Lakeside Nursing Home

25 Auckland Road, Upper Norwood, London SE19 2DR

Lakeside Nursing Home, London, London
Lakeside Nursing Home, London, London
Lakeside Nursing Home, London, London

Lakeside Nursing Home focuses on optimising the quality of life that all residents experience, thanks to a homely environment, friendly team and personalised provision suited to a wide range of specific requirements.

The aim is to make sure all individuals feel respected, have access to personal interests and that their likes and dislikes are appreciated, at the same time as ensuring the environment remains healthy and secure.

Carers are experienced in the challenges of dementia, which they approach by looking to give each resident a sense of purpose and self-worth.

Owner: J and C Chellun

Person in charge: Jason Chellun (Manager)

Local Authority / Social Services: London Borough of Croydon Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Greek, Modern, French

Single Rooms: 41

Rooms with ensuite WC: 2

Weekly Charges Guide: Nursing Care Single £750 – £1200 (These prices are only a guideline, please contact Lakeside Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Lakeside Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

4.3 Lakeside Nursing Home has a Review Score of 4.3 (4.250)

The Review Score of 4.3 (maximum of 10) for Lakeside Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Lakeside Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.25 for Lakeside Nursing Home is calculated as follows: ( (9 Excellents x 5) + (27 Goods x 4) ) ÷ 36 Ratings = 4.25

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 0 Points relating to the number of positive Reviews for Lakeside Nursing Home is based on 0 positive Reviews in the last 24 months and is calculated as follows:

    1. 0 = 0

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 0 Reviews ÷ 8.2 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    0
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lakeside Nursing Home?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lakeside Nursing Home

  • Friend of Resident/Service User
    3

Plenty of activities going on. A good number of carers who do their job well.

How likely would you be to recommend Lakeside Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My friend is suffering from depression and dementia, since she has been moved to the home her quality of life has improved a lot thanks to the caring and understanding of the staff and the activities available in the home. In particular I am impressed by the professionalism of the nurses employed by the home.

How likely would you be to recommend Lakeside Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My friend lived in Lakeside for three years sadly dying eighteen months ago. She was blind and deaf, but the staff were very kind and caring when attending to her. I've known Lakeside since 1985, when my aunt was a resident and have always been impressed by the friendly and professional atmosphere. I am now on the residents committee as I want to continue to support them.

How likely would you be to recommend Lakeside Nursing Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submit a Review for Lakeside Nursing Home

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Care Home Idol 2016

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