Lakeside Nursing Home

25 Auckland Road, Upper Norwood, London SE19 2DR
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10 51 Reviews
  • Lakeside Nursing Home, London
Lakeside Nursing Home is a small, independent, family-run nursing home offering a highly personal approach to care.

The smaller size of the home allows residents to be genuinely known as individuals. Strong, trusting relationships are formed between residents, families, and staff, creating a close-knit and supportive community. Management is hands-on and closely involved in the day-to-day life of the home, ensuring continuity, consistency, and a high standard of care at all times.

Lakeside provides high-quality nursing care tailored to individual needs, including long-term nursing support, dementia care, and respite stays. Care plans are carefully developed and regularly reviewed to reflect changing needs, with a strong emphasis on dignity, independence, and quality of life.

Residents are encouraged to take part in meaningful activities suited to their interests and abilities, supporting both emotional and physical wellbeing.

Comfortable communal spaces and well-maintained gardens offer a peaceful environment for relaxation, socialising, or spending time with loved ones.

Nutritious, home-cooked meals are prepared daily, with individual preferences and dietary requirements thoughtfully catered for.

Families are warmly welcomed and are considered an integral part of the care community, with open communication and involvement encouraged at every stage.
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Care Provided by Lakeside Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: £1600 – £2200
  • Self-Funded Nursing Dementia Care: £1600 – £2200
  • RESPITE Self-Funded Nursing Care: £1600 – £2200
  • RESPITE Self-Funded Nursing Dementia Care: £1600 – £2200

These prices are only a guideline, please contact Lakeside Nursing Home to find out the exact price for your requirements.

Contact Lakeside Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Lakeside Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Jason Chellun
  • Privately Owned

Person in Charge

  • Debbie Backshall (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (28)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • Visitors are warmly welcomed and play an important role in the wellbeing and happiness of residents. Family and friends are encouraged to spend time with their loved ones in the home, whether relaxing together in comfortable communal areas, visiting in private bedrooms, or enjoying time in the garden when the weather allows.


    The home aims to provide a calm, friendly and welcoming environment where residents can maintain strong connections with the people who matter most to them. Visits are arranged in a way that respects residents’ daily routines, including mealtimes and rest periods, helping to ensure that everyone continues to feel comfortable and well supported.


    Maintaining close relationships with family and friends is an important part of life in the home, and visits are valued as a meaningful way to support residents’ emotional wellbeing and sense of belonging.

Parking

  • Parking is available on site for visitors, making it convenient for family and friends to visit residents. The home has a dedicated parking area directly outside the building, allowing easy access to the entrance.


    The parking area is designed to make visits as straightforward and comfortable as possible, particularly for those accompanying older relatives or bringing personal belongings during visits.

Lakeside Nursing Home Reviews (51)

10

Lakeside Nursing Home has a Review Score of 10 (9.969) out of 10, based on 22 reviews in the last 2 years.
Over all time Lakeside Nursing Home has 51 reviews.

