Heartland Manor

The Rise, Brockenhurst SO42 7SJ
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8.6 27 Reviews
  • Heartland Manor, Brockenhurst
Heartland Manor in Brockenhurst is a care home under the Everwood Care charity offering residential care, respite care for as little as two days, and a dementia wing, 'Brock Village', which features sensory panels to reduce anxiety and provide stimulation. Ground-floor rooms were designed with dementia residents in mind, and the wing has its own lounge, dining room, café, beach corridor, post office, florist, and sensory room.

Located within a short walking distance of Brockenhurst Village Centre in the New Forest, residents can relax and enjoy their surroundings, safe in the knowledge that they are being cared for by a professional, dedicated, and trained care team.

With 45 well-appointed bedrooms, the majority of which have en-suite facilities, residents can enjoy views overlooking the beautifully kept grounds. Each private room also has its own telephone line and internet access, with Wi-Fi also available throughout the home. Facilities include a dining room, café area, hairdressing and beauty salon that's frequented by professional hairdressers, a communal lounge, dining room, and a hobbies room.

A detailed care plan is in place for all residents and is tailored to individual needs, which accords with the home's ethos and values of providing person-centred care and support for each and every person.

Heartland Manor has an excellent activities programme, with a wide range of entertainers, craft sessions, speakers, exercise groups, and quizzes, to name a few.

Outings are arranged regularly using the home’s own mobility vehicle, with the team encouraging residents to enjoy the fresh air as often as possible.
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Care Provided by Heartland Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Heartland Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Heartland Manor to confirm what's included and get a personalised quote:

Good to Know

Owner

  • The Wilverley Association
  • Voluntary / Not for Profit Owned

Person in Charge

  • Mark Langford (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (26)

Visiting

  • The team welcome families of their beloved residents to visit any time of day. If they are able to give the team a heads-up so that they can accommodate them in any way, ie. whether they are joining their loved one for dinner, it would be much appreciated.

Parking

  • Parking is limited onsite, but on-road parking is available in front of the home or on nearby roads. Please be thoughtful of the neighbours when parking on the street outside their houses. There is a four-hour parking restriction on certain sections of The Rise.

Heartland Manor Reviews (27)

8.6

Heartland Manor has a Review Score of 8.6 (8.632) out of 10, based on 4 reviews in the last 2 years.
Over all time Heartland Manor has 27 reviews.

Overall Experience
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Date Published
  • 27
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Reviewer Connection to Heartland Manor
  • 9
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Total of 27, showing 1-20
Review from Sarah D (Daughter of Resident) published on 17 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We needed respite care for my mum at short notice & for her to stay in the village. Heartland manor & management were so quick at offering her a place. The staff are very friendly especially the receptionists & manger / assistant manager. You can see improvements in decor since they took over but its
the friendly/family manner which make's it a home. My Dad is also here.
Reply from mark langford, Home Manager at Heartland ManorThank you so much for your kind review. It truly means a lot to all of us here at Heartland Manor. We are very grateful that you took the time to share your experience and your positive words about the care your loved one receives.

Our team works very hard to make sure every resident feels safe, comfortable, and respected, and it is always wonderful to hear that this is being felt by families as well. Your feedback will be shared with the staff, as it really lifts their spirits and reminds them why the work they do each day is so important.

