Auchlochan House Care Home

Staff friendly and attentive. Location very quiet and pleasantly rural. Residents appear well attended. Security and safety are adequate. Some more daily cleaning of limited utensils and surfaces in the apartment would be preferred.

Friendly staff, always willing to help. Care home set in lovely grounds with well-kept gardens.

The facility is excellent and the staff are well trained in care and support and treat each patient with caring dignity. Management are also excellent at taking action on any issues of care and office staff keeps us all informed on billing and any queries we have on the facility.

The activity on a Tuesday is excellent but would prefer music to accompany hymns at other times.

On a couple of occasions, Mum has had to use her buzzer during the night but failed to get a response.

Mum has been very well cared for in every way since entering the nursing home nearly a year ago. There is a good relaxed friendly atmosphere and staff are obliging, keen to help, support and reassure and work well together as a team. They communicate well with each other and with relatives. You feel they are concerned with the whole person.

En-suite rooms seem spacious with good sized window. Quality items of furniture pleasing to the eye. Large TV screen in separate part of lounge. Books available to borrow and read. Food seems to be adequate. Nice afternoon tea with cake and biscuits and fresh fruit. Some of the easy chairs in lounge are a bit worn and some too low.

Would I recommend? I already have and wouldn’t hesitate to do so again. My mother passed her final months here and she loved it despite her failing health, which became increasingly challenging. It’s an incredibly hard time of life, but her care was absolutely superb, and the staff and management really supportive. The life they gave her despite everything was the best it could be, and it really did become her home. All delivered with care, dignity and respect.

The property inside and out is beautifully kept. The staff, all of them, are very kind and helpful.

Mum has lived at Johnshill for over a year, following the closure of another home, where she was for over three years. As her condition has worsened, we have had a number of concerns, all of which have been addressed in meetings with staff and phone calls. Staff are cheerful and work hard, but there are times when a few staff are in attendance. The programme of activities has also been cut, largely due to a cut in hours of the activity workers and chaplain. The regular activities such as singing and services rely on volunteers and have also been cut.

All the staff have been very pleasant and helpful. We would highly recommend it. We enjoyed the trips and entertainment. The family were impressed on their visits. Mother and I were made to feel very welcome. The events manager has told me to phone before we next come and she will arrange transport and events for us in advance.

Food sometimes bland and not enough to do. Need more singing or something. Staff are great.

I am completely satisfied with the care my aunt is receiving. The staff and the carers are very helpful and very obliging.

Helpful, approachable staff. Nothing is too much trouble for all staff from carers, nursing staff and management.

I am delighted with the experience my father has had since moving here in Jan 2016. Being surrounded by lush countryside and woodlands provides an added bonus. The care my father has received has exceeded my expectations on all levels. The staff are caring and attentive- always smiling and display discretion and patience which is very important when caring for a dementia sufferer. My father often comments about how good the food is and has a good rapport with the staff. A credit to the care industry.

My aunt lived here for many years but she has sadly passed away now. The only complaint that I would have had is there is not enough activities for the residents.

On the whole, everything runs very smoothly and staff and residents interact well. Wheelchairs are rather antiquated on the whole and cushions not always provided. Social facilitation are excellent and goes"above and beyond" to make residents happy and occupied. House is well maintained and always clean (no smells!).