Overall Experience
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Review from Glenda C (Niece of Resident) published on 26 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was discharged to the care of Lakeside in August 2023 after a six-week stay in hospital. We thought that she would remain confined to bed but the staff soon had her up, sitting in the lounge and able to enjoy many of the day and evening activities and events. We could not fault the wonderful
care and attention she received from all the staff including the proprietor and manager, until she passed away in February 2024, soon after her 90th birthday. It was such a relief to know that my Aunt was so well cared for and I would not hesitate to recommend Lakeside and its excellent staff.
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Review from Alison L (Daughter of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was moved into Lakeside Nursing Home in April 2019 with progressive dementia. From the moment he moved in the staff went out of their way to make him feel at home. The management staff and carers are the best I have dealt with since my father's diagnosis. Nothing was too much trouble and he
was looked after with such love, care and attention. When visiting my father the smell of home-cooked food made your mouth water. There were always activities being planned for residents and they tried to include everyone in this, Christmas carols which all residents and visitors alike could join in. Unfortunately, my father passed away in February this year and I can not say how thankful I am to all the staff at Lakeside, they were there right to the end and they truly are angels in disguise. I would never hesitate to recommend Lakeside to anyone who is thinking of a nursing home for their loved ones.
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Review from N W (Daughter of Resident) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved to Lakeside in 2021. It has a family feel about it achieved by kind and committed members of staff including management. The nursing team are particularly skilled. I am always updated on any health concerns and my questions are always answered. Lakeside is flexible when arranging visits
and we are always welcomed. This particularly meant a lot to me as I wanted to trust he would be cared for and my children to feel comfortable visiting their Grandad. Lakeside has surpassed my expectations on this; I am very happy with his care and my daughter enjoys her visits, including seeing familiar staff, to her they are an extension of Grandad's family.
An entertainment carer makes sure everyone is involved in some way and is made to feel special. Our favourite big event has to be the BBQ garden party!
It has been a big reassurance to know that my dad's needs are being met and cared for in such a lovely environment. I would highly recommend Lakeside for good quality personalised care.
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Review from Kathryn D (Niece of Resident) published on 27 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle was moved to Lakeside at the end of December 2022. He has advanced Alzheimer's, and we really wanted to move him because we were so impressed with the standard of care and knew that the 24/7 nursing care was now necessary to meet his needs. Lakeside has a luxury feel to it, as well as being
homely and comfortable. There is a real sense of it being a family-run place, and all the staff are friendly and helpful. My uncle has experienced several health issues, and each time, I receive a phone call to notify me immediately, he is reviewed by the GP, and Lakeside provide regular updates.


I really feel reassured that I've done the best for him by enrolling him at Lakeside and that he couldn't be in a better place. Even though he has advanced dementia, I know that he is being involved in stimulating activities in a warm and friendly environment and that he is being very well cared for. I'm very thankful to Lakeside!

