What types of Care is Lakeside Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Lakeside Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Lakeside Nursing Home to the centre of London?

7.3 mile(s) as the crow flies, distance by road may be significantly further.

Lakeside Nursing Home, 25 Auckland Road, Upper Norwood, London SE19 2DR

Review from D G (Niece of Resident) published on 25 June 2025 Submitted via Postal Card • Report

Overall Experience

After looking at several care homes, I knew this was the one. The homely feel, the calm and smiling staff - the contented residence. The staff treat everyone with respect and politeness. The garden is a relaxing peaceful place to sit or look out upon. Everyone is made welcome and you can call or visit

at any time. My aunt feels safe and well looked after. In comfort. Plus it is near to a beautiful lake and park and not too far away from me, which is great.

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Review from Vivienne H (Daughter of Resident) published on 13 June 2025 Submitted via Website • Report

Overall Experience

Lakeside staff were tremendous in taking care of my father. They showed true patience in dealing with his dementia and left no stone unturned when it came to his care needs. Every time I visited Lakeside unannounced, dad always looked impeccably clean, alongside his room, therefore, highlighting very

high standards of cleanliness! The food presented was of a good standard, too. Whenever there were any medical incidents regarding dad; the staff always remained empathetic and professional. Overall, I always felt like I was part of a family.

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Review from Jill A (Wife of Resident) published on 7 May 2025 Submitted via Website • Report

Overall Experience

I chose Lakeside for my husband after many viewings and spending considerable time with the manager and staff, and I can confidently say it was the right decision. From the beginning, it was clear that the standard of care provided is high, with genuine attention and warmth shown to each resident. One

of the things I appreciate most is the thoughtful setup of the lounge-residents are seated in a social, inclusive way, rather than around the edges, and the television is rarely on, encouraging more meaningful interaction. As someone who finds it emotionally difficult having my husband in a care home, I have found the management team incredibly supportive, always ready to listen and offer reassurance. The care staff are consistently friendly, approachable, and attentive. Lakeside feels like a family home, with regular family events that bring us together and allow us to connect with other families in similar situations.

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Review from Ian B (Son of Resident) published on 22 April 2025 Submitted via Website • Report

Overall Experience

My father has been a resident at Lakeside Nursing Home for the last two years. He was previously a resident at Lakeside's sister care home but unfortunately, his dementia and general health deteriorated to the point where he needed more specialised nursing care. I've always been extremely pleased with

the care that my father has received at Lakeside by all the staff and management alike. He always has a cup of tea in front of him no matter what time I visit and it's these little things that always puts me at ease. I would thoroughly recommend any relative who requires a placement for a loved one to visit.

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Review from S F (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report

Overall Experience

The moment my Dad arrived, he was treated with the utmost kindness, respect, and professionalism. The staff goes above and beyond to ensure that residents feel comfortable, safe, and truly at home.

The caregivers, nurses, and support staff are not only highly skilled but also incredibly compassionate.

They take the time to engage with residents to provide personalised care, and create a warm and welcoming environment. It gives our family great peace of mind knowing that my Dad is in such capable and caring hands.

The facility is always clean, well-maintained, and thoughtfully designed for the comfort of residents. The activities and social interactions provided have greatly improved my dad's quality of life.

I am truly grateful to the entire team for their dedication and hard work. If you are looking for a place where your loved one will be treated with dignity and kindness.

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Review from Julie B (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report

Overall Experience

My mum has been in the nursing home for a few months now. She was originally in the "sister" care home. Because we trusted the Manager so much, we moved mum to Lakeside when she needed more care. The care and nurses are wonderful at Lakeside - mum is always so clean and well cared for. The staff

spend time with her, encouraging her to eat and communicating with her. I was so worried about choosing a nursing home - but so pleased with our choice.

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Review from Lorraine R (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report

Overall Experience

My mum was discharged from hospital to Lakeside Nursing Home in June 2023.
When she arrived with them it was not looking very positive for mum but because of their care, love and attention she then stayed with them for nearly 18 months.
During this time she was looked after and cared for so well

by all members of staff and management.
We as a family do not live locally but we were always fully informed regarding mum's health and well being and when we could visit we were always made to feel very welcome.
At the end of mum's life the staff were exceptional, treating my Mum with dignity and respect.
My thanks go to all the carers, admin, activities, the managers and owner for employing such amazing staff and also attending mum's funeral.
A massive big thank you to you all, you all do an amazing job.

