Forrester Court, London, London
Forrester Court, London, London
Forrester Court, London, London

Forrester Court is a skilled nursing facility that looks after many elderly and younger patients, with a range of personal needs, together with many who suffer from dementia-related illness.

With 110 en suite rooms, this modern facility makes a massive contribution to the Paddington area, without any compromise on the person-centred care that those it cares for enjoy - whether on a temporary respite stay or looking to enjoyment their retirement there.

Staff take the independence of residents seriously, with personal choice and freedoms encouraged and services flexible to individual circumstance.

Group: Care UK Nursing & Residential Care Services

Person in charge: Shola Adedugbe-Adeyemi (Manager)

Local Authority / Social Services: Westminster City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 113 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Epilepsy • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Westminster Council only. Ages 55+.

Languages Spoken by Staff (other than English): Arabic, Hindi, Nepali, Polish, Tagalog

Single Rooms: 113

Rooms with ensuite WC: 113

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Forrester Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.2 Forrester Court has a Review Score of 8.2 (8.162)

The Review Score of 8.2 (maximum of 10) for Forrester Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Forrester Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.529 for Forrester Court is calculated as follows: ( (104 Excellents x 5) + (56 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 172 Ratings = 4.529

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.633 Points relating to the number of positive Reviews for Forrester Court is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 22.6 positive Reviews (113 registered maximum number of service users ÷ 5). 3 Reviews ÷ 22.6 Target = 0.133

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Forrester Court?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Forrester Court

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    5
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

My mother has been here for approximately 5 weeks. In that time she has been extremely well cared for. The staff have been kind and friendly and will go out of their way to help. They will stop to have a chat when they can. They have encouraged her to mix with others. They have looked after her medical needs.

How likely would you be to recommend Forrester Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Initially, I was worried about my husband going to a care home, having read about abuse going on in various homes. I have absolutely no worry and cannot praise this home too much. The rooms are kept clean and the staff are so friendly and professional. I visit my husband twice a week and he is always very clean, including his clothes. The food is always varied and there is no problem. I cannot praise this care home too much.

How likely would you be to recommend Forrester Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum, sister and I chose Forrester Court for respite care after very carefully considering several other homes.
Forrester - Regent Ward - has wonderful staff including the managers and carers and housekeeping.
They all take extra care to ensure the people in their care are looked after sensitively, with dignity and love.
However busy they may be, the staff always try to ensure the guests are their first priority.
Thank you for taking such good care of dad.

How likely would you be to recommend Forrester Court? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

My father went into the nursing home for respite on 16/6/16 to give me, his daughter, a break after caring for him at home for many years. He was admitted permanently on the 5/10/16. My views on the home are that the staff are always friendly, helpful, kind and cheerful. They treat the residents with respect. I would love to be admitted if I was unable to care for myself. The home is clean, the food/drink is delicious, my father has a lovely room and is happy and content. There are many facilities to make your stay a comfortable one. Well done Forrester Court Nursing Home for providing an excellent service, never leave. Please please make sure the home is always funded.

How likely would you be to recommend Forrester Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister has been in Forrester Care Home from April and I cannot say a word against the home. It is so good and the staff are excellent. All I can say is I would recommend Forrester Care Home to anyone.

How likely would you be to recommend Forrester Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Richmond wing staff have always been warm, friendly, attentive and sensitive when needed. They have always kept me informed of any change in a situation regarding my mother. Though I love feeding and talking to my mother as often as possible, recently it has been very difficult to get here as often as I would like but the staff always make me feel welcome and give me a sense of comfort that she is being looked after by a group of professionals who care. Next best thing to family.

How likely would you be to recommend Forrester Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband came into Forrester Court with advanced alzheimer's and needed 24 hour care - I only have praise for the place which is clean, comfortable and offers good accommodation. All the staff are considerate and treat patients with dignity and kindness. The place is not only bright but does not smell bad considering it is filled with incontinent people. They are all angels who provide comfort for the patients and the relatives.

How likely would you be to recommend Forrester Court? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Very happy with the care and service that is provided by the home fantastic team.

How likely would you be to recommend Forrester Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

We are generally happy with the care our grandmothers receives. However recently there have been frequently changing members of staff. We were happy when there were regular staff members, consistency was good for our grandmother so she can be familiar with the people looking after her, but now there are different staff members all of the time. We would also like our grandmother to be more encouraged to take part in group activities as we think she will enjoy them.

How likely would you be to recommend Forrester Court? Neither Unlikely or Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Poor

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Samantha Debenham, Marketing Support Administrator at Forrester Court responded to this review on 21 Jun 2016:

We’re very grateful for your feedback and I would like to assure you that we take all your concerns very seriously indeed. Since submitting your review I understand that you have been able to discuss your grandmother’s care with the home manager and I hope that you are now reassured. In regards to team changes we do understand how important consistency is for residents, but to maintain levels of care around team changes, holidays and illness this does sometimes mean different team members on a suite.
Of course, each resident has a detailed care plan to ensure that care remains to our high standards and new colleagues always work hard to build relationships with residents as soon as they start. In regards to activities, we have a detailed weekly activity plan that covers a wide range of interests and we support residents to continue to take part in the hobbies and pursuits that they love. Of course, if a resident does not want to take part in an activity, we respect their right to choose and would never dream of making someone take part if they did not want to.
I understand that your grandmother enjoys the spa activities every Friday and getting her nails done – of course, if there are other activities she would also enjoy that we do offer currently, we would be more than happy to look into this for you.
Thank you for taking the time to submit these comments and of course do let us know if you have anything else you’d like to raise and we’ll be more than happy to help.

As a family we are extremely happy with the care and support our mum receives from all the staff inc laundry in Victoria Gardens. We believe she is safe and secure and as happy as she can be in her circumstances. Staff are friendly and approachable- what more can we ask for?

How likely would you be to recommend Forrester Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff at Forrester Court work hard to provide a caring and supportive atmosphere for the residents. I visit the care home very frequently and I am always made to feel welcome. Staff are friendly and willing to discuss and deal with any issues or concerns that you may have regarding the care of your relative.

How likely would you be to recommend Forrester Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Overall experience was excellent staff were caring and sympathetic could not have done any more for us. Mum spent her last days peacefully in nicest environment.

How likely would you be to recommend Forrester Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I was so scared to put my mum in care but I had the best care, even my mum was very happy. We felt that we were surrounded by family members to support you all the way. Forrester Court have really professional staff and are there for you when needed. They all were there for us till the last minute. I still pass by to see my family. Love you all and god bless for all your hard work. I would not have got through it without you.

How likely would you be to recommend Forrester Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been a resident at the above care home since shortly after it's opening in 1999. As an almost daily visitor to the home during that time, I feel qualified to give an honest and insightful appraisal of my experiences. Over 16 years there are bound to be issues that need drawing attention to and addressing, but I can say with confidence that my experiences visiting have been overwhelmingly positive.
I have enjoyed a good rapport with the staff whose patience, professionalism and dedication to caring for vulnerable and on occasions very challenging residents, has won my respect and admiration. I am very happy with the standard of care delivered to my father and the greatest compliment that I can pay the home and staff, is that I do not worry about my fathers welfare in my absence, I am confident that he is being looked after extremely well!

How likely would you be to recommend Forrester Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am pleased my dad is at Forester Court, everyone has been very supportive and he is settling in very nicely.

How likely would you be to recommend Forrester Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Forrester Court

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

December 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Forrester Court