Review from Debbie G (Niece of Resident) published on 18 February 2021
Submitted via Website • Report

Overall Experience

My uncle has been a resident at Lakeside nursing home for nearly two years. He arrived in fairly good physical health, but his mental wellbeing was lacking motivation. When he first arrived, he was reluctant to accept the friendly care being offered by the staff. After a few weeks, the changes became

very apparent that with all the continued care and support, my uncle has become this happy relaxed person, he is now joining in activities, and generally looking so much happier in himself. I believe these changes were down to the personal care he is receiving, the relaxed atmosphere, and the very efficient running of the home.
My uncle continues to thrive at Lakeside, I could not wish for a better place for him to remain as I know he is so happy to be there.

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Review from Nicola B (Friend of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience

Our dear friend is a resident at Lakeside. The care she receives is outstanding. She is treated with patience and kindness and the staff go out of their way to make her comfortable. The food is always freshly home-cooked and the entertainment caters for all needs.
Lakeside is a welcoming home which

treats its patients with respect.
To know that our friend is looked after so well is comforting and reassuring. We would highly recommend Lakeside if you are looking for care for a loved one.

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Review from Andy F (Son of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience

Mum moved into Lakeside in early November on leaving hospital after breaking her leg due to a fall.
We chose Lakeside because it felt like a family home rather than a hotel and because the Namaste care practised at Lakeside would suit her perfectly.
The staff are wonderfully caring and treat her with

respect. She hasn't complained about anyone at all - surprising as when she had carers at home there were a few she didn't like.
There have been no Covid-19 cases among the residents due to their high vigilance and visiting policies. After a quarantine period I had visits in a special room with a screen and hugging curtain. Now in lockdown, my sister and I have virtual visits aided by staff.
Mum has settled in well and her dementia seems to have actually improved a bit! She is more chatty and engaged.
Thanks to the dedicated efforts of the manager, all residents have had their first Covid-19 vaccination.
Highlights: Virtual carol concert, birthday party and virtual National Theatre visit.

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Review from Liz G (Daughter of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience

Our mum has been in Lakeside Nursing Home for a few years now and it has really felt like home for her and for us too when we visit. The kindness and care that has been shown to Mum, other residents and us relatives when needed is excellent. The last year, since the Covid 19 pandemic, has been trying

and challenging for all care homes but I feel Lakeside have done everything they can to both keep residents safe and support the emotional needs of the residents and their families. During the last year the staff have really gone the extra mile at some sacrifice to their own lives and families. What I have always liked about Lakeside is it is a smaller home and so does feel very like family and you are able to get to know other relatives and residents when you visit. The staff are always welcoming. Lakeside have an excellent activities coordinator who really engages with the needs of all the residents. She has an excellent understanding and relationship with all of them.

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Review from Ben A (Son of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience

At the most difficult of times, my father was taken in by Lakeside when others saw him as potentially difficult. With Lakeside's patience and care he managed to settle and grew very found of many of his carers. When his condition worsened and he became bed bound he was made comfortable and was attended

to extremely well, and then as funding eventually became an issue for our family the attention and advice we received from the manager was so helpful in every way. I shall always remember everyone in the team and their truly caring attitude that was so refreshing after a nightmare stay in my father's previous care home. Highly recommended.

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Review from J L (Daughter of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience

Lakeside is a clean, happy and homely environment. I have been very pleased with the care my father has received. Management have always been helpful and supportive.
My father expressed to me not long before he died that he much appreciated the kindness and care the staff had given him. I know that

they too were sad at his passing.
I would highly recommend this care provider.

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Review from J M (Sister of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience

My brother has been a resident at Lakeside for nearly five years.
He has special needs can sometimes be difficult to manage.
However, the staff are very caring and knowledgeable.
They are always calm and efficient, which helps the residents to relax and enjoy their lives there.
The many activities

and events are such fun and presented to a high standard.