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Review from P B (Daughter of Resident) published on 27 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lakeside Nursing Home, is a well run family home, nothing is too much trouble for them.
The staff are excellent, they have endless activities for those who can and want to take part, everything is celebrated, from St Patrick's day to summer BBQs in the large garden, with traditional food for the occasion.
My
dad was in Lakesides care for 2 years, and in that time he looked on the staff as his family.
I wouldn't hesitate to recommend Lakeside and its wonderful staff.
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Review from Emily M (Daughter of Resident) published on 23 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who has advanced dementia and mobility issues, moved into Lakeside three months ago because she was no longer safe in her own home.
We have been absolutely delighted with her care at Lakeside.
This is a lovely, family-run care home with a cosy feel and friendly, kind staff who have made
my mother feel welcome and included in all the activities at the home. When I visit my mother, she is always sitting downstairs with the other residents, enjoying homemade cake, tea and the entertainment provided by the activities coordinator! They have regular events and hosted a super King's Coronation Party for residents and their families. It was fabulous to see my mother waving a flag and singing along with the local choir!
When my mother became unwell for a few days, the manager rang me immediately to let me know, and the GP visited the home to check on her.
It is such a relief to know that she is well cared for and happy, and we are incredibly grateful to the staff.
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Review from Pete Z (Son of Resident) published on 20 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was admitted into Lakeside in September 2022 under palliative care. Since then the care has been so good that Mum is now out of palliative care and is very comfortable in her surroundings. The staff are fantastic and the home is run extremely well. My dad visits nearly every day and the staff go
out of their way to make him feel welcome. Communication between us (family) and staff including management is excellent. Could recommend Lakeside enough.
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Review from Paul W-J (Son of Resident) published on 29 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lakeside is located in a beautiful area and is a smaller, independently owned-operation.
The owner/manager, who is absolutely brilliant, is readily available and is incredibly swift to respond. Nothing is ever too much trouble for him.
Equally, the staff at Lakeside are fantastic, with a genuine level
of care and commitment towards their residents which gives more continuity and bonding between staff and residents.
The choice and variation of activities for the residents are excellent and the menu options available are a culinary delight.
Sadly my father passed away in February. He was 93. The level of support that I personally have received from both the manager and the whole team at Lakeside has been heartfelt and heartwarming.
I have no reservations whatsoever in recommending Lakeside to anybody.
Lakeside are open and transparent and incredibly welcoming. If you are considering them as an option, may I suggest that you go and see them for yourself. You will not be disappointed.
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Review from Eleanor Z (Daughter of Resident) published on 8 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a difficult lockdown experience of hospital into unsatisfactory nursing care for my father, I asked locally for recommendations. Everyone, without exception, said Lakeside. I couldn’t believe the contrast between the two. Staff are helpful, caring and make time to talk to residents. Dad soon cheered
up and has appreciated the thought given to their everyday care. He’s no longer miserable and enjoys going outdoors on sunny days and the variety of activities regularly offered. Importantly he’s not left to brood watching telly for hours. This is a truly warm and compassionate environment devoted to the wellbeing of the residents. Many of the staff have been there for many years which contributes to the safe and welcoming atmosphere. It’s been a huge weight off my mind to have him there knowing there is genuine and constant care.
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Review from Lenka L (Daughter of Resident) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had to find a care home for our mother last autumn when she had another fall at home and broke her leg. It was quite a difficult decision at short notice, specially during COVID restrictions. However, we are so pleased we chose Lakeside as our mum seems much more animated than she used to be at home.
The staff are exemplary in their medical, nursing and social care and they are always available to liaise with the families. Their COVID protocols are as thorough as we could wish for, including Zoom meetings with relatives to discuss the way forward and tailoring to individual families' needs. We feel we have made absolutely the right choice in Lakeside for our mum and can't wait to meet them all in person as they already feel like extended family. Our mum's dementia does not appear to have deteriorated since she has moved to Lakeside and she now has many more activities to partake in than when sitting at home.
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Review from Debbie G (Niece of Resident) published on 18 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has been a resident at Lakeside nursing home for nearly two years. He arrived in fairly good physical health, but his mental wellbeing was lacking motivation. When he first arrived, he was reluctant to accept the friendly care being offered by the staff. After a few weeks, the changes became
very apparent that with all the continued care and support, my uncle has become this happy relaxed person, he is now joining in activities, and generally looking so much happier in himself. I believe these changes were down to the personal care he is receiving, the relaxed atmosphere, and the very efficient running of the home.
My uncle continues to thrive at Lakeside, I could not wish for a better place for him to remain as I know he is so happy to be there.
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Review from Nicola B (Friend of Resident) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dear friend is a resident at Lakeside. The care she receives is outstanding. She is treated with patience and kindness and the staff go out of their way to make her comfortable. The food is always freshly home-cooked and the entertainment caters for all needs.
Lakeside is a welcoming home which
treats its patients with respect.
To know that our friend is looked after so well is comforting and reassuring. We would highly recommend Lakeside if you are looking for care for a loved one.
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Review from Andy F (Son of Resident) published on 8 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Lakeside in early November on leaving hospital after breaking her leg due to a fall.
We chose Lakeside because it felt like a family home rather than a hotel and because the Namaste care practised at Lakeside would suit her perfectly.
The staff are wonderfully caring and treat her with
respect. She hasn't complained about anyone at all - surprising as when she had carers at home there were a few she didn't like.
There have been no Covid-19 cases among the residents due to their high vigilance and visiting policies. After a quarantine period I had visits in a special room with a screen and hugging curtain. Now in lockdown, my sister and I have virtual visits aided by staff.
Mum has settled in well and her dementia seems to have actually improved a bit! She is more chatty and engaged.
Thanks to the dedicated efforts of the manager, all residents have had their first Covid-19 vaccination.
Highlights: Virtual carol concert, birthday party and virtual National Theatre visit.
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Review from Ben A (Son of Resident) published on 26 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
At the most difficult of times, my father was taken in by Lakeside when others saw him as potentially difficult. With Lakeside's patience and care he managed to settle and grew very found of many of his carers. When his condition worsened and he became bed bound he was made comfortable and was attended
to extremely well, and then as funding eventually became an issue for our family the attention and advice we received from the manager was so helpful in every way. I shall always remember everyone in the team and their truly caring attitude that was so refreshing after a nightmare stay in my father's previous care home. Highly recommended.
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Review from J L (Daughter of Resident) published on 12 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lakeside is a clean, happy and homely environment. I have been very pleased with the care my father has received. Management have always been helpful and supportive.
My father expressed to me not long before he died that he much appreciated the kindness and care the staff had given him. I know that
they too were sad at his passing.
I would highly recommend this care provider.
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Review from J M (Sister of Resident) published on 20 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been a resident at Lakeside for nearly five years.
He has special needs can sometimes be difficult to manage.
However, the staff are very caring and knowledgeable.
They are always calm and efficient, which helps the residents to relax and enjoy their lives there.
The many activities
and events are such fun and presented to a high standard.
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Review from Barbara W (Daughter of Resident) published on 20 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our Mum was extremely happy in her new home. The care is wonderful, the staff always smiling and engaging with Mum, not just talking through me. Mum enjoyed the food, especially the puddings. The whole of the Lakeside family should be proud of themselves as we, as a family, thank them as a family.
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Review from T C (Sister of Resident) published on 13 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My late brother was a resident at Lakeside for over 5 years. During this time, he received excellent care and came to regard Lakeside as his home.
All the staff were very caring and treated him with affection and respect. I would have no hesitation in recommending this nursing home unreservedly.
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Review from C G (Daughter of Resident) published on 13 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has always been treated with kindness. There are lots of activities provided.
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Review from Sue M (Niece of Resident) published on 12 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My auntie resided at this home for two years. When she first arrived, she was in very poor health. With the excellent care provided by the staff, her health improved greatly and after a couple of months, she was able to join in with the daily activities. I found the staff to be friendly and helpful.
If ever there was a problem with my Auntie's health a member of staff would contact me immediately. The personal care she received was excellent and always with dignity.
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Current Review Score: 10.0 (9.969)

