Lakeside Nursing Home

25 Auckland Road, Upper Norwood, London SE19 2DR
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10 51 Reviews
  • Lakeside Nursing Home, London
Lakeside Nursing Home is a small, independent, family-run nursing home offering a highly personal approach to care.

The smaller size of the home allows residents to be genuinely known as individuals. Strong, trusting relationships are formed between residents, families, and staff, creating a close-knit and supportive community. Management is hands-on and closely involved in the day-to-day life of the home, ensuring continuity, consistency, and a high standard of care at all times.

Lakeside provides high-quality nursing care tailored to individual needs, including long-term nursing support, dementia care, and respite stays. Care plans are carefully developed and regularly reviewed to reflect changing needs, with a strong emphasis on dignity, independence, and quality of life.

Residents are encouraged to take part in meaningful activities suited to their interests and abilities, supporting both emotional and physical wellbeing.

Comfortable communal spaces and well-maintained gardens offer a peaceful environment for relaxation, socialising, or spending time with loved ones.

Nutritious, home-cooked meals are prepared daily, with individual preferences and dietary requirements thoughtfully catered for.

Families are warmly welcomed and are considered an integral part of the care community, with open communication and involvement encouraged at every stage.
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Care Provided by Lakeside Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: £1600 – £2200
  • Self-Funded Nursing Dementia Care: £1600 – £2200
  • RESPITE Self-Funded Nursing Care: £1600 – £2200
  • RESPITE Self-Funded Nursing Dementia Care: £1600 – £2200

These prices are only a guideline, please contact Lakeside Nursing Home to find out the exact price for your requirements.

Contact Lakeside Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Lakeside Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Jason Chellun
  • Privately Owned

Person in Charge

  • Debbie Backshall (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (28)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • Visitors are warmly welcomed and play an important role in the wellbeing and happiness of residents. Family and friends are encouraged to spend time with their loved ones in the home, whether relaxing together in comfortable communal areas, visiting in private bedrooms, or enjoying time in the garden when the weather allows.


    The home aims to provide a calm, friendly and welcoming environment where residents can maintain strong connections with the people who matter most to them. Visits are arranged in a way that respects residents’ daily routines, including mealtimes and rest periods, helping to ensure that everyone continues to feel comfortable and well supported.


    Maintaining close relationships with family and friends is an important part of life in the home, and visits are valued as a meaningful way to support residents’ emotional wellbeing and sense of belonging.

Parking

  • Parking is available on site for visitors, making it convenient for family and friends to visit residents. The home has a dedicated parking area directly outside the building, allowing easy access to the entrance.


    The parking area is designed to make visits as straightforward and comfortable as possible, particularly for those accompanying older relatives or bringing personal belongings during visits.

Lakeside Nursing Home Reviews (51)

10

Lakeside Nursing Home has a Review Score of 10 (9.969) out of 10, based on 22 reviews in the last 2 years.
Over all time Lakeside Nursing Home has 51 reviews.

Overall Experience
  • 44
  • 6
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Date Published
  • 51
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Reviewer Connection to Lakeside Nursing Home
  • 22
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Total of 51, showing 41-51
Review from Gilbert L (Partner of Resident) published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff very cheerful and obliging. Food sufficient and well presented. Patients regularly changed of clothing.
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Review from S N (Sister-in-law of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister-in-law is well provided for and food is excellent, fresh produce provided. Staff are cheerful and caring.
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Review from G C (Daughter of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff to resident ratio is high. The staff display genuine, knowledgeable care about each resident. The home provides activities and events. I am very happy with the nursing care.
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Review from Jonathan W (Son of Resident) published on 25 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived here for a number of years because of very serious mental illness. The standard of care has been very good. The home is clear and staff genuinely care for and build a rapport with residents. There is a high level of commitment to providing a positive experience and constructive activity.


We

have had a few issues but the management have dealt with these swiftly and with great thoroughness, which has been very pleasing and reassuring.


I would have no hesitation in recommending Lakeside as somewhere for people with dementia or other serious mental illness.

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Review from Pauline L (Friend of Resident) published on 17 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is always made welcome and made to feel part of the 'Lakeside family'. The needs of every individual are considered and catered for to the best of everyone's ability and every effort is made to make life interesting and stimulating for the residents. Care does not cease if a resident has to
be admitted or taken to hospital for any reason. I have recommended 'Lakeside' to a family and they are very satisfied with the ethos-care provided.
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Review from Steven K (Son of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in another home before Lakeside and I feel her care at Lakeside was far superior from what we had received. The staff work as a team, are very compassionate and nothing is too much trouble for any of the staff.
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Review from Helen R (Wife of Resident) published on 3 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has lived at Lakeside for 5 years. My family, friends and I have always found Lakeside to be friendly and supportive to us all, with a warm welcome.
Lakeside is like a home from home, as the staff are very caring and he feels loved, as there is a low turnover of staff. The management team
set the high standards of caring.
He enjoys a variety of social events and activities, we are always invited to join in.
The food is excellent with a good variety and always home cooked from scratch, using good quality ingredients.
The communication with Lakeside is excellent, as we are always kept fully informed of his condition and changes to routines.
Lakeside continually improves the environment for the residents.
I have no hesitation in recommending Lakeside.
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Review from Christine W (Friend of Resident) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Lakeside for 12 years and had generally really good care. My friend who is only 75 years is currently a resident and is cared for as best can be - not many care homes would be able to cope with her particular issues but the manager and his team give excellent service.
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Review from Ernst W (Friend of Resident) published on 12 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Lakeside Nursing Home are kind and compassionate. The turnover of staff is low.
However, some agency carers are being used.
The same 3 nurses have been there since my friend was was admitted two years ago.
The food is good and varied. The home has a good feel about it.
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Review from H L (Friend of Resident) published on 22 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Plenty of activities going on. A good number of carers who do their job well.
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Review from Bridget D (Friend of Resident) published on 16 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend lived in Lakeside for three years sadly dying eighteen months ago. She was blind and deaf, but the staff were very kind and caring when attending to her. I've known Lakeside since 1985, when my aunt was a resident and have always been impressed by the friendly and professional atmosphere.
I am now on the residents committee as I want to continue to support them.
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Current Review Score: 10.0 (9.969)

Overview of Review Score

The Review Score of 10 (9.969) out of 10 for Lakeside Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.969 for Lakeside Nursing Home is calculated as follows: ( (253 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 260 Ratings = 4.969
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lakeside Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 12 Mar 2026

Nursing Dementia

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Awards / Recognitions (1)

Meet the Team (1)

Debbie

Debbie Backshall

Job Title: Manager Joined: 2011

At Lakeside Nursing Home, we are dedicated to providing compassionate, high-quality care in a warm and welcoming environment where every resident feels safe, valued, and truly at home.


As a small, friendly, family-run nursing home specialising in dementia care, we focus on creating a close-knit community where residents are known as individuals and supported with dignity, kindness, and respect.


I’m Debbie, the manager at Lakeside. I have been part of the management team here for 14 years, including the last 10 years as manager. During that time, we have built a fantastic, dedicated team that shares a genuine passion for caring for our residents.


Many of our staff stay with us long-term, which creates consistency and familiarity for residents. We are also very proud that several members of our care team have progressed into nursing careers and later returned to Lakeside as qualified nurses, something that reflects the supportive culture within our home.


We believe strongly in maintaining an open-door approach for residents, families, and friends. Excellent communication and trust are at the heart of what we do, and there is always someone available to listen, help, or offer reassurance.


From the moment you walk through our doors, you will experience the warmth, professionalism, and sense of community that make Lakeside such a special place to live and work.

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