The White House Nursing Home

274 Malden Road, New Malden KT3 6AR
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9.9 50 Reviews
  • The White House Nursing Home, New Malden
The White House Nursing Home is an award-winning Gold Standard Framework accredited home rated as Outstanding by the Care Quality Commission since March 2018, providing recognised standards of care in homely environment.
The Home is registered to care for a range of nursing needs and provides exceptional standards of personalised care 24 hours a day, 365 days a year.

Comprising 30 beautifully and individually decorated bedrooms equipped with high spec facilities including adjustable beds, 24-hour nurse call systems, digital TV and Wi-Fi. The Home provides a bright, modern yet comfortable and traditional setting and are cared for by an incredibly passionate and dedicated staff team. Residents also have the freedom to enjoy numerous comfortable communal indoor and outdoor spaces.

The Home’s rich and comprehensive programme of indoor and outdoor activities is designed to keep residents busy, inspired, stimulated and healthy in mind, body and spirit. Incorporating a wide range of regular activities such as arts and crafts, baking, gardening, music, games and quizzes designed to be enjoyable, stimulating and engaging while enhancing wellbeing and dexterity. Events and celebrations add extra variety and connect the home with broader events and interests. State of the art digital technology also provides a huge range of sensory and brain training apps, videos, games, virtual tours and much more. Residents also regularly enjoy trips and outings with the home’s private minibus.

The Home utilises the latest in cutting edge care industry technology to deliver person-centred care. This includes; Electronic Care Plans with Family Engagement portals, eMAR for medication management, Coordinate My Care which efficiently shares resident care with other medical teams ensuring the best coordinated care possible and AI assisted technology for sleep and pain monitoring.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1500

Fees confirmed on pre-admission assessment
Fees do not include personal expenses such as hairdressing, chiropody and appointment escorts

These prices are only a guideline, please contact The White House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • The White House Nursing Home

Person in charge

  • Ajitha Pillai (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (31)

The White House Nursing Home Reviews (50)

9.9

The White House Nursing Home has a Review Score of 9.9 (9.926) out of 10, based on 17 reviews in the last 2 years.
Over all time The White House Nursing Home has 50 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The White House Nursing Home
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Total of 50, showing 41-50
Review from Roger J (Regular Volunteer) published on 21 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife began to suffer from Parkinson’s Disease in 2005. In time, her condition became too severe for me to care for her at home. The White House Nursing Home was recommended to me. In 2013 she moved in and was cared for there until her death in 2016. The fact that she lived for another three and a
half years with a very severe form of Parkinson’s Disease is a testament to the high quality of the care she received. The staff and management provided a homely, caring environment with a professional skill and that was a great comfort to my wife, myself and all the family. I have continued to volunteer and play music sessions at The White House Nursing Home and continue to appreciate the good work which I see, when I am there.
Reply from Ajitha Pillai, Director at The White House Nursing Home

Dearest Roger, We are so grateful for your kind and encouraging words and taking the time to pen such a lovely review for us. You have both continued to be such an amazing support to our residents and staff. Thank you so much for everything.

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Review from Liz K (Daughter of Resident) published on 21 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my Dad had a life-changing stroke five years ago, it became clear he would need twenty-four-hour nursing care. As everyone reading this will know, searching for a nursing home is daunting and stressful because of the absolute trust it requires to leave a loved one even in the most professional
of hands. Over the years, the team at The White House Nursing Home have shown over and over again that they understand their residents individually, take joy in their company and quietly support their families and friends in coping with the challenges of making a new life at the home. My mum now lives there too, staff have shown huge sensitivity and care in enabling them to have their individual needs met while also enjoying time together. During Covid-19 staff made sure that the atmosphere remained cheerful and positive, even while managing their own challenging workloads. Management care deeply for staff in all roles and foster a lovely team atmosphere.
Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Liz, please accept our sincere thanks for your kind and encouraging words. Our team continuously works hard to ensure safe and outstanding service to our residents and your words have given us even more motivation to be the best we can be. Thanks again.