Thank you again for your support and trust in us to care for your loved one. If there is ever anything more we can do, please do not hesitate to speak to us.
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Review from Mark A (Son of Resident) published on 5 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a pleasant care home for anyone to stay at.
Faultless throughout.
Plenty for the residents to see and do, very peaceful.
Nice guys.
Reply from Rachel Lewis, Deputy Home Manager at Heartland ManorThank you for your positive feedback. we are delighted to hear that you are happy with the care and service provided. Our team works hard to create a safe, caring and welcoming environment, and it is lovely to know that this has been recognised. We truly appreciate you sharing your experience.
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Review from C R (Daughter-in-law of Resident) published on 14 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited my mother in law yesterday, she has recently become a resident and I must say what a lovely, friendly, caring home. Was a bit apprehensive visiting, to be honest, but as soon as we walked in the door we were greeted by a lovely receptionist who took us upstairs to her room. The room was bright,
clean and really cosy. The staff who popped in to offer teas/coffee were so so lovely. The corridors are bright, all the doors are painted different colours: the dining room is so lovely. Was really impressed and so happy my mother in law is well taken care of.
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Review from Cameron N (Son of Resident) published on 13 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved into Heartland upon discharge from hospital. The staff could not have been more helpful and welcoming. The effort to make the new Dementia corridors as interesting and stimulating as possible is a real example of the care and consideration given to the residents. We are so fortunate to have
found such an exceptional home for my father.
Reply from Amanda Alexander-Pierce, CEO at Heartland ManorThank you for your kind comments. Our team strive to make not only the care quality but the environment appropriate for the needs of our residents. It is our pleasure to be able to support your loved one in our home. Best wishes
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Review from Sharon D (Daughter of Resident) published on 14 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Forest Oaks have cared for my mum with compassion since she moved in last summer after suffering a deep decline in her physical health. She feels loved and valued and is happy in her new home. The staff maintain her dignity and privacy at all times and encourages her to do as much as she
is able. She enjoys the daily entertainment and activities very much. The family feel that we are informed and supported by Forest Oaks and we are grateful for the care they provide.
Reply from Jamie Young, Marketing Manager at Heartland ManorThank you for your kind words, we are so glad she feels valued and her privacy is respected at all times.
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Review from Jenny N (Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a resident now for just over a month and really enjoy living here. It is most comfortable and the staff are all so pleasant and helpful. My room is lovely with my own pictures and some furniture of my own which all helps to make it feel like home. The meals are good, beautifully cooked with
plenty of choice.
Reply from Jamie Young, Marketing Manager at Heartland ManorThank you for your kind words. We are really happy you are enjoying your stay at Forest Oaks.
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Review from S W (Sister of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is treated very well and the carers are very kind. Her room is always clean and the food is excellent. As a visitor, I am always warmly greeted and have tea and cake in the afternoon. Forest Oaks is always spoken of fondly.
Reply from Jamie Young, Marketing Manager at Heartland ManorThank you for your kind words. We are glad you are enjoying our freshly made cakes, they taste lovely!
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Review from C J (Son of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so happy that our mother is at this lovely home. Apart from it being right in the middle of the village, allowing her to get out to the shops and to church with ease, the atmosphere is wonderful.
The carers and office staff are absolutely brilliant. I’m constantly hearing about how very friendly
they are and how much Mum enjoys chatting to them. The home feels safe and clean and concerns last year around the turnover of the management team and carers appear to have been fully addressed. I would wholeheartedly recommend Forest Oaks Care Home.
Reply from Jamie Young, Marketing Manager at Heartland ManorThank you so much for your kind words, we are glad Mum is enjoying her time here at Forest Oaks.
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Review from P F (Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The home had deteriorated in the past years, but recently there has been some general improvement, with the change of senior staff last year and following a recent meeting to inform us things generally will improve; I hope so. The staff situation I think will improve, with the appointment of the home's
own staff gradually replacing agency staff. Food could be better at times. Safety and security has improved during the recent months.
Reply from Jamie Young, Marketing Manager at Heartland ManorThank you for the review, we really apricate the support from our residents whilst working to continuously improve our standards to benefit the people we care for.
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Review from A J (Resident) published on 5 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Forest Oakes is a lovely residence with a happy atmosphere. A lovely staff and helpful if you have a problem.
Reply from Jamie Young, Marketing Manager at Heartland ManorThank you for your review and kind words, we are very happy that you are happy at Forest Oaks.
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Review from S D (Daughter of Resident) published on 30 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was transferred to Forest Oaks from Hospital to receive end of life nursing care. We hadn't visited the home prior to his transfer and so arranged to meet Dad at the home when he arrived by ambulance. His room was bright and sunny overlooking the garden and everything was clean and tidy, including
all the reception areas. The staff at Forest Oaks made my sister and I so welcome always offering us a cup of tea, a friendly chat and even on occasion a shoulder to cry on. Everyone was so kind and jolly and frequently shared a few jokes with Dad which made his day! Dad said how fabulous the food was and I must admit when I arrived around lunchtime on one particular Sunday, feeling rather peckish I asked Dad if he really, was going to eat all that lunch? ha ha! The health carers worked so hard, ensuring Dad was always comfortable with lovely fresh bedding and clean clothes every day. We were always made so welcome when visiting as were all his friends and grandchildren.
