St Mary's Care Home

3 Tooting Bec Gardens, Streatham, London SW16 1QY
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9.9 53 Reviews
  • St Mary's Care Home, London
St. Mary’s Care Home is a privately owned 86-bed purpose-built care home, located in a quiet setting off a residential road in Streatham, South London. The Home provides specialist nursing, residential and dementia care.

All bedrooms are tastefully and comfortably furnished with television, telephone points and 24-hour nurse call system – many are en-suite, some with showers. Residents are encouraged to personalise the bedroom.

Food is cooked freshly on site by the in-house chefs and meals are served either in the spacious dining room, within each wing, or the residents’ own room as preferred.

The home boasts a reminiscence room, a hairdressing salon, a sensory room, 2 private gardens and its own cinema and a residents' pub.

St Mary's runs a varied activities programme for the residents, managed by two coordinators, using the courtyard and garden when the weather is good.

Established in 1931, initially to care for nuns from the adjacent church of the English Martyrs, some of the walls of which form part of the much-extended home, St Mary’s has a beautiful private chapel for services and private prayers.

In January 2022 the Care Quality Commission (CQC) gave St Mary’s a 'good' inspection rating across all five categories and overall.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • St Mary's Care Home

Person in charge

  • Priscilla Chibanda (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (82)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (64)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Visits available, Lateral flow Test required and Testing available on site in POD.

Parking

  • Private Parking available on site

St Mary's Care Home Reviews (53)

9.9

St Mary's Care Home has a Review Score of 9.9 (9.941) out of 10, based on 20 reviews in the last 2 years.
Over all time St Mary's Care Home has 53 reviews.

Overall Experience
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Date Published
  • 53
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Reviewer Connection to St Mary's Care Home
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  • 2
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  • 1
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Total of 53, showing 41-53
Review from Dan N (Son of Resident) published on 21 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the lockdown, the staff have been wonderful throughout. Each patient is treated as their own mothers or fathers - my mum couldn't have been in a better environment for her well being. The rooms are kept tidy and smell decent. They are never any mad rushes to clean the rooms or my mum because
they don't know when I am visiting. I can come at any time, everything is spick and span. Well done to all the staff.
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Review from Veronica B (Resident) published on 2 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and carers at the home are fabulous, very caring and attentive. The home is clean and today; the garden is well kept.
During this lockdown, management and the whole team of staff have been second to none in their care of all the residents and service users.
This is an excellent home and
would definitely recommend to friends and family.
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Review from M M (Wife of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband came into this care home from hospital during the pandemic. He has been here for over three months. he has been well looked after in difficult circumstances relating to the virus we are very grateful to all the staff for everything they do.
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Review from J Y (Daughter of Resident) published on 21 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my father has been here (8-months), my sister and I have been so comforted to know that he is so well looked after. Thank you to all the staff!
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Review from V A (Son of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found staff friendly and watched how one carer connects and interacts with residents. Nurses, carers and office staff are very friendly and helpful.
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Review from Pamela D (Daughter of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St Mary's is 5 stars plus. Is an excellent nursing/care home. The staff are all professional and also very kind. Nothing is too much trouble for any of the staff. All are very helpful.
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Review from I G (Daughter of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Upon my father's admittance, I have been extremely happy with his care.
He has been treated with dignity, the staff are very caring, polite and understanding with their clients.
The activities offered are excellent.
Staff continue to help all service users remain engaged within the setting of the
home.
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Review from Gloria N (Sister of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is living in the home. The staff are extremely good and very friendly.
I would recommend anyone who asked me.
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Review from Joseph A (Brother of Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is admitted into this home. Staff and activities have been perfect. My brother is well looked after and we are very happy.
Thank you.
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Review from Ana L (Daughter of Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father lived here for 5 years plus and was treated well. I am happy to say I was very pleased with his care here. They did their best in everything.
Thanks.
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Review from T A (Daughter of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home is very welcoming, generally kept clean and staff friendly. The person in charge of the activities is phenomenal, caring and always present.
Unfortunately, the change of care staff is disappointing, as makes continuous care difficult, especially for those with dementia, like my mother.
Food standard
is satisfactory and could always be improved.
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Review from Brian H (Husband of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No complaints about St Mary's Care Home.
All staff and the management are very good and caring to all the patients in the home.
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Review from Marina A (Sister of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the care my sister is receiving. She is treated with respect all the time.
All the staff are very welcoming.
She is always encouraged to get involved in activities and as a result, is now much happier.
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Current Review Score: 9.9 (9.941)

Overview of Review Score

The Review Score of 9.9 (9.941) out of 10 for St Mary's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.941 for St Mary's Care Home is calculated as follows: ( (227 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 239 Ratings = 4.941
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Mary's Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (3)

Clarissa

Clarissa Valerie

Job Title: Clincal lead Joined: 2017

Clarissa has been part of the St Mary's family for over 6 years. She is entirely devoted to maintaining the welfare of
every resident at St Mary’s. Her empathetic nature and professionalism are unmatched. Which enables her to
provide not only the best physical care but also, very gentle and compassionate care.

Karen

Karen Davies

Job Title: Placement Officer Joined: 2020

Karen joined our team in 2020. Her previous role was as a
Discharge Officer for the NHS at St George's Hospital. Her prior experience has equipped her well for her career at
St Mary’s. Her role is to ensure new and existing residents have a smooth transition into the home as well as
supporting families and residents throughout their stay.

Priscilla

Priscilla Chibanda

Job Title: Home Manger Joined: 2018

Priscilla has vast experience in the care industry, with over 40 years of Nursing expertise under her belt.
She has previously served in directorial and management
positions at other care homes. Her main objective is to ensure that the highest standards of care are continued to be met within the home.

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