Overview of Review Score

The Review Score of 10 (9.969) out of 10 for Lakeside Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.969 for Lakeside Nursing Home is calculated as follows: ( (253 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 260 Ratings = 4.969
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lakeside Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 12 Mar 2026

Nursing Dementia

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Awards / Recognitions (1)

Meet the Team (1)

Debbie

Debbie Backshall

Job Title: Manager Joined: 2011

At Lakeside Nursing Home, we are dedicated to providing compassionate, high-quality care in a warm and welcoming environment where every resident feels safe, valued, and truly at home.


As a small, friendly, family-run nursing home specialising in dementia care, we focus on creating a close-knit community where residents are known as individuals and supported with dignity, kindness, and respect.


I’m Debbie, the manager at Lakeside. I have been part of the management team here for 14 years, including the last 10 years as manager. During that time, we have built a fantastic, dedicated team that shares a genuine passion for caring for our residents.


Many of our staff stay with us long-term, which creates consistency and familiarity for residents. We are also very proud that several members of our care team have progressed into nursing careers and later returned to Lakeside as qualified nurses, something that reflects the supportive culture within our home.


We believe strongly in maintaining an open-door approach for residents, families, and friends. Excellent communication and trust are at the heart of what we do, and there is always someone available to listen, help, or offer reassurance.


From the moment you walk through our doors, you will experience the warmth, professionalism, and sense of community that make Lakeside such a special place to live and work.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lakeside Nursing Home to verify any information. View our terms and conditions. Lakeside Nursing Home has an Enhanced Service - more info.