Kitnocks House

Wickham Road, Curdridge, Southampton SO32 2HG
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8.8 23 Reviews
  • Kitnocks House, Southampton
Kitnocks House is a specialist care home located near Botley in Hampshire. The home specialises in care for men and women with dementia, neurological and mental disorders. Many of the resident at Kitnocks House have difficulties that would challenge mainstream nursing homes.

Care at Kitnocks House is provided by a team consisting of nurses, health care workers, occupational therapists and activity workers.

All potential residents are carefully assessed before the offer of a bed. Care is subject to regular reviews to which all stakeholders are invited.

Families and friends are always welcome at the home and can stay as long as they wish.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Debbie Grant (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 30+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (63)

Visiting

  • There is an open visitor’s policy but the care home asks that you are respectful of your relative/friend’s routine when choosing a time to visit. Please feel free to discuss this with staff supporting the individual.


    The reception is manned Monday to Friday from 9.00am to 5.00pm. At the front door, there is a doorbell which connects with reception who will let you in to the building. If there is no one at the reception desk, or you are visiting outside of office hours, please use the bell and one of the team will come to the door as soon as they are able to do so.

Parking

  • Adequate parking at the home.

Kitnocks House Reviews (23)

Total of 23, showing 21-23
8.8

Kitnocks House has a Review Score of 8.8 (8.758) out of 10, based on 9 reviews in the last 2 years. Over all time Kitnocks House has 23 reviews.

Overall Experience

  • 16
  • 6
  • 1
  • 0
  • 0

Date Published

23
3
5
9
14

Review from Trish A (Stepdaughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited Kitnocks House many times and have always found the staff to be friendly, efficient and polite.
On the downside, there is a nasty odour when you walk through the men's section.

Reply from Janice West, General Manager at Kitnocks House

Thank you so much for your kind comments about the staff. With regards to the odour in the men's section, the unit is cleaned every day and we have automatic air fresheners, however, I will look into how we can improve this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

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Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Francisca M (Wife of Resident) published on 25 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my husband is receiving. He is well looked after and the staff are all very kind.

Facilities

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Treated with Dignity

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Review from N M (Husband of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for eight months and from day one has been cared for in a most excellent fashion. All the staff even those not directly concerned with personal care are involved with the residents and treat them with dignity and respect. I could not ask for more.

Facilities

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Treated with Dignity

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Current Review Score: 8.8 (8.758)

Overview of Review Score

The Review Score of 8.8 (8.758) out of 10 for Kitnocks House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.323 for Kitnocks House is calculated as follows: ( (52 Excellents x 5) + (33 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 99 Ratings = 4.323

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.435 Points relating to the number of positive Reviews for Kitnocks House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 8 Positive Reviews ÷ 12.6 = 0.635

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

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