Chestnut Manor Care Home

63 Cambridge Park, Wanstead, London E11 2PR
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9.7 42 Reviews
  • Chestnut Manor Care Home, London
Chestnut Manor offers luxury living alongside high quality care, from residential, dementia and more complex nursing requirements, within opulent surroundings and facilities.

Short term private respite care provision is available via a pre-booking system. Minimum 2 weeks stay is required to guarantee availability. Please contact the Home Manager for more information.

The caring and compassionate team believe that life is to be loved, and are committed to getting to know each individual, what’s important to them, their likes and dislikes and creating a warm welcoming family community.

Maintaining personal lifestyle wellbeing choices is paramount at Chestnut Manor, and the extensive engaging activities programme alongside the provision of a cinema, café, hair and beauty salon, spa bathrooms, library, private dining area and a multi faith room enhance residents' day to day living.

Re-designed and built in 2021, each floor has a unique identity bringing the outside in, with spacious light corridors, circular pathways with focal areas, a variety of social lounges and sensory spaces. It was voted a Top 20 Care Home in London 2023 on leading review site, featured in Knight Frank Luxury Care Guide 2023 and was awarded Finalist in Pinders Healthcare Design Awards 2023.

In-house professional chefs create nutritious multi-national menus, which can be enjoyed in the social dining rooms or in the privacy of one’s bedroom.

Chestnut Manor truly offers the ultimate in luxury living in the heart of Wanstead. The team look forward to helping you with your care enquiry.

Follow the home on Facebook to get a flavour of some of the wonderful initiatives and activities organised.

You are warmly welcomed to join Chestnut Manor for a Taster Day experience, where you can take part in daily activities, enjoy a complementary lunch, explore the facilities and meet the team to discuss your care needs.
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Care Provided by Chestnut Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1950

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

These prices are only a guideline, please contact Chestnut Manor Care Home to find out the exact price for your requirements.

Contact Chestnut Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Chestnut Manor Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Marion Wak-Williams (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 4

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • Limited on-site parking is available

Chestnut Manor Care Home Reviews (42)

