Rosewood House Care Home

82 Redmans Road, Stepney Green, London E1 3AG
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9.4 37 Reviews
  • Rosewood House Care Home, London
Situated in the heart of London with stunning views of the city, Rosewood House provides residential, dementia and nursing care for the older community, and a range of specialist neurological services.

Rosewood House offers luxurious living coupled with a new and innovative approach to truly personalised care. Within the home, you will find the Homemakers of Hamberley. The award-winning team not only provide the highest quality of care but they focus on the tiny details that make each day special for every resident. This personalised approach to care means that the care home can cater for all their residents’ unique wellbeing needs, providing as little or as much support as they require.

Specialist Neurological Care Services
Within Rosewood House you will also find a dedicated suite to provide care and support to anyone with a neurological diagnosis.

A neurological diagnosis can cover a wide range of specific conditions with an even wider range of symptoms. Their dedicated suite provides specialist care and therapeutic treatments for people affected by neurological disorders including:
- Acquired brain injuries, including those acquired through traumatic injury, stroke, hypoxic incident etc
- Progressive neurological disorders e.g. Huntingdon's Disease, Multiple Sclerosis, Parkinson's Disease and Motor Neurone Disease
- Spinal cord injuries acquired through trauma or non-traumatic causes
- Specialist dementia e.g. Picks Disease and Fronto-temporal dementia

Contact the team to find out more about Rosewood House and its award-winning team.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1300
  • Self-Funded Residential Dementia Care: £1300 – £1400
  • Self-Funded Nursing Care: £1450 – £1550
  • Self-Funded Nursing Dementia Care: £1550 – £1650
  • RESPITE Self-Funded Residential Care: £1400 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1650
  • RESPITE Self-Funded Nursing Care: £1400 – £1650
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1650

These prices are only a guideline, please contact Rosewood House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Keith Crowhurst (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (90)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (90)

Rosewood House Care Home Reviews (37)

9.4

Rosewood House Care Home has a Review Score of 9.4 (9.411) out of 10, based on 14 reviews in the last 2 years.
Over all time Rosewood House Care Home has 37 reviews.

Overall Experience
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Date Published
  • 37
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Reviewer Connection to Rosewood House Care Home
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Total of 37, showing 21-37
Review from Susan M (Daughter of Resident) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father initially went into Rosewood House Care Home for respite care in November. He decided to stay and is now a permanent resident. I cannot praise the team highly enough for their help and care. In very difficult circumstances they have looked after my father and I cannot explain enough what a
relief it is for me knowing he is cared for 24/7. Every single member of staff from management have been brilliant, kind and understanding. They genuinely care for all of the residents and nothing is ever too much trouble. It is an inclusive atmosphere and everybody is treated with respect and dignity which is really important.
Reply from Lesley Loizou, Regional Community Relations Lead at Rosewood House Care Home

Dear Susan, Thank you so much for your review, we will make sure this is shared with all the staff involved in your father's care. It is so lovely when people acknowledge all their hard work. We are delighted that Dad decided to stay and feels happy with us.

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Review from G A (Friend of Resident) published on 15 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dearest friend lives in the care home and receives excellent care and support from all at Rosewood House. I witnessed a physio session and felt reassured that my friend will improve their mobility. The manager is always happy to discuss and support my friend and also his family. I would recommend
this place to anyone who needs 24-hour care.
Reply from Sarah Webber, Marketing and Partnerships Manager at Rosewood House Care Home

Thank you so much for taking the time to write this review - we are incredibly proud of our wonderful team!

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Review from A M (Daughter of Resident) published on 11 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Rosewood House in late 2021. I had visited another home not too far from Rosewood, l wasn't impressed with the lack of interest from the staff and just didn't get a good feeling. I then arranged to visit Rosewood for a tour of the home and was instantly put at ease by all staff. I
didn't need to wait to make a decision, I told them mum would love it! Since then I can honestly say all staff are still amazing, they treat all residents with respect and I'm so glad my mum moved in. I'm always kept updated with either emails or phone calls regarding everything from covid to mum's hospital appointments and more. The rest of the family visited shortly after mum moved in and said I'd definitely made a great decision, which of course was a huge relief to me. Can't thank all staff enough.
Reply from Richard Hollands, Regional Community Relations Lead at Rosewood House Care Home

Thank you soo much for your very kind words and review of our home. We are glad your mother is settling in soo well. Kind regards- Richard

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Review from Tiffany H (Daughter of Resident) published on 14 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came here for 8 days of respite care. The management team and the staff were very supportive throughout the process, including at some stressful times when I had problems getting a PCR test and some extra medication.
I had stumbled on some old reviews from when it was run by a different management
company, which left me feeling anxious. However, my mind was put at ease after speaking on the phone to a staff member and being invited in to be shown around the home by another staff member. All the team were efficient and professional and I was able to visit Dad a few times during his stay.
Dad would have liked more men to have had conversations with, but I have been told that when Dad returns here for full-time care, this would be taken into consideration and he might be moved to a different ward.
When Dad does go into full-time care, I would like him to go here.
Reply from Hannah Mills, Regional Community Relations Lead at Rosewood House Care Home

Thank you so much for your review Tiffany, it was a pleasure having Dad with us, albeit for a short time initially but we are so pleased that you chose us.
We look forward to seeing you both again very soon and I will pass your kind words onto the team.

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Review from Patricia G (Daughter of Resident) published on 3 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
We moved my mother-in-law from another care home. She is now settling into Hawthorn Green really well. She often remarks on how well she is cared for and how kind staff are. My husband and I are now both very relieved to know that everything possible is being done to ensure our mother/mother-in-law
is content and happy.
Reply from Hannah Mills, Regional Community Relations Lead at Rosewood House Care Home

Thank you so much for your kind comments, we are so pleased that your Mother/Mother in Law has settled in with us so well. She is a pleasure to have as a part of our community and a pleasure to look after.

