Forest Oaks

The Rise, Brockenhurst SO42 7SJ

Forest Oaks offers a warm and welcoming environment where residents can feel comfortable and at ease in a home away from home.

Located within walking distance of Brockenhurst village centre in the New Forest, residents are able to relax and enjoy the surroundings, safe in the knowledge they are being cared for by a professional, dedicated care team. Residential, respite and nursing care is offered at Forest Oaks and no obligation trial visits are available.

The home offers 46 well-appointed rooms, the majority with en-suite facilities and pretty garden views.

A well-stocked library, hobbies room and a hairdressing salon are also available for residents.

A care plan for each resident is provided and tailored to individual needs, achieved through initial assessment and on-going planning. Organised activities are at the heart of care at Forest Oaks, where carers encourage and support hobbies, exercise and, most importantly, ensure residents have fun.

Forest Oaks is grateful to the Care Quality Commission for a thorough inspection and is acting on this inspection as improvements to the home were found to be necessary in two areas but the care was judged to be 'Good' (July 2016), together with leadership and effectiveness of the service. The team are committed to ensuring that improvements continue to be made and they are striving for a future ‘Outstanding’ rating. Prospective residents and their families are invited to visit the home and see improvements already made and discuss future plans.

Group: The Wilverley Association

Person in charge: Michelle Presdee (Registered Home Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 46

Rooms with ensuite WC: 42

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors unrestricted between 8.00am and 8.00pm and friends and family welcomed any day of the week. If a visitor wishes to it outside of these hours then asked to notify the Home Manager or Lead Nurse on duty in advance by telephone (except for in emergency situations).

Parking:

Parking is limited onsite but on road parking is available for in front of the home or on nearby roads. Please be thoughtful to the neighbours when parking on street outside their homes. There is a four hour parking restriction on certain sections of The Rise.

Latest Care Quality Commission* Report on Forest Oaks: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8 (maximum of 10) for Forest Oaks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Forest Oaks in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.514 for Forest Oaks is calculated as follows: ( (18 Excellents x 5) + (17 Goods x 4) ) ÷ 35 Ratings = 4.514

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.467 Points relating to the number of positive Reviews for Forest Oaks is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 2 Reviews ÷ 9.2 Target = 0.217

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8 Forest Oaks has a Review Score of 8 (7.981) from 3 Reviews


Average Ratings

  • Excellent
    1
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Forest Oaks?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Forest Oaks

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    1

My Dad recently received end of life care at Forest Oaks and from the moment I first visited to look around I was met with warmth and kindness and knew it was the right place for Dad. The respect shown to Dad and our family allowed him to end his days with dignity and allowed us to spend precious time with him. The staff are all, without exception, such caring, dedicated people. We were involved in all decisions regarding his care and any concerns about Dad were dealt with quickly and sensitively. The residents of Forest Oaks are fortunate to be blessed with such a lovely team of people and words cannot express our thanks enough.

How likely would you be to recommend Forest Oaks? Extremely Likely

Overall Standard

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Average Rating:   4.3 out of 5

Michelle Presdee, Home Manager at Forest Oaks responded to this review on 20 Dec 2017:

Thank you for your kind words. It was a pleasure to look after your Dad, who was always smiling. Your family daily visits were also always a pleasure and you all became part of the home.

After transferring from a local NHS hospital my father received three months end of life care at Forest Oaks. From the moment the team came to meet my father in the hospital until the moment he peacefully passed away, all the staff showed my father great care and compassion. The fact that a significant number of the carers have worked at the home for many many years is a testament to the way the care/nursing home is managed. As a family, there was never a problem in accessing any member of staff within the organisation, whether that was to ask questions or make recommendations. Any concerns we had, no matter how large or small were always listened to without question and acted upon without delay. My father was treated with the utmost dignity during his time at Forest Oaks which was very important to us as a family. Whilst the building itself and some rooms are looking a little dated, great work continues to be done to address that. Much much more important however was the level of care that provided to my father and the support to the family which was never compromised. As a result, I would have no hesitation in recommending Forest Oaks to other families in similar circumstances to our own.

How likely would you be to recommend Forest Oaks? Extremely Likely

Overall Standard

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Care / Support

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Treated with Dignity

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Average Rating:   4.4 out of 5

Michelle Presdee, Home Manager at Forest Oaks responded to this review on 26 Oct 2017:

Thank you, it is a real privilege to be able to provide care and support to such a lovely family.

My mother has been a resident at Forest Oaks for just over a year. She is very happy and contented there and finds the staff very friendly and caring. She joins in most of the activities but her favourite is yoga. It is very comforting to me that she is safe and happy especially as there is a nurse 24/7. I know mum will be immediately attended to as she has fallen a few times. The staff also "go the extra mile" for example, for our daughter's wedding in November one carer styled her hair and another painted her nails, as well as making sure her clothes looked smart for the day. On mothering Sunday the same happened, when I arrived for lunch in the home, she looked really nice.

How likely would you be to recommend Forest Oaks? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Lisa Dillane, CEO at Forest Oaks responded to this review on 25 May 2016:

Thank you so much for your kind words in respect of Forest Oaks and our care/nursing team. It is always our aim to go the extra mile for our residents and to put people at the centre of everything that we do. We understand how important it is to make our residents feel special whenever we can and we are delighted that you have taken the time to record your thoughts.

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Bed Vacancies

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Forest Oaks

Job Vacancies

Staff Profiles

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Michelle Presdee

Job Title: Home Manager

Joined: 2017

Description:

Michelle joined Forest Oaks as Home Manager in July 2017. Previously Michelle was employed by the Care Quality Commission as an inspector of adult social care providers.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Forest Oaks