The White House Nursing Home

My mother lived at The White House Nursing home for the last month of her life and received end-of-life care from The White House team. I visited her every day during this period. The care provided to my mother was outstanding. The staff were highly competent, diligent, kind and compassionate. Not only did they take fantastic care of my mother, but they were also so supportive of me during a very difficult time. Often they would check in on me to see how I was coping during my visits and bring me tea and food which I never had to ask for. They were always there if I needed to talk to someone and have maintained contact with me since my mother's death which I greatly appreciate. They made myself and my mother feel like we were at home. I am so impressed by the home and the strong bonds I formed with the staff that I intend to volunteer there and chat with other residents who are in need of some additional companionship.

I really thank all the staff there.

We were extremely lucky to have Mum sent to this nursing home from the hospital. The staff were very warm and welcoming and I always felt Mum was in safe and caring hands when I left. The premises were very clean and well maintained and always smelt fresh when you came in. The manager and staff were also very supportive of me and concerned in a genuine way for my well-being both during Mum's short stay and following her passing on.

My aunt lived at The White House for four years and was given end-of-life care there, where she died on the 9th of November 2022. I visited her throughout this time four times a week (by phone during Covid). Throughout this time, the performance of The White House staff and the facilities and services provided has been, in all respects, truly excellent. I cannot recommend this care home highly enough.

The White House Nursing Home has been absolutely fantastic with the care of my mother. We could not have asked for anything more from the dedicated, loving staff. My mother died peacefully and with dignity as she came to the end of her life. I cannot thank everyone at The White House enough for this at a very difficult time in our lives.

From the very first time we stepped into the home, we knew it was the right place for our aunt. The home is professionally run with very caring and friendly staff. Nothing was too much trouble for them, they made it like a home from home.

Mum moved to the White House 1.5 years ago after negative experiences at two previous homes, which left me rather wary and anxious. I'm relieved and pleased to say, 1.5 years in, that the White House is very different. It's an independently-run home with owners and a management team who take pride in what they do. It is very well managed. Everyone you come across is friendly, diligent, responsive and hard-working and the team is steady, so you can get to know them and vice versa. They've noticed when things have been amiss with Mum, taken prompt action and let me know. They're constantly striving to innovate and improve too, be it skills, facilities or use of technology, e.g. since Mum arrived, they've converted the top floor into a sensory space for dementia residents, set up online photo albums for residents' families and many other projects. They dealt outstandingly well with Covid restrictions as well. I'm very grateful to the whole team for all their efforts.

Dad had always wanted to stay in his own home but moved into the White House when his health deteriorated to the extent that we could no longer give him the care he needed. The positive atmosphere and friendly reception we received was immediately reassuring and the kindness, skill and dedication of the staff made a difficult transition much easier than we had feared. Although Dad was confined to bed, he never felt isolated, but quickly developed a good relationship with the staff, who were always near at hand. The standard of nursing care he was given was outstanding, and staff never stinted in their efforts to keep him comfortable. I should stress that we were impressed by the dedication of all the staff in the wide range of roles that contribute to the running of a nursing home. They took very good care of us too. Living far away we found the Relatives Gateway very helpful, and were thankful that we were able to visit Dad at any time during his last few weeks.

It was a difficult time for all of us, but the degree of night and day dedication and attention to all her needs by all the staff was amazing. We cannot admire more highly, the caring medical skills that that were employed to provide her with the comfort she needed. Also the degree of assistance and communication with us over her difficult times. It was sad that my sister was not sufficiently able to participate more in the wonderful range of activities and crafts that the home provides, particularly as she spent much of her life with people and enjoying art. I would recommend the home to all families anxious for the best care for their loved ones, from the experiences of my sister in her recent period of stay at The White House.

I never wanted my mum to go into a home. I always wanted to look after her at home, but my father wasn't happy, so sadly she went into the White House nursing home. We were all delighted with how wonderful the staff were and how they were so kind to Mum and all of us, as a family. From the management to the cleaners, they are all wonderful.

