The White House Nursing Home

274 Malden Road, New Malden KT3 6AR
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9.9 50 Reviews
  • The White House Nursing Home, New Malden
The White House Nursing Home is an award-winning Gold Standard Framework accredited home rated as Outstanding by the Care Quality Commission since March 2018, providing recognised standards of care in homely environment.
The Home is registered to care for a range of nursing needs and provides exceptional standards of personalised care 24 hours a day, 365 days a year.

Comprising 30 beautifully and individually decorated bedrooms equipped with high spec facilities including adjustable beds, 24-hour nurse call systems, digital TV and Wi-Fi. The Home provides a bright, modern yet comfortable and traditional setting and are cared for by an incredibly passionate and dedicated staff team. Residents also have the freedom to enjoy numerous comfortable communal indoor and outdoor spaces.

The Home’s rich and comprehensive programme of indoor and outdoor activities is designed to keep residents busy, inspired, stimulated and healthy in mind, body and spirit. Incorporating a wide range of regular activities such as arts and crafts, baking, gardening, music, games and quizzes designed to be enjoyable, stimulating and engaging while enhancing wellbeing and dexterity. Events and celebrations add extra variety and connect the home with broader events and interests. State of the art digital technology also provides a huge range of sensory and brain training apps, videos, games, virtual tours and much more. Residents also regularly enjoy trips and outings with the home’s private minibus.

The Home utilises the latest in cutting edge care industry technology to deliver person-centred care. This includes; Electronic Care Plans with Family Engagement portals, eMAR for medication management, Coordinate My Care which efficiently shares resident care with other medical teams ensuring the best coordinated care possible and AI assisted technology for sleep and pain monitoring.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1500

Fees confirmed on pre-admission assessment
Fees do not include personal expenses such as hairdressing, chiropody and appointment escorts

These prices are only a guideline, please contact The White House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • The White House Nursing Home

Person in charge

  • Ajitha Pillai (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (31)

The White House Nursing Home Reviews (50)

9.9

The White House Nursing Home has a Review Score of 9.9 (9.926) out of 10, based on 17 reviews in the last 2 years.
Over all time The White House Nursing Home has 50 reviews.

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Review from Lola R (Daughter of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived at The White House Nursing home for the last month of her life and received end-of-life care from The White House team. I visited her every day during this period. The care provided to my mother was outstanding. The staff were highly competent, diligent, kind and compassionate. Not only
did they take fantastic care of my mother, but they were also so supportive of me during a very difficult time. Often they would check in on me to see how I was coping during my visits and bring me tea and food which I never had to ask for. They were always there if I needed to talk to someone and have maintained contact with me since my mother's death which I greatly appreciate. They made myself and my mother feel like we were at home. I am so impressed by the home and the strong bonds I formed with the staff that I intend to volunteer there and chat with other residents who are in need of some additional companionship.
Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Lola,
Your lovely words have touched all of us. We know what a difficult and painful time it was for you and we all wanted to ensure that you were well supported and listened to, we are thankful that you allowed us to do so. Your mum was very comfortable and well cared for. We deeply admire your thoughtfulness to volunteer for us which will further strengthen our relationship with you.
With our gratitude and best wishes
Ajitha

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Review from Thelma D (Daughter of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mum went into the nursing home fourteen months ago I thought I was going to lose her, but they have done an amazing job bringing her back to how she was and I thank the staff so much. My mum is so very happy there, I think she loves it and she gets on with everyone there as well.
I really thank
all the staff there.
Reply from Rahim Nurmohamed, Director at The White House Nursing Home

Dear Thelma,
Thank you so much for your positive feedback and all the support you give us. Your mum is such a wonderful person to care for - full of life and humour. We all admire her determination to move on and also her kindness towards staff who really do their best to ensure they keep trying to connect with and bring out the best in our residents. It is our privilege to be part of her life and we will continue to do our utmost to give her the best care and quality of life that we can.
With our best wishes and sincere gratitude.