Reply from Jamie Young, Marketing Manager at Heartland ManorThank you for your kind words we really appreciate it, the team want to say it was a pleasure looking after your dad, you are always welcome to come into our coffee shop and have a drink and some cake.
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Review from Cynthia S (Resident) published on 19 August 2022 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Need a person to come in and reorganise Head Nursing and Tablet rota. From day one I have had to rearrange GP appointments and hospital transport and ring the hospital and cancer clinic to see if your GM can give me meds that go with chemo, 3 times when unsuitable when they dealt with it. Had to stop
chemo twice and this is no chemo for over 3 weeks. Communication is bad between all the staff who are often asked to cover positions but it is never done.
Reply from Angela Madden, Interim Home Manager at Heartland ManorCynthia is an independent resident who manages all her own medical appointments externally herself, as per her wishes. Any external treatment provided by the NHS is not managed or controlled by the home. All staff are fully trained in the roles they undertake, and all staff will offer support to residents to meet their care needs and choices.
After discussion with our resident, our offers of support have been agreed to allow her to be supported whilst maintaining her independence.
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Review from julie B (Daughter of Resident) published on 6 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Forest Oaks in Sept 2020, after a short stay at a previous care home. With all the restrictions in place, we were apprehensive, however from the first phone call with the Manager, we knew mum would be in safe hands. We weren't able to set up her room, so dropped off everything and had to
trust it would all be sorted when she arrived, we didn't need to worry at all, her room was exactly how she wanted it. Throughout the pandemic, the team did everything they could to keep us connected and actively encouraged visits, and looked for ways to make this happen in line with the rules. Sadly mum was receiving end of life palliative care but was mentally totally with it. The staff treated her with dignity, kindness, and love and we felt very reassured that she was well looked after. Sadly mum passed away in April, at Forest Oaks, but right to the very end and beyond nothing was too much trouble. I would recommend Forest Oaks without a doubt.
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Review from Mark S (Son of Resident) published on 11 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father was taken in to Forest Oaks for end of life care. The staff and management went above and beyond to care for my father during his stay. Myself and my father were both treated with the utmost dignity, respect and professionalism at all times. All the staff were friendly and caring towards my
father during his stay, making him comfortable and pain free at all times. I can't thank them all enough for the help and support they gave to my father and myself during his 3 week stay. Thoroughly recommend.
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Review from Charles F (Husband of Resident) published on 6 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife, who suffers from MSA (multiple system atrophy) went to Forest Oaks following a fall which broke her leg. From hospital she spent some nine weeks recovering and now she is coming home. The staff of Forest Oaks were lovely, kind, patient and made her stay as pleasant as possible. The manager
and admin staff were most welcoming and very helpful and a pleasure to deal with. The home laid on various social activities most days to entertain the residents, which helped to cope with the Covid virus lock-down.
The security was extremely tight during the Covid virus lockdown and, as of writing, there were no infections in the home.
If I need a care home to go to in the future, that's where I will go.
Reply from Elaine Croal, Home Manager at Heartland ManorThank you so much for your kind words. Although we are going through tough times, we are all well and looking forward to the future.
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Review from D K (Son of Resident) published on 9 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We selected this care home after we had evaluated nearly a dozen alternatives. Forest Oaks was primarily selected for two reasons; we were impressed with the manager, and also the extremely pleasant ambience of the care home environment itself.
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Review from R H (Friend of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting Forest Oaks for 3 years. On average 6 days a month. I have not once had to make a complaint. All of the staff have been very caring and helpful at all times. The home is spotlessly clean, well kept and very comfortable. I would highly recommend it.
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Review from S L (Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Two of my close friends have been residents at Forest Oaks. They both told me how happy and well cared for they felt. I was having a total hip replacement but was to be discharged from the hospital three days after the operation. As I live alone and have recently celebrated my 90th birthday, I decided
to request a fixed price recuperation package. This worked perfectly - I think the staff also enjoyed somebody getting better, I am now home.
Reply from Elaine Croal, Administrator at Heartland ManorIt was our pleasure to support your recovery. Please let us know if you need our support in the future.
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Review from Joanne T (Daughter of Resident) published on 27 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Forest Oaks is a homely place with friendly and responsive staff. I feel that my Mum is safe and well cared for and that her individual needs and likes/preferences are catered to. Nothing is too much trouble and staff are sympathetic to relatives anxieties and wishes for their loved ones.
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Review from I C (Nephew of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle was treated with dignity and care throughout his short stay. We could not have asked for more. The nurse was so compassionate and professional which made this difficult time for us much more bearable. Everyone was fantastic.
Reply from Elaine Croal, Home Manager at Heartland ManorThank you so much for your kind words. It was a privilege looking after your Uncle and supporting your family. Thank you again.
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Current Review Score: 8.6 (8.632)

