






Heartland Manor in Brockenhurst is a care home under the Everwood Care charity offering residential care, respite care for as little as two days, and a dementia wing, 'Brock Village', which features sensory panels to reduce anxiety and provide stimulation. Ground-floor rooms were designed with dementia residents in mind, and the wing has its own lounge, dining room, café, beach corridor, post office, florist, and sensory room.
Located within a short...
Care Provided by Heartland Manor
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 46 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Heartland Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- The Wilverley Association
- Voluntary / Not for Profit Owned
Person in charge
- Mark Langford(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (46)
- Single Rooms with ensuite Wet Room (26)
Visiting
- The team welcome families of their beloved residents to visit any time of day. If they are able to give the team a heads-up so that they can accommodate them in any way, ie. whether they are joining their loved one for dinner, it would be much appreciated.
Parking
- Parking is limited onsite, but on-road parking is available in front of the home or on nearby roads. Please be thoughtful of the neighbours when parking on the street outside their houses. There is a four-hour parking restriction on certain sections of The Rise.
Heartland Manor Reviews (27)
Heartland Manor has a Review Score of 8.6 (8.632) out of 10, based on 4 reviews in the last 2 years.
Over all time Heartland Manor has 27 reviews.
My mother has been a resident of Forest Oaks since 2011. As a result of a brain haemorrhage, she has significant and complex health and care needs. We could not be happier with the standard of care she receives at Forest Oaks. Moreover, care is delivered with genuine warmth and affection. Whilst none of our family lives close-by we can take comfort that our mother is in the best environment and extremely well looked after.
A very good standard of care - reflecting the fact that the home is run by a registered charity, the Wilverley Association. It is manifested in the attitudes of the staff, who were unfailingly kind and helpful during my mother's final months.
Thank you so much for your kind words. Looking after your Mum was an honour.
Mum was in Forest Oaks for only two weeks, but from the beginning when we were looking for a placement the whole process from start - admission was handled extremely efficiently. Some of the staff going beyond the call of duty to ensure Mum's, and the families needs were dealt with promptly. As in any care environment things were not perfect, but I would not hesitate recommending Forest Oaks to anyone looking for a care home in the future.
Thank you for your kind comments. It was an absolute pleasure to care for your lovely Mum and meet your family. Thank you again.
We have received nothing but help and support since mother went into Forest Oaks. A wonderful friendly home with lots of activities and great food.
Thank you so much for your kind words Steve. Your mother is a lovely lady who brings light and laughter into all our lives. Your comments will be passed on to the whole team as I know they will be delighted. Thank you again.
My Dad recently received end of life care at Forest Oaks and from the moment I first visited to look around I was met with warmth and kindness and knew it was the right place for Dad. The respect shown to Dad and our family allowed him to end his days with dignity and allowed us to spend precious time with him. The staff are all, without exception, such caring, dedicated people. We were involved in all decisions regarding his care and any concerns about Dad were dealt with quickly and sensitively. The residents of Forest Oaks are fortunate to be blessed with such a lovely team of people and words cannot express our thanks enough.
Thank you for your kind words. It was a pleasure to look after your Dad, who was always smiling. Your family daily visits were also always a pleasure and you all became part of the home.
After transferring from a local NHS hospital my father received three months end of life care at Forest Oaks. From the moment the team came to meet my father in the hospital until the moment he peacefully passed away, all the staff showed my father great care and compassion. The fact that a significant number of the carers have worked at the home for many many years is a testament to the way the care/nursing home is managed. As a family, there was never a problem in accessing any member of staff within the organisation, whether that was to ask questions or make recommendations. Any concerns we had, no matter how large or small were always listened to without question and acted upon without delay. My father was treated with the utmost dignity during his time at Forest Oaks which was very important to us as a family. Whilst the building itself and some rooms are looking a little dated, great work continues to be done to address that. Much much more important however was the level of care that provided to my father and the support to the family which was never compromised. As a result, I would have no hesitation in recommending Forest Oaks to other families in similar circumstances to our own.
Thank you, it is a real privilege to be able to provide care and support to such a lovely family.
My mother has been a resident at Forest Oaks for just over a year. She is very happy and contented there and finds the staff very friendly and caring. She joins in most of the activities but her favourite is yoga. It is very comforting to me that she is safe and happy especially as there is a nurse 24/7. I know mum will be immediately attended to as she has fallen a few times. The staff also "go the extra mile" for example, for our daughter's wedding in November one carer styled her hair and another painted her nails, as well as making sure her clothes looked smart for the day. On mothering Sunday the same happened, when I arrived for lunch in the home, she looked really nice.
Thank you so much for your kind words in respect of Forest Oaks and our care/nursing team. It is always our aim to go the extra mile for our residents and to put people at the centre of everything that we do. We understand how important it is to make our residents feel special whenever we can and we are delighted that you have taken the time to record your thoughts.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 June 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Heartland Manor.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Heartland Manor.
Accreditations
There are no accreditations posted yet for Heartland Manor.
Meet the Team (2)

Katie Biddlecombe is the CEO at Everwood Care Charity. Katie has been a part of the team since May 2005. Katie has been with the Charity for a number of years and has worked in various roles within her nearly 21 years for the charity. Katie progressed into the CEO role at Everwood after spending many years with the company in various positions, gaining deep knowledge of the business from the ground up. Through consistently delivering results, taking on increasing responsibility, and building strong relationships across teams, I developed a clear understanding of the company’s operations, culture, and long-term goals. My broad experience and proven leadership over time positioned me as the right person to guide the organisation strategically and support continued growth and success.

Mark Langford is an experienced and compassionate Care Home Manager with over a decade of dedicated service in the health and social care sector. Beginning his career working with young adults with autism and learning disabilities, Mark developed a deep understanding of person-centred care, communication diversity, and the importance of fostering independence and dignity in all individuals.
After several successful years in specialist support settings, Mark transitioned into elderly care, bringing with him a wealth of experience in behaviour support, team leadership, and holistic care planning. His empathetic approach and strong leadership skills have enabled him to create safe, nurturing environments where both residents and staff thrive.
Mark is committed to delivering high-quality care that promotes well-being, respect, and individuality. His focus on staff development, family engagement, and continuous improvement makes him a trusted leader in elderly care services.
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