Purley View Nursing Home

20 Brighton Road, Purley CR8 3AB

Purley View is a nursing home situated in Croydon, Surrey providing care for older service users who may suffer from Dementia/Alzheimer's Disease and/or may also require Palliative Care.

The care provided is tailored to the needs of the individual, is multi-disciplinary and gender specific, helping adults to make
important steps on their own personal journeys.

The home has “The Gold Standard Framework” accreditation and is part of an integrated care pathway, which promotes models of care developed to provide expertise in supporting those who are nearing the end of their lives and their families and relatives.

All of staff are professionally trained and many of the care staff have received training to help them with end of life care, which is delivered in conjunction with St Christopher’s Hospice. As well as therapeutic and nursing care residents can participate in regular social events.

Purley View Nursing Home ensure that residents receive a balanced diet through a varied, nutritious menu prepared on site and tailored to personal preference whilst care can be provided for older people over the age of 65 with local authority, NHS or private funding.

Purley View Nursing Home specializes in mental health and personality disorder services, taking pride in being an innovative and forward-thinking care provider that makes a real difference to resident's lives.

Group: Glancestyle Care Homes plc

Local Authority / Social Services: London Borough of Croydon Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 39 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: No Smoking. Ages 65+.

Languages Spoken by Staff (other than English): Spanish; Castilian, French, Italian, Tagalog, Urdu

Single Rooms: 33

Shared Rooms: 3

Rooms with ensuite WC: 29

Weekly Charges Guide: Nursing Care Single £850 – £900 , Nursing Care Shared (per person) £565 – £777 (These prices are only a guideline, please contact Purley View Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Purley View Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.6 (maximum of 10) for Purley View Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Purley View Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.721 for Purley View Nursing Home is calculated as follows: ( (198 Excellents x 5) + (55 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 262 Ratings = 4.721

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.885 Points relating to the number of positive Reviews for Purley View Nursing Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 3 Reviews ÷ 7.8 Target = 0.385

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.6 Purley View Nursing Home has a Review Score of 8.6 (8.606) from 22 Reviews


Average Ratings

  • Excellent
    18
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Purley View Nursing Home?

  • Extremely LIKELY
    20
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Purley View Nursing Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Wife of Resident/Service User
    3
  • Brother of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • more

My husband was taken into Purley View in September 2017. He was initially due to go to a residential home for respite but unfortunately, due to developing grade 3 bed stores at home, he needed a nursing home. To date, he has not been well enough to come home again. However, we have not regretted the choice of home for one moment. The decor isn't plush however the cleanliness and particularly the care is fantastic. Family/friends visit daily and are always made to feel welcome and informed of his current condition. On a couple of occasions when I have felt he might need to see the doctor they have always been ahead of me and have his name on their list. The staff are warm and friendly. They create a lovely atmosphere and myself, family and friends wouldn't hesitate in recommending the home.

How likely would you be to recommend Purley View Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

I am delighted with Purley View Nursing Home. All the staff are superb to deal with, so kind and caring.
It has a real buzz this home. Plenty goes on to stimulate the residents and it is always a pleasure to come. I can't recommend this home highly enough and give it full marks.

How likely would you be to recommend Purley View Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Excellent home. All the staff are helpful.

How likely would you be to recommend Purley View Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My Father was a resident of Purley View Nursing Home. I always found the staff to be very helpful and treat him with respect & dignity. They were patient and very kind as he could be difficult at times.
I would have no hesitation on recommending Purley View to anyone.
When he passed even some of the nurses came to the funeral.
Thank you Purley View.

How likely would you be to recommend Purley View Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Always welcomed, my friend is sometimes in bed or sometimes downstairs. Where ever she is the staff are always interested in her.
My friend has to be fed by the staff who are kind and do not hurry the feeding.
I am always offered a cup of tea and informed of any changes in the friend's health during the review meetings etc...

How likely would you be to recommend Purley View Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I could not wish for Mum to be cared for in a better place. The home is spotlessly clean, beautifully decorated and tastefully furnished. There are numerous pictures on the walls and two TV's in the lounge to cater for everyone. Activities take place weekly and there are themed days, e.g. Mother's/St Patrick's Day.
The staff are amazing, nothing is too much trouble for them and they contact me immediately if they are concerned.
Chef does an excellent job and all residents are kept clean and tidy. All care homes should be like this.

How likely would you be to recommend Purley View Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

A high level of care provided by vigilant staff who are caring and well trained.
The staff always do their best for the residents but sometimes struggle with peak demands and staff shortages coinciding.
They are always mindful to include family and welcome friends and family support.
One practical drawback is the physical location - so outside space is limited.
A high level of activity and participation is encouraged.
A general impression of service gleaned by observations (and comparisons made over a period of six and a half years approximately).

