Bridge House Nursing Home

My mother spent seven months in rehabilitation here. The physio she received was outstanding and thankfully continues now she is back in her own home. She found all the staff - carers, nurses and cleaners - to be very hardworking, attentive and friendly. I am grateful to the home for all that they did for my mother.

My husband is very well looked after by all the team at Bridge House nursing home. I am kept up to date with his condition and medication. The physio team have been working hard to keep his mobility going. He always looks very clean in his own clothes. During the covid lockdowns, staff worked hard to make visits possible. Very important for residents and their families.

I came here for OT and physio after a stroke and it has been excellent. I am now going home. Very pleasant staff and carers. Lovely varied, delicious menus. The physios were so positive and encouraging. Lovely room.

I am very happy with the treatment I am receiving at Bridge House, in the rehab unit (Bridge Court). The staff are very kind and caring and perform their duties with a high degree of professionalism. They often turn up to help me get to bed without me having to call them. Their attitude to care is that they are here to assist the patients rather than thinking of their own agendas and having particular times when it is not possible to get help because it is break time or lunchtime, or other gaps in service. Bridge Court is refreshingly different.

Bridge House offers a safe, supportive and compassionate environment for their residents, always proactive with their care and wellbeing. During these strange times of pandemic, their attention to infection prevention and control is exemplary for both staff and residents, prioritising health and safety measures at the highest level. They do everything possible to keep in touch with families, facilitating visits when restrictions permit, which we find so reassuring. There have been ups and downs with my father’s health recently, including an emergency hospital admission, and the staff have managed things calmly and professionally, including making first-class physiotherapy support and rehab available to get him back to as much strength as possible. Huge thanks to the lovely team - I strongly recommend Bridge House.

Having entered Bridge House after discharge from hospital following a fall, and with a series of external medical appointments in different places lined up, the staff at Bridge House have been exceptional in accommodating care for my father and for coordinating the appointments. Their help, organisation and care, before and after all these appointments, along with communication and Covid 19 protocols have been outstanding in my goal in either getting my father back to his own home or if not, to remain at Bridge House with a far better quality of life.

Mum stayed at Bridge House for six weeks for physiotherapy/rehabilitation following a couple of seizures/hospital visits, which left her with difficult mobility. Mum found all the staff very caring and very patient with her, the staff always encouraged her to do as much as possible herself. Requests and changes to medication and care were dealt with straight away, and communication with the care home was very forthcoming. Mums mobility and energy during her stay, was such that she was not able to make the most of the dining room and the activities, however, she did benefit from the small gym/physio room for some of her rehabilitation. Mum is now back at home and we found the help we were given in setting up home with mobility aids, sorting out medication and transfer of relevant medical notes very efficient, both from Bridge House and the physiotherapy team, Therapies on the Thames. We have found the whole team supportive and we would use them for future physiotherapy needs.

Though my mother was in for only three weeks, she was treated with the utmost compassion and care by the nursing staff. I could not fault the level of service she was given, particularly during these difficult times. The manager was kind and accommodating when it came to us visiting my mother as she deteriorated and we were regularly kept up to date by the nurse who was fabulous. My mother's room was lovely and bright and the food, from what I could see, was very nutritious and had variety. I only wished my mother was able to have enjoyed it a little bit longer.

My father stayed in Bridge House sadly for just a week, having been discharged there for palliative care. Nevertheless, I visited Bridge House four or five times and spoke with the manager many times. I was very impressed with the place and with the kind, friendly and accommodating attitude of all the staff with whom I had contact.

Having met the manager of Bridge House, who has been in the post only for a couple of years I think, and learned something independently about her professional history, I suspect it will get better still. I had the clear impression that its guiding purpose is quality of care rather than profit-making.

I cannot comment on some aspects of Bridge House's service (including food - though have answered "Excellent" as "Don't Know" is not an option). However, I would not hesitate to recommend Bridge House to those in need of nursing care in the area.

I had a spacious, modern bedroom with en-suite facilities and TV. Other facilities include a large, beautifully furnished lounge with an additional outside patio with modern garden furniture. I enjoyed the food, especially the homemade soup. I had the choice of having my meals in my room or in the large comfortable dining room with the other residents. The staff are on call day and night and are professional and caring and I always felt a warm and friendly atmosphere. I felt totally refreshed from my surgery after recuperating at Bridge Court. It is an excellent nursing and care home.

Whilst on a recent holiday and unable to visit her for two weeks, I felt very comfortable in the knowledge that she would be well looked after and should a problem arise I would be contacted immediately - I was not contacted - wonderful.

Mum went to Bridge House in Twyford for 5 weeks and died there. The home is run to a very high standard and is set in a beautiful location. The garden is stunning and my mother seemed to settle in. The food was very important to her and cakes especially. The staff were lovely and caring. I can't think of a nicer place to be. We as a family were always made to feel welcome. Thank you.