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Harts House Care Home

Harts Grove, Woodford Green, London IG8 0BF
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Mum chose this home and she certainly chose well. A big thank you to all the staffA W(Daughter of Resident/Service User)
Harts House Care Home, Woodford Green
We have been really pleased with the quality of care. All the staff are kind, compassionateL L(Daughter of Resident/Service User)
Harts House Care Home, Woodford Green
Clean rooms and a very calm and relaxing environmenE R(Husband of Resident/Service User)
Harts House Care Home, Woodford Green

Harts House has well-trained, experienced staff who strive to provide a high standard of nursing, residential and dementia care.

They’re here when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation, to experience what their home’s like before moving long-term, or to simply relax. Whatever the reason, their doors are open.

The home provides accommodation designed with comfort...  

Care Provided by Harts House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,465From £1,610
Residential Dementia CareFrom £1,415From £1,555
Nursing CareFrom £1,600From £1,760
Nursing Dementia CareFrom £1,650From £1,815

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Harts House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Louise Keegan (Interim Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: -1

Room Information

  • Single Rooms (60)

Visiting

  • We’re half a mile from Woodford tube station, which is on the Central Line. If you’re driving, we’re less than two miles from where the North Circular meets the M11.

Parking

  • On-site parking available.

Harts House Care Home Reviews (63)

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8.9

Harts House Care Home has a Review Score of 8.9 (8.888) out of 10, based on 9 reviews in the last 2 years. Over all time Harts House Care Home has 63 reviews.

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Review from Linda B (Daughter of Resident) published on 21 September 2020 Submitted via Website
Overall Experience

My step-father has been at Harts House for 3-years. I know that he is very happy there. He is very well looked after. If he has any problems, they do their very best to help him, and he trusts them to do so. I also trust the staff to look after him, and that has enabled me to live abroad for the last 2-years popping back every so often to see him. He is always smart and very well kept, which is important to him. Much to our dismay, we thought we might have to move him to another home, but the staff moved heaven and earth to keep him there which I will be eternally grateful for. Whenever I visit, the staff always have a smile and stop to chat about my step-father and how he is. We can’t ask for anything more!

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Harts House Care Home

We really appreciate you taking the time to leave us such lovely comments. Thank you for your feedback.

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Review from Jennie W (Daughter of Resident) published on 18 September 2020 Submitted via Website
Overall Experience

My Mother has been in care at Harts House since 2018, and she reached the grand age *** off in April. Due to lockdown, we had to cancel her party, but we’re not disappointed as the staff made the day very special. Decorated her room and made her the most beautiful cake. She had a wonderful time. Harts House is a very happy home, and all the staff are wonderful and very caring. They are attentive at all times, and I know she has formed a special bond with all the carers, nurses, administration and activity staff. The family and I would like to thank everyone at Harts House for working so hard in keeping the home completely COVID free and especially giving Mum a very happy life in her doting years.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Harts House Care Home

We really appreciate you taking the time to leave us such lovely comments.

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Review from R B (Daughter of Resident) published on 18 September 2020 Submitted via Website
Overall Experience

My mother has been a resident since 2016 due to advanced Alzheimers. We, as a family, are so happy that Mum receives excellent care and attention from all the staff. She particularly enjoys the daily activities. Mum is a fussy eater, but they go out of their way to find something she likes. The management is visible and approachable and holds regular meetings with residents and relatives although not at the moment. Harts House acted quickly and efficiently during the pandemic, and the staff are working flat out to keep it clear, which we all appreciate very much. A big thank you to you all.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Harts House Care Home

Thank you for taking the time to leave your review. We really appreciate the praise.

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Review from Diane M (Niece of Resident) published on 11 February 2020 Submitted via Website
Overall Experience
My aunt moved into Harts House for end of life care from November 2019 until she passed away in January 2020. She did not want to leave her flat but Harts House was by far the best place she could have wanted to be in. She was on the mezzanine level there and family and close friends could not fault the care she received. The staff really do go that extra mile to make their residents feel valued and we can never thank them enough for their professionalism and amazing work. The home is a beautiful historic building and my aunt could almost imagine herself at a country house hotel! She thought the food was excellent, she enjoyed her trips to the onsite hairdresser, her afternoons of entertainment in the lounge and the quiet times in her beautiful room.

