Owner: Legacy Care Ltd

Person in charge: Maggie Ziemianska (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Challenging Behaviour

Admission Information: Ages 65+.

Single Rooms: 12

Shared Rooms: 6

Rooms with ensuite WC: 0

Facilities & Services: Respite Care • Physiotherapy • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on St Peter's Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

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Reviews

6.9 St Peter's Court has a Review Score of 6.9 (6.873)

The Review Score of 6.9 (maximum of 10) for St Peter's Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for St Peter's Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.3 out of 5 from 4 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.581 for St Peter's Court is calculated as follows: ( (78 Excellents x 5) + (29 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 117 Ratings = 4.581

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.292 Points relating to the number of positive Reviews for St Peter's Court is based on 4 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75 then divided by 2 = 1.875

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 4 Reviews ÷ 4.8 Target = 0.833 , then divided by 2 = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Peter's Court?

  • Extremely LIKELY
    6
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Peter's Court

  • Daughter of Resident/Service User
    5
  • Husband of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Son of Resident/Service User
    1

It's that time of year and as requested I will give you my views.
My husband now going into his eleventh year and so very poorly. I feel sure without the expert care he receives he would not still be here.
What I like about St Peters it doesn't matter how small, how difficult, how important the staff always inform and discuss with me and I felt assured of their best at all times. St Peter's will always be the best nursing home because of my husband's needs. Thank you, everyone.

How likely would you be to recommend St Peter's Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father is very well cared for at St Peters Court. All the staff know him and take the time to converse with him, bearing in mind the level of dementia. He is well dressed, his hair cut regularly and his medical needs are met. The home is run very well.

How likely would you be to recommend St Peter's Court? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Whenever I contact the home or visit mum I am always very impressed with the standard of care mum receives. St Peter's Court staff are all lovely and mum's care is excellent. They always tell me if they are worried about mum. I would have no hesitation in recommending St Peter's Court to anybody.

How likely would you be to recommend St Peter's Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A lovely environment and very caring staff. Any issues have been dealt with professionally and within a very good time-scale. The staff have very positive attitudes to their patients and treat them well.
The only room for improvement that I can see is in the activities provided, sometimes they don't seem to be well thought out and hard for patients to interact with.
Also a little more encouragement with fluid intake.

How likely would you be to recommend St Peter's Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Samantha Debenham, Marketing Support Administrator at St Peter's Court responded to this review on 29 Mar 2016:

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback. I understand that you have now met with the Home Manager who has provided details of the activities available at St Peter’s Court and the home will now include a segment in the Monthly Newsletter about what activities take place to keep families better informed.

My husband is now advanced Alzheimer's he cannot walk, talk, feed himself and is totally incontinent. He is excellently looked after and he is always spotlessly clean, well fed, all the staff know he likes Rock'n'Roll music and watching t.v so he is quite content and happy, always smiling which gives me and our only daughter peace of mind in the confidence that he could not be looked after any better. Our view is that all the nurses and carers are above excellent and go the full mile and above in looking after him even matching his outfits so that he looks nice. Well done everyone.

How likely would you be to recommend St Peter's Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been in St Peter's Court for over 2 years and has been very well looked after. Staff have addressed any concerns very promptly and professionally.

How likely would you be to recommend St Peter's Court? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

St Peter's Court is a wonderful care home with very caring staff.

How likely would you be to recommend St Peter's Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very happy with the care my wife is receiving at this home.

How likely would you be to recommend St Peter's Court? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Excellent

My overall opinion is very good, although sometimes the staff are very busy and don't have much time to spend with the residents. My husband seems quite settled here and is eating well, but staff could spend more time with him to make sure he eats his food and drink. Overall, i'm quite happy with the home.

How likely would you be to recommend St Peter's Court? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

I cannot fault the care and attention my mother is given at St Peter's Court. The staff are always considerate and do their utmost to ensure that all her needs are fully met. The staff and manager are always on hand to answer any questions and I am always fully informed if my mother is unwell at any time. The staff are amazing and work really hard caring for the residents, but also with fundraising to provide those little extras for the residents to enjoy, particularly entertainment.

How likely would you be to recommend St Peter's Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2015

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Care Home Idol 2016

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