Bridge House Nursing Home

64 High Street, Twyford, Reading RG10 9AQ
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9.8 47 Reviews
  • Bridge House Nursing Home, Reading
At Bridge House, Established in 1979, they help their residents maintain their independence and dignity, whilst ensuring their needs and expectations are fully met.

They believe that being independent means having the freedom of choice and flexibility over how the day is spent. This extends to the time of rising and retiring, when and where meals are taken and whether the individual wishes to participate in spontaneous or pre-planned events, within the Home or wider community.

Working closely with families and professionals is fundamental in delivering and maintaining the required level of health and well-being. They also appreciate how important it is that residents retain close relationships with their family and friends. Bridge House's comprehensive care provision is designed to deliver skilled, professional and individually planned nursing care in an unobtrusive manner.

At Bridge House, they are committed to employing highly trained professionals in every field, from the nursing and catering staff, through to the management team. Each individual works to ensure that residents can enjoy their chosen lifestyle in a relaxing and tranquil environment. The accommodation and facilities have a blend of all the comforts of living in a period country house together with a state-of-the-art annex where every facility has been constructed to 21st Century Standards.

Across Bridge House, Bridge Court and Bridge Park a range of care needs can be catered for. They can accommodate independent and assisted living within their retirement village Bridge Park. Bridge House offers specialist residential and nursing dementia care and Bridge Court offers residential and nursing care to residents who are cognitively well. Rehabilitation care can also be provided within both Bridge Court and Bridge House with physiotherapists on hand daily.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1775 – £2100
  • Self-Funded Residential Dementia Care: £1775 – £2100
  • Self-Funded Nursing Care: £1775 – £2300
  • Self-Funded Nursing Dementia Care: £1775 – £2300
  • RESPITE Self-Funded Residential Care: £1775 – £2100
  • RESPITE Self-Funded Residential Dementia Care: £1775 – £2100
  • RESPITE Self-Funded Nursing Care: £1775 – £2100
  • RESPITE Self-Funded Nursing Dementia Care: £1775 – £2100

Weekly charges exclude FNC

These prices are only a guideline, please contact Bridge House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Rachel Stoneman (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (1)

Visiting

  • Usually open visiting, during Covid a booking system is in place.

Parking

  • Parking onsite.

Bridge House Nursing Home Reviews (47)

9.8

Bridge House Nursing Home has a Review Score of 9.8 (9.765) out of 10, based on 17 reviews in the last 2 years.
Over all time Bridge House Nursing Home has 47 reviews.

Overall Experience
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Date Published
  • 47
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  • 17
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Reviewer Connection to Bridge House Nursing Home
  • 23
  • 7
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  • 2
  • 1
Total of 47, showing 21-40
Review from Patricia G (Daughter of Resident) published on 16 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The atmosphere at Bridge Court is happy and relaxed. The staff are excellent and attentive. The home appears well run. My mother is very content and satisfied living there. She feels her every need is catered for.
Reply from Rachel Stoneman, Manager at Bridge House Nursing Home

Thank you so much for this lovely review, we are so pleased your loved one is happy at Bridge House.

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Review from Karen M (Daughter of Resident) published on 16 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has Alzheimers and has very high care needs. He has been a resident at Bridge House since October 2022. I can quite honestly say that the care that he receives is absolutely excellent.
Bridge House itself is set in beautiful surroundings with a lovely friendly atmosphere. There is a terrific
care team who always have the residents needs at the front and centre of all that they do.
There is a regular programme of activities and all residents are encouraged to participate in these where they can.
The nursing staff have an excellent grasp of each residents care packages and are very perceptive to any changes that may require further medical attention. They work very closely with the local doctors surgery which means speedy medical investigation is available when required. This is very reassuring.
Relatives and friends are made to feel very welcome when they see their loved ones and there are no restrictions on when you can visit.
Reply from Rachel Stoneman, Manager at Bridge House Nursing Home

Thank you so much for this amazing review and your kind words of appreciation for our staff team. We are so pleased you are happy with Bridge House!

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Review from Alison R (Daughter of Resident) published on 16 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been in Bridge House for over two years now; it has had its ups and downs over this time.
The staff have generally been amazing with her.
But since the last home care manager has arrived, things have definitely improved.
I have been impressed with the entertainment and activities;
this has increased my mother’s mental stimulation massively.
Visiting zoo times, beach days, art activities and some lovely singers to name a few.
I really understand the staffing difficulties, especially since the catastrophic Brexit vote.
But at the moment, Bridge House has some wonderful staff, from the nursing staff to maintenance and grounds staff, reception and, of course, all importantly, all the wonderful care staff.
Just recently they have also opened a little cafe, that can be used by all blue light staff for a hot drink and a snack.
Reply from Rachel Stoneman, Manager at Bridge House Nursing Home

Thank you for your review of Bridge House. We are so pleased you have noticed the improvements, and we thank you for your continued support!