Again, thank you all so much. You made a sad time as bearable as it could be and we will never forget that.

Reply from Greta Narbutaityte, Customer Adviser at Harts House Care Home

We are very saddened about your loss. Please let us know if there is anything else we can do for you or your family.

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Review from R P (Resident / Service User) published on 20 August 2019 Submitted via Postal Card
Overall Experience
Was there only four weeks for respite care which was beneficial. There was a pleasant atmosphere throughout the house and, in general, a good quality of staff who were most caring.

My critical points relate to things like the whiteboard giving the name of the nurse in charge and carers for the day not kept up to date; some laxity in the timing of giving medication; and each day although the food was good, there was much wastage as portions were huge!

Reply from Greta Narbutaityte, Customer Adviser at Harts House Care Home

Thank you for your feedback. We will discuss your feedback with the home’s manager to help us continually improve our service.

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Review from M C (Sister-in-law of Resident) published on 6 August 2019 Submitted via Postal Card
Overall Experience
A home where residents are treated with respect and dignity by all who come into contact with them.

The is a warm and friendly attitude extended to family members and requests or issues raised are dealt with professionally.

Reply from Greta Narbutaityte, Customer Adviser at Harts House Care Home

Thank you for taking the time to leave such a lovely review.

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Review from Elisabeth P (Respite Resident) published on 11 June 2019 Submitted via Postal Card
Overall Experience
I stayed at Harts House for respite care for four weeks in April 2019.
I found the care of an excellent standard, the whole building of high excellence.

While I was in residence, the entertainment facilities were suspended due to a virus but the few I experienced were set at just the right level for the residents.

Reply from Greta Narbutaityte, Customer Adviser at Harts House Care Home

Thank you for your feedback. We are disappointed you did not get to experience our activities to the full capacity, however, we do appreciate you trusting us with your care and hope you made a full recovery.

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Review from John P (Power of Attorney of Resident) published on 7 June 2019 Submitted via Postal Card
Overall Experience
Positives:

Warm and safe environment. Good facilities for those fit enough to use them.

Negatives:
Management - poor advice, nothing followed up (needs continuous prompting eg finance, care).
Care/support - patient often unkempt, poor care of finger/toe nails, poor hygiene at times.
Communication - no joined-up approach between hospital/GP/patient and nursing staff (patient 'falls down the middle').
Food - significant weight loss over the past 6 months by the patient. This should have been noted by the care staff that the patient's food was often not eaten.

Correspondence - sometimes gets misplaced.

Reply from Greta Narbutaityte, Customer Adviser at Harts House Care Home

Thank you for taking the time to leave your review. We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?

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Review from B B (Sister of Resident) published on 31 May 2019 Submitted via Postal Card
Overall Experience
My sister has been at Harts House Care Home for 18 months following a fall at home. Since arriving at Harts House she has been cared for and made comfortable. There are numerous events/activities for the residents which are optional for them to participate in.

The level of care is very good and we can relax knowing she is safe and looked after.

Reply from Greta Narbutaityte, Customer Adviser at Harts House Care Home

Thank you for taking the time to leave your review. We are delighted to hear your sister is enjoying her time with us and that you can feel at ease with her in our care. Please let us know if there is anything else we can do for you or your sister.

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Review from Anne F (Sister of Resident) published on 2 January 2019 Submitted via Postal Card
Overall Experience

Excellent loving staff. Staff unstinting with the time they give patients. Not impressed with G.P. but since then my sister has seen other G.P's who seem more aware of her cancer problems.

Reply from Greta Narbutaityte, Customer Adviser at Harts House Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from Jane D (Niece of Resident) published on 31 October 2018 Submitted via Postal Card
Overall Experience

My auntie stayed at The Grange on respite. I found the home very friendly and the staff were very approachable, any concerns were answered efficiently. I felt I had made the right decision for my auntie as soon as I entered the home, it just felt the right place for her. The manager was very involved with the residents. The activities in The Grange are excellent and there is something going on every day for everyone to join in a good range of activities.

