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Care Homes Owned by Cornerstone Healthcare Group Ltd

9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Cornerstone Healthcare Group Ltd
Cornerstone Healthcare Group provides specialist care for vulnerable people who present with challenging behaviours associated with complex neuroprogressive and mental health needs.

Residents who live in Cornerstone Healthcare's homes primarily have a progressive neurological condition such as dementia with an underlying mental health condition which makes them inappropriate candidates for dementia care homes or residential care homes for the elderly.

Cornerstone Healthcare Group Ltd Locations (4)

 
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4 Care Homes owned by Cornerstone Healthcare Group Ltd
Marula Lodge

Mytchett Road, Mytchett, Camberley GU16 6AE 

9.7 38 reviews
"On my visit on 19/7/25 had a lovely visit, as I saw the staff working so hard, my auntie was so nicely dressed and well presented, looking…"   Read all 38 reviews
Location Type Care Home

Marula Lodge provides specialist care for vulnerable people who present with challenging behaviours associated with complex neurodegenerative and mental health needs.… Read more about Marula Lodge

  • Care Provided
  • Long Term/Permanent
  • Older Person Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Acquired Brain Injury
  • 42 Rooms
South Africa Lodge

43 Stakes Hill Road, Waterlooville PO7 7LA 

9.6 77 reviews
"It is difficult for me to give a comprehensive review as we live in Spain and cannot visit very often, although we have weekly video…"   Read all 77 reviews
Location Type Care Home

South Africa Lodge focuses solely on caring for people with challenging behaviours associated with complex neurological, physical and mental health needs. The home offers a safe environment and has wheelchair access throughout. A comfortable and spacious… Read more about South Africa Lodge

  • Care Provided
  • Long Term/Permanent
  • Older Person Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Acquired Brain Injury
  • 99 Rooms
Kitnocks House

Wickham Road, Curdridge, Southampton SO32 2HG 

8.8 23 reviews
"One small criticism is that the two lovely terracotta tubs on each side of the main entrance were full of weeds when we arrived and made a…"   Read all 23 reviews
Location Type Care Home

Kitnocks House is a specialist care home located near Botley in Hampshire. The home specialises in care for men and women with dementia, neurological and mental disorders. Many of the resident at Kitnocks House have difficulties that would challenge… Read more about Kitnocks House

  • Care Provided
  • Long Term/Permanent
  • Older Person Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Younger Adults
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 63 Rooms
The Burren

Wills Way, Bristol BS13 7TJ 

Location Type Care Home

The Cornerstone team opened The Burren in June 2025 to provide care for adults of all ages, with complex neurological, physical and mental health conditions. The building is split into discreet units which have been specifically designed using expert… Read more about The Burren

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Nursing Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Acquired Brain Injury
  • 78 Rooms

Cornerstone Healthcare Group Ltd Reviews (138)

9.4
Cornerstone Healthcare Group Ltd has a Group Review Score of 9.4 (9.366) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Cornerstone Healthcare Group Ltd must have a Review Score.

Overall Experience

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Review of

South Africa Lodge

from David W (Brother-in-law of Resident) published on 20 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very pleasant, cooperative and caring. Pay attention to comments made and willing to assist and help in best interests of those they are caring for.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for your lovely feedback. We're so pleased to hear that our team's care and attentiveness have made a positive impression. Supporting our residents with kindness and respect is at the heart of what we do, and your words mean a great deal to us. Thank you again for taking the time to share your experience.

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Review of

South Africa Lodge

from J B (Son of Resident) published on 20 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is difficult for me to give a comprehensive review as we live in Spain and cannot visit very often, although we have weekly video conferences. Circumstances have been very difficult these last years and we are very pleased how mum has been treated and we see that she still has a quality of life.
This is mainly due to the great work of all of the employees. We very much appreciate it. I don't see how mum could be in better hands. Thank you very much, it is very appreciated.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you so much for your kind words and thoughtful review. We understand how challenging it can be to be far away, and we're truly grateful that you've entrusted us with your mum's care. It means a great deal to hear that she continues to enjoy a good quality of life and that our team's efforts are making a positive difference. Your appreciation is deeply valued by all of us-thank you again.

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Review of

South Africa Lodge

from C R (Friend of Resident) published on 15 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent receptionists. Immaculately clean premises. Lovely staff. My friend, the resident, appears to like where she is now residing. This home is head and shoulders above other homes I have visited.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

We are so pleased to hear your friend is enjoying her new home and that you feel it is a great service. This is why our teams come to work everyday and it means so much when people take the time to share this feedback. Thank you.

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Review of

Marula Lodge

from H F (Nephew of Resident) published on 15 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my visit on 19/7/25 had a lovely visit, as I saw the staff working so hard, my auntie was so nicely dressed and well presented, looking so nice, the manager and the team worked so hard during my visit and gave me a cup of tea for my journey back to Bristol. Please keep up the great work that you're
doing.

Reply from Leanne Parmenter, Head of Business Development at Marula Lodge

Thank you for your lovely feedback. We're so pleased you had a positive visit and that your auntie was looking well and happy. It means a lot to the team to know their hard work is appreciated - and we're glad the tea helped with your journey home!