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Review from S S (Daughter of Resident) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were extremely lucky to have Mum sent to this nursing home from the hospital. The staff were very warm and welcoming and I always felt Mum was in safe and caring hands when I left. The premises were very clean and well maintained and always smelt fresh when you came in. The manager and staff were
also very supportive of me and concerned in a genuine way for my well-being both during Mum's short stay and following her passing on.
Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Thank you for your lovely review. Mum's time was a very short time with us but we had a good understanding of her needs and got to know her well due to your support, for which we are very grateful.
We know it was tough for you but we did our best and feel that Mum was comfortable under our care. I really valued the time we spent reflecting on your Mum's advanced care and support.
With lots of love and fondest thoughts,
Ajitha

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Review from Martin R (Nephew of Resident) published on 17 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt lived at The White House for four years and was given end-of-life care there, where she died on the 9th of November 2022. I visited her throughout this time four times a week (by phone during Covid). Throughout this time, the performance of The White House staff and the facilities and services
provided has been, in all respects, truly excellent. I cannot recommend this care home highly enough.
Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Martin,
Thank you for your thoughtful review. We are very thankful to you and your family for the continuous support you have given throughout these past few years.
We miss her a lot - especially her singing and beautiful smile - more than words can define. We look forward to a continued association and friendship with you.
Best wishes,
Ajitha

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Review from Jo H (Daughter of Resident) published on 6 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The White House Nursing Home has been absolutely fantastic with the care of my mother. We could not have asked for anything more from the dedicated, loving staff. My mother died peacefully and with dignity as she came to the end of her life. I cannot thank everyone at The White House enough for this
at a very difficult time in our lives.
Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Jo, thank you for your lovely words.
It was our honour to care for your Mum and be there for you and the family. Your support to our staff will always be remembered.
We feel satisfied that she was comfortable and well cared for at The White House, and we loved how she came alive when listening to her Irish music!
Thank you to you and all your family for the kindness and warmth you extended to us
Best wishes.

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Review from Graham D (Relative of Resident) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first time we stepped into the home, we knew it was the right place for our aunt. The home is professionally run with very caring and friendly staff. Nothing was too much trouble for them, they made it like a home from home.
Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Graham, thank you so much for your kind and positive review. Your aunt is missed by all of us and we especially miss her lovely serenades as we went about our work! She enjoyed being part of The White House family and loved chatting with everyone. Your support and visits meant a lot to her. She was very fortunate to have you and her nephews as family. Best Wishes, Ajitha.

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Review from N D (Daughter of Resident) published on 7 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to the White House 1.5 years ago after negative experiences at two previous homes, which left me rather wary and anxious. I'm relieved and pleased to say, 1.5 years in, that the White House is very different. It's an independently-run home with owners and a management team who take pride in
what they do. It is very well managed. Everyone you come across is friendly, diligent, responsive and hard-working and the team is steady, so you can get to know them and vice versa. They've noticed when things have been amiss with Mum, taken prompt action and let me know. They're constantly striving to innovate and improve too, be it skills, facilities or use of technology, e.g. since Mum arrived, they've converted the top floor into a sensory space for dementia residents, set up online photo albums for residents' families and many other projects. They dealt outstandingly well with Covid restrictions as well. I'm very grateful to the whole team for all their efforts.
Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Thank you for your humbling feedback and support. Our team is constantly trying to learn about our residents' care needs so we can provide as person-centred care as possible. Your support and recognition of our efforts and care is so very much appreciated. Best Wishes, Ajitha.

