Community of St Mary at the Cross

94 Priory Field Drive, Edgware HA8 9PU
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9.6 28 Reviews
  • Community of St Mary at the Cross, Edgware
Henry Nihill House is registered to provide accommodation and nursing care for up to thirty people, some of whom have dementia, physical disabilities and mental health needs.

The service is located in a purpose-built block, on two floors with access to a front and back garden area.

The service adjoins the Anglican convent owned by the Community of St Mary at the Cross. It offers a service to people of all or no faiths.

Staff are kind, caring and patient and they treat residents with dignity and respect.

Risk assessments are in place to provide guidance to staff on minimising and managing risks.

High quality end of life care to people is offered to those receiving
palliative care.
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Care Provided by Community of St Mary at the Cross

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Community of St Mary at the Cross to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Community of St Mary at the Cross to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Community Of St Mary At The Cross
  • Voluntary / Not for Profit Owned

Person in Charge

  • Catherine Palmer (Director)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1991
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (30)

Visiting

  • Visitors are welcome from 10am to 8pm

Parking

  • Plenty of parking available in the on site care park.

Community of St Mary at the Cross Reviews (28)

9.6

Community of St Mary at the Cross has a Review Score of 9.6 (9.633) out of 10, based on 11 reviews in the last 2 years.
Over all time Community of St Mary at the Cross has 28 reviews.

Overall Experience
  • 25
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Date Published
  • 28
  • 4
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  • 11
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Reviewer Connection to Community of St Mary at the Cross
  • 12
  • 6
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 28, showing 21-28
Review from Terri P (Daughter of Resident) published on 5 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to Henry Nihill House from another care home, so I think I can say with respect and honesty how amazing this home is. I’m not one for leaving reviews, but I feel I have to express my gratitude for the care they are giving my mum and only wish my mum had come here sooner. Having to watch
my mum fade away to dementia is probably one of the most heartbreaking things I had to endure up to now. To watch with amazement the care and love they give to my mum in her final weeks or months lift my heart. My mum's needs are quite complex, and her behaviour can be quite challenging, but they treat her as if she is one of their family members, which is all you can ask for. The staff show such compassion, which is absolutely amazing and have picked me up when the sadness has been too much to bear. A truly calm, loving, caring, and the most important factor I feel a safe environment for anyone’s loved ones.
Reply from Catherine Palmer, Manager at Community of St Mary at the CrossThank you for taking the time to write a review for us. I will pass your feedback on to the team.
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Review from Stanley G (Son-in-law of Resident) published on 5 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law entered the home in extremely poor condition. When she decided for personal reasons to move on, she was almost back to her former self. We were very pleased with the care and attention she has received.
Reply from Catherine Palmer, Manager at Community of St Mary at the CrossThank you for your feedback. We are happy that your mother-in-law has recovered so well, and we wish her all the best.
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Review from Colette G (Daughter of Resident) published on 5 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident for a year now, and the standard of her care is first class. I truly believe we could not have found anywhere else with such lovely and dedicated staff. They go out of their way to support Mum, celebrate her successes and show concern on her bad days as her illness has progressed.
I was especially impressed to see how they prepared special simple food for Mum to tempt her to eat as her appetite all but disappeared. This is just one example of the nurturing care mum has received.
Mum went into the nursing home at the height of Covid with all the restrictions and difficulties it entailed, but the home still managed restricted visiting using the "pod" and kept the family updated at all times. This was a vital lifeline that I know other homes did not offer. Mum has particularly appreciated the spiritual side and the opportunity to attend services in the chapel, which is another special feature of Henry Nihill.
Reply from Catherine Palmer, Manager at Community of St Mary at the CrossThank you for your feedback; it is much appreciated.
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Review from Jeanette P (Daughter of Resident) published on 5 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was very happy living in this amazing care home where every member of staff was so lovely to my mum. She thought of some of them as family and everyone was so amazing in her last few days of her life, I couldn't have asked for more. I have two sons who now miss going to see everyone, as they
would make them feel so special.
Reply from Catherine Palmer, Manager at Community of St Mary at the CrossThank you very much for your review, we do appreciate it.
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Review from Richard G (Power of Attorney of Resident) published on 29 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I really couldn't be happier with the care provided for my friend who was a resident here for a number of years. It was his home, not an institution. He was well looked after in clean, safe and happy surroundings by staff who were friendly and positive. The convent added a strong spiritual layer of
care that enriched and supported his life to the end. I felt happy that I could entrust his care to these people knowing that they would always do their best for him, listen to him, anticipate his needs and support him with dignity.
Reply from Catherine Palmer, Manager at Community of St Mary at the CrossThank you for your review, we really do appreciate your feedback.
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Review from Liz M (Daughter of Resident) published on 25 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was here for over two years until his death in April and as a family, we could not have been happier with the care he received. He was always treated with dignity, respect, empathy and compassion. We were virtually daily visitors so saw the home continuously over two years and standards were
always maintained. The food was excellent, perfectly tailored to an older palate, and there was always music at mealtimes which made them a very happy occasion. The entertainment was great - they have a dedicated member of the team who does this and makes all the high days and holidays very special. The staff are amazing, they became an extended part of our family and when we were unable to visit dad in his last few weeks we had the comfort of knowing he was with people who really cared for him.
Reply from Catherine Palmer, Manager at Community of St Mary at the CrossThank you very much for your review, we really appreciate your feedback. We do miss your visits to us and we're glad to have been able to care for your Dad.
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Review from Michele B (Daughter of Resident) published on 23 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The wonderful staff are so very dedicated, kind and helpful. My mother received excellent care at all times. And I would like to extend my sincere thanks to the home for all of their efforts. I cannot thank them enough.
Reply from Catherine Palmer, Manager at Community of St Mary at the CrossThank you very much for your feedback, we appreciate you taking the time to do this. We were glad to be able to care for your Mum.
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Review from Serena M (Daughter of Resident) published on 23 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been at Henry Nilhill House for a year. From day one, I was impressed with how friendly everyone is whilst maintaining professionalism. The care Mum receives is consistent and of high quality. The COVID 19 situation has been managed well, which is very reassuring.
Reply from Catherine Palmer, Manager at Community of St Mary at the CrossThank you for your review, we really appreciate your feedback and we will continue to do our best to support your Mum.
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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Community of St Mary at the Cross is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.858 for Community of St Mary at the Cross is calculated as follows: ( (109 Excellents x 5) + (18 Goods x 4) ) ÷ 127 Ratings = 4.858
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for Community of St Mary at the Cross is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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