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Review from Amanda P (Daughter of Resident) published on 16 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Bridge Court for nearly four years now. My sister and I visit on a regular basis and are both extremely happy with the care our mother is currently receiving. The home is under excellent management. Both the head and deputy head are hands-on with the residents and ensure they communicate
regularly with relatives. They have built up a top-class team of nurses and carers, and we know that our mother is in safe and capable hands. Since Covid, activities are now back up and running organised by a dedicated team of staff, who are committed to providing a stimulating programme for residents both in groups and one-to-one. Catering, maintenance and cleaning standards are high, and reception is always welcoming and helpful. Thank you.
Reply from Rachel Stoneman, Manager at Bridge House Nursing Home

Thank you so much for your kind words and this wonderful review!

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Review from G A (Son of Resident) published on 9 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Review is based on first 12 weeks of care. Most staff generate a positive approach to their duties and tryand keep next of kin informed of any medical issues. Some hygiene issues, nail and toe cutting have been chased and actioned quickly.
On arrival, we asked that physiotherapist be arranged through
the local GP under the community physiotherapy team on the NHS as requested by Hospital following Mum’s discharge. Si to eight weeks physiotherapy were indicated following discharge. This matter is to be followed up on the next GP but suspect it is now too late!
Main lounge area seems congested/crowded making conversations sometimes difficult but try to arrange in advance for Mum to be put in a wheelchair and moved to a more quiet area e.g. conservatory or dining room or garden.
Overall, it has a very homely feel and the staff are very dedicated to their roles. Staff have a very good interaction with family members.
Reply from Rachel Stoneman, Manager at Bridge House Nursing Home

Thank you so much for this lovely review and your kind words.

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Review from Ruth T (Friend of Resident) published on 9 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have three family members in Bridge House Nursing Home and are delighted by the quality of care and support provided by the team. The staff are kind, compassionate and skilled. They work immensely hard to ensure that each resident’s needs are considered and met. Small touches make a big difference.
Communication is excellent, and we feel completely at home when we visit. We are welcome at any time, and as a result, we have complete confidence in the care provided. A lovely place for families to live.
Reply from Rachel Stoneman, Manager at Bridge House Nursing Home

Thank you so much for your wonderful review. It's a pleasure looking after your wonderful family members, and we're so pleased you love visiting Bridge as much as we love working here!

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Review from Janet D (Daughter of Resident) published on 9 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Bridge House Nursing Home for 6 months now and he quickly settled in. He is very well looked after and there are plenty of activities to keep him occupied. All staff are extremely hard working and show great patience whilst providing excellent care and attention to all his needs.
Reply from Rachel Stoneman, Manager at Bridge House Nursing Home

Thank you for the lovely review! We are so pleased your father has settled so well at Bridge House.

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Review from Sandra T (Daughter of Resident) published on 3 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent nearly a year at Bridge House. All the staff and management treat the residents like family. They are so compassionate and kind. Sadly, my mother spent her last days there, but I can genuinely say that I can not think of any better place for her to have been. Everyone at Bridge House
made her last days as comfortable as possible, and they also showed great compassion for us visiting her. Knowing that she was so well looked after made the last few weeks much more bearable for all the family.
Reply from Rachel Stoneman, Manager at Bridge House Nursing Home

Hi Sandra
Thank you so much for your wonderful review, I will pass your feedback on to our time.
It was a pleasure to care for your mother at Bridge House, please pop in to see us for a coffee if you're passing by.

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Review from Helen Q (Daughter of Resident) published on 1 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived at Bridge Court for the past four years, and the current team, led by a dynamic, responsive and extremely caring manager and assistant manager, has ensured continuity of staff with excellent nurses. Without everyone at Bridge and the extremely high standards of comfort and cuisine,
my mother would have very little quality to her life. It is most certainly "a home away from home". Thank you for such professionalism and dedication.
Reply from Rachel Stoneman, Manager at Bridge House Nursing Home

Hi Helen, Thank you so much for your wonderful review of Bridge House. I will pass your kind words onto the team!

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Review from B M (Son of Resident) published on 1 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Bridge Court since June 2020. The care she receives is second to none and at 103 she might outlive me. Both my partner and I would be quite happy to go there should we have to in the future.
Reply from Rachel Stoneman, Manager at Bridge House Nursing Home

Hi Bruce. Thank you so much for your kind words, I will pass this feedback onto our team at Bridge Court.

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Review from J W (Daughter of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a personal recommendation, my mother had a two-week respite care stay at Bridge House What a good experience for both of us. A modern, well-furnished building, complimented by an amazing standard of care from every member of staff and a wide menu choice, with a very high standard of food. Freshly
made on the premises. A truly wonderful care home!
Reply from Rachel Stoneman, Manager at Bridge House Nursing Home

Thank you for the wonderful feedback. We're all very glad your mother had a beneficial two week respite!

