Forrester Court

It has been a pleasure to bring my late wife to Forrester Court and she was very happy here. The care and attention she got from all the staff and nurses was tremendous I can't thank everyone enough and I will look forward to coming to see everyone often. Thank you all very much from the bottom of my heart.

a. Thank you for letting the carers assist me in walking as walking is the best exercise which is part of my rehabilitation program. Please give them more shifts and working hours to them.

b. You need more staff for the care and support to achieve satisfactory and good care for your residents. We have to wait for a long time for help or care because of the lack of staff in each unit. We need two members of staff for each resident. I will be happier if the manager would listen.

I usually go to the Forrester Court Care Home twice a week. I've always found the staff and care persons very helpful, always willing to help my brother when he has needed help. He seems quite happy there since he's been there which is about seven months.

I found that most of the staff on day shift are hard-working and dedicated at Victoria Unit. I'd like to see more musical/singing entertainment provided to the residents, especially my husband who dislikes sitting-down games. The former entertainment team led by the co-ordinator were excellent. Shame that she has gone. Your reception staff are very good.

The experience at Forrester Court was very good. Friendly and helpful, very clean rooms and large en-suite facilities. Overall, a pleasant visit and I would recommend highly.

A very clean and comfortable home and the staff are all very respectful and friendly towards my mother and us. Plus she is treated with care and dignity.

Care provided at Forrester Court is extremely good. The staff have the knowledge and skills to work in a professional and dignified way. I take my wife out on Monday and Thursday mornings, the staff always make sure my wife has her breakfast and is dressed very nicely for a day out. They are always willing to assist with any request. The management is very approachable, ready to listen and helpful.

My mother-in-law was transferred from a hospice to Forrester Court on 4th July for palliative care. Unfortunately, she only lasted 12 days before sadly passing away on Saturday morning. However, in that short time, I can honestly say that she was treated with the utmost love, care and dignity by all the staff. Nothing was too much trouble for them and they appear to be doing this extremely important and very difficult job because they love it, not because they have to. This came through to me at every dealing with every single member of staff, from management through to admin staff, nurses, carers, technical people, gardeners, handymen. Everyone has this amazing, compassionate ethic and I can not thank them enough for their kindness. In addition, they show the same level of understanding to visiting friends and relatives, always friendly, always checking to see if anyone needs anything. This should be an example to other care facilities of the calibre of staff they should employ.

Daily visits. All appears to be working well. Room looks clean and tidy. Mum seems well considering her age. She sometimes complains of being bored.

My husband suffering dementia. He has been in Forrester Court care home for three years. He has been looked after by very friendly and caring staff. My husband has got care he needs and I felt he is safe. The room is quite good size and the food are up to the standard. Management staffs are approachable and always smile on their faces. Furthermore, they always contact me when necessary.

My aunt was returned to her normal room four days ago, after being in a temporary room during lockdown. I visited today to discover that the room has not been completed. Her privately-owned TV and remote were missing and couldn't be located! One of her personal pillows is also missing, as are some of her toiletries. 2 out of 3 drawers in the chest of drawers were broken and unusable, so some of her clothes and possessions were stuffed into carrier bags and left at the bottom of her wardrobe. Some of her pictures, including one which was screwed to the wall, were left in her previous room. The bathroom ceiling light not working. No one is owning the problem. More management focus is urgently needed.

Although my sister was hospitalised five times during the lockdown and has deteriorated due to her complex needs, Dementia, I felt she was safe and well cared for. This made my not seeing her in year, just bearable. Sending food and treats constantly, and staff calling with any sign of even a temperature. I'm so very grateful to the wonderful staff. Thank you.

My uncle spent the last 2 weeks of his life in the palliative ward at Forrester Court. During this time he was treated with care and understanding by the full team - including the clinical lead, the nurses and all the carers. At all times the staff were fully open with me, answering all my questions and calling me whenever my uncle wanted to speak to me. The staff worked in partnership with the GP and with the MacMillan nurses to ensure my uncle was as comfortable as possible. I cannot fault the level of care my uncle received during these 2 difficult weeks and would particularly like to thank the clinical lead for all her support.

I am writing to say just what an excellent facility Forrester Court is. In my opinion, the standard of care is beyond first class. Hard-working patient-focused staff at all levels are brilliant. This comes from the top. The manager is wonderful.

The nurse was extremely caring, approachable and attentive. I'm not sure I was happy with the giving of certain medication at times it seemed that the medication had adverse side effects and were unnecessary at that stage of palliative care. I had to discuss this often with the doctor.

They are trying the best to fulfil my mother's needs as she doesn't speak English. My mother has been here for 1 year and has settled well considering the language barrier. They have moved staff around so there is Spanish speaking staff in the unit where my mother is.

Very friendly staff, more activities from outside agency will help, music class or animals to visit daily.

I have had every confidence in them and would recommend them to anyone considering residence here for a loved one.

Mum was a resident of Victoria Unit from November 2013 to February 2018. She was extremely well looked after during that period. Though she suffered from dementia she did not suffer. The staff have been so loving and caring. I spent hours with her at times and never once heard a cross voice from any staff member. Residents are very well looked after from every point of view, well fed, clean and music often playing. Plus television in every room.

With thanks to everyone for looking after mum with love.