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Review from Anne T (Daughter of Resident) published on 11 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad had always wanted to stay in his own home but moved into the White House when his health deteriorated to the extent that we could no longer give him the care he needed. The positive atmosphere and friendly reception we received was immediately reassuring and the kindness, skill and dedication of
the staff made a difficult transition much easier than we had feared. Although Dad was confined to bed, he never felt isolated, but quickly developed a good relationship with the staff, who were always near at hand. The standard of nursing care he was given was outstanding, and staff never stinted in their efforts to keep him comfortable. I should stress that we were impressed by the dedication of all the staff in the wide range of roles that contribute to the running of a nursing home. They took very good care of us too. Living far away we found the Relatives Gateway very helpful, and were thankful that we were able to visit Dad at any time during his last few weeks.
Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Anne, thank you very much for such a warm and kind review about our care. It was a privilege to be part of your journey and able to give the best we could for your Dad. We will always remember his evergreen smile which gave us the inspiration to be stronger in difficult times - he was such an amazing person. We are very grateful for your support and thoughtfulness. Best wishes, Ajitha.

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Review from Derek P (Brother of Resident) published on 3 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
On behalf of our family, I wish to thank the staff and management of the White House for all the wonderful care and support that all the staff provided for my sister in her final days.
It was a difficult time for all of us, but the degree of night and day dedication and attention to all her needs by
all the staff was amazing. We cannot admire more highly, the caring medical skills that that were employed to provide her with the comfort she needed. Also the degree of assistance and communication with us over her difficult times. It was sad that my sister was not sufficiently able to participate more in the wonderful range of activities and crafts that the home provides, particularly as she spent much of her life with people and enjoying art. I would recommend the home to all families anxious for the best care for their loved ones, from the experiences of my sister in her recent period of stay at The White House.
Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Derek, Thank you for such a thoughtful, considered and kind review. You were both wonderful throughout your sister's time with us and supported her and our staff hugely. It was an honour to care for your sister who was so humble and down to earth with everyone. I'm glad that together, we were able to give her a peaceful farewell. Our very best wishes and gratitude to you both.

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Review from Sarah B (Daughter of Resident) published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I never wanted my mum to go into a home. I always wanted to look after her at home, but my father wasn't happy, so sadly she went into the White House nursing home. We were all delighted with how wonderful the staff were and how they were so kind to Mum and all of us, as a family. From the management
to the cleaners, they are all wonderful.
Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Thank you so much for your kind words. It was a pleasure to look after your Mum and to know you and your family. You had such a good understanding of care and your Mum's needs and your constant support to the staff was very helpful. Our sincere thanks and best wishes to you and the family on behalf of all the staff.

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Review from Heather B (Daughter of Resident) published on 22 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was hesitant when I entered the house because it was on the main road and it had a tiny garden area. Lots of nursing homes are set in lovely grounds. However, at this point in my dad's life, what he needed was exactly the care he received at this home and a garden would have made no difference to
him. The staff here really care. The owner and manager are flexible and pragmatic. When they saw my dad was not really benefitting from interacting with other residents in big sessions, they arranged for OT to be delivered one to one. I am most appreciative of the amount they let me visit him. The food is also really good and they ensure everyone knows what the physical state of the resident is by recording it on an app. I think this home, being small and being not run by a large group feels much more like family care than anywhere else I visited. I can't thank them enough for looking after my dad so well in the last phase of his life and allowing me to be there so much with him.
Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Heather, Thank you very much for your lovely review. We know it was very difficult for you and your sister to make a decision on the placement but together, we managed to give your dad the best quality care. His humour and warmth towards us will always be remembered. Your support, care and compassion throughout really helped us to understand your dad's life and plan his care to give him the best quality of life. Thank you so much, on behalf of every staff member. With all our love and best wishes.

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Review from Wendy S (Daughter of Resident) published on 25 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
So grateful to the dedicated staff at The White House Nursing Home. They went over and above to provide Dad with a level of care and kindness that surpassed our expectations. They met his every need and showed him compassion and patience at all times. In addition, the staff showed sensitivity and empathy
to my sister and I, keeping us up to date with Dad's health, his condition and his state of mind. We are truly indebted to the White House Nursing Home for providing our dad with a warm and friendly atmosphere over the last three months of his life.
Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Wendy, we are extremely grateful for your compassionate thoughts and praise of our care. It was wonderful to know your dad; his album helped the staff to know him in so many ways. As a family, you were so understanding and supportive towards us and we are hugely thankful for that. Best wishes, Ajitha.

