Alverstoke House

Staff always welcoming and helpful. The quality of care is very good with needs being attended to in a competent and timely way. Special occasions are celebrated well. Support is given to family members and we always are kept informed.

My wife, who has dementia and very limited mobility, took up residence at Alverstoke House 7 months ago. Her care needs were fully assessed at the outset, she was given a lovely sunny room and has settled in well since then. The facilities at the Home are excellent and equipment to assist with mobility is readily available. The staff are very professional in what they do; fully trained, well motivated and helpful at all times. Overall I feel that she is being well looked after and i am grateful to everyone there for delivering such good quality care.

My mothers shared room is bright, fresh and clean with space for dignity for the residents. The food always looks nice when ever I have seen it. They have very motivated activities.

I have been here about a year. I have a lovely bright sunny room. Which is kept clean for me. I have all my meals and snacks done for me. The staff are wonderful and kind and take great care of me, everyone is so caring and I enjoy laughing with them when they come to my room

I can highly recommend this home to any future prospective families.

Alverstoke House Care home provided a above excellent nursing care for my very poorly mother. They treated her with dignity and thoughtful care. All of the staff conducted their duties to a very high standard. She was offered alternatives to the daily general menu, way beyond any expectations, nothing was too much trouble. Mum only spent 4 weeks there before passing but she felt safe and loved. Family and friends that visited were made very welcome.

I came to the home in November 2024 and was made very welcome, nothing is too much trouble and the staff are very caring and understanding of any problems that you have and will help.

Alverstoke House is the loveliest home we have ever been in and the way my aunt was treated was nothing but excellent. She was always happy and settled and we can't thank the staff enough for everything they have done.

There are so many things they didn't have to do from gently combing her hair after Mum was moved, to constant reassurance, to the ice cream she loved, to the care they took after she passed the list goes on.

Alverstoke House stepped in and offered a room for my father when he was discharged from hospital without a care package and I was out of the country. They were able to settle and care for him until his house was prepared for his return. Staff were lovely and supportive and always friendly. My only negative would be that despite labelling, his trousers tended to go for laundry and were not seen again... But this was a minor that was made up for by the care and respect he received. It would have been nice if his room was en suite, but this was managed well and helped to ensure Dad had to move and not just sit in a chair isolated in his room... Overall, we are both very satisfied by the standard of care afforded to Dad when he really needed it - I thank the staff and are happy to recommend Alverstoke House to any prospective customers. Thank you for being there when we really needed you.

This is the second time my sister and I have used Alverstoke House for respite care for our elderly mother. Everyone was very friendly and welcoming, and the managers in particular were extremely helpful on both occasions in arranging this at short notice for us. The staff were kind and caring, and we were very happy that she was being safely looked after. Mum settled in quite quickly: she enjoyed the food and liked to sit in the conservatory watching the birds and passersby. We would certainly use the Home again and would be happy to recommend it.

Excellent nursing home. Lovely friendly atmosphere. Staff were very caring and nothing was too much trouble for them. Highly recommend. Thank you for treating dad with love, kindness and compassion.

My husband received care following a stroke. The staff were friendly and kind towards us all.

My thanks to them all.

The quality of the care given to my father up to the day he died was truly outstanding.

I have written this review on behalf of my partner and myself. We both were extremely impressed by the overall care of all the staff. We came into contact with. They were kind, friendly and helpful and worth their weight in gold. Nothing was too much trouble.

As a relative I was always made welcome, particularly by the main staff group, although sometimes it was difficult to obtain information from senior staff, as they were very office-bound. I did feel that agency staff particularly at weekends were largely left unsupervised.

My stepfather came to Alverstoke House with a myriad of issues. Alverstoke House went over and above to deal with him, all the while treating him with compassion and care, despite my stepfather not always being the easiest to care for. Thank you to everyone at Alverstoke House and for making his time at Alverstoke House as comfortable as possible.

My mother-in-law moved into the Alverstoke House Nursing Home in January 2023 until she passed away on 5 June 2024. The care she had was of a very high quality. All her needs were met, and she was treated with respect and dignity at all times. All of the staff were very kind and caring, this extended to myself and brother. I would recommend this nursing home to anyone needing care, they were excellent.

She loved it there and was really well cared for.