Alverstoke House

20 Somervell Close, Alverstoke, Gosport PO12 2BX
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9.7 32 Reviews
  • Alverstoke House, Gosport
Alverstoke House is a purpose built, family run nursing home specialising in Caring for the Elderly who have complex nursing care needs. They also specialise in terminal care and provide care for those needing nursing after leaving hospital before returning home.

Situated in Alverstoke Village and adjacent to Stokes Bay, Alverstoke House offers the most modern Fire Protection and Nurse Call Sytems, together with passenger lifts with wheelchair facility. They have built up an excellent reputation in the Alverstoke Area, working closely with the hospitals, GP's surgerys and other health professionals.

Thirty beds which are mostly en-suite, two sitting rooms, a dining room and two conservatories. The gardens overlook a Koi Carp Pond and have a landscaped area to the rear where residents and their visitors often have tea. Meals are home cooked using fresh produce to provide a nutritious and balanced menu. Individual requirements and special diets are catered for.

They operate an open door policy for visits of family and friends and welcome visits from any clients or their family who are thinking of coming to Alverstoke House. They welcome clients for a trial period and have a non smoking policy within the home, though do not accommodate pets.

Members of the Registered Nursing Home Association and use the Blue Cross Mark of Excellence Quality Assurance System.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1300 – £1879
  • RESPITE Self-Funded Nursing Care: £1500 – £1856

Fees are based on room size and nurse assessment of cost of care.

These prices are only a guideline, please contact Alverstoke House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Andrew Hudson

Person in charge

  • Heidi Collins (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Anyone we assess as requiring nursing care/no dementia
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1980
  • Last Refurbishment: 2012
  • Number of floors: 1

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • Visitors are welcome at all times. Visit rules may change due to covid so please call the home in advance.

Parking

  • Plenty of parking is available at the front entrance, 20 Somervell Close

Alverstoke House Reviews (32)

9.7

Alverstoke House has a Review Score of 9.7 (9.711) out of 10, based on 17 reviews in the last 2 years.
Over all time Alverstoke House has 32 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Alverstoke House
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Total of 32, showing 21-32
Review from Helen A (Daughter of Resident) published on 8 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother entered Alverstoke House at the beginning of September as she had recently been diagnosed with terminal cancer and was also suffering from heart failure. From day one she was treated as part of the family and every single member of staff would take time out to spend time with Mum and every
aspect of her care was done with care and understanding. Unfortunately, Mum's illness progressed very swiftly, and after a short stay in hospital after a fall and heart attack, she returned to Alverstoke House for ongoing care. Again, they treated Mum so gently and always asked her permission before carrying out any treatment. Mum deteriorated quickly and we were called to the home. When there we were treated so kindly and were allowed to stay with Mum to the end, the staff cared for us as well as Mum and we will be forever grateful for the care and compassion showed to Mum and my family through this very difficult time.
Reply from Andrew Hudson, Director at Alverstoke House

Thank you so much for your feedback. Our team were so fond of your mother and we all miss her greatly. They will be very pleased with this feedback and will continue to strive to give the most personalised care, especially at such a difficult time.

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Review from Linda D (Daughter of Resident) published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for the past two and a half years. When she arrives, she has a grade four pressure sore, which I was told would never heal, and she would only be able to sit out of bed for one hour per day. But thanks to the wonderful care and attention she has received, it has completely
healed, and she can sit out and join in activities as much as she pleases. Thanks to the fantastic food, her diet has completely changed for the better. The range of activities is outstanding too.
Reply from Andrew Hudson, Service Provider at Alverstoke House

Thank you so much for your review; we enjoy looking after your mother very much. I shall pass on your comments to the whole team, nursing, care, catering and well being.

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Review from Bridget H (Daughter of Resident) published on 16 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has lived at Alverstoke House for the last two years and has been happy. The staff are kind and professional and have really got to know mum, her likes and dislikes, her medical needs as well as a bit about her as a person. Mum particularly enjoys good food and the various activities provided.
She enjoys being able to go out into the garden or sit by the pond.
On the few occasions that mum has needed extra care (a trip to the hospital for example), this has been organised and mum has received great care from the staff.
As a relative, I have always felt welcome and have got to know some of the staff. I live some distance away but am happy that mum is safe, warm and well cared for.
Reply from Andrew Hudson, Provider at Alverstoke House

Thank you so much for your feedback. The team and I are so pleased that your mother is happy at Alverstoke House and that you feel she is well
cared for. Best regards, The Team at Alverstoke House.

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Review from Carol P (Daughter of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is 94, and after much consideration, she decided she needed to go into care. Alverstoke House is a small family-run home, and it has been wonderful. She was depressed, not eating properly and quite weak physically when she made the decision. What a difference. The staff have become family, she is
eating and thoroughly enjoying her food (and Mum has been a very picky eater in the past), taking part in activities put on by the staff and making friends. She is looked after day and night by wonderful staff under the personal supervision of a caring owner. We couldn't have chosen anywhere better for Mum to stay. Thank you all.
Reply from Andrew Hudson, Director at Alverstoke House

Thank you from the Manager and Staff at Alverstoke House for such a great review of all the hard work the team are putting in, especially at this difficult time. We are delighted your mum has settled in well and your mum and you are happy.

