Brookfield

37 Maule Street, Carnoustie DD7 6AB
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9.5 34 Reviews
  • Brookfield, Carnoustie
Brookfield home is a beautiful traditional home set amongst 1.5 acres of idyllic gardens, providing residents with a cosy, homely and, as many have often described, nostalgic setting.

You can keep up to date with all activities by viewing the BCG Facebook account.

Residents experience a relaxing, peaceful and comfortable environment that is safe, secure and comfortable.

A full range of care and support including residential, respite and palliative care is available and focusses on individual care needs. The team is fully trained to meet the specific care needs of each resident and this is at the forefront of all that they do.
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Care Provided by Brookfield

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 27 Service Users

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1343
  • RESPITE Self-Funded Residential Care: from £1343

These fees are for guidance and based on a standard room. Room prices can vary depending on where the room is located within the Home.
Your weekly fee will be confirmed after a pre-admission assessment. This helps us to get to know you and fully understand your individual care needs, so we can be certain we’re providing all the care you need.


Please get in touch.
We’d love to chat over your specific needs and show you around. Feel free to give us a call or email us.
We’re here to answer your questions and help you find the best care for you.

The price(s) shown are provided by the care home. Contact Brookfield for full pricing details and T&Cs.

Contact Brookfield to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £267.10 per week if you’re over the age of 65. This support is not reflected in this fee amount.

Contact Brookfield to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Cheryl Smith (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1994

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (2)

Brookfield Reviews (34)

9.5

Brookfield has a Review Score of 9.5 (9.521) out of 10, based on 6 reviews in the last 2 years.
Over all time Brookfield has 34 reviews.