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Review from Nelly W (Daughter of Resident) published on 20 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived at The White House Nursing Home for nearly three years and was very happy there. The staff were always kind and considerate of her wishes. She passed away there in January and even though we were in the midst of Covid, the compassion and quality of the end of life care made her passing
easier and I am thankful that she spent her last years being looked after at the White House.
Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Nelly, Thank you very much for your kind words. We are so grateful for the opportunity to have taken care of your Mum. She was so motherly to all the staff and so caring in nature. Her humour and determination in doing things her way was inspirational. She was so proud of her culture and heritage, we also learned so much from her. We are so thankful to you for your continuous support and hope our connection always remains.

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Review from K H (Daughter of Resident) published on 30 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother received exceptional care and compassion throughout her time at the White House. All staff were attentive and supportive. We were updated daily of her condition. The night staff supported us throughout the night of her passing.
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Review from Pamela B (Daughter of Resident) published on 3 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving my mum to The White House Nursing Home was the best thing we did. Although being visually impaired and at the end of her life, she was included in the activities, enjoying trips out, sensory and social activities. This was a great relief to us and we were always made to feel welcome, when visiting.
The White House is like a big family home, staff were always friendly and gave us great support, during difficult a time.
Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Pam, Thank you so much for your lovely words and support. It is so gratifying to receive your kind note of encouragement and warmth. We were very fortunate to care for your Mum. Both you and Terry were always extremely understanding and supportive. Through you and Terry we learned so much about your Mum which helped us to deliver the right care and support. Again please accept our sincere thanks.

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Review from Irene P (Daughter of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise and thanks for all the wonderful staff at The White House. My mother has been there since Nov 2019 and, at first, I was anxious about Mum going into a care home but, right from the start, she was treated with such kindness and respect that I was instantly reassured. There is
such an atmosphere of warmth and caring. It is wonderful to see Mum laughing and joking with her carers and also to see how patiently and kindly she is treated, especially when she is having one of her difficult days. There is such great rapport between staff, residents and families. Throughout the difficulties of the coronavirus pandemic, it's been especially reassuring to know that Mum was in such good hands. Everyone at The White House went to extraordinary lengths to keep the residents safe and happy and maintain as much contact between Mum and her family as possible. And always with a smile. The White House sets the standard for what every care home should be like.
Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Irene, thank you for the beautiful words for the team. It's so lovely to hear the trust and kindness you have in our care. We understand it's not easy for you to visit due to the distance but being able to connect digitally is so crucial for you and we are pleased it worked so well for you. Thank you for your support and for taking the time to express your views.

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Review from David P (Son of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father entered The White House nearly a year ago; I have total confidence in the care that the staff and management provide for him. The staff took time to let my father settle in and it was clear that they knew how to make new residents welcome in a gentle and caring manner. The home offers regular
entertainment and activities to the residents and it has been great to see Dad take part these in a way that I never imagined he would. I am kept up to date with the events through social media and emails, while the relative’s gateway online portal allows me to see the daily care provided to my father. Staff are quick to telephone me, should anything out of the ordinary occur. My father’s room is spotless, if functional, and he himself is clean, well-groomed and clearly very well cared for. The staff have always been incredibly friendly, yet professional and attentive at the same time. I would not hesitate to recommend The White House to anyone looking for a nursing home.
Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear David, thanks so much for your incredible support and trust in our care. It's so heart-warming to read your confidence in our care and it only makes us feel more encouraged and motivated to do better. We're so grateful to you for taking the time to express your views.

