St Mary's Care Home

3 Tooting Bec Gardens, Streatham, London SW16 1QY
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9.9 53 Reviews
  • St Mary's Care Home, London
St. Mary’s Care Home is a privately owned 86-bed purpose-built care home, located in a quiet setting off a residential road in Streatham, South London. The Home provides specialist nursing, residential and dementia care.

All bedrooms are tastefully and comfortably furnished with television, telephone points and 24-hour nurse call system – many are en-suite, some with showers. Residents are encouraged to personalise the bedroom.

Food is cooked freshly on site by the in-house chefs and meals are served either in the spacious dining room, within each wing, or the residents’ own room as preferred.

The home boasts a reminiscence room, a hairdressing salon, a sensory room, 2 private gardens and its own cinema and a residents' pub.

St Mary's runs a varied activities programme for the residents, managed by two coordinators, using the courtyard and garden when the weather is good.

Established in 1931, initially to care for nuns from the adjacent church of the English Martyrs, some of the walls of which form part of the much-extended home, St Mary’s has a beautiful private chapel for services and private prayers.

In January 2022 the Care Quality Commission (CQC) gave St Mary’s a 'good' inspection rating across all five categories and overall.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • St Mary's Care Home

Person in charge

  • Priscilla Chibanda (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (82)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (64)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Visits available, Lateral flow Test required and Testing available on site in POD.

Parking

  • Private Parking available on site

St Mary's Care Home Reviews (53)

9.9

St Mary's Care Home has a Review Score of 9.9 (9.941) out of 10, based on 20 reviews in the last 2 years.
Over all time St Mary's Care Home has 53 reviews.

