Community of St Mary at the Cross

94 Priory Field Drive, Edgware HA8 9PU
Review Us
9.6 25 Reviews
  • Community of St Mary at the Cross, Edgware
Henry Nihill House is registered to provide accommodation and nursing care for up to thirty people, some of whom have dementia, physical disabilities and mental health needs.

The service is located in a purpose-built block, on two floors with access to a front and back garden area.

The service adjoins the Anglican convent owned by the Community of St Mary at the Cross. It offers a service to people of all or no faiths.

Staff are kind, caring and patient and they treat residents with dignity and respect.

Risk assessments are in place to provide guidance to staff on minimising and managing risks.

High quality end of life care to people is offered to those receiving
palliative care.
Show Community of St Mary at the Cross on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Community Of St Mary At The Cross

Person in charge

  • Catherine Palmer (Director)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1991
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (30)

Visiting

  • Visitors are welcome from 10am to 8pm

Parking

  • Plenty of parking available in the on site care park.

Community of St Mary at the Cross Reviews (25)

9.6

Community of St Mary at the Cross has a Review Score of 9.6 (9.630) out of 10, based on 8 reviews in the last 2 years.
Over all time Community of St Mary at the Cross has 25 reviews.

Overall Experience
  • 22
  • 2
  • 0
  • 0
  • 1
Date Published
  • 25
  • 3
  • 6
  • 8
  • 17
Reviewer Connection to Community of St Mary at the Cross
  • 12
  • 5
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 25, showing 21-25
Review from Jeanette P (Daughter of Resident) published on 5 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was very happy living in this amazing care home where every member of staff was so lovely to my mum. She thought of some of them as family and everyone was so amazing in her last few days of her life, I couldn't have asked for more. I have two sons who now miss going to see everyone, as they
would make them feel so special.
Reply from Catherine Palmer, Manager at Community of St Mary at the Cross

Thank you very much for your review, we do appreciate it.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard G (Power of Attorney of Resident) published on 29 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I really couldn't be happier with the care provided for my friend who was a resident here for a number of years. It was his home, not an institution. He was well looked after in clean, safe and happy surroundings by staff who were friendly and positive. The convent added a strong spiritual layer of
care that enriched and supported his life to the end. I felt happy that I could entrust his care to these people knowing that they would always do their best for him, listen to him, anticipate his needs and support him with dignity.
Reply from Catherine Palmer, Manager at Community of St Mary at the Cross

Thank you for your review, we really do appreciate your feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Liz M (Daughter of Resident) published on 25 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was here for over two years until his death in April and as a family, we could not have been happier with the care he received. He was always treated with dignity, respect, empathy and compassion. We were virtually daily visitors so saw the home continuously over two years and standards were
always maintained. The food was excellent, perfectly tailored to an older palate, and there was always music at mealtimes which made them a very happy occasion. The entertainment was great - they have a dedicated member of the team who does this and makes all the high days and holidays very special. The staff are amazing, they became an extended part of our family and when we were unable to visit dad in his last few weeks we had the comfort of knowing he was with people who really cared for him.
Reply from Catherine Palmer, Manager at Community of St Mary at the Cross

Thank you very much for your review, we really appreciate your feedback. We do miss your visits to us and we're glad to have been able to care for your Dad.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michele B (Daughter of Resident) published on 23 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The wonderful staff are so very dedicated, kind and helpful. My mother received excellent care at all times. And I would like to extend my sincere thanks to the home for all of their efforts. I cannot thank them enough.
Reply from Catherine Palmer, Manager at Community of St Mary at the Cross

Thank you very much for your feedback, we appreciate you taking the time to do this. We were glad to be able to care for your Mum.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Serena M (Daughter of Resident) published on 23 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been at Henry Nilhill House for a year. From day one, I was impressed with how friendly everyone is whilst maintaining professionalism. The care Mum receives is consistent and of high quality. The COVID 19 situation has been managed well, which is very reassuring.
Reply from Catherine Palmer, Manager at Community of St Mary at the Cross

Thank you for your review, we really appreciate your feedback and we will continue to do our best to support your Mum.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.630)

Overview of Review Score

The Review Score of 9.6 (9.630) out of 10 for Community of St Mary at the Cross is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Community of St Mary at the Cross is calculated as follows: ( (78 Excellents x 5) + (16 Goods x 4) ) ÷ 94 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Community of St Mary at the Cross is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Community of St Mary at the Cross to verify any information. View our terms and conditions. Community of St Mary at the Cross has an Enhanced Service - more info.