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Review from Dawn F (Daughter of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum joined The White House team last summer and it was a worrying time, especially with Covid. Yet, I remain hugely impressed with how well she is looked after. After encouragement, Mum is getting more involved with activities and making friends and not pushed when she wants to be left alone. I have
found the staff very supportive with all my questions and concerns and the communication is excellent. I've visited Mum many times now and am always impressed (jealous even!) with the gorgeous food smells and staff friendliness - nothing is too much trouble. Due to my experience, I have no hesitation in recommending this nursing home. It is such an enormous relief to know that Mum is clean, safe, fed, warm and entertained. Thank you to everybody for looking after my extra special Mum.
Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Dawn, thank you very much for your lovely comments and enormous support. The whole team really puts a lot of thought and effort to ensure we provide complete person-centred care and your feedback and endorsement mean the world to us. Thank you - we really appreciate your time to express your views about our care.

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Review from K F (Wife of Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were extremely pleased with the way my husband has been looked after, especially in his last days.
Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Thank you so much for taking the time to give us your feedback; we really appreciate your time and all your support.

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Review from Caroline G (Daughter of Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing. They are so caring and loving to their residents. They are welcoming to visitors. They looked after my mum and hers (and our) needs until the end, even down to us clearing her room out. I cannot praise them enough!
Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Caroline, we want to extend our deep appreciation for your support throughout the stay of your Mum and for the time to express your views on our care. It was our honour to take care of your Mum and support the whole family. She was always comfortable with us, and we always supported her choice of living in her preferred way. Thank you so much, Caroline, to you and your family for your understanding and warmth.

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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for The White House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.926 for The White House Nursing Home is calculated as follows: ( (189 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 202 Ratings = 4.926
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The White House Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Mar 2018

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (7)

Rahim

Rahim Nurmohamed

Job Title: Co-Director Joined: 2013

Rahim has been looking after Home's clinical and business administration since 2001, eventually becoming one of the Home's Directors in 2013. He has been instrumental in taking the Home forward through many changes in regulations, always ensuring the quality and health & safety aspects of the Home continue to improve and exceed standard levels. He describes his most important role as the "chief taster" of all the delicious cakes and dishes being produced in the kitchen!

Ajitha

Ajitha Pillai

Job Title: Registered Manager Joined: 2012

Ajitha Pillai has been the Registered Manager of the Home since 2012. Previous to this, she was one of our Registered Nurse's and her hard work and passion for high quality care saw her quickly progressing to the award-wining Registered Manager she is today.

Salima

Salima Nurmohamed

Job Title: Co-Director Joined: 2013

Salima is the daughter of Mr Manji, the late founder of TWHNH and one of the Home's Directors. She joined the family business in 2013 (a move she wishes she had made a lot sooner!) and is responsible for the finance, HR and marketing operations of the Home

Vincent

Vincent Doherty

Job Title: Facilities Manager Joined: 1995

Vincent Doherty manages all the repair and maintenance aspects of the Home. At over 25 years of service (he’s lost count), Vince is the longest-serving member of our staff team.

Shirely

Shirely O'Dwyer

Job Title: Home Services Administrator Joined: 2015

Shirley O'Dwyer has been looking after the Home service administration aspects since 2015. Shirley is dedicated to researching and implementing different products and systems in order to constantly improve the standards of services, accommodation and supplies in the Home.

Indre

Indre Lasiene

Job Title: Activities Coordinator Joined: 2023

Indre has been working at TWH since March 2023, bringing her experience from working at another Care Home in Lithuania. She is qualified as a Social Worker, which helps her to understand the needs of the residents. Indre gets her motivation and finds so much happiness in seeing the residents being engaged and responding. She enjoys finding individual catered activities as it is important to meet everyone’s needs and she is determined to always find an activity for everyone.

Emily

Emily Paton

Job Title: Home Liaison Administrator Joined: 2023

Emily graduated with her History degree from the University of Warwick in July 2023, with a background in film and marketing. She joined TWH shortly after graduating and is passionate about making a difference through compassionate care and drawing on her love for writing. Emily is an extremely competent administrator and looks after all the Business and Marketing administration of the Home.

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