Lakeside Nursing Home

25 Auckland Road, Upper Norwood, London SE19 2DR

Lakeside Nursing Home focuses on optimising the quality of life that all residents experience, thanks to a homely environment, friendly team and personalised provision suited to a wide range of specific requirements.

The aim is to make sure all individuals feel respected, have access to personal interests and that their likes and dislikes are appreciated, at the same time as ensuring the environment remains healthy and secure.

Carers are experienced in the challenges of dementia, which they approach by looking to give each resident a sense of purpose and self-worth.

Owner: J and C Chellun

Person in charge: Jason Chellun (Manager)

Local Authority / Social Services: London Borough of Croydon Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Greek, Modern, French

Single Rooms: 41

Rooms with ensuite WC: 2

Weekly Charges Guide: Nursing Care Single £750 – £1200 (These prices are only a guideline, please contact Lakeside Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Lakeside Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Lakeside Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Lakeside Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.704 for Lakeside Nursing Home is calculated as follows: ( (79 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 108 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.854 Points relating to the number of positive Reviews for Lakeside Nursing Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 7 Reviews ÷ 8.2 Target = 0.854

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Lakeside Nursing Home has a Review Score of 9.6 (9.558) from 9 Reviews


Average Ratings

  • Excellent
    6
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lakeside Nursing Home?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lakeside Nursing Home

  • Friend of Resident/Service User
    5
  • Daughter of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

Everyone is always made welcome and made to feel part of the 'Lakeside family'. The needs of every individual are considered and catered for to the best of everyone's ability and every effort is made to make life interesting and stimulating for the residents. Care does not cease if a resident has to be admitted or taken to hospital for any reason. I have recommended 'Lakeside' to a family and they are very satisfied with the ethos-care provided.

How likely would you be to recommend Lakeside Nursing Home? Extremely Likely

Overall Standard

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Average Rating:   4.4 out of 5

My mother was in another home before Lakeside and I feel her care at Lakeside was far superior from what we had received. The staff work as a team, are very compassionate and nothing is too much trouble for any of the staff.

How likely would you be to recommend Lakeside Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

All staff at Lakeside Nursing Home are caring, friendly and kind at all times. My brother has been resident for nearly four years and is happy. Nothing is too much for the staff, who are professional and extremely competent, from the top down. They all work harmoniously as a team and the residents are their priority. Their attitude gives our family a great peace of mind that our brother is safe and content.

How likely would you be to recommend Lakeside Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My husband has lived at Lakeside for 5 years. My family, friends and I have always found Lakeside to be friendly and supportive to us all, with a warm welcome.
Lakeside is like a home from home, as the staff are very caring and he feels loved, as there is a low turnover of staff. The management team set the high standards of caring.
He enjoys a variety of social events and activities, we are always invited to join in.
The food is excellent with a good variety and always home cooked from scratch, using good quality ingredients.
The communication with Lakeside is excellent, as we are always kept fully informed of his condition and changes to routines.
Lakeside continually improves the environment for the residents.
I have no hesitation in recommending Lakeside.

How likely would you be to recommend Lakeside Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

The staff are very kind, friendly and caring. They always have time for family concerns and are very good listeners.

How likely would you be to recommend Lakeside Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mother was in Lakeside for 12 years and had generally really good care. My friend who is only 75 years is currently a resident and is cared for as best can be - not many care homes would be able to cope with her particular issues but the manager and his team give excellent service.

How likely would you be to recommend Lakeside Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

The staff at Lakeside Nursing Home are kind and compassionate. The turnover of staff is low.
However, some agency carers are being used.
The same 3 nurses have been there since my friend was was admitted two years ago.
The food is good and varied. The home has a good feel about it.

How likely would you be to recommend Lakeside Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Plenty of activities going on. A good number of carers who do their job well.

How likely would you be to recommend Lakeside Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

My friend lived in Lakeside for three years sadly dying eighteen months ago. She was blind and deaf, but the staff were very kind and caring when attending to her. I've known Lakeside since 1985, when my aunt was a resident and have always been impressed by the friendly and professional atmosphere. I am now on the residents committee as I want to continue to support them.

How likely would you be to recommend Lakeside Nursing Home? Extremely Likely

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Average Rating:   4.2 out of 5

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