How likely would you be to recommend Purley View Nursing Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   3.7 out of 5

I look forward to my breakfast every morning. I appreciate that I am offered an alternative menu if I don't care for the food on offer. Anyone fortunate enough to reside in this nursing home will have confidence that the best care is available to help with any problems that might arise, will get a sympathetic hearing in this caring community with excellent staff ready to help.

How likely would you be to recommend Purley View Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I have had my sister in care for over 10 years in a number of homes.
You can find better furnished homes to look at, but what is not seen immediately is the concentration, care and dignity with which residents are treated at all times.

How likely would you be to recommend Purley View Nursing Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

The home is always clean and smell free.
The staff try hard to engage the interest of residents.
I have never seen any member of staff treat any residents unkindly.
Visitors are made to feel welcome. It is a pity there is not space for residents to sit outside when they wish.

How likely would you be to recommend Purley View Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

As you may note, I have ticked all the extremely likely boxes below and that is honestly and truly how I have experienced my stay in this care home.
Also, I have only gratitude and praise for the staff who work so hard on my behalf.

How likely would you be to recommend Purley View Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The home is always clean and bright. The staff are cheerful and friendly. We put mum into this home when it became necessary for her to have more care because our father had lived here at the end of his life and we found the care excellent.
The residents are very well looked after and treated with respect and affection.

How likely would you be to recommend Purley View Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

We are very pleased with the care our mother receives. All the staff are very friendly and attentive.

How likely would you be to recommend Purley View Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

From the first day of my husband's admission I his wife felt secure in the knowledge that he would be well looked after. The staff greeted us with warmth and understanding. He is not the easiest of people but is treated with care. His clothes are kept clean he is regularly bathed, hair cut and shaved etc. No faults at all. The only thing I wish was a brighter room and toilet as its very dull and grey. Food and drink are served with a smile and they make sure everyone is fed.

How likely would you be to recommend Purley View Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

The staff there are really kind to my mother, ourselves and the family. At the previous home she was in - she was always on antibiotics for infections and considering she's been here 18 months, this is the first time she has ever been on antibiotics and this was for a mild chest infection. Everything from the care and a medical point of view is excellent.

How likely would you be to recommend Purley View Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I feel that Purley View Nursing Home provides my wife with a very pleasant environment to live in. The home is clean, food is excellent and the staff are very helpful and kind. When you enter the nursing home and one of the first things that I noticed was there was no smell, it was like walking into your own home. Nice, clean and tidy.
This has not changed since my wife arrived in December 2009.

How likely would you be to recommend Purley View Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

I am so pleased I found the above nursing home. I reviewed several others and they all had a smell of urine, but there has never been ever a whiff of anything nasty here.
Staff are exceptional always ready to help. A real gem.

How likely would you be to recommend Purley View Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

I have several years experience of care homes in the Croydon area and Purley View Nursing Home is, without a doubt, the best. My father spent the last year of his life at Purley View Nursing Home and my mother is currently being cared for there. The staff are very friendly, helpful, and caring. It is always a pleasure to visit my mother in Purley View Nursing Home because of the friendly and happy atmosphere.

How likely would you be to recommend Purley View Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Purley View, in my opinion, is very well organised with dealing with patient care.
Staff always make you feel welcome as a visitor, only one complaint, the windows need cleaning as the rooms are always clean.

How likely would you be to recommend Purley View Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

My friend moved into Purley view in March 2011. We could not have chosen a better place. The staff were kind and friendly, always with a smile and acknowledging my friend when the passed her chair. The chef especially deserves special praise, having been cooking at the home for 26 years producing tasty, delicious food. Thank you. Never did I smell "urine" as so often is the case in care homes. I would recommend Purley View to anyone looking for a care home.

How likely would you be to recommend Purley View Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Purley View Nursing Home is an excellent home that provides care and treatment for all its residents. All members of staff are caring, compassionate at all times. All members of staff appear happy in their work. The nursing home is clean in all areas. Residents who are not able to feed themselves are assisted by nursing staff at all meal times. I have been visiting weekly for the past six years. Staff are always pleasant and helpful. I thoroughly recommend this nursing home.

How likely would you be to recommend Purley View Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My mother moved to Purley View about 4 months ago following the closure of the home she was previously resident. I have been very impressed with the quality of care at Purley View and my mother has settled in very well.

How likely would you be to recommend Purley View Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

Submit a Review for Purley View Nursing Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Purley View Nursing Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Purley View Nursing Home