Overview of Review Score

The Review Score of 8.6 (8.632) out of 10 for Heartland Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.822 for Heartland Manor is calculated as follows: ( (38 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 45 Ratings = 4.822
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.81 Points relating to the number of positive Reviews for Heartland Manor is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 4 Positive Reviews ÷ 9.2 = 0.435
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Katie

Katie Biddlecombe

Job Title: Operations Manager - Care Joined: 2005

Katie Biddlecombe is the CEO at Everwood Care Charity. Katie has been a part of the team since May 2005. Katie has been with the Charity for a number of years and has worked in various roles within her nearly 21 years for the charity. Katie progressed into the CEO role at Everwood after spending many years with the company in various positions, gaining deep knowledge of the business from the ground up. Through consistently delivering results, taking on increasing responsibility, and building strong relationships across teams, I developed a clear understanding of the company’s operations, culture, and long-term goals. My broad experience and proven leadership over time positioned me as the right person to guide the organisation strategically and support continued growth and success.

Mark

Mark Langford

Job Title: Registered Manager, Heartland Manor

Mark Langford is an experienced and compassionate Care Home Manager with over a decade of dedicated service in the health and social care sector. Beginning his career working with young adults with autism and learning disabilities, Mark developed a deep understanding of person-centred care, communication diversity, and the importance of fostering independence and dignity in all individuals.


After several successful years in specialist support settings, Mark transitioned into elderly care, bringing with him a wealth of experience in behaviour support, team leadership, and holistic care planning. His empathetic approach and strong leadership skills have enabled him to create safe, nurturing environments where both residents and staff thrive.


Mark is committed to delivering high-quality care that promotes well-being, respect, and individuality. His focus on staff development, family engagement, and continuous improvement makes him a trusted leader in elderly care services.

Frequently Asked Questions about Heartland Manor

What types of Care is Heartland Manor registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heartland Manor have?

There are 46 Single Rooms.

What are the Facilities & Services at Heartland Manor?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heartland Manor to the centre of Brockenhurst?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heartland Manor to verify any information. View our terms and conditions. Heartland Manor has an Enhanced Service - more info.