Whitefarm Lodge

Vicarage Road, Whitton, Twickenham TW2 7BY

For a versatile nursing and dementia care service in Twickenham, Whitefarm Lodge is a 60 en-suite bedroom, modern facility, courtesy of provider Care UK.

The home's services are set up with individual needs in mind, with regularly updated care packages to deal with any personal health, dietary and medication requirements.

Whitefarm Lodge is ideal for a flexible lifestyle, enabling residents as much privacy as they wish for whilst maintaining a pleasant social atmosphere with many in-house entertainments available.

Group: Care UK Nursing & Residential Care Services

Person in charge: Shane Cosgrove (Manager)

Local Authority / Social Services: London Borough of Richmond upon Thames Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Whitefarm Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.3 (maximum of 10) for Whitefarm Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Whitefarm Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.7 out of 5 from 2 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.625 for Whitefarm Lodge is calculated as follows: ( (32 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 48 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.709 Points relating to the number of positive Reviews for Whitefarm Lodge is based on 2 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 = 3.25 then divided by 2 = 1.625

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 2 Reviews ÷ 12 Target = 0.167 , then divided by 2 = 0.084

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.3 Whitefarm Lodge has a Review Score of 6.3 (6.334) from 4 Reviews


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Whitefarm Lodge?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Whitefarm Lodge

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    1

Very caring staff.

How likely would you be to recommend Whitefarm Lodge? Likely

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Average Rating:   4.1 out of 5

The management and staff are all very friendly and would do anything to help. Nothing is any trouble. My mum has been this care home for nearly 3 years now and if I'm concerned about anything the staff are approachable, this is what I need as my late dad and I were her carers. I also need to be on hand as this is what I've done for the past 8 years and the staff are very understanding about this.

How likely would you be to recommend Whitefarm Lodge? Extremely Likely

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Average Rating:   4.6 out of 5

My Mum has been looked after extremely well. She seems very happy and loves all the meals. Everybody is very kind and very caring. The management and staff are excellent. Everything at Whitefarm Lodge is excellent.

How likely would you be to recommend Whitefarm Lodge? Extremely Likely

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Average Rating:   5 out of 5

Both of my parents now reside at Whitefarm Lodge. I am extremely satisfied with the level of care and compassion that all the staff show to my parents. Every day I can rest assured that they are being looked after in the best possible way. Each and every member of staff that I have met have all been extremely caring, professional and dedicated. My father prefers his own company and my mother likes to mix with others, each are able to do so without any questions. Thank you to to the Manager and his team.

How likely would you be to recommend Whitefarm Lodge? Extremely Likely

Overall Standard

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Treated with Dignity

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Average Rating:   4.8 out of 5

Submit a Review for Whitefarm Lodge

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Bed Vacancies

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Awards / Recognitions

December 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Whitefarm Lodge