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Review from Neil K (Son of Resident) published on 21 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my parents have been living at the White House for a long time - over 5 years in my father's case and over 3 in my mother's. Both have complex medical as well as general caring needs. I cannot recommend the White House highly enough. It's because of our family's complete trust in the place that
my mother followed my father there when she too needed to be looked after in a home. The White House manager and staff are outstanding. Some staff have been there ever since my parents arrived: that continuity of care, not found in every home, makes a big difference. They treat the residents as individuals, with respect, dignity, warmth, and communicate closely with families. They put much effort in getting to know residents, their quirks, character, and needs, and they adjust the resident's routines and experiences to suit their personality. They are reliable, thorough, and proactive with residents' medical needs, not hesitating to refer to a GP or hospital whenever there is a concern.
Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Neil, Thank you so much for your time and to give such wonderful and considered feedback, we really appreciate it. Your family has been extremely supportive and understanding throughout. We feel really privileged to care for your parents and your kind words make it all the more special for us - Thank you!

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Review from Nancy G (Friend of Resident) published on 11 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing, the care is outstanding, the activities and interaction with residents are simply the best. The communication with loved ones has always been honest, to the staff, it’s not just a job, they actually love them as much as we do. They are treated like family. We have regular updates,
telephone calls where the staff listen and try to make us feel at ease, especially when no visits were allowed. They even give them hugs and say they are from us. We send in letters that are read to our loved ones, they tell them we love them when we can’t be there.
Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Thank you so much Nancy for such kind words and all the amazing support you have given us over the past year. We really appreciate your time taken to review us and for your continued support.

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Review from David H (Son-in-law of Resident) published on 4 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend The White House Nursing Home to anybody who needs residential care with nursing for a relative, friend or themselves. They offer care, nursing, good food in a loving environment with great entertainment. My mother-in-law has had 3 enjoyable years there. They also have the Relatives
Gateway which is an online portal, so you can log in to see your relatives' care plan in daily action.
Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Thank you for such a positive review and supportive comments!
It has been an honour to look after your mohter-in-law, and her time with us has left us some wonderful memories - full of fun and enjoyment.
Your unconditional support and kindness throughout her time with us has also been priceless.
Thank you so much.

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Review from T C (Sister of Resident) published on 29 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear brother was placed there for end-of-life care with terminal care. His care was exceptional. Staff from the home manager down showed great empathy; the care/support was excellent. They also took into account that he was only 58 - sharing appropriate banter. Their support to me, was greatly accepted
at this terrible time, especially with the added burden of covid-19.
Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Your brother was a great character and a very friendly person. It was a sad and painful moment for all of us when he departed. We feel fortunate to have cared for him and to have helped him to live the way he chose. You have been extremely supportive and understanding. Your kind words have warmed our hearts. And your lovely treat for the staff has been much appreciated