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Review of

South Africa Lodge

from J H (Friend of Resident) published on 13 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and reception are really friendly. Made us coffee, hot chocolate. The lady on Transport was very friendly and was telling us that she takes the residents out and where she takes them. Lovely for them, she had so much patience. The home is really clean, flowers are everywhere. Lovely to walk
into.Very lovely place to go to 10/10.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you so much for your lovely feedback! We're delighted you had such a positive experience-from the warm welcome at reception to hearing about our outings with residents. It's wonderful to know the homely touches and friendly atmosphere made an impression. We truly appreciate your kind words and 10/10 rating!

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Review of

South Africa Lodge

from C F (Daughter of Resident) published on 13 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has moved lodge a few months ago which she has now settled and got used to the staff. All the staff are very nice which I think has helped mum settle. She likes her new room which is a lot bigger so we spend most visits in her room.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for sharing your experience. We're so pleased to hear that your mum has settled in well and is enjoying her new room. It's wonderful to know that our staff have helped make the transition smooth and comfortable. We're always here to support her and make every visit special.

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Review of

South Africa Lodge

from Annabella P (Daughter of Resident) published on 13 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a very caring, attentive, kind and supportive environment, where staff offer personalised care to all patients/residents. It has a homely feel to allow residents to feel relaxed and part of the family, and included in all activities. There is always a positive and fun atmosphere, making moments
and experiences accessible to everyone.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you so much for your kind words. We're truly grateful for your recognition of our caring and supportive environment. Creating a homely, inclusive atmosphere where every resident feels valued is at the heart of what we do. Your feedback means a lot to our team!

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Review of

South Africa Lodge

from Rachel W (Daughter of Resident) published on 13 August 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

South Africa Lodge is a first class Nursing Home! This is the fourth NH he has been a resident and the first one he has really settled in. The staff are well trained, skilful and caring and have taken the time to understand his needs and wants to help make his stay as enjoyable as possible. The new
manager is a strong presence, very proactive and has made a big difference. Thank you so much!

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you so much for taking the time to leave this wonderful review, this means so much to us and the team at South Africa Lodge. We are so pleased to know your father has settled well into his home, this is so important to us all. Thank you, we will ensure this is fed back to the team.

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Review of

Kitnocks House

from Nathaly S (Niece of Resident) published on 7 August 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has vascular dementia and has now been at Kitnock for about five months. Unfortunately he can be very rude and unpleasant but the staff are alway very accomodating and friendly toward him. They have great patience, which i admired them for. He looks very healthy and clean and in his happy moments
feels comfortable living there. I also found the care home clean and tidy, which for me is very important. His clothes and his bedroom are always clean and organised by the staff.

Reply from Leanne Parmenter, Head of Business Development at Kitnocks House

Thank you for your lovely words, we are so pleased to hear you feel your uncle is being well cared for, something our teams are so passionate about. We will ensure this is passed on to our Kitnocks team.

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Review of

South Africa Lodge

from Kay M (Daughter of Resident) published on 1 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum was transferred to South Africa Lodge I feel much happier that she is getting the care and attention she needs. The staff are always attentive and supportive to my mum despite how difficult she can be. They take very good care of all her needs both day to day and medical.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for your kind words. We're so glad to hear that your mum is receiving the care and attention she needs, and that our teams support has made a positive difference. Your feedback means a lot to us and we will ensure it is shared with the team.

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Review of

South Africa Lodge

from Doreen H (Sister of Resident) published on 1 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to visit my sister and I have always found the staff very helpful and my sister is clean & tidy. She seems happy and well looked after.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for your lovely feedback. We're so pleased to hear your sister is happy and well cared for, and that our team has been helpful during your visits. Your kind words mean a lot to us and will ensure they are shared with the team.

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Review of

South Africa Lodge

from Wendy T (Friend of Resident) published on 14 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When you walk into South Africa Lodge you immediately sense the calmness within. I have found all staff to be most welcoming and helpful, nothing is ever too much trouble. They know all their patients individually and adapt to all their needs. Thank you for providing such a lovely, kind, caring and
happy atmosphere to reside in.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you so much for your kind words. We're truly grateful for your thoughtful feedback and delighted to hear that the calm and caring atmosphere at South Africa Lodge has made a positive impression. Our team is dedicated to providing personalised, compassionate care, and it means a great deal to know that this is being felt and appreciated. Your support encourages us to continue doing what we love-creating a happy and supportive home for our residents.

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Review of

South Africa Lodge

from Liz F (Friend of Resident) published on 27 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff extremely friendly & I could see my friend was very much liked & looked after. The home seems very well run & receptionist very welcoming.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for your lovely review of South Africa Lodge and in particular the kind words about the staff. We are really pleased to know you feel your friend is well looked after. We will ensure your feedback is shared with the team.

