Harts House Care Home, Woodford Green, London
Harts House Care Home, Woodford Green, London
Harts House Care Home, Woodford Green, London

Harts House has well-trained, experienced staff who strive to provide a high standard of nursing and residential care, convalescence, palliative care and respite. They also care for residents with dementia.

The home provides grand accommodation designed with comfort and relaxation in mind. Pleasing interior aesthetics including an art deco fireplace, an opulent main lounge and French windows can be enjoyed as well spacious en-suite bedrooms, each offering views of the landscaped gardens.

The home’s in-house chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at Harts House, staff discuss their personal preferences and dietary needs with them.

Residents can enjoy sociable mealtimes in one of the dining rooms, or in the privacy of one’s own bedroom. The home provides nutritionally balanced meals for residents and always offers both a cold and hot option at each mealtime.

There is a real sense of community at Harts House. They offer a seven day holistic weekly activities programme that incorporates creative, social, physical, musical, animal and recreational activities. There is always something going on, from monthly trips, themed events, seasonal parties, weekly ‘stay and play’ with the neighbouring pre-school to personalised one-to-one’s for residents if they prefer.

The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there is lots of exciting activities to get involved in.

The home also accommodates for all religious needs. A vicar visits the home on a monthly basis and the Rabbi attends for Shabbat.

To keep up to date with what is going on at the home, search Facebook 'Bupa UK (Harts House Care Home)'.

Group: Bupa Care Homes

Person in charge: Vikki Richardson (Home Manager)

Local Authority / Social Services: London Borough of Redbridge Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 61 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 61

Rooms with ensuite WC: 61

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Harts House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 06 Nov 2017

2 spacious en-suite rooms available offering nursing and nursing dementia care. The home is set within a quiet residential area surrounded by beautifully landscaped gardens, only a short walk from Woodford Green shops. We also offer respite care, please get in touch for more information.

Reviews

8.9 Harts House Care Home has a Review Score of 8.9 (8.873)

The Review Score of 8.9 (maximum of 10) for Harts House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Harts House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.463 for Harts House Care Home is calculated as follows: ( (56 Excellents x 5) + (46 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 108 Ratings = 4.463

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.41 Points relating to the number of positive Reviews for Harts House Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.2 positive Reviews (61 registered maximum number of service users ÷ 5). 5 Reviews ÷ 12.2 Target = 0.410

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Harts House Care Home?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Harts House Care Home

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Resident / Service User
    2

My mother was transferred to Harts House from a hospital in Margate for palliative care.
We have found the home to be very welcoming and are very pleased with every part of the home.
The staff are exceptional on the mezzanine floor and the care overall has been wonderful.

How likely would you be to recommend Harts House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Harts House Care Home responded to this review on 06 Jun 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My father has been a resident in Harts House Care Home for palliative nursing care having been discharged from hospital two weeks ago. My mother, sister and I are very impressed with the care dad is receiving. He is treated kindly and with dignity in what are distressing circumstances. All the staff are professional, kind and caring to us as well as dad. We know he is in safe hands.
I would not hesitate to recommend Harts Houe Care Home.

How likely would you be to recommend Harts House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Emily wilson, Customer Service Administrator at Harts House Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Mum is well cared for at Harts House, staff interact well with residents and families. Carers are well liked by residents.
Entertainment is well organised and well attended.
Seasonal decorations are always put up. Mum is happy here.

How likely would you be to recommend Harts House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Harts House Care Home responded to this review on 20 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Mum thinks that overall her experience is very good. She sometimes finds the food, not to her liking. She likes the way that the staff banter with her, and allow her privacy.

How likely would you be to recommend Harts House Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Harts House Care Home responded to this review on 13 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Satisfied

How likely would you be to recommend Harts House Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Harts House Care Home responded to this review on 12 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Having looked at numerous care homes for my then 90-year-old mother in 2013, we found Harts House Care Home. The setting, gardens and welcoming attitude in addition to caring staff, mostly excellent meals and organised care plans for each resident resulted in our choice, one which we have not regretted. My mother is well cared for, warm, comfortable and happy as she can be in her "home from home". Her only sadness is that everything that she and my Dad worked for will be spent on her fees, sadly nothing can alter that. Thriftiness doesn't always pay!

How likely would you be to recommend Harts House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rose Pickering, Customer Service Administrator at Harts House Care Home responded to this review on 14 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Much needed respite for both parents. They came home well rested and cared for. Staff were caring and supportive. Management went out of their way to be helpful.

How likely would you be to recommend Harts House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mother spent her last days here, in some very pleasant surroundings. The staff were on the whole friendly & approachable, a nice atmosphere for residents and visitors. The care she received was good; I would like to thank them very much for their help and understanding at this very difficult time for me, my dad and sister.

How likely would you be to recommend Harts House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

There is a pleasant atmosphere. One is given a choice of meals sometimes meat is a bit tough. We have breakfast and supper on a tray in our room and lunch in the dining room. There is a lounge, armchairs for activities on five days. One can sit in open at tables overlooking attractive well-kept garden. Shower twice a week- ones standards slip a bit. Meetings, residents, staff, management and relatives at regular intervals. There is camaraderie. It must be quite hard pushing us about in wheelchairs when necessary I can walk in any room using a stick. We have TV set in our room - Watch in bed until 10pm with round down or switched off.

How likely would you be to recommend Harts House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Harts House Care Home, Bupa Care Homes at Harts House Care Home responded to this review on 30 Sep 2015:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of the food served at one of our homes. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team on feedback@bupa.com so that we can give you a call you to discuss this feedback.

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Harts House Care Home