






Heartland Manor in Brockenhurst is a care home under the Everwood Care charity offering residential care, respite care for as little as two days, and a dementia wing, 'Brock Village', which features sensory panels to reduce anxiety and provide stimulation. Ground-floor rooms were designed with dementia residents in mind, and the wing has its own lounge, dining room, café, beach corridor, post office, florist, and sensory room.
Located within a short...
Care Provided by Heartland Manor
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 46 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Heartland Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- The Wilverley Association
- Voluntary / Not for Profit Owned
Person in charge
- Mark Langford(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (46)
- Single Rooms with ensuite Wet Room (26)
Visiting
- The team welcome families of their beloved residents to visit any time of day. If they are able to give the team a heads-up so that they can accommodate them in any way, ie. whether they are joining their loved one for dinner, it would be much appreciated.
Parking
- Parking is limited onsite, but on-road parking is available in front of the home or on nearby roads. Please be thoughtful of the neighbours when parking on the street outside their houses. There is a four-hour parking restriction on certain sections of The Rise.
Heartland Manor Reviews (27)
Heartland Manor has a Review Score of 8.6 (8.632) out of 10, based on 4 reviews in the last 2 years.
Over all time Heartland Manor has 27 reviews.
We needed respite care for my mum at short notice & for her to stay in the village. Heartland manor & management were so quick at offering her a place. The staff are very friendly especially the receptionists & manger / assistant manager. You can see improvements in decor since they took over but its the friendly/family manner which make's it a home. My Dad is also here.
Thank you so much for your kind review. It truly means a lot to all of us here at Heartland Manor. We are very grateful that you took the time to share your experience and your positive words about the care your loved one receives.
Our team works very hard to make sure every resident feels safe,...
Faultless throughout.
Plenty for the residents to see and do, very peaceful.
Nice guys.
Thank you for your positive feedback. we are delighted to hear that you are happy with the care and service provided. Our team works hard to create a safe, caring and welcoming environment, and it is lovely to know that this has been recognised. We truly appreciate you sharing your experience.
Visited my mother in law yesterday, she has recently become a resident and I must say what a lovely, friendly, caring home. Was a bit apprehensive visiting, to be honest, but as soon as we walked in the door we were greeted by a lovely receptionist who took us upstairs to her room. The room was bright, clean and really cosy. The staff who popped in to offer teas/coffee were so so lovely. The corridors are bright, all the doors are painted different colours: the dining room is so lovely. Was really impressed and so happy my mother in law is well taken care of.
Dad moved into Heartland upon discharge from hospital. The staff could not have been more helpful and welcoming. The effort to make the new Dementia corridors as interesting and stimulating as possible is a real example of the care and consideration given to the residents. We are so fortunate to have found such an exceptional home for my father.
Thank you for your kind comments. Our team strive to make not only the care quality but the environment appropriate for the needs of our residents. It is our pleasure to be able to support your loved one in our home. Best wishes
The staff at Forest Oaks have cared for my mum with compassion since she moved in last summer after suffering a deep decline in her physical health. She feels loved and valued and is happy in her new home. The staff maintain her dignity and privacy at all times and encourages her to do as much as she is able. She enjoys the daily entertainment and activities very much. The family feel that we are informed and supported by Forest Oaks and we are grateful for the care they provide.
Thank you for your kind words, we are so glad she feels valued and her privacy is respected at all times.
I have been a resident now for just over a month and really enjoy living here. It is most comfortable and the staff are all so pleasant and helpful. My room is lovely with my own pictures and some furniture of my own which all helps to make it feel like home. The meals are good, beautifully cooked with plenty of choice.
Thank you for your kind words. We are really happy you are enjoying your stay at Forest Oaks.
My sister is treated very well and the carers are very kind. Her room is always clean and the food is excellent. As a visitor, I am always warmly greeted and have tea and cake in the afternoon. Forest Oaks is always spoken of fondly.
Thank you for your kind words. We are glad you are enjoying our freshly made cakes, they taste lovely!
The carers and office staff are absolutely brilliant. I’m constantly hearing about how very friendly they are and how much Mum enjoys chatting to them. The home feels safe and clean and concerns last year around the turnover of the management team and carers appear to have been fully addressed. I would wholeheartedly recommend Forest Oaks Care Home.
Thank you so much for your kind words, we are glad Mum is enjoying her time here at Forest Oaks.
The home had deteriorated in the past years, but recently there has been some general improvement, with the change of senior staff last year and following a recent meeting to inform us things generally will improve; I hope so. The staff situation I think will improve, with the appointment of the home's own staff gradually replacing agency staff. Food could be better at times. Safety and security has improved during the recent months.
Thank you for the review, we really apricate the support from our residents whilst working to continuously improve our standards to benefit the people we care for.
Forest Oakes is a lovely residence with a happy atmosphere. A lovely staff and helpful if you have a problem.
Thank you for your review and kind words, we are very happy that you are happy at Forest Oaks.
Dad was transferred to Forest Oaks from Hospital to receive end of life nursing care. We hadn't visited the home prior to his transfer and so arranged to meet Dad at the home when he arrived by ambulance. His room was bright and sunny overlooking the garden and everything was clean and tidy, including all the reception areas. The staff at Forest Oaks made my sister and I so welcome always offering us a cup of tea, a friendly chat and even on occasion a shoulder to cry on. Everyone was so kind and jolly and frequently shared a few jokes with Dad which made his day! Dad said how fabulous the food was and I must admit when I arrived around lunchtime on one particular Sunday, feeling rather peckish I asked Dad if he really, was going to eat all that lunch? ha ha! The health carers worked so hard, ensuring Dad was always comfortable with lovely fresh bedding and clean clothes every day. We were always made so welcome when visiting as were all his friends and grandchildren.
Thank you for your kind words we really appreciate it, the team want to say it was a pleasure looking after your dad, you are always welcome to come into our coffee shop and have a drink and some cake.
Need a person to come in and reorganise Head Nursing and Tablet rota. From day one I have had to rearrange GP appointments and hospital transport and ring the hospital and cancer clinic to see if your GM can give me meds that go with chemo, 3 times when unsuitable when they dealt with it. Had to stop chemo twice and this is no chemo for over 3 weeks. Communication is bad between all the staff who are often asked to cover positions but it is never done.
Cynthia is an independent resident who manages all her own medical appointments externally herself, as per her wishes. Any external treatment provided by the NHS is not managed or controlled by the home. All staff are fully trained in the roles they undertake, and all staff will offer support to...
Mum moved to Forest Oaks in Sept 2020, after a short stay at a previous care home. With all the restrictions in place, we were apprehensive, however from the first phone call with the Manager, we knew mum would be in safe hands. We weren't able to set up her room, so dropped off everything and had to trust it would all be sorted when she arrived, we didn't need to worry at all, her room was exactly how she wanted it. Throughout the pandemic, the team did everything they could to keep us connected and actively encouraged visits, and looked for ways to make this happen in line with the rules. Sadly mum was receiving end of life palliative care but was mentally totally with it. The staff treated her with dignity, kindness, and love and we felt very reassured that she was well looked after. Sadly mum passed away in April, at Forest Oaks, but right to the very end and beyond nothing was too much trouble. I would recommend Forest Oaks without a doubt.
My Father was taken in to Forest Oaks for end of life care. The staff and management went above and beyond to care for my father during his stay. Myself and my father were both treated with the utmost dignity, respect and professionalism at all times. All the staff were friendly and caring towards my father during his stay, making him comfortable and pain free at all times. I can't thank them all enough for the help and support they gave to my father and myself during his 3 week stay. Thoroughly recommend.
The security was extremely tight during the Covid virus lockdown and, as of writing, there were no infections in the home.
If I need a care home to go to in the future, that's where I will go.
Thank you so much for your kind words. Although we are going through tough times, we are all well and looking forward to the future.
We selected this care home after we had evaluated nearly a dozen alternatives. Forest Oaks was primarily selected for two reasons; we were impressed with the manager, and also the extremely pleasant ambience of the care home environment itself.
I have been visiting Forest Oaks for 3 years. On average 6 days a month. I have not once had to make a complaint. All of the staff have been very caring and helpful at all times. The home is spotlessly clean, well kept and very comfortable. I would highly recommend it.
Two of my close friends have been residents at Forest Oaks. They both told me how happy and well cared for they felt. I was having a total hip replacement but was to be discharged from the hospital three days after the operation. As I live alone and have recently celebrated my 90th birthday, I decided to request a fixed price recuperation package. This worked perfectly - I think the staff also enjoyed somebody getting better, I am now home.
It was our pleasure to support your recovery. Please let us know if you need our support in the future.
Forest Oaks is a homely place with friendly and responsive staff. I feel that my Mum is safe and well cared for and that her individual needs and likes/preferences are catered to. Nothing is too much trouble and staff are sympathetic to relatives anxieties and wishes for their loved ones.
My uncle was treated with dignity and care throughout his short stay. We could not have asked for more. The nurse was so compassionate and professional which made this difficult time for us much more bearable. Everyone was fantastic.
Thank you so much for your kind words. It was a privilege looking after your Uncle and supporting your family. Thank you again.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 June 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Heartland Manor.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Heartland Manor.
Accreditations
There are no accreditations posted yet for Heartland Manor.
Meet the Team (2)