Overall Experience
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Reviewer Connection to Brookfield
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Total of 34, showing 21-34
Review from Angus H (Son of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has greatly improved since he has had his time in Brookfields, he is as happy as he was before mum passed, and he has made new friends, something he would not do and could not do when he was at home. The staff at Brookfields are great, they are thoughtful and caring and dad gives them a laugh most
every day, again something he was unable to do at home on his own. He is no longer 'lost', has good companionship and enjoys his food, he tries to be first down for his meals and is now happy to leave his room and join with others in the dining room. So dad is very happy and Brookfields is the best place he could be for all-round well-being. So thank you Brookfields and staff.
Reply from Melanie Brockway, Brand & Communications Executive at BrookfieldWhat a wonderful review! Thank you so much for taking the time to write for us. To hear how transformed your dad has been - making friends, joining in, creating laughter, enjoying great food - will greatly hearten all our hardworking staff. We're so very glad to hear how Brookfields 'is the best place he could be for all-round well-being'. Thank you once again.
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Review from James S (Son of Resident) published on 22 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a little apprehensive at the thought of going into a care home, as were my sisters and I, but the staff here are fantastic, they have made the transition so much easier. She now loves them and she loves her new home. Cannot speak highly enough of the team that works there and all that they
do for all the residents.
Reply from Melanie Brockway, Brand & Communications Executive at BrookfieldThank you so much for taking the time to write this wonderful review. We're so very happy to hear how settled your mum is in her new home. It's natural to be apprehensive, but we're glad to know our hardworking staff made her transiton a happy one - as it should be. We'll be sure to pass your lovely words on to them. Thank you once again.
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Review from Lesley C (Granddaughter of Resident) published on 23 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My granny has been in Brookfield since November 2021. She thoroughly enjoys the activities at Brookfield; the activities coordinator is fantastic not only with my granny but all the residents. The care staff are always mindful of things that my granny likes to do, which makes such a difference to her
day. She is always having a laugh and a joke with all the staff and telling me lots of stories. All staff are very welcoming when I visit my granny and are very supportive of us as a family.
Reply from Melanie Brockway, Brand & Communications Executive at BrookfieldWhat a fantastic review! Thank you so much for taking the time to write for us. It will make all the difference to our staff to hear how happy your granny is and how welcomed and supported you feel too. We will be sure to pass on your comments. Thank you once again.
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Review from Carole B (Daughter of Resident) published on 15 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum seems to be happy enough with the care she receives, and management deal with any queries that I have. Staff seem really nice and engage with her as much as they can.
Reply from Melanie Brockway, Brand & Communications Executive at BrookfieldThank you for taking the time to write your review for us. We'll be certain to pass your comments on to our hardworking staff. Thank you once again.
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Review from Ann S (Daughter of Resident) published on 17 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Brookfield is a lovely care home. I find the staff helpful and make me feel welcome when I visit. Visits and phone calls are always accommodated and I am always kept up to date with mums health and well being. There is a lovely garden with outdoor seating for the residents to enjoy in fine weather.
My mother tells me she enjoys the meals at Brookfield and the kitchen staff can always accommodate her likes. My late father was also a past resident who enjoyed his stay.
I feel that Brookfield is providing a safe environment for residents and visitors through what has been a challenging 2 years.
Well done Brookfield.
Reply from Gillian Drummond, Brand and Communications Manager at BrookfieldThank you for leaving us such a great review, and it's lovely to hear that Balhousie Brookfield has been home for both your dad and your mum!
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Review from Caroline D (Daughter of Resident) published on 17 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for 3 months now and I cannot praise the Manager and staff highly enough. They welcomed mum into their home and have gone above and beyond to make her happy and to see to all her needs. The care she receives is fantastic and nothing is too much trouble. It really is a homely
welcoming place to live. I would highly recommend it to any families looking for a lovely place for their loved one.
Reply from Gillian Drummond, Brand and Communications Manager at BrookfieldThank you for taking the time to leave us a review. We're so happy to hear of your experience and this will certainly be fed back to our hardworking and committed team at Balhousie Brookfield.
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Review from Colin D (Son of Resident) published on 8 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went into Balhousie Brookfield, Carnoustie in April 2020, the early part of the Scottish lockdown. Being a challenging time both with covid restrictions and the situation with my mum at the time, it can only be said that the staff were more than helpful and reassuring. Visits, while restricted,
were managed with the emotional needs of the family in mind.
While my Mum has periods where she can be difficult, the situation is handled with care and respect. At times Mum spends a lot of time in bed, she is respectfully encouraged to get up and dressed and go for her meals.
The care and engagement of the staff with Mum is obvious, on visits, there is always a smile and cheery response from and to the staff members involved in my visit.
There is issue regarding Mother’s stability in movement which can lead to falls, I commend the staff in always informing me of any falls and how she is.
In general, I cannot fault the care and attention my mother receives on a daily basis.
Reply from Gillian Drummond, Brand and Communications Manager at BrookfieldThank you so much for your detailed review and we're happy to hear that you and your mother have felt so well supported, particularly during lockdown. This will be a great boost to the hard-working staff at Balhousie Brookfield.
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Review from Margaret D (Power of Attorney of Resident) published on 5 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff at Brookfield enough. They are absolutely brilliant.
My uncle entered Brookfield during the second lockdown and the staff went out of their way to settle him in and make him feel at home. This was difficult as no visitors were allowed. The staff have a wonderful way with him