9.7

Chestnut Manor Care Home has a Review Score of 9.7 (9.749) out of 10, based on 15 reviews in the last 2 years.
Over all time Chestnut Manor Care Home has 42 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Chestnut Manor Care Home
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Total of 42, showing 21-40
Review from Vicky B (Daughter of Resident) published on 16 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Now that a few months have passed, I wanted to write and say thank you so much for taking such very great care of my mother. You looked after her so well for the short time she was with you, you were professional, friendly and endlessly welcoming to her and the whole family. You gave us hope and comfort
at a difficult time. We all loved your home, the staff and the nuns, and are so sad that we did not have time to get to know you all better. Heartfelt thanks and 100% recommendation from our family.
Reply from Laura Davey, Marketing Executive at Chestnut Manor Care HomeThank you for your kind comments. We are pleased to know you found hope and comfort during a difficult time and that you loved our home. The team at Chestnut Manor will be grateful for your lovely words. Thank you once again.
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Review from Brigitte B (Power of Attorney of Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Acting as POA for a friend who now resides at Chestnut Manor, it was imperative to ensure that our decision to place her there was the right one, particularly after having experienced the decline of care in her previous care home and the contrast is amazing. The facilities at Chestnut Manor are exceptional,
house keeping is of the highest standard and the staff couldn't be praised more for the care and attention which our friend now receives. The staff is not only very professional, but also treats its residents with utmost compassion and dignity, which is so important for the well-being of each individual. Our friend has visibly improved so much - both in appearance and overall generally. The staff couldn't be more attentive and keep us informed at all times, which is extremely reassuring and gives us peace of mind knowing that we undoubtedly made the right decision placing her under Chestnut Manor's care. Thank you to all the staff for all you do - we really appreciate it!
Reply from Laura Davey, Marketing Executive at Chestnut Manor Care HomeThank you very much for taking the time to leave such a positive five star review. The hard working team at Chestnut Manor will be thrilled to read these kind and reassuring words. Our belief here at Westgate Healthcare is that everybody deserves person-centred care and that emotional, psychological, physical and medical needs must be met with the utmost care and compassion. Thank you.
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Review from Susan C (Daughter of Resident) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
For us, Chestnut Manor is a very different experience to other care homes. Firstly, the decor is more akin to a 4-star hotel. The environment and staff were immediately welcoming and soothing, which was a great comfort to us at a difficult time.
Our mum was received at Chestnut on discharge from the
hospital, following a nasty fall at another care home where she was receiving respite care. Her injuries were life-changing and we were finding it very difficult to cope. Our confidence in the care system was low. That changed in an instant at Chestnut from her assessment, her intake, up until now, Mum has received first-class care. Every member of staff treats Mum with compassion, understanding and dignity.
Care is tailored to her individual and changing needs. Nothing is too much trouble, for Mum or us. Ironically, although she is very unwell, Mum looks better than she has in a long time. This is holistic compassionate care at its very best.
I wish it was the standard, not the exception.
Reply from Sarah Williams, Marketing Manager at Chestnut Manor Care HomeOn behalf of the team at Chestnut Manor, thank you for your wonderful review and comments. We are proud to hear that your experience at Chestnut Manor has changed your confidence in the care system. The team are always available to provide support and offer a caring, compassionate approach to all.
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Review from Harkamal K (Sister-in-law of Resident) published on 7 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother-in-law received palliative care at Chestnut Manor in January 2023. Despite having several complications with his ailing health, no request was too difficult for the wonderful staff at Chestnut Manor. They looked after him and all of us during a very difficult time, we will never forget the
compassion shown by the floor team and also everyone else we encountered.
Reply from Laura Davey, Marketing Executive at Chestnut Manor Care HomeThank you for your kind review. The team at Chestnut Manor will be pleased to hear your brother-in-law received compassionate care at a very difficult time. Our aim is to always deliver first-class care to all our residents. Thank you once again.
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Review from Michael S (Son of Resident) published on 25 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always attentive. Friendly atmosphere. Knowledgeable in the service they provide. The care team are always attentive to Mum's needs and benefits well from the care she receives. Always know that Mum is being well cared for. Top-end care home and always lovely to visit.
Reply from Laura Davey, Marketing Executive at Chestnut Manor Care HomeThank you for your kind words about our team and home. We are very pleased to hear that Mum benefits well from the care she receives. We are proud of our team who are always attentive and knowledgeable in the services they provide. Thank you.
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Review from Lynne W (Next of Kin) published on 30 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been in Chestnuts Manor Care Home since August last year. She is a 95-year-old lady. The care she has received has been exceptional. The staff are very attentive. There is always some sort of activities each day for her to go to if she is up to it. I, myself, have had a good rapport with
the manager as well as the staff. It is a high standard of cleanliness. The food is very good also. I cannot praise the home enough.
Reply from Sarah Williams, Marketing Manager at Chestnut Manor Care HomeThank you for your wonderful feedback, the Chestnut team will be pleased to hear all your positive comments and take great pride in providing first-class care.
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Review from David J (Son of Resident) published on 26 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the spring, my mother had a whole series of medical problems, ranging from pneumonia to repeated bouts of cellulitis. During this time, between hospital visits, she stayed for several weeks at Chestnut Manor Care Home. I can’t speak highly enough of the staff who gave my mother first-class care during
her stay. When some of the health issues flared up again, they dealt with it with tremendous resourcefulness and persistence. The result was my mother was seen very promptly by doctors (including one visit in the middle of the night) and was able to start on her medication within about twenty-four hours or less. My mother benefited enormously from her time at Chestnut Manor. It gave her a chance to literally get back on her feet. At the same time, she realised she wasn't quite ready to go into permanent residential care. Now, she is back in her own home and doing well. The whole family are delighted she has been able to resume the life she knows and enjoys. Long may it continue!
Reply from Sarah Williams, Marketing Manager at Chestnut Manor Care HomeThank you very much for your kind words regarding your mother's short-term stay at Chestnut Manor Care Home. The team will be pleased to hear that the care she received was first-class and that she has been able to resume the life she knows and enjoys now she is back in her own home. Wishing you all the best.
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Review from Darryl S (Son of Resident) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a trial two-week stay towards the end of last year, my mother made the permanent move to Chestnut Manor Care Home in February. She has had health issues since she moved in and the nursing care she has received has been excellent. The care and love that the staff have for all the residents is beyond
doubt and it gives you peace of mind knowing that. There is a constant program of activities and everyone is made to feel part of them, even if they are restricted on just how much they can take part. The food and options are amazing and in line with a quality restaurant and that includes presentation and service. We actually call it the hotel when we talk to Mum because to us it's more like a luxury hotel than a care home. Forget all the pre-conceived ideas of what a care home is because this is the future and the model everyone else will be aiming to copy, just because you get old there is no reason why you should not still enjoy life and Chestnut Manor does everything they can to make that happen.
Reply from Sarah Williams, Marketing Manager at Chestnut Manor Care HomeThank you for your very kind, heart-warming review, we are pleased that your mother is receiving the care she deserves and that you have peace of mind. Our team are honoured to receive such amazing feedback, they are always on hand to offer their support, please do not hesitate to contact them with anything you may need.
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Review from Paul E (Son of Resident) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care, friendliness and love shown to my Mum never ceases to amaze and please me. All staff, without exception, are always willing to go that extra distance to do or provide what is needed at any time. I have witnessed the playfulness between my Mum and the carers and I can tell she is very fond
of them. I think all the residents are so lucky to have such a great team supporting them. As a relative, I certainly feel it and can always relax in the knowledge that Mum is getting first-class care at all times.
