Lakeside Nursing Home

25 Auckland Road, Upper Norwood, London SE19 2DR
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Top 20 carehome certificate
10 42 Reviews
  • Lakeside Nursing Home, London
Lakeside Nursing Home focuses on optimising the quality of life that all residents experience, thanks to a homely environment, friendly team and personalised provision suited to a wide range of specific requirements.

The aim is to make sure all individuals feel respected, have access to personal interests and that their likes and dislikes are appreciated, at the same time as ensuring the environment remains healthy and secure.

Carers are experienced in the challenges of dementia, which they approach by looking to give each resident a sense of purpose and self-worth.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Dementia Care: £1500 – £2300

These prices are only a guideline, please contact Lakeside Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Jason Chellun

Person in charge

  • Debbie Backshall (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (28)

Lakeside Nursing Home Reviews (42)

Total of 42, showing 41-42
10

Lakeside Nursing Home has a Review Score of 10 (9.955) out of 10, based on 13 reviews in the last 2 years. Over all time Lakeside Nursing Home has 42 reviews.

Overall Experience

  • 36
  • 5
  • 1
  • 0
  • 0

Date Published

42
6
10
13
29

Review from H L (Friend of Resident) published on 22 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Plenty of activities going on. A good number of carers who do their job well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bridget D (Friend of Resident) published on 16 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend lived in Lakeside for three years sadly dying eighteen months ago. She was blind and deaf, but the staff were very kind and caring when attending to her. I've known Lakeside since 1985, when my aunt was a resident and have always been impressed by the friendly and professional atmosphere.
I am now on the residents committee as I want to continue to support them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Lakeside Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.955 for Lakeside Nursing Home is calculated as follows: ( (147 Excellents x 5) + (7 Goods x 4) ) ÷ 154 Ratings = 4.955

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lakeside Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (1)

Meet the Team (1)

Debbie

Debbie Backshall

Job Title: Manager

Joined: 2011

At Lakeside Nursing Home, we are dedicated to providing compassionate, high-quality care in a warm and welcoming environment.


As a small, friendly nursing home specializing in dementia care, we focus on creating a true sense of community where residents feel safe, valued, and at home.


I’m Debbie, the manager at Lakeside, and I have been part of the management team for 14 years, with the last 10 years as manager. Over this time, we have built a fantastic dedicated and skilled team, many of whom stay with us long-term, often progressing into nursing careers before returning to Lakeside as qualified nurses.


We believe in an open-door policy for residents, families, and friends, ensuring there is always someone available to listen and support you. From the moment you walk through our doors, you’ll experience the warmth and care that makes Lakeside so special.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lakeside Nursing Home to verify any information. View our terms and conditions. Lakeside Nursing Home has an Enhanced Service - more info.