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Review from Barbara W (Daughter of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience

Our Mum was extremely happy in her new home. The care is wonderful, the staff always smiling and engaging with Mum, not just talking through me. Mum enjoyed the food, especially the puddings. The whole of the Lakeside family should be proud of themselves as we, as a family, thank them as a family.

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Review from T C (Sister of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience

My late brother was a resident at Lakeside for over 5 years. During this time, he received excellent care and came to regard Lakeside as his home.
All the staff were very caring and treated him with affection and respect. I would have no hesitation in recommending this nursing home unreservedly.

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Review from C G (Daughter of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience

My mother has always been treated with kindness. There are lots of activities provided.

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Review from Sue M (Niece of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience

My auntie resided at this home for two years. When she first arrived, she was in very poor health. With the excellent care provided by the staff, her health improved greatly and after a couple of months, she was able to join in with the daily activities. I found the staff to be friendly and helpful.

If ever there was a problem with my Auntie's health a member of staff would contact me immediately. The personal care she received was excellent and always with dignity.

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Review from Gilbert L (Partner of Resident) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience

Staff very cheerful and obliging. Food sufficient and well presented. Patients regularly changed of clothing.

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Review from S N (Sister-in-law of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience

My sister-in-law is well provided for and food is excellent, fresh produce provided. Staff are cheerful and caring.

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Review from G C (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience

The staff to resident ratio is high. The staff display genuine, knowledgeable care about each resident. The home provides activities and events. I am very happy with the nursing care.

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Review from Jonathan W (Son of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience

My mother has lived here for a number of years because of very serious mental illness. The standard of care has been very good. The home is clear and staff genuinely care for and build a rapport with residents. There is a high level of commitment to providing a positive experience and constructive activity.

We

have had a few issues but the management have dealt with these swiftly and with great thoroughness, which has been very pleasing and reassuring.

I would have no hesitation in recommending Lakeside as somewhere for people with dementia or other serious mental illness.

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Review from Pauline L (Friend of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience

Everyone is always made welcome and made to feel part of the 'Lakeside family'. The needs of every individual are considered and catered for to the best of everyone's ability and every effort is made to make life interesting and stimulating for the residents. Care does not cease if a resident has to

be admitted or taken to hospital for any reason. I have recommended 'Lakeside' to a family and they are very satisfied with the ethos-care provided.

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Review from Steven K (Son of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience

My mother was in another home before Lakeside and I feel her care at Lakeside was far superior from what we had received. The staff work as a team, are very compassionate and nothing is too much trouble for any of the staff.

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Review from Helen R (Wife of Resident) published on 3 April 2018
Submitted via Website • Report

Overall Experience

My husband has lived at Lakeside for 5 years. My family, friends and I have always found Lakeside to be friendly and supportive to us all, with a warm welcome.
Lakeside is like a home from home, as the staff are very caring and he feels loved, as there is a low turnover of staff. The management team

set the high standards of caring.
He enjoys a variety of social events and activities, we are always invited to join in.
The food is excellent with a good variety and always home cooked from scratch, using good quality ingredients.
The communication with Lakeside is excellent, as we are always kept fully informed of his condition and changes to routines.
Lakeside continually improves the environment for the residents.
I have no hesitation in recommending Lakeside.

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Review from Christine W (Friend of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience

My mother was in Lakeside for 12 years and had generally really good care. My friend who is only 75 years is currently a resident and is cared for as best can be - not many care homes would be able to cope with her particular issues but the manager and his team give excellent service.

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Review from Ernst W (Friend of Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience

The staff at Lakeside Nursing Home are kind and compassionate. The turnover of staff is low.
However, some agency carers are being used.
The same 3 nurses have been there since my friend was was admitted two years ago.
The food is good and varied. The home has a good feel about it.

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Lakeside Nursing Home

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Primary Care Categories

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Care Types Provided

Dementia Care Types

Other Care Provided

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Good to Know

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