having taken the time to get to know him. When he has been unwell the staff have kept me informed at all times.
The room he has is beautiful and gives the feeling of home. He enjoys his meals and when well takes part in organised activities. I am so glad he is in Brookfield as the staff go over and above the call of duty in caring for him. I feel happy and confident that he is in an environment where he is comfortable and safe.
Reply from Gillian Drummond, Brand and Communications Manager at BrookfieldThank you so much for your lovely review which will mean the world to our staff at Brookfield. It really is a beautiful home!
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Review from Angela H (Daughter of Resident) published on 27 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went into Balhousie Brookfield on the day of Scottish lockdown last year. It was very hard to leave her there, not knowing when we would see her again.
The staff were more than helpful and reassuring. We were allowed window visits to her room. Mum is always praising the staff and having a laugh
with them. She gets very tired and spends a lot of time in bed, but she is encouraged to get up and dressed and go for her meals.
I am always informed if she has a fall and how she is. With the relaxation of Covid rules we are getting indoor visits now, but I still haven't seen her new room. In time.
I am very happy with the care and love mum's receives on a daily basis.
Reply from Gillian Drummond, Brand and Communications Manager at BrookfieldThank you so much for your kind words and for taking the time to leave us a review. It will be a great boost to our hardworking staff at Brookfield.
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Review from Avril M (Daughter of Resident) published on 21 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted to Balhousie Brookfield over Covid lockdown and the home were amazing at welcoming and settling her when she was unable to have visitors. Mum’s reports of food are excellent and she speaks very highly of the staff. Staff are always extremely helpful and seem genuinely caring. The
activities on offer and the encouragement given to Mum to participate, is excellent. Mum is so happy again and has improved physically and mentally with wonderful care, food and stimulation. Highly recommend Brookfield who have given Mum her life back.
Reply from Gillian Drummond, Brand and Communications Manager at BrookfieldThat's so lovely to hear and really it's all we can ask for. Thanks for your kind words and we'll be sure to pass them on to the Brookfield team.
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Review from Susan W (Daughter-in-law of Resident) published on 31 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment my mother-in-law went into Brookfield for respite care 2 years ago and decided to become a permanent member of the Brookfield Family, we cannot praise the care, attention and love shown to her and us as a family highly enough.
During this past difficult year due to Covid and deterioration
in my mother-in-law's health, the carers have kept in touch and always been there to listen.
We are so proud of all the team for keeping everyone safe during this pandemic.
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Review from Carole L (Daughter of Resident) published on 29 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum is new to Brookfield and has settled in extremely well. It was a difficult decision for the family to make but seeing and hearing how happy she is makes us confident it was the right move. The staff have been wonderful with her and have played a big part settling her in in such a short space
of time. We long for the day when we can have face to face visits with Mum and to get to know the staff better.
Reply from Gillian Drummond, Brand and Communications Manager at BrookfieldThank you for your lovely review. It's so great to hear your mum has settled in well to this beautiful home.
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Review from Joan F (Daughter of Resident) published on 22 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This seems a very homely place with not too many residents. I find the carers very good and always happy to tell me how my mother is when I phone up. They also make an effort to fulfil any request I have.
Due to the pandemic, I have not been inside the home since my mother's admission and I find it
very depressing looking in at her from the window as she has deteriorated. I long to be able to be with her inside. She has poor hearing so phone calls are not successful. Recently the home has an intercom I can use from the window which allows her to hear me clearly. This is a tremendous help.
I like to hear of activities going on with the resident group and glad when mum joins this. I also like to think of one to one activity in her room eg to look at family DVD and stimulate memories or to play a game like connect 4. Mum often is very tired and carers listen to this and often assist her to bed for rest when needed. Her room is small but has all she needs and tv can be viewed from the chair or bed.
Reply from Gillian Drummond, Brand and Communications Manager at BrookfieldThank you for your review, it's great to hear that you and your mum feel well catered for. We know this has been a tough year for families and can't wait for in-home visits to be able to start again.
Best wishes, Gillian
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Review from Elsie R (Cousin of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I attended the review on the 27th September a senior member of staff was present along with a social worker who was a care manager it was well organised and all relevant questions were asked and answered to all present satisfaction.
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Current Review Score: 9.5 (9.521)

Overview of Review Score

The Review Score of 9.5 (9.521) out of 10 for Brookfield is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.971 for Brookfield is calculated as follows: ( (66 Excellents x 5) + (2 Goods x 4) ) ÷ 68 Ratings = 4.971
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.55 Points relating to the number of positive Reviews for Brookfield is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 = 3.55
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 6 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 19 Jun 2025
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

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Cheryl Smith

Job Title: Home Manager Joined: 2023

Cheryl is a well-established and highly respected member of the Brookfield team, having contributed significantly to the service over a number of years. In her capacity as Deputy Home Manager, she consistently demonstrated strong leadership, professionalism, and a clear commitment to delivering high-quality, person-centred care.


She moves into the permanent Home Manager role with a comprehensive understanding of the service, its residents, and the wider multidisciplinary context, alongside a clear vision for continued development and upholding the standards expected within Brookfield.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brookfield to verify any information. View our terms and conditions. Brookfield has an Enhanced Service - more info.