Reply from Sarah Williams, Marketing Manager at Chestnut Manor Care HomeThank you so much for your lovely comments, we are pleased to hear your mum has a good relationship with our carers and is getting the support and care she deserves.
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Review from Philip M (Son of Resident) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father recently took up residence in Chestnut Manor Care Home shortly after being diagnosed with dementia and Alzheimer's. Dad was living a totally confused life, struggling to cope with living alone whilst trying to hold on to his independence. We, as a family, wanted the very best for him and
senior staff from the home assessed him in his own home and were wonderful with both Dad and the family. We call Chestnut Manor a hotel, but in fact, it's probably better than that. Residents are afforded every luxury possible with nothing too much trouble. His food is first-class, a three-course lunch is even served with wine if desired. He has a comfortable, clean room with a lovely view of the garden, the chance to sit and play board games and even a shower at 02:30 should he wish! The management are always on hand to discuss how Dad is settling in and offer excellent advice on how to deal with our new dad and answer those sometimes strange questions which are asked. Dad couldn't be in a better place.
Reply from Sarah Williams, Marketing Manager at Chestnut Manor Care HomeThank you for your kind comments and review, we are pleased to hear that Dad is receiving the care and support he deserves. The team are always on hand to offer their support and advice, please do not hesitate to contact them with anything you or your loved one may need.
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Review from Helen S (Sister of Resident) published on 5 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I live in Northern Ireland and visited my sister last week for the first time since she came to the care home. I was very pleased to witness the good care she is receiving from the kind and loving staff. My husband and I visited three afternoons and were made very welcome, joining the residents in the
lounge and observing the activities you have each day. I know my sister can be difficult and uncooperative but I have seen how your staff deal kindly with her. I don't know when I will be able to get over to visit her again but I am very happy to know she is being well looked after.
Reply from Sarah Williams, Marketing Manager at Chestnut Manor Care HomeThank you very much for your review and feedback, the team at Chestnut appreciate your comments and look forward to seeing you soon.
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Review from Jacqueline B (Sister-in-law of Resident) published on 18 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister-in-law has been quite poorly, she is having the best care in Chestnut Manor Care Home, every time we visit she is being treated with such care and kindness. She came to the care home from another care home, was a bit dubious about the move but what a wonderful place. We can relax knowing she
is content. Thank you to all staff on the first floor.
Reply from Sarah Williams, Marketing Manager at Chestnut Manor Care HomeThank you for your very kind, heart-warming review, we are pleased that your sister-in-law is receiving the care she deserves and that you are able to relax knowing she is happy. The team are always on hand to offer their support, please do not hesitate to contact them with anything you may need.
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Review from Mark S (Son of Resident) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The floor three team are amazing. The care and support given to my mum is number one.
Reply from Sarah Williams, Marketing Manager at Chestnut Manor Care HomeWe are pleased to hear that the care and support Mum receives is number one, the floor three team thank you for your comment.
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Review from Paul S (Son of Resident) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home and has great staff, the home is more like a 4-star hotel. Great carers, cannot find fault with the home and staff. The food is lovely and of great taste. The rooms are lovely and warm. Again, have to say it's a great home with great vibes.
Reply from Sarah Williams, Marketing Manager at Chestnut Manor Care HomeThank you for your wonderful review, the team truly appreciate your feedback and are always at hand to support all residents and families in their care.
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Review from Emma W (Niece of Resident) published on 24 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Chestnut Manor Care Home in Wanstead is a different league! Blown away from our first visit, we asked if myself and my mum could move in. My uncle did a month's trial to see if he felt comfortable and if the care home found him suitable for permanent residency. Our first visit made me shed a tear of
joy, my uncle was the happiest I'd seen him. He was more with it, being more talkative and had more energy/excitement. We believe this was due to him having regular meals and being hydrated. As well as the company from the carers, nurses and other residents, his own beautiful, well-sized room with a large TV and en-suite. The care home was rebuilt over five years, opening in September 2021. The level of detail, practical needs, space, facilities, every room having its own en-suite and interior design, everything has been so well thought of. The support and care from everyone, from receptionists, carers, nurses, laundry, management and everyone working here is so dear and honest!
Reply from Sarah Williams, Marketing Manager at Chestnut Manor Care HomeWe are humbled by your review and appreciate your kind words regarding our home and team members. We are happy to hear that your uncle is happy and receiving the care and support he deserves. Thank you for sharing your experience.
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Review from H P (Power of Attorney of Resident) published on 18 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The person for whom I hold power of attorney has been at Chestnut Manor Care Home only a few weeks but already calls it home and is not even interested in visiting her old home to pick out things she wants to keep. She feels safe and well cared for. My experience of the staff has been very positive
and they are making every effort with an old lady who can be rude and quite difficult. She's less anxious than she was at home and is eating much better. Her room and the building as a whole are very clean and there is no hint of a smell. I always receive a warm welcome from the reception staff and everyone I encounter is friendly and helpful. It's a great relief to me to know that she's receiving such good care and is happy.
Reply from Melissa Lawrence, Marketing Executive at Chestnut Manor Care HomeThank you for leaving this lovely review! We truly appreciate your feedback and feel honoured that your connection calls our home her home too! We look forward to making more memories with her. Thank you again!
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Review from C M (Daughter of Resident) published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved my mum to Chestnut Manor Care Home in early December. She has been there a month now and has settled very well despite having Alzheimer's and vascular dementia. The care home is spotlessly clean with excellent facilities. The staff are friendly and very efficient. Mum always looks fresh and
clean and is enjoying the food and activities. I couldn't wish for her to be in a better place. She is very well looked after here.
Reply from Melissa Lawrence, Admin at Chestnut Manor Care HomeThank you for your kind review. We're pleased that mum has settled and that you find our home "clean with excellent facilities". It's a pleasure looking after mum, and we are grateful for any further feedback and suggestions to enhance our service. Please provide this to the manager.
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Review from C T (Sister of Resident) published on 24 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our eleven sisters have been at Chestnut Manor Care Home for just four weeks. A great deal of care and attention has been given to them all during this settling in period. All the staff have been attentive to physical and spiritual needs and given generously of their time. Special thanks go to the "activities"
staff who do all they can to plan interesting and engaging activities.
Reply from Cara Zaleski, Marketing Manager at Chestnut Manor Care HomeThank you for your lovely review, Colette. Our team at Chestnut Manor Care Home will be so pleased to hear your feedback, as they take pride in making sure all the needs of their residents are met with care and attention. We are here to support you with anything you may need. Best wishes.
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Review from Alice M (Sister of Resident) published on 19 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Eleven of our sisters moved there. I visit regularly. I find the sisters well looked after and the staff attentive and kind. They are also most respectful of the sisters watching mass on television.
Reply from Lesley Loizou, Customer Relations Manager at Chestnut Manor Care HomeThank you so much for your kind words, we will make sure our staff receives your feedback. We are delighted to have all the sisters living with us, they are a joy for us to take care of.
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Review from C K (Relative of Resident) published on 8 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is exceptional in so far as it is alert to all the needs of the patients.
Reply from Lesley Loizou, Customer Relations Manager at Chestnut Manor Care HomeMany thanks for your kind words, we will pass on your comments to our staff who work so hard to ensure that our residents receive the care they need and go over and above to exceed their expectations.
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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Chestnut Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.874 for Chestnut Manor Care Home is calculated as follows: ( (157 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 175 Ratings = 4.874
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Chestnut Manor Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 07 Mar 2026