I was hesitant when I entered the house because it was on the main road and it had a tiny garden area. Lots of nursing homes are set in lovely grounds. However, at this point in my dad's life, what he needed was exactly the care he received at this home and a garden would have made no difference to him. The staff here really care. The owner and manager are flexible and pragmatic. When they saw my dad was not really benefitting from interacting with other residents in big sessions, they arranged for OT to be delivered one to one. I am most appreciative of the amount they let me visit him. The food is also really good and they ensure everyone knows what the physical state of the resident is by recording it on an app. I think this home, being small and being not run by a large group feels much more like family care than anywhere else I visited. I can't thank them enough for looking after my dad so well in the last phase of his life and allowing me to be there so much with him.

So grateful to the dedicated staff at The White House Nursing Home. They went over and above to provide Dad with a level of care and kindness that surpassed our expectations. They met his every need and showed him compassion and patience at all times. In addition, the staff showed sensitivity and empathy to my sister and I, keeping us up to date with Dad's health, his condition and his state of mind. We are truly indebted to the White House Nursing Home for providing our dad with a warm and friendly atmosphere over the last three months of his life.

My mother lived at The White House Nursing Home for nearly three years and was very happy there. The staff were always kind and considerate of her wishes. She passed away there in January and even though we were in the midst of Covid, the compassion and quality of the end of life care made her passing easier and I am thankful that she spent her last years being looked after at the White House.

My mother received exceptional care and compassion throughout her time at the White House. All staff were attentive and supportive. We were updated daily of her condition. The night staff supported us throughout the night of her passing.

Moving my mum to The White House Nursing Home was the best thing we did. Although being visually impaired and at the end of her life, she was included in the activities, enjoying trips out, sensory and social activities. This was a great relief to us and we were always made to feel welcome, when visiting. The White House is like a big family home, staff were always friendly and gave us great support, during difficult a time.

I have nothing but praise and thanks for all the wonderful staff at The White House. My mother has been there since Nov 2019 and, at first, I was anxious about Mum going into a care home but, right from the start, she was treated with such kindness and respect that I was instantly reassured. There is such an atmosphere of warmth and caring. It is wonderful to see Mum laughing and joking with her carers and also to see how patiently and kindly she is treated, especially when she is having one of her difficult days. There is such great rapport between staff, residents and families. Throughout the difficulties of the coronavirus pandemic, it's been especially reassuring to know that Mum was in such good hands. Everyone at The White House went to extraordinary lengths to keep the residents safe and happy and maintain as much contact between Mum and her family as possible. And always with a smile. The White House sets the standard for what every care home should be like.

My father entered The White House nearly a year ago; I have total confidence in the care that the staff and management provide for him. The staff took time to let my father settle in and it was clear that they knew how to make new residents welcome in a gentle and caring manner. The home offers regular entertainment and activities to the residents and it has been great to see Dad take part these in a way that I never imagined he would. I am kept up to date with the events through social media and emails, while the relative’s gateway online portal allows me to see the daily care provided to my father. Staff are quick to telephone me, should anything out of the ordinary occur. My father’s room is spotless, if functional, and he himself is clean, well-groomed and clearly very well cared for. The staff have always been incredibly friendly, yet professional and attentive at the same time. I would not hesitate to recommend The White House to anyone looking for a nursing home.

My mum joined The White House team last summer and it was a worrying time, especially with Covid. Yet, I remain hugely impressed with how well she is looked after. After encouragement, Mum is getting more involved with activities and making friends and not pushed when she wants to be left alone. I have found the staff very supportive with all my questions and concerns and the communication is excellent. I've visited Mum many times now and am always impressed (jealous even!) with the gorgeous food smells and staff friendliness - nothing is too much trouble. Due to my experience, I have no hesitation in recommending this nursing home. It is such an enormous relief to know that Mum is clean, safe, fed, warm and entertained. Thank you to everybody for looking after my extra special Mum.

We were extremely pleased with the way my husband has been looked after, especially in his last days.

The staff are amazing. They are so caring and loving to their residents. They are welcoming to visitors. They looked after my mum and hers (and our) needs until the end, even down to us clearing her room out. I cannot praise them enough!