Orchard Lodge Care Home (Nursing)

Despite them obviously being busy, we were always asked if we wanted tea or coffee etc. Also lunch if there at that time.

Fantastic team who provided such heart warming care

I am very pleased with the way the home is run, Ray seems to have settled nicely now, he says he likes the food. The cleanliness is fine, we have to take into consideration that it is a very old building. The staff always seem very caring to the patients.

Everyone is so supportive and compassionate to dad and all the other residents and for us the rest of the family , he gives us a lot of comfort that he is shown the dignity and personal interaction he deserves

Thank you ALL for all your efforts and friendship.

I am sorry I have not written sooner, I would like to thank the management and staff for the kindness, care and compassion the showed to my cousins husband Colin. The care and compassion was tremendious. I cannot thank you enough and the dignity and care you showed to him on making his passing so peaceful

Regards

Elaine

Amazing! Our Dad moved another home and in 2 weeks he has been taken off all unnecessary medication which they think contributed to headaches and aggression and it has helped him so much. Anil (Manager) and Sara are fantastic could not ask for better management and all carers actually care- We cannot fault anything so far. Don't be fooled by the old building as it's just a building- it's the staff that make the difference. Thank you all at Orchard Lodge for putting time and effort into our Dad. You are angels!

My Dad was at Orchard Lodge between March-April 25 for end of life care, when he passed away. We had been through multiple care settings with Dad since his stroke in Sept 2024 and had a series of poor experiences, so we were naturally nervous about this move. However, we were immediately made to feel welcome and listened to. The staff take time to hear your thoughts, requests and worries and to reassure both family members and residents. Dad was given outstanding care and respect throughout his time at OL; he was always clean, well fed and spoken to with respect and kindness. He was encouraged to get up everyday even for a short amount of time, to eat with others in the dining room or sit in the lounge or spend time outside in the gardens. On the day of his death, the staff cared for Dad and his whole family, helping us through this terribly hard event in all our lives. We cannot thank Orchard Lodge enough for all their kindness and empathy during this time.

My dad was at orchard lodge for palliative care from February 2023-December 2023 when he passed away. I realised recently that I would like to leave a review. Being a student I have worked across a few care homes and hospices, and the care my dad was given outshone them all. Orchard lodge is a really special place, my dad was always clean and settled, they did everything they could to help him and that is so special to me. They always catered to his food needs and whenever he was with the staff he was smiling. At the end of his life he even smiled, which is so rare, and I attribute it to the amazing care he received. When I went to see him after he passed he was immaculately clean and peaceful, and the delicacy he had been given in those moments was amazing. My dad was young, and the emotional support and empathy I felt from the staff was amazing. From someone who has seen a lot of care homes, if you are considering orchard lodge, please choose this location. They are amazing.

Anyone in the situation that we were in I would absolutely recommend this care home.

We will never forget the amazing care you gave to my dad during his time with you, the manager and the team, thank you for looking after my dad with such care and dignity.

Our Dad closed his eyes for the last time on 13.10.24 and his amazing care continued until his peaceful death, we can never thank the manager and his team enough for their unconditional love and care during Dad's final months, we will never forget you and thank you from the bottom of our hearts.

Excellent standard of care, very proactive and informative. There rare is the reason we had my dad for an extra two and a half years. Care of skin was exemplary. Everyone was so kind to dad and us.

My father moved into Orchard Lodge in June 2023 after a period of slowly deteriorating ill health. He recently died there. From the start, the manager was so caring and kind. He was the only staff member out of all the care homes I visited that took the time to explain the home's philosophy and how they would care for my dad. My sisters and I all lived abroad and so it was really hard for us to be so far away. Towards the end, every time I called, the manager always had time to answer my questions and give updates. Those who visited always commented on the care and compassion that the staff showed towards my father. I was very grateful for all that they did. Its an incredibly hard environment to work in and yet the staff really do care. I think that this starts with the manager and his values and then this transmit down to the whole team.

I cannot praise this home enough, my dad was there for three months of palliative care. He was treated with care and dignity at all times. The manager and two sisters were fantastic. I cannot thank them all enough.

The care I received during my three-and-a-half-week stay at Orchard Lodge was excellent. I was at the care home having fractured my shoulder and was unable to cope with my complex medical issues without assistance. Every member of staff was committed to providing the very best of care and determined to ensure that every need was met, both physically and emotionally, in a timely manner. They were so welcoming and willing to accommodate all of my requirements, and those of my visitors. They were keen to show respect to all of us, and dealt with my type 1 diabetes diet, changing the timings of the meals for me and adapting the content where necessary. My stay was designed for me to develop my independence, which they achieved whilst also being aware of my safety. The setting of the home is in a lovely village location; the gardens are beautiful and wildlife is encouraged. On days when the weather allowed I was able sit with my visitors and enjoy these surroundings. Thank you!

My father was discharged to Orchard Lodge from hospital. He was at end of life and sadly my mother was no longer able to care for him due to his significant health needs. From the moment we met with the manager we were put at ease. We asked what the rules were in terms of visits. His answer was that this was now my father's home and that we should treat it as such respecting my own father's wishes and feelings. It didn't matter what time we visited, we were welcomed and looked after by the staff. My father was treated with dignity which was so important to him. Although ideally he would have wanted to be home, he did not ever complain about how he was treated and trust me given he had full capacity he could easily have done so. I remember my father's 93rd birthday which was made so special and memorable by the staff. My father passed away on 03-05-2024 and we are welcome to visit the home anytime we wish which is a real comfort to my mum and me. Thank you to the manager and staff.

While the carers are very caring the nursing home management and company that owns it are dreadful. They have owed my family over £800 since my mum died in October and even though I have called and emailed numerous times, they have ignored me and refuse to refund the money. Don’t use this nursing home if you are paying for care.

Absolutely fantastic nursing home from the care staff nurses and manager the attention she receives whenever she needs it, my mum is there now she has been there for just over two weeks and has round-the-clock care for all her needs, the food is good and Mum can have whatever she fancies to eat which is great as she hasn't got a good appetite, they make whatever she wants also if she presses her buzzers someone is there in seconds, would highly recommend Orchard Lodge Care Home.

We are so very grateful for all they have done.