Please call the home directly to find out about bed vacancies.

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Awards / Recognitions (17)

Meet the Team (2)

Valentina

Valentina Niculae

Job Title: Deputy Manager Joined: 2025

Valentina is proud to be part of the team at Chestnut Manor. She qualified as a Registered Nurse in 2005 and has over 10 years of experience in the UK care home sector, having worked as a Nurse, Unit Manager, Clinical Lead, and now Deputy Manager. In her current role, Valentina focuses on the clinical leadership of the home, overseeing the care team to ensure high standards of care are consistently delivered. She works closely with the Home Manager to support daily operations, mentor staff, and maintain compliance with all relevant regulations. Her priority is to ensure that residents receive the highest quality of care in a safe and supportive environment.

Marion

Marion Wak-Williams

Job Title: Home Manager Joined: 2025

Marion is a dedicated Care Home Manager with over 22 years’ experience in the care sector. She began her career as a registered nurse in the NHS and has since gained extensive experience across a range of roles, from Deputy Manager to Home Manager, giving her a strong understanding of both clinical care and leadership. Marion is deeply passionate about providing high-quality, compassionate care and creating a welcoming, homely environment where residents feel safe, valued, and respected. She is an End-of-Life Champion, Mental Health First Aider, and has a strong commitment to dementia care, supporting residents and families with empathy and professionalism.

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