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Review from Sarah C (Daughter of Resident) published on 7 October 2024 Submitted via Website • Report

Overall Experience

Our mum Bridget moved into Lakeside in Sept 2023 after suffering from a stroke. Mum wasn't able to communicate verbally but the kind supportive staff members were able to understand my mum's needs from day one! On arrival we were made to feel incredibly welcome and noticed the family atmosphere and

warmth from everyone there, this was also noticed by Mum's social workers and other people who visited.
There are not enough stars to rate Lakeside by myself, my brother, and son's opinion. We'd give them 100 stars if we could. When it came to the end of Mum's life every aspect was handled so delicately the love and care our mum received was palpable, we cannot thank you enough for loving and caring for our mum and you will all be sorely missed. Thank you all so much kind regards.

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Review from N R (Daughter of Resident) published on 30 September 2024 Submitted via Website • Report

Overall Experience

My mother arrived at Lakeside from hospital seriously ill and not at all engaging or interested in living. But she became transformed into a bubbly, enthusiastic, engaging individual, Lakeside took care of her, physically and mentally. I visited her daily and always saw that she was clean, dressed nicely,

and smiling. All the staff without exception carried out their duties diligently and with an attitude of dealing with her as a member of their own family; whether they were nursing staff, whether they were involved in feeding, personal care. Lakeside is excellent in the way they arrange activities (inside and outside) and outings for the residents; I have to acknowledge the nonpatient-facing staff for their help in enabling me (suitable wheelchair, mobility taxi, etc). to take my mother out for meetings.
The staff always made the environment very pleasant for family and visitors.
I am very grateful to all of them and cannot speak more highly of them.

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Review from G B (Son of Resident) published on 20 September 2024 Submitted via Website • Report

Overall Experience

My mother moved into Lakeside in Jan 2023, with advanced dementia and mobility issues. It is a wonderfully welcoming, friendly and caring place. There are lots of activities, bingo and choir visits and my mum was always encouraged to join in and it was lovely to see. There are also summer barbeques

and various parties and I and my family have lovely memories of my mum enjoying these with us.
I cannot speak highly enough of the staff, they worked so hard to help my mother feel involved and join the many activities and loved raising a smile from her. They take the time to do small things that matter - making sure my mother wore something she liked, had her nails painted and helping her eat the freshly made cakes that come around in the afternoon.
When my mother deteriorated towards the end, the home was superb in keeping my and my sister informed and my mother supported.
I am enormously grateful to the home and all the staff there for the wonderful care they gave my mother.

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Review from Glenda C (Niece of Resident) published on 26 June 2024 Submitted via Website • Report

Overall Experience

My aunt was discharged to the care of Lakeside in August 2023 after a six-week stay in hospital. We thought that she would remain confined to bed but the staff soon had her up, sitting in the lounge and able to enjoy many of the day and evening activities and events. We could not fault the wonderful

care and attention she received from all the staff including the proprietor and manager, until she passed away in February 2024, soon after her 90th birthday. It was such a relief to know that my Aunt was so well cared for and I would not hesitate to recommend Lakeside and its excellent staff.

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Review from Alison L (Daughter of Resident) published on 18 April 2024 Submitted via Website • Report

Overall Experience

My father was moved into Lakeside Nursing Home in April 2019 with progressive dementia. From the moment he moved in the staff went out of their way to make him feel at home. The management staff and carers are the best I have dealt with since my father's diagnosis. Nothing was too much trouble and he

was looked after with such love, care and attention. When visiting my father the smell of home-cooked food made your mouth water. There were always activities being planned for residents and they tried to include everyone in this, Christmas carols which all residents and visitors alike could join in. Unfortunately, my father passed away in February this year and I can not say how thankful I am to all the staff at Lakeside, they were there right to the end and they truly are angels in disguise. I would never hesitate to recommend Lakeside to anyone who is thinking of a nursing home for their loved ones.

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Review from N W (Daughter of Resident) published on 1 September 2023 Submitted via Website • Report

Overall Experience

My dad moved to Lakeside in 2021. It has a family feel about it achieved by kind and committed members of staff including management. The nursing team are particularly skilled. I am always updated on any health concerns and my questions are always answered. Lakeside is flexible when arranging visits

and we are always welcomed. This particularly meant a lot to me as I wanted to trust he would be cared for and my children to feel comfortable visiting their Grandad. Lakeside has surpassed my expectations on this; I am very happy with his care and my daughter enjoys her visits, including seeing familiar staff, to her they are an extension of Grandad's family.
An entertainment carer makes sure everyone is involved in some way and is made to feel special. Our favourite big event has to be the BBQ garden party!
It has been a big reassurance to know that my dad's needs are being met and cared for in such a lovely environment. I would highly recommend Lakeside for good quality personalised care.

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Review from Kathryn D (Niece of Resident) published on 27 June 2023 Submitted via Website • Report

Overall Experience

My uncle was moved to Lakeside at the end of December 2022. He has advanced Alzheimer's, and we really wanted to move him because we were so impressed with the standard of care and knew that the 24/7 nursing care was now necessary to meet his needs. Lakeside has a luxury feel to it, as well as being

homely and comfortable. There is a real sense of it being a family-run place, and all the staff are friendly and helpful. My uncle has experienced several health issues, and each time, I receive a phone call to notify me immediately, he is reviewed by the GP, and Lakeside provide regular updates.