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Reviewer Connection to St Mary's Care Home
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Review from Laraine D (Daughter of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we could not have wished for a better care home for my lovely dad. The staff are wonderful, so jolly and nothing is too much trouble. Freshly made food and plenty of entertainment. It really does not feel like a care home, more of a retreat. Highly recommend!
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Review from Mark S (Son of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we would like to thank the entire team for making sure Mum's life so much better. She has now been here for 7 months and it has transformed her life, the care, attention and love that she receives is amazing. The integrity and professionalism are second to none. I would sincerely recommend
St Mary's Care Home, it is such a wonderful place. We would like to give special recognition to the Placement Officer, nothing is too much trouble and everyone does everything with a smile on their face.
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Review from Lisa F (Daughter of Resident) published on 12 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend this home. The photos don’t do it justice - the home is stunning. Not only is it spotless, the staff are amazing. So friendly, caring and kind. They can’t do enough for my dad, not only him but his family too. It took us two months to find a home, and within that time, we viewed so
many, and none was right, but the moment we stepped into this home, we knew it was the perfect place for him. We know when we leave him there, he is being well looked after; they’ve been great! He loves it there too. I can’t recommend it enough. Please go and view this home and see for yourself how amazing it is. You won’t be disappointed!
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Review from Carol S (Sister-in-law of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother-in-law seems very happy here, and the staff are always very helpful and friendly. He always looks very clean and smart whenever we see him and well cared for. The food and drink are very good and entertainment. Staff are always there when needed, and we know he is in safe hands, and we are
very happy with his care here.
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Review from Deborah W (Wife of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident at St Mary's for almost six months. I visit on a regular basis in the evenings as I work full-time. He is always clean, tidy, appropriately dressed, comfortable and settled in his room. The TV or radio is usually put on for him for company. As this is something he cannot
ask for himself. I find this very thoughtful. Tea is always served hot and at a regular time. On the occasions I have visited in the afternoons, he has been out of bed in a chair or downstairs for activities. When I leave, I have peace of mind knowing he is well looked after.
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Review from Lesley D (Daughter of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St Mary's Care Home is outstanding; every staff member treats all residents, including my mother, with dignity and respect. They go above and beyond to ensure that all needs of residents and families are "met". Always greeted with a smile and friendly manner when walking in. I honestly couldn't wish
for my mother to be cared for any better.
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Review from B B (Wife of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband receives excellent care and is very happy. The staff all know me and greet me on arrival. My husband loves the food and has put on weight after being in the home.
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Review from Maureen M (Resident) assisted by family/friend published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the entire staff at St Mary's Care Home to have the well-being of the residents as their top priority at all times. I see residents valued and supported with kindness, patience and happiness. The wide range of activities offered brings immense pleasure to residents. The care home and the rooms
themselves are beautiful, as are the smiles of the ever-helpful staff. I have no hesitation in wholeheartedly endorsing this care home.
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Review from Michael W (Son of Resident) published on 4 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent experience at a very difficult time. The placement officer and office team were very friendly and helpful. The care staff are attentive and respond quickly to mum's needs. Would definitely recommend.
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Review from S C (Resident) assisted by family/friend published on 28 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been here nearly two years and feel comfortable here. I enjoy the afternoon activities where I get to socialise with other residents.
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Review from Maria C (Daughter of Resident) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't be happier as a daughter to see my mum very happy and settled down. The staff are amazing, hardworking, friendly, kind and always willing to help. The staff are always there to help the residents in any situation. It's a difficult job to do, but here in St Mary's, they all work together and
as a team. This is the second care home my mum is in. Mum is 83 years old with Alzheimer's; this will be the last home. This home is the best of the best, and I am happy for my mum to be here.
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Review from Marva S (Daughter of Resident) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an excellent care home. Very supportive of my mother. Always willing to go the extra mile. During meal times, there are always staff to assist those who are leasable to feed themselves. Excellent social activities, which go a long way to stimulate residents. Excellent social "get-togethers"
for residents and their families. Linen is always clean, and rooms are tidy. Management provided extra support.
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Review from G C (Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found it very pleasant - like home-from-home. Staff are always willing to help with anything you may need.
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Review from Andrew H (Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the management accommodating in any requests I may have. The staff on my ward are extremely friendly and helpful in any need I have. The facilities are clean and very well maintained; from the other ones I viewed before this one, this one is by far the best for care and meeting the needs
of its residents.
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Review from Neil S (Son of Resident) published on 18 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been given the best care possible. Every member of staff is polite and very welcoming. Nothing is too much trouble. My family and myself cannot speak more highly about our whole experience at St Mary's. Absolutely outstanding!
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Review from Seamus M (Son of Resident) published on 16 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum passed away at Saint Mary's in March 22. Briefly, she had 6-months of hell in her previous "care home", which traumatised her (and me); she was treated with proper, dignified care by the staff and management of Saint Mary's. Whilst she couldn't appreciate that, I'll always be grateful and feel
blessed that she spent her final days on this planet.
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Review from Rudy A (Son of Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the admin and nursing staff very friendly, approachable and always willing to assist. My mother's room is very airy and welcoming. The nursing staff is always pleasant. She enjoys her meals and loves having tea in the garden on sunny days. We both enjoy the musical entertainment on Tuesdays.
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Review from Agnes M (Wife of Resident) published on 21 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my husband came here, we did not know what to expect. The staff and the carers were so lovely, couldn't have wished for a better care home for him. It is just like an extended family for me and my husband, and everyone is so helpful. Cannot do enough for their residents and lots of things to do
to keep us all happy.
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Review from L L (Daughter of Resident) published on 21 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St Mary's takes the trouble to provide a lovely, caring environment for all the residents. Each person is treated with dignity, respect and kindness. The staff are very helpful and go out of their way to make the days fun, interesting, and as inclusive as possible.
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Review from Patrick W (Son of Resident) published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my Mum has come to St Mary's her health, physical appearance, and mental well-being has improved so much. The staff at St Mary's are thoughtful, caring, and are so accommodating. My Mum is so happy now and I put this down to the amazing care she gets at St Mary's. Thank you so much.
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Current Review Score: 9.9 (9.941)

Overview of Review Score

The Review Score of 9.9 (9.941) out of 10 for St Mary's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.941 for St Mary's Care Home is calculated as follows: ( (227 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 239 Ratings = 4.941
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Mary's Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (3)

Clarissa

Clarissa Valerie

Job Title: Clincal lead Joined: 2017

Clarissa has been part of the St Mary's family for over 6 years. She is entirely devoted to maintaining the welfare of
every resident at St Mary’s. Her empathetic nature and professionalism are unmatched. Which enables her to
provide not only the best physical care but also, very gentle and compassionate care.

Karen

Karen Davies

Job Title: Placement Officer Joined: 2020

Karen joined our team in 2020. Her previous role was as a
Discharge Officer for the NHS at St George's Hospital. Her prior experience has equipped her well for her career at
St Mary’s. Her role is to ensure new and existing residents have a smooth transition into the home as well as
supporting families and residents throughout their stay.

Priscilla

Priscilla Chibanda

Job Title: Home Manger Joined: 2018

Priscilla has vast experience in the care industry, with over 40 years of Nursing expertise under her belt.
She has previously served in directorial and management
positions at other care homes. Her main objective is to ensure that the highest standards of care are continued to be met within the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Mary's Care Home to verify any information. View our terms and conditions. St Mary's Care Home has an Enhanced Service - more info.