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Review from Anne T (Daughter of Resident) published on 18 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father first went to The White House for respite care. He was there for two weeks only but we were impressed with the way the staff quickly got to understand his personality and needs. When we had to make the difficult decision for him to move into care permanently, we did not hesitate but to approach
The White House. Every member of staff played their part in making sure he was well cared for. He was taken out to the local parks, sat with, played games with and encouraged to join in with as much as he could manage. His room was always clean and he was always well presented. When he needed palliative care, the staff embraced us all and made his last days as comfortable and calm as they possibly could be. I had visited numerous care homes before my father became a resident and I never once regretted the choice. The White House is a special place.
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Review from Guy M (Son of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The White House Nursing Home provided exceptional care for my father who was suffering from senile dementia along with a number of serious ailments, including 3 forms of cancer. The staff were caring and considerate and very supportive to the family, especially to my mother. The home was always exceptionally
clean and well presented. The staff were always friendly and keen to help.
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Review from Claire H (Daughter of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident for the last 15 months of his life from January 2018 to April 2019. I knew immediately on visiting the home prior to his admission that his needs would be met. The staff were kind and respectful and responsive to his needs, which were extensive. The White House had a very 'homely'
feel in relation to the day lounge and activity area, and above all, there were no unpleasant odours - a sign of good care! Our family were very relieved for Dad to be in a well managed and caring facility.
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Review from Sally H (Daughter of Resident) published on 26 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
During my mothers stay at The White House I found the staff to be most kind and attentive towards my mother. On every visit to see her she was always clean and happy and although her illness made life extremely difficult for both my Mother and her carers, as a family we felt that she was receiving excellent
and sensitive care, delivered with the utmost dignity and respect for my Mothers state of mind and terminal illness.
We were always kept informed of any change to my Mothers health and felt happy that during her final decline in her health we felt that she was receiving the best possible care in the most challenging of circumstances and for that peace of mind we are forever grateful to the staff and management of The White House.
In conclusion, I would be happy to highly recommend the staff and management of the White House to future patients and family who might be facing the same demanding and upsetting illness to befall a loved one that we have had to deal with.
Reply from Salima Nurmohamed, Director at The White House Nursing Home

Dear Sally, thank you for this wonderful review. We are very humbled by your kind feedback. Regards TWHNH Staff & Management Team.

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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for The White House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.926 for The White House Nursing Home is calculated as follows: ( (189 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 202 Ratings = 4.926
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The White House Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Mar 2018

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (7)

Rahim

Rahim Nurmohamed

Job Title: Co-Director Joined: 2013

Rahim has been looking after Home's clinical and business administration since 2001, eventually becoming one of the Home's Directors in 2013. He has been instrumental in taking the Home forward through many changes in regulations, always ensuring the quality and health & safety aspects of the Home continue to improve and exceed standard levels. He describes his most important role as the "chief taster" of all the delicious cakes and dishes being produced in the kitchen!

Ajitha

Ajitha Pillai

Job Title: Registered Manager Joined: 2012

Ajitha Pillai has been the Registered Manager of the Home since 2012. Previous to this, she was one of our Registered Nurse's and her hard work and passion for high quality care saw her quickly progressing to the award-wining Registered Manager she is today.

Salima

Salima Nurmohamed

Job Title: Co-Director Joined: 2013

Salima is the daughter of Mr Manji, the late founder of TWHNH and one of the Home's Directors. She joined the family business in 2013 (a move she wishes she had made a lot sooner!) and is responsible for the finance, HR and marketing operations of the Home

Vincent

Vincent Doherty

Job Title: Facilities Manager Joined: 1995

Vincent Doherty manages all the repair and maintenance aspects of the Home. At over 25 years of service (he’s lost count), Vince is the longest-serving member of our staff team.

Shirely

Shirely O'Dwyer

Job Title: Home Services Administrator Joined: 2015

Shirley O'Dwyer has been looking after the Home service administration aspects since 2015. Shirley is dedicated to researching and implementing different products and systems in order to constantly improve the standards of services, accommodation and supplies in the Home.

Indre

Indre Lasiene

Job Title: Activities Coordinator Joined: 2023

Indre has been working at TWH since March 2023, bringing her experience from working at another Care Home in Lithuania. She is qualified as a Social Worker, which helps her to understand the needs of the residents. Indre gets her motivation and finds so much happiness in seeing the residents being engaged and responding. She enjoys finding individual catered activities as it is important to meet everyone’s needs and she is determined to always find an activity for everyone.

Emily

Emily Paton

Job Title: Home Liaison Administrator Joined: 2023

Emily graduated with her History degree from the University of Warwick in July 2023, with a background in film and marketing. She joined TWH shortly after graduating and is passionate about making a difference through compassionate care and drawing on her love for writing. Emily is an extremely competent administrator and looks after all the Business and Marketing administration of the Home.

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