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Review from Christopher P (Son of Resident) published on 4 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a place Dad called home. It is spotlessly clean and has a welcoming, friendly and relaxed atmosphere created by cheerful, kind and compassionate staff. He always enjoyed his light and airy room with its views of The Spinnaker. He was always impressed with his daily personal care, often carried
out by excellent young staff, a very tough job at that age. In the last days, Dad received continuous 24-hour monitoring when a senior nurse held his hand at his passing, unfortunately, I could not be there at the end.
My family and I will always be indebted for the excellent care Dad received from the wonderful staff, many working there in excess of 10 years and some in excess of 30 years, exceptional for the caring sector, pointing to very good management to retain them with smiling faces for so long. The home is also just a 10min walk pushing a wheelchair to a beach cafe, a place where Dad enjoyed a piece of cake, a cup of tea and the bustle of the seaside and its views.
Reply from Andrew Hudson, Director at Alverstoke House

Many thanks for your kind review. It's has been passed on to our Care Team who work hard to provide excellent person-centred care.

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Review from Ian B (Son of Resident) published on 4 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a wonderful home, with top class expert care to all residents.
My mum was admitted from hospital as she was too ill to go home after heart surgery.
She was only with the home for 3 months, till May 4th 2018, but the care she received till the sad end was the care I would like to see all people
receive.
Thanks to all the staff at the home. I would not hesitate to recommend this home. From my brother and myself.
Reply from Andrew Hudson, Director at Alverstoke House

Many thanks for your kind review. We have passed on your kind feedback to our Care Team who work so hard to provide excellent person centred care.

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Review from Patricia C (Wife of Resident) published on 4 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband spent the last eighteen months of his life at Alverstoke House, transferring there from hospital having been diagnosed with an aggressive brain tumour. The care of both of us during this difficult time has been amazing and even through his most difficult times, my husband was treated with
courtesy and dignity and a great deal of affection. He was happy there and I was able to spend several hours there with him every day, including having a meal there. I and other visitors had use of a kitchen and we could make drinks whenever we needed.
I could not have looked after him so well at home and am so glad Alverstoke House was our 'home from home' for the last eighteen months.
I would like to thank and commend every one of the staff there from the owner, management, nurses, carers and housekeeping. You have made the last eighteen months livable, through one of the hardest times of our life.
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Review from Sheona C (Daughter of Resident) published on 6 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We can't thank enough the wonderful staff at Alverstoke House, they looked after my dad during the last 7 months of his life. Dad was so happy there. he was so poorly but never felt he was a bother to them. Our family thank them all.
Reply from Andrew Hudson, Service Provider at Alverstoke House

Our staff thank you for your kind review and appreciate the feedback. We are pleased your dad felt well cared for.

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Review from Ian M (Son of Resident) published on 19 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother suffered from Motor Neuron Disease, the staff of Alverstoke House were incredible. Their levels of care and compassion went well beyond anything I or the family could have hoped for. The place was always spotless, the food excellent and personal and hygienic care was always exemplary. The
care offered was constantly adjusted to help Mum enjoy the maximum positivity she could with such a difficult and degenerative condition. There could be no better endorsement of the care than by Mum herself 'this is my home, I feel loved here'. It is always difficult to see a loved one have to enter nursing care, Alverstocke House is a fine establishment.
Reply from Andrew Hudson, Service Provider at Alverstoke House

Thank you so much for your feedback - our team are so pleased that you felt your Mother was looked after well here. We all miss her.

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Review from John A (Son of Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have experienced excellent care by all the staff in the home. They are kind and considerate and work as a team.
There is a high standard of nursing care and a desire to have the best medical treatment and specialist equipment possible.
The residents are encouraged to join in activities and to use
the facilities but are not put under any pressure to do so.
The management has created cheerful surroundings both inside with a comfortable lounge and conservatory and outside garden and pond area.
The atmosphere in the home is friendly and homely. Relatives and friends can visit at any time and made to feel welcome. It is an excellent care home.
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Review from Jacky C (Daughter of Resident) published on 10 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother always describes the staff as kind and friendly. The atmosphere in the home is happy. All the staff are happy to talk to me when I visit and are very friendly. My mother is always dressed with care and always looks well cared for. The whole home is immaculately clean with towels and clothes
cleaned every day. My mother is washed or bathed every day. When I visit I am always given a hot drink at the same time as my mother is given one. Cakes are also provided as is lunch if I want it.
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Review from Adrian B (Son of Resident) published on 30 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was a perfect home for my mother. It allowed her to have her freedom & independence which was very important. She was also very lucky to have met a couple of dear old ladies who kept her company on her short walks and dinner time. The staff were extremely kind and caring at all times and always
had the extra five minutes for a chat.
Sadly my mother has recently passed away but she was allowed to do so with great dignity & consideration which was so important to us as a family.
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Current Review Score: 9.7 (9.711)

Overview of Review Score

The Review Score of 9.7 (9.711) out of 10 for Alverstoke House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.711 for Alverstoke House is calculated as follows: ( (148 Excellents x 5) + (41 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 197 Ratings = 4.711
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alverstoke House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Sep 2021

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Heidi

Heidi Collins

Job Title: Registered Manager Joined: 2010

Heidi is our Registered Manager having worked as our weekend RGN for over 10 years. She is very dedicated to Alverstoke House and has completed her NVQ Diploma in Health and Social Care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alverstoke House to verify any information. View our terms and conditions. Alverstoke House has an Enhanced Service - more info.