I really feel reassured that I've done the best for him by enrolling him at Lakeside and that he couldn't be in a better place. Even though he has advanced dementia, I know that he is being involved in stimulating activities in a warm and friendly environment and that he is being very well cared for. I'm very thankful to Lakeside!

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Review from P B (Daughter of Resident) published on 27 June 2023 Submitted via Website • Report

Overall Experience

Lakeside Nursing Home, is a well run family home, nothing is too much trouble for them.
The staff are excellent, they have endless activities for those who can and want to take part, everything is celebrated, from St Patrick's day to summer BBQs in the large garden, with traditional food for the occasion.
My

dad was in Lakesides care for 2 years, and in that time he looked on the staff as his family.
I wouldn't hesitate to recommend Lakeside and its wonderful staff.

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Review from Emily M (Daughter of Resident) published on 23 May 2023 Submitted via Website • Report

Overall Experience

My mother, who has advanced dementia and mobility issues, moved into Lakeside three months ago because she was no longer safe in her own home.
We have been absolutely delighted with her care at Lakeside.
This is a lovely, family-run care home with a cosy feel and friendly, kind staff who have made

my mother feel welcome and included in all the activities at the home. When I visit my mother, she is always sitting downstairs with the other residents, enjoying homemade cake, tea and the entertainment provided by the activities coordinator! They have regular events and hosted a super King's Coronation Party for residents and their families. It was fabulous to see my mother waving a flag and singing along with the local choir!
When my mother became unwell for a few days, the manager rang me immediately to let me know, and the GP visited the home to check on her.
It is such a relief to know that she is well cared for and happy, and we are incredibly grateful to the staff.

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Review from Pete Z (Son of Resident) published on 20 April 2023 Submitted via Website • Report

Overall Experience

Mum was admitted into Lakeside in September 2022 under palliative care. Since then the care has been so good that Mum is now out of palliative care and is very comfortable in her surroundings. The staff are fantastic and the home is run extremely well. My dad visits nearly every day and the staff go

out of their way to make him feel welcome. Communication between us (family) and staff including management is excellent. Could recommend Lakeside enough.

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Review from Paul W-J (Son of Resident) published on 29 March 2023 Submitted via Website • Report

Overall Experience

Lakeside is located in a beautiful area and is a smaller, independently owned-operation.
The owner/manager, who is absolutely brilliant, is readily available and is incredibly swift to respond. Nothing is ever too much trouble for him.
Equally, the staff at Lakeside are fantastic, with a genuine level

of care and commitment towards their residents which gives more continuity and bonding between staff and residents.
The choice and variation of activities for the residents are excellent and the menu options available are a culinary delight.
Sadly my father passed away in February. He was 93. The level of support that I personally have received from both the manager and the whole team at Lakeside has been heartfelt and heartwarming.
I have no reservations whatsoever in recommending Lakeside to anybody.
Lakeside are open and transparent and incredibly welcoming. If you are considering them as an option, may I suggest that you go and see them for yourself. You will not be disappointed.

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Review from Eleanor Z (Daughter of Resident) published on 8 August 2021 Submitted via Website • Report

Overall Experience

After a difficult lockdown experience of hospital into unsatisfactory nursing care for my father, I asked locally for recommendations. Everyone, without exception, said Lakeside. I couldn’t believe the contrast between the two. Staff are helpful, caring and make time to talk to residents. Dad soon cheered

up and has appreciated the thought given to their everyday care. He’s no longer miserable and enjoys going outdoors on sunny days and the variety of activities regularly offered. Importantly he’s not left to brood watching telly for hours. This is a truly warm and compassionate environment devoted to the wellbeing of the residents. Many of the staff have been there for many years which contributes to the safe and welcoming atmosphere. It’s been a huge weight off my mind to have him there knowing there is genuine and constant care.

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Review from Lenka L (Daughter of Resident) published on 17 March 2021 Submitted via Website • Report

Overall Experience

We had to find a care home for our mother last autumn when she had another fall at home and broke her leg. It was quite a difficult decision at short notice, specially during COVID restrictions. However, we are so pleased we chose Lakeside as our mum seems much more animated than she used to be at home.

The staff are exemplary in their medical, nursing and social care and they are always available to liaise with the families. Their COVID protocols are as thorough as we could wish for, including Zoom meetings with relatives to discuss the way forward and tailoring to individual families' needs. We feel we have made absolutely the right choice in Lakeside for our mum and can't wait to meet them all in person as they already feel like extended family. Our mum's dementia does not appear to have deteriorated since she has moved to Lakeside and she now has many more activities to partake in than when sitting at home.