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Review from Debra C (Daughter of Resident) published on 7 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mum became too weak to live at home, I visited many homes in the borough of Tower Hamlets. Hawthorn Green was the one that we both felt we liked the best. Since Hamberley Care Homes has taken over the changes have been amazing. The refurbishment has been astonishing, the transformation has given
all residents a luxurious beautiful place to stay. The manager is very personable and approachable and cares. The staff that look after my mum go above and beyond their job role. The cleanliness in the home really stands out for me and is really important especially in these times. The home always smells wonderful and everyone is extremely friendly. I love the garden, it was a big feature for me when coming to Hawthorn Green. I would recommend this home to anyone, I feel very safe knowing there is always a nurse in her unit and supported by a wonderful team of doctors. My mum is very happy and well looked after, and this is all we can wish for our loved ones.
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Review from Susanne L (Daughter of Resident) published on 19 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am extremely pleased with the care and attention my father is receiving at the home. All the staff from Admin, reception and cleaners are so very kind and welcoming. My father is settling in well and looks so healthy. The carers on his ward are all amazingly kind but my very special thanks have to
go to 2 members of staff, in particular, Dad loves them, they go beyond the call of duty. I cannot express my thanks to all the carers and staff you are all so kind and dedicated. I was extremely anxious about placing Dad in a care home, you all reassured me and spoke to me in a calming way that eased my concerns. I would not hesitate to place a loved one in this very special, unique home.
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Review from L S (Daughter of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Since being a resident I can confirm Mum has been treated with respect and dignity and all her personal needs are being met and since being in there she is so much more contented as she has social interaction with other staff and residents.
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Review from Ron P (Son of Resident) published on 29 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was a resident on Maple ward for eight weeks and received excellent care during this time. The staff went above and beyond with his care and with the help and advice they gave me and my family. The food was very good considering my Dad was a fussy eater and the room was always clean. Very happy
with this care home.
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Review from N G (Husband of Resident) assisted by family/friend published on 12 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A fantastic care home with very caring staff.
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Review from Keely W (Daughter of Resident) published on 9 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hawthorn Green is a wonderful care home and my mum has really settled in.
The staff in Bramble Unit are exceptional, as are all the entertainment team.
Not having full interaction with other units, I know that all staff have always said hello and have been welcoming too.
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Review from Roy B (Husband of Resident) published on 9 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the staff are very good and they do a great job. I think that they could do with some help when it comes to mealtimes as they are busy serving meals and feeding some patients and that takes them away from patients that need their help if they need changing or being made more comfortable.
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Review from M G (Aunt of Resident) published on 7 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think this care home is very good. My aunt looks and is a lot better now than before. I think this home is very good for her. The care workers are very nice, the rooms are nice. I cannot say a bad word about this care home. You don't have to worry because anything here is so good, it gives you peace
of mind. I would recommend this care home to anyone. All the people are so nice.
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Review from George I (Husband of Resident) published on 7 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has just gone into care but so far it's been excellent.
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Review from Jean S (Wife of Resident) published on 18 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find Hawthorn Green a cheerful place. The staff are always thoughtful in as much as they treat patients with forethought anticipating their needs, always a friendly atmosphere. The rooms are always clean and tidy. Food seems very good and if someone doesn't want to eat at a particular time it is offered
later. There are activities i.e skittles, bingo, films and others. The residents I see seem reasonably happy, considering their situation. Music and singing most people seem to join in. The level of care in Hawthorn Green is very good.
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Review from Eileen R (Friend of Resident) published on 28 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am the next of kin of a resident and I find the staff to be friendly and conscientious. My friend has vascular dementia and he is treated with care and respect. He is settled and content and recognises that the staff care for him very well. He has been at the home for 15 months now and I am very
satisfied that he has the best care possible.
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Review from Michael L (Brother-in-law of Resident) published on 21 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister-in-law has been at the Home for about 2 months. Initially they expected her to die within a week. She is still there. I visit her about once a fortnight, but have missed a month as my wife and I have been away. On previous visits I have to admit I only wanted her to pass away. Its so hard
on her children, her grand children her sister and us. This time a miracle happened. She was in the day room looking at TV. She cannot talk but she enjoyed the songs I sang her that were popular when she and my brother were courting - I must admit my grandchildren have less good taste. When my wife asked her something, she could not say "no" but she clearly made the no gesture with her hand. She is enjoying life and long may she do so. My respect for the boss and all the staff is immense. They work hard, they care so well for the residents, they enjoy their colleague's company. They are happy and make the residents happy. Thank you. I found it hard in the questionnaire below not to put excellent for everything.
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Current Review Score: 9.4 (9.411)

Overview of Review Score

The Review Score of 9.4 (9.411) out of 10 for Rosewood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.633 for Rosewood House Care Home is calculated as follows: ( (115 Excellents x 5) + (41 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 166 Ratings = 4.633
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.778 Points relating to the number of positive Reviews for Rosewood House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 14 Positive Reviews ÷ 18 = 0.778
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall Good

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Stevie

Stevie Hull

Job Title: Business Administrator Joined: 2019

Stevie supports to manage all of the financial and Clerical duties of the home, she is also available to support with any financial issues relating to residents, and to support them with any queries, appointments, or meetings they may have.

No image found

Keith Crowhurst

Job Title: Registered Manager

Keith is the Registered Manager of Rosewood House Care Home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rosewood House Care Home to verify any information. View our terms and conditions. Rosewood House Care Home has an Enhanced Service - more info.