Harts House Care Home

The well maintained grounds are a plus as are the larger than average rooms. The staff ensure that key events in the yearly calendar are celebrated and a wide range of activities are organised daily. Highly recommended.

Finally I really object to the home asking for raffle gifts etc. This is a BUPA facility and should be able to have a slush fund for this. A resident recently won a raffle and the bottle of drink had someone else's name written all over it and the seal was partial broken.

My husband came to Harts House for a two week stay in order to give me a respite break. I was worried that he might feel anxious amongst strangers and not be able to join in activities. As a result, I went in every day to check that he was okay. I needn't have worried. He quickly got into a routine and seemed happy with all the attention. Staff were very attentive to all residents. The food varied each day, and everyone's particular likes and dislikes were readily accommodated. Security was excellent.

I'm very happy with the care that he is receiving and all of the staff are doing a great job looking after him. The facilities and catering are perfect for his needs and always kept clean and tidy.

All staff from management to housekeeping are full of kindness and respect and contribute to a wonderful, friendly and caring environment. I highly recommend Harts House Care Home.

Kind caring staff always willing to help when & where they can.

Harts House is simply a fantastic care home. My cousin, who is 96 and living with dementia, is extremely well cared for. Her health and wellbeing has improved no end since she moved into Harts House. She is happy and lively, and has made friends. Every time I visit her she's nicely dressed, and being very well looked after. The staff keep in touch with me if they have any concerns about anything, and I feel without a doubt that they have her best interests at heart. I am so grateful for all that they do - thank you!

The staff at the home are really lovely and caring and very friendly. The food is very good and the building is a lovely setting.

My mother has been in the care home for over two years with severe dementia. When she first arrived, the staff and all of the senior managers had a no care attitude, in fact, the care home was beyond disgusting. Since Bupa appointed a new manager and deputy manager just over one year ago, the home is now amazing. The care has improved beyond all recognition and staff, at all levels, are much happier. Thank you Bupa for being able to bring Harts House Care Home up to a very high standard with the appointment of the new senior staff.

Granny looked well looked after and in good spirits when we visited. The staff were friendly and made time to interact with residents. The management was also attentive and listened to our opinions and suggestions. I was very pleased.

My nan was admitted a few weeks ago and the welcome we received was so amazing. The manager met us at reception and made us feel at home from the minute we stepped in. She escorted us to Nan’s room which was clean, neat, and inviting. All the staff are helpful and kind. I can see Nan is happy.

Great staff and well-managed home. Staff genuinely care for the patients. Was pleasantly surprised by the facilities and engagement of management at the home. Patients seem to be well cared for and look good.

Now it is boring with residents saying there is nothing for them in the lounge. Huge loss losing two key members who treated staff with kindness, respect and were committed.

The new manager has swiftly made improvements and this is reflected in the excellent care Mum is receiving. We are very grateful for her kindness and support, particularly in recent weeks.

Kind and caring staff who treated my wife with dignity and respect. Clean rooms and a very calm and relaxing environment.

I am so pleased with the care my mum has received at Harts House, both physical and emotional. The staff, including the new management team, are kind and thoughtful and are always looking at different ways to make my mum feel settled and at home. The entertainment team are brilliant and works really hard to keep the residents busy. My family has just received the most amazing support from the manager regarding an issue that was causing Mum huge distress. We are truly grateful for this. Mum chose this home and she certainly chose well. A big thank you to all the staff.

I am very grateful to you all for your professional help and compassion and for all you did for our family.

My mum was at Harts House Care Home for 2 weeks and I can’t fault the care staff and management. The home is clean and tidy. She joined in the activities that the care home provides and the food was great, Mum said 5 stars.

There is not enough dementia care specialist staff. Residents are left wandering. Night staff keep using incontinence pads on resident at bedtime when not needed - causing urine infections. Some staff are genuinely caring which adds reassurance of good care - need more staff like this. Meals are amazing and great grounds and buildings giving a good outlook for all to enjoy.

I made a formal complaint to Bupa who decided it was ok for the manager of the home to respond and Bupa themselves never got back to me.