Katie Biddlecombe is the CEO at Everwood Care Charity. Katie has been a part of the team since May 2005. Katie has been with the Charity for a number of years and has worked in various roles within her nearly 21 years for the charity. Katie progressed into the CEO role at Everwood after spending many years with the company in various positions, gaining deep knowledge of the business from the ground up. Through consistently delivering results, taking on increasing responsibility, and building strong relationships across teams, I developed a clear understanding of the company’s operations, culture, and long-term goals. My broad experience and proven leadership over time positioned me as the right person to guide the organisation strategically and support continued growth and success.

Mark Langford is an experienced and compassionate Care Home Manager with over a decade of dedicated service in the health and social care sector. Beginning his career working with young adults with autism and learning disabilities, Mark developed a deep understanding of person-centred care, communication diversity, and the importance of fostering independence and dignity in all individuals.
After several successful years in specialist support settings, Mark transitioned into elderly care, bringing with him a wealth of experience in behaviour support, team leadership, and holistic care planning. His empathetic approach and strong leadership skills have enabled him to create safe, nurturing environments where both residents and staff thrive.
Mark is committed to delivering high-quality care that promotes well-being, respect, and individuality. His focus on staff development, family engagement, and continuous improvement makes him a trusted leader in elderly care services.
Frequently Asked Questions about Heartland Manor
What types of Care is Heartland Manor registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Heartland Manor have?
There are 46 Single Rooms.
What are the Facilities & Services at Heartland Manor?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Heartland Manor to the centre of Brockenhurst?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heartland Manor to verify any information. View our terms and conditions. Heartland Manor has an Enhanced Service -more info.