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Review from J R (Friend of Resident) published on 4 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not fault Bridge House. I have visited my friend there for about six months, and each time I have been received pleasantly by staff and carefully provided with barrier clothing. I have been welcomed by staff who recognise me and are very helpful, but also professional. There are always staff
immediately responding to any need expressed, and they are very helpful and pleasant. The accommodation is charming, comfortable and easily negotiated by wheelchairs. My friends room is delightful. This is my true and personal experience.
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Review from J S (Resident) assisted by family/friend published on 8 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been happy here, since my husband and myself arrived in May. We have both been very well looked after. My husband died in September and since then I have been including myself in the activities more. The lady who does them is very kind and paints my nails. The nurses help me so much as I am in
a wheelchair. They always treat me with kindness and dignity.
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Review from Alison P (Daughter-in-law of Resident) published on 11 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the care, being given to my Mother-in-law, by all the staff at Bridge House Care Home. It's a really lovely, clean and welcoming environment and I have been to many nursing homes, doing my job, and I would rate it as one of the nicest.
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Review from S R (Daughter of Resident) published on 14 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and always striving to improve. They make me feel comfortable with leaving my loved one.
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Review from Jane E (Daughter of Resident) published on 14 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent seven months in rehabilitation here. The physio she received was outstanding and thankfully continues now she is back in her own home. She found all the staff - carers, nurses and cleaners - to be very hardworking, attentive and friendly. I am grateful to the home for all that they did
for my mother.
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Review from Penny C (Wife of Resident) published on 28 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is very well looked after by all the team at Bridge House nursing home. I am kept up to date with his condition and medication. The physio team have been working hard to keep his mobility going. He always looks very clean in his own clothes. During the covid lockdowns, staff worked hard to
make visits possible. Very important for residents and their families.
Reply from Andrea Aboud, Manager at Bridge House Nursing Home

Thank you, I will pass your excellent feedback on to the team.

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Review from Dorothy P (Respite Resident) published on 28 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here for OT and physio after a stroke and it has been excellent. I am now going home. Very pleasant staff and carers. Lovely varied, delicious menus. The physios were so positive and encouraging. Lovely room.
Reply from Andrea Aboud, Manager at Bridge House Nursing Home

Thank you for your lovely feedback, I will pass it on to our team.

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Review from Mary D (Respite Resident) published on 26 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am very happy with the treatment I am receiving at Bridge House, in the rehab unit (Bridge Court). The staff are very kind and caring and perform their duties with a high degree of professionalism. They often turn up to help me get to bed without me having to call them. Their attitude to care is that
they are here to assist the patients rather than thinking of their own agendas and having particular times when it is not possible to get help because it is break time or lunchtime, or other gaps in service. Bridge Court is refreshingly different.
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Review from Melanie G (Daughter-in-law of Resident) published on 11 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bridge House offers a safe, supportive and compassionate environment for their residents, always proactive with their care and wellbeing. During these strange times of pandemic, their attention to infection prevention and control is exemplary for both staff and residents, prioritising health and safety
measures at the highest level. They do everything possible to keep in touch with families, facilitating visits when restrictions permit, which we find so reassuring. There have been ups and downs with my father’s health recently, including an emergency hospital admission, and the staff have managed things calmly and professionally, including making first-class physiotherapy support and rehab available to get him back to as much strength as possible. Huge thanks to the lovely team - I strongly recommend Bridge House.
Reply from Andrea Aboud, Manager at Bridge House Nursing Home

Thank you for your excellent feedback, I will pass it on to the team.

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Current Review Score: 9.8 (9.765)

Overview of Review Score

The Review Score of 9.8 (9.765) out of 10 for Bridge House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.765 for Bridge House Nursing Home is calculated as follows: ( (154 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 196 Ratings = 4.765
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bridge House Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Dec 2022

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Rachel

Rachel Stoneman

Job Title: Home Manager Joined: 2022

Rachel studied to be a nurse in Wales and qualified in 2015. She had a varied role as a nurse, starting in the burns intensive care unit in Swansea, moving to young adults with complex care needs and then into acute emergency care in Wexham Park.


Rachel found her passion for dementia care when joining a nurse bank team in a local care home whilst working as an acute care nurse. This inspiration has seen Rachel transfer her skills, working in care home management since 2018.


Rachel joined Bridge House in July 2022 and has made a big impact so far, Bridge received a GOOD overall in the CQC inspection in November 2022. Rachel has an honest, transparent, and respectful leadership style and is passionate about delivering high-quality person-centred care to the residents living in the community at Bridge House.


In Rachel’s spare time, she enjoys gardening, running and travelling.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bridge House Nursing Home to verify any information. View our terms and conditions. Bridge House Nursing Home has an Enhanced Service - more info.