Whitefarm Lodge

Vicarage Road, Whitton, Twickenham TW2 7BY
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8.9 22 Reviews
  • Whitefarm Lodge, Twickenham
Whitefarm Lodge is situated in Whitton, near Twickenham. The team at the purpose-built care home delivers residential and nursing care for older people, as well as specialist care for those who are living with dementia.

The home has comfortable lounges, a hair and beauty salon and areas for activities, as well as a namaste room. Residents are supported to help around the home if they wish. Some like to help in the garden or lend a hand with laying the tables for mealtimes.

The dedicated team works closely with you and your loved one to design bespoke care and lifestyle plans which ensure that residents are comfortable with the care they receive and are able to live life the way they choose.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £2076
  • Self-Funded Residential Dementia Care: from £2166
  • Self-Funded Nursing Care: from £2316
  • Self-Funded Nursing Dementia Care: from £2406

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Whitefarm Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Shane Cosgrove (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • on-site

8.9

Whitefarm Lodge has a Review Score of 8.9 (8.918) out of 10, based on 6 reviews in the last 2 years.
Over all time Whitefarm Lodge has 22 reviews.

Overall Experience
  • 19
  • 3
  • 0
  • 0
  • 0
Date Published
  • 22
  • 3
  • 3
  • 6
  • 16
Reviewer Connection to Whitefarm Lodge
  • 9
  • 5
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 22, showing 21-22
Review from Jenny G (Daughter of Resident) published on 18 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been looked after extremely well. She seems very happy and loves all the meals. Everybody is very kind and very caring. The management and staff are excellent. Everything at Whitefarm Lodge is excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pamela L (Daughter of Resident) published on 10 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my parents now reside at Whitefarm Lodge. I am extremely satisfied with the level of care and compassion that all the staff show to my parents. Every day I can rest assured that they are being looked after in the best possible way. Each and every member of staff that I have met have all been
extremely caring, professional and dedicated. My father prefers his own company and my mother likes to mix with others, each are able to do so without any questions. Thank you to to the Manager and his team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.9 (8.918)

Overview of Review Score

The Review Score of 8.9 (8.918) out of 10 for Whitefarm Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for Whitefarm Lodge is calculated as follows: ( (55 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 66 Ratings = 4.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.1 Points relating to the number of positive Reviews for Whitefarm Lodge is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 6 Positive Reviews ÷ 12 = 0.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

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Meet the Team (1)

Shane

Shane Cosgrove

Job Title: Home Manager Joined: 2004

I have many years’ experience of working in residential care, having worked for Richmond’s social services department from 1994 up until the time I joined Care UK in 2001. I later became manager of Whitefarm Lodge in 2004. The thing I like most about my job is the day-to-day contact with residents. I enjoy being a part of their lives and always make time to sit down for a chat and a good catch up with what everyone’s been up to.


We always support residents in whatever they want to do – and they often achieve fantastic things. For example, residents were concerned about the state of the pavements in the local area. So, over time, they raised awareness of this problem with the council and with the local paper too. Following the newspaper coverage, the council made the repairs that residents had been campaigning for.


Something else that I’m really proud of is the way that a group of residents with dementia worked with children from Grey Court School in Richmond and a nearby art gallery to produce a series of wonderful artworks. The theme of the artworks was ‘reminiscence’ and they included drawings, images, text and other multimedia elements. Both groups got a great deal out of the project, learning more about each other’s lives and understanding their different perspectives – and the artworks were very impressive too.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whitefarm Lodge to verify any information. View our terms and conditions. Whitefarm Lodge has an Enhanced Service - more info.