Reply from Josephine Gaupholm, Customer Adviser at Harts House Care Home

Thank you for your review of Harts House Care Home. We are pleased to hear that you and your auntie have had a positive experience at the home and appreciate your comments regarding the home being friendly and staff being approachable. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from M C (Daughter of Resident) published on 4 October 2018 Submitted via Postal Card
Overall Experience

This facility ticks all the boxes as far as my father is concerned. Both he and my family have been treated with care and compassion especially by the management team who are first class. My Dad has been here only 2 weeks yet we already feel part of the very special family. Thank you to all staff at Harts House.

Reply from Josephine Gaupholm, Customer Adviser at Harts House Care Home

Thank you for your review of Harts House Care Home. We are pleased to hear that you and your dad have had a positive experience at the home and appreciate your comments regarding the care and compassion shown towards your father and family. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from S N (Resident / Service User) published on 9 August 2018 Submitted via Postal Card
Overall Experience
From the moment I arrived, I felt very much at home due to the hospitality staff who were extremely welcoming, efficient and helpful.
The nursing staff are always available when needed day and night.

I would highly recommend Harts House to others.

Reply from Gabriella Mills, Customer Adviser at Harts House Care Home

Thank you for your review of Harts House Care Home, we are pleased to hear that you were well cared for during your stay with us. We appreciate your comments on the staff and will share your feedback with the care homes manager. The Bupa Customer Care Team.

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Review from Y L (Daughter of Resident) published on 8 June 2018 Submitted via Postal Card
Overall Experience

I am delighted with the care my mother has at Harts House. All the girls are delightful and professional. Entertainment, food and facilities are excellent.

Reply from Gabriella Mills, Customer Adviser at Harts House Care Home

Thank you for your review of Harts House, we are pleased to hear about your positive experience and appreciate your comments of our staff. We are happy to hear that your Mother is well cared for and will share your review with the care home's manager. The Bupa Customer Care Team.

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Review from Martin T (Brother of Resident) published on 21 May 2018 Submitted via Postal Card
Overall Experience

Harts House is one of the finest homes I have ever visited. The care, food and activities are all excellent and I am sure my Sister will wish to live there permanently.

Reply from Holly McGough, Customer Adviser at Harts House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will share these with the home's manager. The Bupa Customer Care Team.

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Review from I C (Son of Resident) published on 20 June 2017 Submitted via Postal Card
Overall Experience
My mother was transferred to Harts House from a hospital in Margate for palliative care.
We have found the home to be very welcoming and are very pleased with every part of the home.

The staff are exceptional on the mezzanine floor and the care overall has been wonderful.

Reply from Jayne Duck, Customer Services Administrator at Harts House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Sally (Daughter of Resident) published on 16 March 2017 Submitted via Postal Card
Overall Experience
My father has been a resident in Harts House Care Home for palliative nursing care having been discharged from hospital two weeks ago. My mother, sister and I are very impressed with the care dad is receiving. He is treated kindly and with dignity in what are distressing circumstances. All the staff are professional, kind and caring to us as well as dad. We know he is in safe hands.

I would not hesitate to recommend Harts Houe Care Home.

Reply from Emily wilson, Customer Service Administrator at Harts House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from K P (Son of Resident) published on 16 January 2017 Submitted via Postal Card
Overall Experience

Mum thinks that overall her experience is very good. She sometimes finds the food, not to her liking. She likes the way that the staff banter with her, and allow her privacy.

Reply from Rose Pickering, Customer Service Administrator at Harts House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Joyce W (Resident / Service User) published on 12 January 2017 Submitted via Postal Card
Overall Experience

Satisfied

Reply from Rose Pickering, Customer Service Administrator at Harts House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Paulette (Daughter of Resident) published on 15 November 2016 Submitted via Website
Overall Experience

Having looked at numerous care homes for my then 90-year-old mother in 2013, we found Harts House Care Home. The setting, gardens and welcoming attitude in addition to caring staff, mostly excellent meals and organised care plans for each resident resulted in our choice, one which we have not regretted. My mother is well cared for, warm, comfortable and happy as she can be in her "home from home". Her only sadness is that everything that she and my Dad worked for will be spent on her fees, sadly nothing can alter that. Thriftiness doesn't always pay!

Reply from Rose Pickering, Customer Service Administrator at Harts House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 September 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 09 August 2026

Harts House, a beautiful home based in North East London, warmly welcomes those in need of a range of residential and nursing care, including specialist Parkinson’s and dementia care.

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Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

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