowing that our mum is being well looked after- on leaving after visiting, we never feel anxious about her being there and having to leave until the next visit as she has settled well and would even say she enjoys being there. I would 100% recommend this care home to others.

We would have marked it higher, even excellent, but for a few points. Our friend stayed there for 7 years, most of that time in very poor health. The consequence of this was her room was never updated or renovated during that time. The room looked jaded, we understand to have moved her could have had an adverse effect. Staff were excellent. There should have been a box below for reception. "A" at the reception desk was superb! Sometimes it was a long wait to gain admission when visiting out of office hours.

My dad came to the care home in November 2025. The decision to move my dad into the care home was very difficult. The management and staff at lower johnshill make this move a little easier on our family. My dad is well cared for.

Overall everything has been fine ,after much thought I could no longer look after my husband a knew he needed care that I couldn't give him . The transition from home into care home was made lees traumatic by the way the staff and management looked after us all .

As visitors, nothing was too much trouble - staff very kind and willing to help.

I have found the care and attention that my mum has received to be exemplary. Staff are attentive to both her needs and my needs. Mum had a TIA in October and needs assistance to eat and drink. Staff on the first floor have been amazing. There are several residents on this floor who require assistance or encouragement to eat and staff make every effort to help them do so. I do feel that there could be more stimulation available on the first floor. I am there most days and don't see enough.

From the minute you arrive, you are always warmly greeted, made to feel so welcome by all the staff. The way the residents are treated is amazing. Even at the most difficult of times this week, the care staff and nurses were so dignified. Can't thank them enough.

I am visiting from overseas to visit my ailing mother. I am a retired medical doctor who has looked after patients in a nursing facility. I have to this date never come across a facility like this one. The nursing care is absolutely outstanding. The caregivers are so polite and loving. Is it a Scottish character or what? Thanks to one and all for looking after my mother so well.

The care that my dad has received is excellent. The staff are aware of his every need and provide all that he requires. After his discharge from hospital, we don't expect him to recover as speedily as he has - this is only down to the care and compassion shown to him by the staff at Lower Johnshill.

Lower Johnshill is set in lovely surroundings, well kept gardens. The building itself is very attractive when you enter. All the staff are very helpful, the care staff are excellent, nothing is a problem. Bedrooms could do with updating.

I can't thank the whole team enough!

The care my mum receives from all the staff is to a very high standard. Front desk as you enter the building is staffed with a lovely helpful lady. The laundry staff has been helpful many times with Mum's laundry. The manager is also very helpful.

All staff very assuring and welcoming a real family atmosphere, everything I put to staff and ask staff is dealt with quickly. My only one concern was when some agency staff were used they didn't have the same knowledge about my husband's medication (no fault of the Lower Johnshill staff) which at times concerned me, but on saying that I couldn't wish my husband anywhere else for the attention he gets from all staff.

My mother received end-of-life care at Lower Johnshill, Auchlochan from November to May 2023. My mother did not anticipate or appreciate having to enter nursing care. She had been a strong independent woman all her adult life and wanted to spend her last days at home. However, necessity meant there was no other choice. From admission, the staff at Lower Johnshill went out of their way to make her feel at home. They were caring compassionate and attentive to a degree that exceeded my expectations. We felt confident leaving her in their care and knew they could do for her what we could not. It was not long before Mother conceded that she could not be better cared for and that was a compliment she would not easily give. She was a difficult woman to please at times but the staff at Lower Johnshill did that consistently throughout her stay. They also were extremely accommodating and supportive to the family during and after her passing. We arrived as service users and left as friends.

Lower Johnshill is in a fabulous setting; the grounds are beautiful and extremely well kept, relaxing to walk in when you require to take time to yourself. Despite being in administration at present, the care being given to residents has not been affected, and all the staff remain caring, friendly and approachable. The activity coordinator is inventive and motivated, bringing new ideas regularly. The nursing team and carers face many challenges on a daily basis but take these in their stride, and these are dealt with professionally and courteously. I would recommend Lower Johnshill with no hesitation.

I cannot fault the standard of care that my mother has received at Lower Johnshill. Each and every member of staff has treated her with respect and dignity at all times and their support to the family has been excellent.

My parents settled in well about two years ago. There were lots of activities when covid restriction allowed and they seemed very happy. Permanent staff are friendly and attentive. There seems to have been more agency/new staff recently. Staff cared for my mum in her last few days. My dad is less settled since Mum died but is well cared for. Staff keep in informed. The reception and admin staff are excellent too. The care home is set in beautiful expansive grounds and there is a very good restaurant on site that is open to visitors.

My friend went into the care home for some respite just before Christmas. From the moment she went in, she was treated with compassion and kindness. The staff and management did all they could to make her time there the best it could be. Her needs and wishes took priority. They couldn't have been more professional. I cannot thank them enough for all they have done.