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Review of

South Africa Lodge

from Melanie T (Friend of Resident) published on 27 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before visiting my friend I called numerous times and spoke with both receptionists. Both of whom were very helpful in assisting the times best suted for my friend to get the best out of her visit. All staff were very helpful and my friend seemd very happy wtih living at South Africa Lodge.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for your lovely feedback on your experience visiting South Africa Lodge. Your words mean a lot to our team who are very passionate about supporting not only our residents but their friends and family too.

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Review of

Marula Lodge

from Julie G (Daughter of Resident) published on 20 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Marula Lodge are outstanding. They are extremly good at their jobs providing: care, patience, respect and kindness to all residence. My father has recieved the best care possible and I would have no hesitation in recommending Marula Lodge as an excellent care home.

Reply from Leanne Parmenter, Head of Business Development at Marula Lodge

Thank you so much for your kind words. We're truly touched to hear that your father is receiving such wonderful care and that our team's compassion and dedication has made a meaningful difference. Your recommendation means the world to us and we will ensure the team hear your lovely feedback.

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Review of

South Africa Lodge

from Irene N (Partner of Resident) published on 18 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There has been a change for the better over the last couple of months. Seeing less agency carers can only be a huge benefit to residents. Carers are taking time to get to know residents likes/dislikes, personalities. Staff are very friendly and consider both families and residents and are always happy
to help and respect situations. The recent increase in activities staff is hugely valuable helping residents to have a more interesting day. I feel a second minibus & driver would be a really lovely opportunity for more residents to go out and more often. Food has improved greatly. Thank you to all at South Africa Lodge.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for taking the time to share your review. We're delighted to hear that you've noticed positive changes and improvements in recent months. Our team is committed to providing a welcoming and caring environment for residents and their families, and it's wonderful to see that reflected in your feedback. We appreciate your suggestion regarding additional transport options and will certainly consider how we can enhance opportunities for residents to enjoy outings. Please also feel free to discuss any feedback on the areas of lower scores with the team. Your feedback means a lot to us, and we'll continue striving to make South Africa Lodge the best it can be.

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Review of

South Africa Lodge

from Gina R (Sister of Resident) published on 13 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident at South Africa Lodge for 9 years and I wouldn't want him to live anywhere else. The home is very clean and modern and all the staff are great. Really friendly and supportive. I can honestly say I have not a member of staff I have not liked. They treat us like family and
we always feel welcome. The reception staff are always there with a welcoming smile. I honestly cannot fault anything. They are always finding an excuse for a party, garden fete etc and so much goes in to making these days enjoyable for residents and visitors.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for your heartfelt words. It means so much to us that South Africa Lodge feels like home for your brother and that our team's care and support make such a difference. We're delighted that you always feel welcome and enjoy the wonderful events we host. Your kind feedback is truly inspiring!

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Review of

South Africa Lodge

from L O (Niece of Resident) published on 13 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at South Africa Lodge is fantastic. They always are so kind to me and my family when we go to visit my auntie. The staff are always checking up on my auntie to make sure she is okay. If there is ever an emergency they are so quick to coming and helping. I want to thank each and every member
of staff for being so kind to me and my family and my auntie to.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for your kind words about South Africa Lodge! We're so glad to hear that you and your family feel welcomed and that our staff's care and attentiveness bring you peace of mind. It's a privilege to look after your auntie, and we truly appreciate your appreciation. We look forward to seeing you again soon and will ensure this is passed to the team.

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Review of

South Africa Lodge

from Sonia M (Sister of Resident) published on 13 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank each and everyone of you of South Africa Lodge you all have been amazing to my sister and thank you to the reception lady for making us feel so welcome and the lodge is so clean and tidy and my sister loves it here. And also thanks for letting us use a room to celebrate an ocation
with my sister.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you so much for your kind words and for taking the time to share your experience at South Africa Lodge. It truly means a lot to our team to know that your sister feels happy and comfortable here. We take great pride in maintaining a welcoming and clean environment, and we're delighted that you felt at home during your visit.A special thanks for mentioning our reception staff-it's wonderful to hear they made your experience even more enjoyable. Providing a space for families to come together and celebrate precious moments is something we cherish, and we're so pleased we could accommodate your special occasion.

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Review of

Marula Lodge

from Margaret S (Sister of Resident) published on 13 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cant think of a better place for my brother to be looked after not one thing we would change. Staff are excellent so we always feel happy when we leave him there.

Reply from Leanne Parmenter, Head of Business Development at Marula Lodge

Thank you for your kind words! It means so much to us that you trust Marula Lodge with your brother's care and feel at ease when leaving him with us. Our team takes great pride in providing the best support possible, and your appreciation truly makes a difference

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Awards / Recognitions (16)

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Frequently Asked Questions about Cornerstone Healthcare Group Ltd

How many Care Homes does Cornerstone Healthcare Group Ltd own?

Cornerstone Healthcare Group Ltd own 4 Care Homes.

Which Cornerstone Healthcare Group Ltd Care Homes have the highest review score?

Marula Lodge, South Africa Lodge & Kitnocks House have the highest review score.
Cornerstone Healthcare Group Ltd in Bristol Cornerstone Healthcare Group Ltd in Hampshire Cornerstone Healthcare Group Ltd in Surrey

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